Active Calls page field descriptions

Use this page to view the status of all active calls in the Avaya Experience Portal system.

This page contains a table with the following fields.

	Tip:
	In the column header, click the up arrow to sort the list of active calls in ascending order and the down arrow to sort them in descending order.

Field

Description

Zones filter icon

To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.

	Note:
	The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon.

Total Calls link

Click the Total Calls link to view the available options. The options are:

When you select one of the options, you can see the corresponding types of calls for the same media server or the system.

Port

The port number that handles the call.

Port Group

The name of the port group that the port belongs to.

Port groups are administered on the System Configuration pages on the switch.

Protocol

The protocol that is used to handle the call.

The options are:

Call Type

The options are:

MPP Server

The name of the MPP server that handles the call.

Start Time

The time the call started.

Calling Number/URI

The options are:

Called Number/URI

The options are:

" " (blank)

	Note:
	The Called Number field shows a blank for outbound calls when the CallerID attribute to the CCXML createcall tag that invoked the call is either unspecified or evaluates to an empty string, and the telephony protocol chosen for the call (based on the destination URI,) is H.323.

Application

The name of the application that handles the call.

ASR Server

The name of the Automatic Speech Recognition (ASR) server that handles the call.

TTS Server

The name of the Text-to-Speech (TTS) server that handles the call.

Refresh

The option to refresh the page to view the current status of the active calls being handled by the servers.