Application Detail (Filters) page field descriptions

Use this page to create an Application Detail report.

This page contains the:

Select a Source Report group

	Note:
	This group is available only when you are generating a custom report. On selecting a source report, the filters on the Add Custom Report (Filters) page is refreshed to correspond to the selected source report. You cannot change the source report once you save a custom report.

Field

Description

Standard Reports

Select one of the available standard reports as a base for generating the custom report.

Custom Reports

Select one of the available custom reports as a base for generating the custom report.

Report Name

Specify a name for the report.

The maximum length of the field is 80 characters and must not contain the following special characters:

, < > ? / \ ! & ( ) + = “ ‘

	Note:
	If you have selected an organization in the field above, the selected organization and forward slash character are automatically prefixed to the report name.

Date and Time group

Button Description

Button	Description
Predefined Values	The options are: All Dates and Times Today Yesterday This Week Last Week This Month Last Month
Last	Limits the report to a given number of days or hours. Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99. The number of days is calculated from midnight to 11:59 p.m. For example, if the current time is 3:00 p.m. on Wednesday and you enter a `3` in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day.
Between	Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time. If you want a different range of dates: In the beginning of the Start Date/Time field, enter the start date using the format `mmm-dd-yyyy` or click the calendar icon to select the date from a pop-up calendar. After the start date, enter the start time using a 24-hour format and the same timezone as the EPM. For example, you could enter `Mar-03-2007 16:26:10`. The default for this field is one week prior to the current date at time 00:00:00. In the beginning of the End Date/Time field, enter the end date using the format `mmm-dd-yyyy` or click the calendar icon to select the date from a pop-up calendar. After the end date, enter the end time using a 24-hour format and the same timezone as the EPM. For example, you could enter `Mar–10–2007 16:26:10`. The default for this field is the day prior to the current date at time 23:59:59.

Predefined Values

The options are:

All Dates and Times
Today
Yesterday
This Week
Last Week
This Month
Last Month

Last

Limits the report to a given number of days or hours.

Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99.

The number of days is calculated from midnight to 11:59 p.m.

For example, if the current time is 3:00 p.m. on Wednesday and you enter a 3 in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day.

Between

Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time.

If you want a different range of dates:

In the beginning of the Start Date/Time field, enter the start date using the format mmm-dd-yyyy or click the calendar icon to select the date from a pop-up calendar. After the start date, enter the start time using a 24-hour format and the same timezone as the EPM. For example, you could enter Mar-03-2007 16:26:10.

The default for this field is one week prior to the current date at time 00:00:00.
In the beginning of the End Date/Time field, enter the end date using the format mmm-dd-yyyy or click the calendar icon to select the date from a pop-up calendar. After the end date, enter the end time using a 24-hour format and the same timezone as the EPM. For example, you could enter Mar–10–2007 16:26:10.

The default for this field is the day prior to the current date at time 23:59:59.

Note:

The amount of data available for this report depends on the setting for call data records records in the Application Retention Period field in the Report Database Record Data group on the Report Data Configuration page.

For example, if the value is set to 14, you can enter a start date that is two weeks before the current date. If the value is set to 7, you can only check for the previous week.

Optional Filters group

In any text field:

All searches are case insensitive unless otherwise noted.
You can replace one or more characters with a wildcard. To replace one character, use _ (underscore). To replace any number of characters, use a % (percent sign).
For example, car_ matches Cart or cars, while Car% matches Cart, cars, Cart Rentals, Car Rentals, CARPET, and so on.
To specify multiple keywords, any one of which will result in a match, use the , (comma) search operator to separate the keywords. For example, to find all calls that came from either 111-555-1212 or 222-555-1214, you would enter tel:1115551212,tel:2225551214 in the Originating # field.
To specify that a keyword should NOT appear in record, use the ~ (tilde) search operator in front of the keyword. For example, to find all calls that did NOT come from 111-555-1212, you would enter ~tel:1115551212 in the Originating # field.
To specify that multiple keywords must all appear in a record for it to be a match, use the + (plus sign) search operator in front of the keyword.
You can combine wildcards and search operators. For example, if you want to eliminate all calls that originated from numbers in the 408 and 303 area codes, you would enter ~tel:303%+~tel:408% in the Originating # field.

Field or Link Description

Reset

Restores the default filter settings and displayed column settings.

The default columns are:

Level
Organization
Application
Activity Name
Activity Type
Activity Message

	Note:
	When you click this link, Experience Portal restores the defaults for all filters, even those that are not displayed if the section is collapsed.

Avaya Experience Portal

If your installation has multiple Experience Portal systems that use a shared database, this field lists all of the available systems.

The options are:

All systems
A specific Experience Portal system. If you select this option, only the call sessions handled by the media servers assigned to this system will be shown in the report.

Zone

The options are:

All zones
A specific zone name

	Note:
	The system displays the Zone field only when you create new zones. If you do not create any new zones, you do not see the Zone field.

The Zone field is set to the global zone that the user selects.

The user chooses the time frame located in the same global time zone that the user selects. The default global time zone is the time zone of the EPM. The user can change the time zone by clicking the Zones filter icon in the upper right corner. The change impacts only the current user and applies to all reports. The selected time frame persists only for the current session.

