|
Use this page to create a Contact Detail report.
This page contains the:
 | Note: |
|
| Field | Description | ||||
|---|---|---|---|---|---|
| Standard Reports | Select one of the available standard reports as a base for generating the custom report. | ||||
| Custom Reports | Select one of the available custom reports as a base for generating the custom report. | ||||
| Report Name |
Specify a name for the report.
The maximum length of the field is 80 characters and must not contain the following special characters: , < > ? / \ ! & ( ) + = “ ‘
|
| Button | Description |
|---|---|
| Predefined Values |
The options are:
|
| Last |
Limits the report to a given number of days
or hours.
Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99. The number of days is calculated from midnight to 11:59 p.m. For example, if the current time is 3:00 p.m. on Wednesday and you enter a 3 in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day. |
| Between |
Limits the report to a specified range
of dates. The default range covers a seven day time span that ends
with the current date and time.
If you want a different range of dates:
|
| Note: |
|
The amount of data available for this report depends on the setting for call data records in the Call/Session Retention Period field in the Report Database Record Data group on the Report Data Configuration page. For example, if the value is set to 14, you can enter a start date that is two weeks before the current date. If the value is set to 7, you can only check for the previous week. |
In any text field:
All searches are case insensitive unless otherwise noted.
You can replace
one or more characters with a wildcard. To replace one character,
use _ (underscore). To replace any number of characters, use a % (percent
sign).
For example, car_ matches Cart
or cars
, while Car% matches Cart
, cars
, Cart Rentals
, Car Rentals
, CARPET
, and so on.
To specify multiple
keywords, any one of which will result in a match, use the , (comma)
search operator to separate the keywords. For example, to find all
calls that came from either 111-555-1212 or 222-555-1214, you would
enter tel:1115551212,tel:2225551214 in the Originating # field.
To specify that
a keyword should NOT appear in record, use the ~ (tilde)
search operator in front of the keyword. For example, to find all
calls that did NOT come from 111-555-1212, you would enter ~tel:1115551212 in the Originating # field.
To specify that
multiple keywords must all appear in a record for it to be a match,
use the + (plus sign) search operator in front of the keyword.
You can combine wildcards and search operators. For example, if you want to eliminate all calls that originated from numbers in the 408 and 303 area codes, you would enter ~tel:303%+~tel:408% in the Originating # field.
| Field or Link | Description | ||||
|---|---|---|---|---|---|
| Reset |
Restores the default filter settings and
displayed column settings.
The default columns are:
|
||||
| Avaya Experience Portal |
If your installation has multiple Experience Portal systems that use a shared database, this field lists all
of the available systems.
The options are:
|
||||
| Zone |
The options are:
The Zone field is set to the global zone that the user selects. The user chooses the time frame located in the same global time zone that the user selects. The default global time zone is the time zone of the EPM. The user can change the time zone by clicking the Zones filter icon in the upper right corner. The change impacts only the current user and applies to all reports. The selected time frame persists only for the current session. |
||||
Zones filter icon |
To filter zones, click this icon located at the right side of the
page. The system opens the Zone filter window
for selecting one or more zones.
|
||||
| Media Server |
The name of the Media server that handled the
call.
The options are:
|
||||
| Organization |
Select an organization associated with the custom report you want
to generate.
If you do not select an organization, this indicates that the user does not belong to any organization.
|
||||
| Application |
The options are:
|
||||
| more >> |
Displays the rest of the optional report filters.
|
||||
| Show Column | Each filter has an associated check box under this header. To show a particular piece of information in its own column in the report, select its associated Show Column check box. To hide that piece of information, clear the associated check box. | ||||
| Originating # | The calling party number or Automatic Number Identification (ANI). | ||||
| Destination # | All or part of the called party number or Dialed Number Identification Service (DNIS). | ||||
| Contact Type |
The options are:
|
||||
| Duration |
The length of the call in seconds.
The options are:
|
||||
| End Type |
The options are:
|
||||
| End Details |
Additional information to
End Type on how the contact
ended.
