Zones filter icon
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To filter zones, click this icon located at the right side of the
page. The system opens the Zone Filter window
for selecting one or more zones.
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Zone
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The name of the zone within which the application is configured.
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Name
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The names of all speech applications and email
and SMS applications that are administered on the system.
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Enable
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Whether this application is available for
use by the Experience Portal system.
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Type
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The options are:
VoiceXML CCXML CCXML/VoiceXML Avaya Breeze™ SMS
 | Note: | |
Sending an SMS to this type of application causes the EPM to send
an event with Message as the Event Family and INCOMING_SMS as the Event Type to the Breeze system that
is specified on the Data Storage Settings page.
This type of incoming event causes any workflow that is configured
on the Breeze system to start. For details, refer to the Avaya Breeze® platform and Avaya Engagement Designer documentation.
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CCXML(BNMS)
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CCXML(BNMS) type is for RFC 4240 (Support
for Network Announcements in SIP). Where, BNMS implies Basic Network
Media Services for SIP.
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SMS Email HTML
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Additional type options may be available if you have installed
managed application on Avaya Experience Portal. For more information on managed application
type, see the documentation delivered with the managed application.
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URI
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The Universal Resource Indicator (URI), or
full HTTP path, to the root document of the application.
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Launch
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The options are:
The inbound
URI or one or more telephone numbers that are assigned to this application.
If the assigned numbers for two or more applications overlap, Experience Portal launches
the application that appears first on this page. Inbound
Default: This application handles all inbound calls made
to a number that is not associated with any other application. Outbound: This application handles outbound calls. Email: This application handles all email messages. SMS: This application handles all SMS messages.
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The Inbound Default option is available
only if the media server is MPP.
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ASR
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If Automatic Speech Recognition (ASR) is configured
for the application, the column displays the following:
If no ASR is configured for the application,
the column displays No ASR.
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TTS
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If Text-to-Speech (TTS) is configured for
the application, the column displays the voices selected for TTS.
If no TTS is configured for the application,
the column displays No TTS.
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Requested SIP Calls
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Displays if SIP ports are reserved for an application. The values
are:
None: No SIP ports are reserved for the application, and a call is answered
only if there are free SIP ports available. Minimum: The application supports the minimum number of simultaneous calls.
Once the minimum number is reached and a new call arrives, the call
is answered only if there are free SIP ports available. Maximum: The application supports the specified number of simultaneous calls.
Once the maximum number is reached and a new call arrives, the call
is rejected even if there are free SIP ports available.
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Configurable Application Variables
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The configurable application variable defined in the application.
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Clear MPP Cache
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Clears the Voice Browser cache on the MPPs.
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Global CAVs
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Allows the administrator to add, modify and
delete user defined global configurable application variables (CAVs).
CAVs are system wide variables that are not specific to any particular
application or zone.
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