Use this page to view, print, or export an Application report.

This page contains the:

Summary section

This section always includes the field Total Records, which displays the total number of records that match the specified filter criteria. In addition, this section includes a field for each filter you specified on the Application Detail page.

For example:

Application detail table

This page contains a table with one or more of the following columns, depending on the Show Column selections you made on the Application Detail page.

Tip:

To sort the report by any column, click the up arrow (sort ascending) or down arrow (sort descending) in the column header.

Column

Description

Start Time

The date and time that the application started.

Level

The severity level of the application message.

The options are:

  • Fatal

  • Error

  • Warning

  • Info

Zone

The name of the zone to which the associated media server is assigned.

Avaya Experience Portal

The name of the Experience Portal system to which the associated media server is assigned.

Application

The name of the application that handled the call.

The name displayed in the Application column is in the format: organization/appname when an application is assigned to an organization.

Node ID

The module and node identifiers in the format [Module Id]:Node Id, where Module Id is only specified if it is not the same as the application name.

Session ID

The session ID assigned by the MPP.

Session Label/UCID

The session label assigned to the application in Orchestration Designer or the Universal Call Identifier (UCID) assigned when the application was added to Experience Portal through the EPM.

Activity

The name of the activity associated with the application.

Type

The type associated with the activity.

The options are:

  • Start: This activity type is generated by Orchestration Designer Report items.

  • In Progress: This activity type is generated by Orchestration Designer Report items.

  • End: This activity type is generated by Orchestration Designer Report items.

  • Cancel: This activity type is generated by Orchestration Designer Report items.

  • VoiceXML Log Tag: This activity type is generated by Orchestration Designer and non-Orchestration Designer applications that use the <log> tag defined in those standards.

  • CCXML Log Tag: This activity type is generated by Orchestration Designer and non-Orchestration Designer applications that use the <log> tag defined in those standards.

  • Node Entry: This activity type is generated by the Orchestration Designer framework when Call Flow Data Sample Rate is greater than 0 (when configuring the application on the EPM).

  • Module Exit: This activity type is generated by the Orchestration Designer framework when Call Flow Data Sample Rate is greater than 0 (when configuring the application on the EPM).

  • Application Exit: This activity type is generated by the Orchestration Designer framework when Call Flow Data Sample Rate is greater than 0 (when configuring the application in EPM).

  • All Types: All the activity types are selected by default.

Note:

If the width of the activity type exceeds the width of this column, then the activity type appears as .... Hover the mouse over the ... to view a tool tip with the complete type name.

Duration

Each application message has a Duration, ActivityName, and LogType field. The Duration field contains the number of seconds that have elapsed since an application message with the same ActivityName and a LogType of Start was received.

Message / Utterance

The message associated with the application.

To view the details of the message, click the message text. The EPM opens the Message Details page.

Confidence

The number of call flow records in which the ASR confidence for a prompt and collect node was less than, greater than, or equal to the value you have specified on the EPM > Application Detail (Filters) page.

No Match Count

The number of call flow records in which the specified number of consecutive incorrect recognitions occurred at a prompt and collect node.

No Input Count

The number of records in which the specified number of consecutive no input events are detected at a prompt and collect node.

Variable Name

The name of a variable defined in the application.

Variable Value / Intent

The value of the variable named in Variable Name.

To filter the report by a particular line item, click this icon at the end of the row.

Experience Portal discards all other active filters and creates an Application report displaying all messages that match the corresponding application name and session ID.