For example, you can specify the The options are:
|
||||
| Port |
The number of the port used for the call.
|
||||
| Reason Code |
The options are:
|
||||
| Redirected Number |
If Avaya Experience Portal receives one or more SIP INVITE methods
that include a History-Info header with the Reason attribute
set to Redirection, this field contains the information in the first such header received.
|
||||
| Switch/Proxy | The name of the switch or proxy that handled the call. | ||||
| Switch Encryption | The type of encryption used on the switch. | ||||
| Switch Protocol |
The options are:
|
||||
| Time Until Call Connected |
The number of milliseconds
until the call was connected.
The options are:
|
||||
| First Prompt Latency |
The number of milliseconds after Avaya Experience Portal received the call before the initial prompt began playing.
The options are:
|
||||
| Contact ID |
The unique identifier for the call assigned
by the Media Server.
If the call uses an H.323 connection, this field is in the format MPPName-Port-SessionID, where:
If the call uses a SIP connection, this field is in the format MPPName-SIPPortGroup-SIPChannel-SessionID, where:
|
||||
| Session ID |
The unique identifier for the session
assigned by the Media Server.
|
||||
| Media Type |
The options are:
|
||||
| Provider Name |
The name of the Email or SMS provider that handled the message.
For HTML contacts: It contains the browser-reported operating system and vendor information. For example, “Windows Desktop;Firefox;44.0” or “IPhone;Safari;8.0”. |
||||
| Message |
The body of the email or SMS message.
|
||||
| Message Status |
The status of the message from the provider where:
|
||||
| UCID | The Universal Call Identifier (UCID) assigned to the application that handled the call. | ||||
| Audio/Video Filters Section | |||||
| Audio Codec | Audio codec used in the call. | ||||
| Video Codec | Video codec used in the call. | ||||
| Video Frame Rate |
Video frame rate used in the call
in Frame Per Second (FPS).
The options are:
|
||||
| Video Bit Rate | Video bit rate used in the call. | ||||
| Video Screen Size | Video screen resolution delivered on the call. | ||||
| RTP Filters Section | |||||
| Server Observed Jitter |
An estimate of the statistical
variance of the RTP data packet inter-arrival time, measured by comparing
timestamp units and expressed as an unsigned integer. Jitter provides
a measure of transient network congestion, where lower numbers represent
better audio quality.
The options are:
|
||||
| Number of Packets Server Lost |
The total number of RTP data
packets from source that have been lost since the beginning of reception.
This is the number of packets expected minus the number of packets actually received, where the number of packets received includes any which are late, or duplicates. The options are:
|
||||
| Number of Packets Server Received |
The total number of RTP data
packets received from the source.
The options are:
|
||||
|
Round Trip Time Server
to Far End
Round Trip Between Server and Far End |
The delay, expressed in milliseconds,
between receiving the last SR packet from source SSRC_n and sending a reception report block.
The options are:
|
||||
| Far End Reported Jitter |
The Jitter reported from the far end
of the RTP stream.
The options are:
|
||||
| Number of Packets Far End Lost |
The options are:
|
||||
|
Number of Packets
Server Sent
Number of Packets Media Server Sent |
The options are:
|
||||
| Other Filters section | |||||
| Originating Number Count |
Enables you to monitor how often the
system received calls from the same originating numbers, during the
time frame of the report. You can select any one of the following
options to filter calls based on the number of such instances:
The options are:
For example,
|
||||
| Sessions from Custom Report |
Limits the sessions in this report
to those found in the selected custom report.
This option helps you to use filters across different custom report types. For example, if you have a custom Application Detail report that shows when blue cars are rented, you can view a Contact Summary report that contains only calls on which blue cars were rented. Select a custom report from the drop-down list which includes all available custom reports. |
||||
| Sort By |
Sorts the report by the selected column.
Select the column by which you want to sort the report, from the list of sortable columns. Select the option to sort the report by Ascending or Descending order.
|
||||
| << less | Collapses the Optional Filters group. | ||||