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Alarm Report page field descriptions

Use this page to view, print, or export an alarm report, or to view the history of alarm state changes and information about associated event codes.

This page contains the:

Alarm report table

Field Description
Selection check box Use this check box to select the alarms whose status you want to change.
noteNote:

This check box is only available if you are logged in with the Administration or Operations System Manager user role
Timestamp The date and time that the alarm message was generated.
Alarm Status The options are:

  • UNACK: The alarm is active and has not been acknowledged.

  • ACK: The alarm is active and was acknowledged.

  • RETIRED: The alarm is retired.

If the alarm status is ACK or Retired, click the status to view the Alarm History window that details the changes to the alarm's status.
Server Name The options are:

  • The name of the primary or auxiliary EPM server

  • The name of the Media Server that generated the event
Category Indicates which Experience Portal component generated the alarm.
Alarm Severity Indicates how severe the problems surrounding the alarm were.
Alarm Code The unique identification code associated with the alarm.
Event Code The unique identification code associated with the event.

Click this event code to view the Log Report for Event page.
Alarm Message A brief explanation of the problem or error that caused the alarm.

Change Alarm Status group

noteNote:

This group is only available if there are Unacknowledged or Acknowledged alarms in the report and you are logged in with the Administration or Operations System Manager user role.

Field or Button Description
Alarm selection radio buttons The options are:

  • Selected alarms on this page: Changes the status of the selected alarms only.

  • All alarms on this report: Changes the status of all alarms. regardless of the current selection.
New Status The options are:

  • ACK: Change the status to Acknowledged.

  • RETIRED: Change the status to Retired. Experience Portal may be configured to automatically delete retired alarms after a specified length of time, based on the Purge Enabled setting in the Alarms group on the Alarm/Log Options page.
Submit Changes the status of the selected alarms.
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August 2025
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