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Use these pages to add a new Media Processing Platform (MPP) to the Experience Portal system.
| Field | Description | ||||
|---|---|---|---|---|---|
| Zone |
The name of the zone where the MPP server is configured. Select
the name of the zone from the drop-down box.
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| Name |
The unique identifier for the MPP server on
the Experience Portal system.
This name is used only in the EPM web interface and cannot be changed after you save the new MPP. |
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| Host Address |
The network address, or location, of
the computer on which the MPP server resides. The EPM uses this address to communicate with the MPP server.
This address can be a fully qualified domain name or an IP address, but the address must be unique on this Experience Portal system and the machine must already have the MPP software installed on it. You cannot use any of the following hostnames: 127.0.0.1, localhost, or localhost.local.domain. |
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| Continue |
Submits the name and host address to Experience Portal for verification.
Experience Portal verifies the host address by attempting to download the Secure Sockets Layer (SSL) certificate from the designated MPP. If the SSL certificate fails to download, Experience Portal prompts you to correct the Host Address field entry and try again. When the SSL certificate downloads successfully, Experience Portal displays the second Add MPP Server page. |
This page contains the:
| Field | Description | ||||
|---|---|---|---|---|---|
| Name |
The name you entered on the first Add MPP page.
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| Host Address |
The network address, or location, of
the computer on which the MPP server resides. The EPM uses this address to communicate with the MPP server.
This address can be a fully qualified domain name or an IP address, but the address must be unique on this Experience Portal system and the machine must already have the MPP software installed on it. You cannot use any of the following hostnames: 127.0.0.1, localhost, or localhost.local.domain.
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| Network Address (VoIP) | The IP address the telephony servers must use to communicate with the MPP. | ||||
| Network Address (MRCP) |
The IP address the speech proxy
servers must use to communicate with the MPP when processing ASR and
TTS requests.
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| Network Address (AppSvr) |
The IP address the application
servers must use to communicate with the MPP.
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| Maximum Simultaneous Calls |
The maximum number of calls
that this MPP can handle at any one time. It is equivalent to the
maximum number of ports that Experience Portal will allocate to this MPP.
Enter an integer in this field.
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| Restart Automatically |
The options are:
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| Listed Directory Number (LDN) |
This field is only shown when you are logged
into the EPM using the Avaya Services init account created when
the Avaya Service accounts were configured.
If you are logged into the EPM using the init account, enter the LDN number for this server as it appears in the Avaya Services database. If an LDN number is not specified for this server, Experience Portal uses the default value (000)000-0000. |
| Field | Description |
|---|---|
| Certificate display box | The SSL certificate issued by the MPP. The displayed certificate must exactly match the certificate that was established when the MPP was first installed. |
| Trust new certificate |
If this MPP has just been installed
or upgraded, this check box is displayed in this section. If you see
this check box, make sure the certificate is valid and then select
the check box.
You cannot save the MPP until the certificate is accepted. |
Performance tracing is a valuable troubleshooting tool, but it can adversely impact Experience Portal system performance if you set all categories to Finest on a busy production system. If you need to troubleshoot a particular area, you must set specific categories to Fine and examine the resulting output to see if you can locate the issue. If not, set the level to Finer and repeat the process. If you still need more data, then set the level to Finest and keep a close watch on system resource usage.
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If these fields are not displayed, click the group heading to expand the group. |
| Field or Radio Button | Description | ||||
|---|---|---|---|---|---|
| Trace level settings radio buttons |
The options are:
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| Off | Sets trace logging for all categories to off. | ||||
| Fine | Sets trace logging for all categories to fine. | ||||
| Finer | Sets trace logging for all categories to finer. | ||||
| Finest | Sets trace logging for all categories to finest. | ||||
| ASR |
The amount of trace logging done on the Automatic
Speech Recognition (ASR) server.
Select Off, Fine, Finer, or Finest. |
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| CCXML Browser |
The amount of trace logging done for
Call Control eXtensible Markup Language (CCXML).
Select Off, Fine, Finer, or Finest. |
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| Event Manager |
The amount of trace logging for the
Event Manager.