Zones filter icon

To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.

	Note:
	The system displays the Zones filter icon only when you create new zones. If you do not create any new zones, you do not see the icon.

Organization

Select an organization associated with the custom report you want to generate.

If you do not select an organization, this indicates that the user does not belong to any organization.

Note:

This field is displayed only if organization level access is enabled in the Experience Portal system and you have logged in as a user not assigned to any organization. For more information on organization level access, see Administering Avaya Experience Portal.

If you select an organization for a custom report, the option to select an application is enabled. Only those applications are listed which belong to the organization.

When an application has been assigned to an organization, the name displayed in the Application column is in the format: organization/appname. For this reason, the Application column is displayed if the Show Column option is selected for Organization.

Application

The application name.

The options are:

All applications. This is the default.
A specific application name.

	Note:
	This filter only works for applications compiled with Orchestration Designer 4.0 or later.

more >>

Displays the rest of the optional report filters.

	Note:
	The rest of the fields in this group do not display until you click this link.

Show Column Each filter has an associated check box under this header. To show a particular piece of information in its own column in the report, select its associated Show Column check box. To hide that piece of information, clear the associated check box.

Level

The severity level of the application message.

The options are:

Fatal
Error
Warning
Info

All the levels are selected by default.

Node ID

The module and node identifiers in the format [Module Id]:Node Id, where

Module
Id

is only specified if it is not the same as the application name.

For example, if the application name is CollectTicketInfo and it contains the CollectTicketInfo module with the node StartTicket and the GetPayment module with the node StartPay, you would specify them as :StartTicket and GetPayment:StartPay.

Session ID

The session ID assigned by the MPP.

	Note:
	This field is case-sensitive.

Session Label/UCID The session label assigned to the application in Orchestration Designer or the Universal Call Identifier (UCID) assigned when the application was added to Experience Portal through the EPM.

Activity Name The name of the activity associated with the application.

Activity Type

The options are:

Start: This activity type is generated by Orchestration Designer Report items.
In Progress: This activity type is generated by Orchestration Designer Report items.
End: This activity type is generated by Orchestration Designer Report items.
Cancel: This activity type is generated by Orchestration Designer Report items.
VoiceXML Log Tag: This activity type is generated by Orchestration Designer and non-Orchestration Designer applications that use the <log> tag defined in those standards.
CCXML Log Tag: This activity type is generated by Orchestration Designer and non-Orchestration Designer applications that use the <log> tag defined in those standards.
Node Entry: This activity type is generated by the Orchestration Designer framework when Call Flow Data Sample Rate is greater than 0 (when configuring the application on the EPM).
Module Exit: This activity type is generated by the Orchestration Designer framework when Call Flow Data Sample Rate is greater than 0 (when configuring the application on the EPM).
Application Exit: This activity type is generated by the Orchestration Designer framework when Call Flow Data Sample Rate is greater than 0 (when configuring the application in EPM).
All Types: All the activity types are selected by default.

Activity Duration

Each application message has a Duration, ActivityName, and LogType field. The Duration field contains the number of seconds that have elapsed since an application message with the same ActivityName and a LogType of Start was received.

	Note:
	The duration is measured in full seconds. If the duration is less than one full second, it is represented as a 0 (zero) in this report.

Select a duration from the drop-down list and then, enter a time in seconds.

The options are:

All values
Less Than <specified number of seconds>
Equal To <specified number of seconds>
Greater Than <specified number of seconds>

For example, if you want to view all instances when the activity named Call_Survey lasted for more than five minutes, you would enter Call_Survey in the Activity Name field, select Greater Than from the Activity Duration drop-down list, then enter 300 in the seconds field.

The default is All values.

Message / Utterance

All or part of the activity message that you want to use as a filter. You can specify an explicit string or use the % wildcard character.

For example, to see all logged events whose entire activity message is transaction completed, enter transaction completed in this field.

Variable Name The name of a variable defined in the application.

Variable Value / Intent The value of the variable named in Variable Name.

ASR Performance

The options are:

Confidence: The user can view only those call flow records in which the ASR confidence for a prompt and collect node was less than, greater than, or equal to a specific value.
No Match Count: The user can view only those call flow records in which the specified number of consecutive misrecognitions occurred at a prompt and collect node.
No Input Count: The user can view only those record in which the specified number of consecutive no input events were detected at a prompt and collect node.

Sessions from Custom Report

Limits the sessions in this report to those found in the selected custom report.

	Note:
	Applies all filters specified in another custom report, except the Date and Time filter.

This option helps you to use filters across different custom report types. For example, if you have a custom Application Detail report that shows when blue cars are rented, you can view a Contact Summary report that contains only calls on which blue cars were rented.

Select a custom report from the drop-down list which includes all available custom reports.

Sort By

Sorts the report by the selected column.

Select the column by which you want to sort the report, from the list of sortable columns.

Select the option to sort the report by Ascending or Descending order.

	Note:
	The default is Date and Time and Descending.

<< less Collapses the Optional Filters group.