About this task

Use this procedure to upgrade each MPP server that uses the customer-provided Linux operating system.

Before you begin

Verify that the prerequisites have been met. For more information, see Prerequisites checklist for upgrading Experience Portal.

Procedure

  1. Log on to the EPM web interface.
  2. Click System Management > MPP Manager.
  3. On the MPP Manager page, click Stop to stop the MPP.
  4. Schedule a report data download so that EPM collects all calls records from the MPP server.

    For more information, see Preventing loss of reporting data prior to upgrading MPP.

  5. Take the MPP offline.

    For more information, see Taking an MPP offline using the EPM web interface.

  6. If you upgrade to Experience Portal 8.1 from Experience Portal 6.x or 7.x, you must do a fresh installation of a supported version of Red Hat Enterprise Linux Server.

    For more information, see Upgrading Red Hat Enterprise Linux Server on a dedicated MPP server.

  7. Disable the firewall on the MPP server.
  8. Configure a yum repository that has the required Experience Portal packages.
  9. Install the Experience Portal 8.1 MPP software.

    For more information, see Upgrading the MPP software interactively.

    Important:

    You must use the interactive upgrade method by running the aepinstall script.

  10. Trust the new security certificate for the MPP. Do the following:
    1. Log in to the EPM web interface.
    2. On the EPM navigation pane, click MPP Servers.
    3. Click the MPP server name that you upgraded.

      The system displays the Change MPP Server page.

    4. Click Trust new certificate.
    5. Click Save.
  11. On the EPM navigation pane, click MPP Manager.
  12. Change the mode of the MPP to Online.
  13. Click Start to start the MPP.