This component collects events from other MPP processes and sends them to the network log web service on the EPM. Select Off, Fine, Finer, or Finest. |
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| Media Endpoint Manager |
The amount of trace logging
done for the Media End Point Manager.
This trace component controls the logging for the media endpoint interface in the MediaManager process. The media endpoint interface controls the RTP (audio, video) flow through the MediaManager and to the external servers. Select Off, Fine, Finer, or Finest. |
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| Media Manager |
The amount of trace logging done for
the Media Manager.
This trace component controls the logging for the start and shutdown of the MediaManager process. Select Off, Fine, Finer, or Finest. |
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| Media Video Manager |
The amount of trace logging done
for the Media Video Manager.
This trace component controls the logging for the video interface in the MediaManager process. The video interface handles:
Select Off, Fine, Finer, or Finest. |
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| MPP System Manager |
The amount of trace logging done
for the MPP System Manager.
Select Off, Fine, Finer, or Finest. |
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| MRCP |
The amount of trace logging done on the speech
proxy server.
Select Off, Fine, Finer, or Finest. |
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| Reporting |
The amount of trace logging done for the Call
Data Handler (CDH).
Select Off, Fine, Finer, or Finest. |
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| Session Manager |
The amount of trace logging done
for the MPP Session Manager.
Select Off, Fine, Finer, or Finest. |
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| SIP Messages Tracing |
The amount of trace logging done for the
SIP Messages.
Select Off, Fine, Finer, or Finest. This component logs the Global Session ID (GSID) in the trace files when you set the tracing level to Finest. |
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| Telephony |
The amount of trace logging done on the
telephony server.
Select Off, Fine, Finer, or Finest. |
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| Trace Logger |
The amount of trace logging done
for the Web Service Trace.
The Trace Logger uploads the MPP traces requested by the trace client that runs on EPM. This trace component controls the logging for the activities of trace retrieval in the Trace Web Service. Select Off, Fine, Finer, or Finest. |
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| TTS |
The amount of trace logging done on the Text-to-Speech
(TTS) server.
Select Off, Fine, Finer, or Finest. |
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| Voice Browser Client |
The amount of trace logging
done for the Avaya Voice Browser (AVB)
client.
This component connects the Voice eXtensible Markup Language (VoiceXML) interpreter to the MPP. Its logs:
Select Off, Fine, Finer, or Finest. |
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| Voice Browser INET |
The amount of trace logging done
for the AVB INET.
This component manages:
Select Off, Fine, Finer, or Finest. |
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| Voice Browser Interpreter |
The amount of trace logging
done for the AVB interpreter.
This component parses and interprets the VoiceXML commands and controls the flow of the application based on Dual-tone multi-frequency (DTMF) or recognition results. Select Off, Fine, Finer, or Finest. |
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| Voice Browser Java Script Interface |
The amount of trace logging done
for the AVB Javascript Interface.
This component perform the ECMAScript execution from the VoiceXML documents. Its logs contain the status of script execution and any ECMAScript semantic errors. Select Off, Fine, Finer, or Finest. |
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| Voice Browser Object |
The amount of trace logging
done for the AVB.
This component is the interface to the platform module that performs VoiceXML element execution. Select Off, Fine, Finer, or Finest. |
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| Voice Browser Platform |
The amount of trace logging
done for the AVB.
This component handles messages from the MPP vxmlmgr process, the wrapper for the VoiceXML interpreter. Select Off, Fine, Finer, or Finest. |
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| Voice Browser Prompt |
The amount of trace logging
done for the AVB prompt.
This component controls queuing, converting, and playing prompts. Select Off, Fine, Finer, or Finest. |
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| Voice Browser Recognition |
The amount of trace logging
done for the AVB recognition function.
This component controls queuing, loading, and unloading grammars. Select Off, Fine, Finer, or Finest. |
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| Voice Browser Telephony |
The amount of trace logging
done for the AVB telephony interface.
This component is the interface to the telephony system of the MPP. It handles features such as features as disconnect, blind transfer, and bridge transfer. In addition, its log also contains any channel initialization errors that the system encounters. Select Off, Fine, Finer, or Finest. |