Alarm Manager page field descriptions

Use this page to select filtering options and alarm categories and severities when creating an alarm report.

This page contains the:

General section

Field

Description

Zones

Select the name of the zone from the drop-down box. You can filter the records based on the zone that you select.

	Note:
	The Zones drop-down box appears only when you create new zones. If you do not create any new zones, you do not see the drop-down box.

Zones filter icon

To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.

	Note:
	The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon

Servers

The name of the system for which you want to view alarms.

The options are:

All servers
The EPM
A specific MPP
A combination of systems by selecting the first system and then using Shift+Click to select a range of systems or Ctrl+Click to select individual systems.

The default is All servers.

Search Keywords

The text to search for in the alarm records.

The search is case insensitive and based on a substring match, not a whole string match. For example, Acknowledged matches acknowledged, ACKNOWLEDGED, and unacknowledged.

The search uses a logical OR when combining keywords. You can separate multiple entries with a comma, and use the tilde character (~) to indicate NOT.

For example, if you enter login, logoff, ~user=admin, the report displays any records that contain the string login or logoff for all users except those user accounts that start with the string admin.

If you enter login, logoff, ~ADMIN, the report displays any records that contain the string login or logoff but that do not contain the string admin anywhere within the record.

Status

The options are:

Unacknowledged
Acknowledged
Retired
All

The default is Unacknowledged.

Alarm Codes

One or more alarm codes to search for. Separate multiple alarm codes with a comma or a space.

For example, to search for alarm codes QADMN00001 and QADMN00002, enter QADMN00001,QADMN00002 or QADMN00001 QADMN00002.

Sort By

This can be:

Time: newest first
Time: oldest first
Severity: highest first
Severity: lowest first
Server Name
Status

The default is Time: newest first.

Date and Time group

Button	Description
Predefined Values	The options are: All Dates and Times Today Yesterday
Last	Limits the report to a given number of days or hours. Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99. The number of days is calculated from midnight to 11:59 p.m. For example, if the current time is 3:00 p.m. on Wednesday and you enter a `3` in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day.
Between	Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time. If you want a different range of dates:

Button

Description

Predefined Values

The options are:

All Dates and Times
Today
Yesterday

Last

Limits the report to a given number of days or hours.

Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99.

The number of days is calculated from midnight to 11:59 p.m.

For example, if the current time is 3:00 p.m. on Wednesday and you enter a 3 in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day.

Between

Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time.

If you want a different range of dates:

Note:

The amount of data available for this report depends on the Retention Period setting in the Alarms group on the Alarm/Log Options page.

For example, if the value is set to 14, you can enter a start date that is two weeks before the current date. If the value is set to 7, you can only check for the previous week.

Categories and Severities group

This group lists all the alarm categories and severities available in the report. Use the check boxes to show or hide the alarms for a given category or with a given severity.

	Note:
	If these fields are not displayed, click the group heading to expand the group.

Column	Description
All Categories	The check box in this column indicates which alarm categories to include in the alarm report. For more information, see Event and alarm categories.
Critical	Critical alarms describe problems that are interrupting service and require immediate action.
Major	Major alarms describe serious problems that need to be fixed as soon as possible.
Minor	Minor alarms describe problems that do not require immediate action but need monitoring.
EP Administration	Messages related to administration activities on the Experience Portal Manager (EPM).
EP Application Interface WS	Messages related to the Application Interface web service. This web service runs on the EPM server and allows customer applications to initiate outbound calls.
EP Application Interface WS 2.0	Messages related to the Application Interface web service 2.0. This version is functionally equivalent to the previous one. While there is a single username or password for the former, the new version provides the added facility of allowing multiple users to access the web service.
EP Application Logger	Messages related to the Experience Portal application logger. The application logger is a web service running on Experience Portal which allows Orchestration Designer applications to log messages to the EPM.
EP ASR	Messages related to Automatic Speech Recognition (ASR).
EP Backup	Messages related to the EP Backup subsystem, which provides the means to perform on-demand or scheduled backup operation.
EP Carrier Service	Messages related to the Carrier REST web service, which allows you to retrieve mobile related information from a carrier.
EP CCXML Browser	Messages related to the Call Control eXtensible Markup Language (CCXML) browser, which controls all call handling for all Voice eXtensible Markup Language (VoiceXML) applications.
EP Event Manager	Messages related to the Event Manager, which collects events from other Media Processing Platform (MPP) processes and sends them to the network log web service on the EPM.
EP Licensing	Messages related to port licensing.
EP Listener	Messages related to the Alarm Codes Destinations types (Listeners) where the alarm notification is delivered.
EP Management WS	Messages related to the Experience Portal Management web service. This web service runs on the EPM server and allows you to configure and manage a EPM.
EP Media Manager	Messages related to audio and video Real-time Transport Protocol (RTP) connections.
EP MMS	Messages related to the MPP Management Service (MMS), which stores configuration information and controls the initialization and operation of an MPP.
EP Media Server Manager	Messages related to the MPP management subsystem, which provides the means to start and stop call processing.
EP MPP System Manager	Messages related to the MPP System Manager process, which manages and monitors MPP processes, configuration, licensing, and system resources.
EP MRCP	Messages related to Media Resource Control Protocol (MRCP), which is an open standard for speech interfaces.
EP Reporting	Messages related to the collection of report data and the generation of reports.
EP Session Manager	Messages related to the MPP Session Manager, which coordinates the low-level interactions between the ASR, TTS, and telephony components and the VoiceXML and CCXML browsers.
EP SNMP Agent	Messages related to the SNMP agent, which collects and stores management information and makes this information available to SNMP managers.
EP Telephony	Messages related to the H.323 connections and Voice over IP (VoIP) telephony interfaces.
EP Trace	Messages related to the EP trace reports. It provides the means to collect trace data from EPM or specific MPP.
EP TTS	Messages related to Text-to-Speech (TTS).
EP Upgrade Manager	Messages related to software upgrades for MPPs running on the EPM.
EP Email Processor	Messages related to the EP Email Processor.
EP SMS Processor	Messages related to the EP SMS Processor.
EP Text Browser	Messages related to the EP Text Processor.

	Note:
	Additional categories may be available if you have installed managed application on Experience Portal. For more information on managed application based categories, see the documentation delivered with the managed application.