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Use the Data Export Report page to view, print, or export the information for application tuning.
The Data Export Report provides summary information about the following fields calculated across a specified date and time range for the selected media servers, applications and the specified filtering options. The filters used in the Data Export report are based on the Session Detail report. The Session Transcription filter in the Optional Filters section is by default set to All Values. To ensure that only the sessions with transcriptions are considered for generating the Data Export report, select Yes in the Session Transcription filter before generating the report.
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The Data Export Report does not include transcriptions and/or utterances from media servers that are in an Offline state. |
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To ensure that the unicode or multi-byte characters are accurately displayed for filenames in the zip file, you must use a zip tool that supports unicode or multi-byte characters file names. For example, WinZip version 11.2 and above or 7-Zip. |
The Data Export Report page contains the following sections along with entries for the optional filters that you selected on the Data Export (Filters) page:
| Field or Link | Description | ||||
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| Time Period | The time period for which the report data is downloaded to generate the data export report. | ||||
| Media Server | The name of the media server that contains the session transcriptions and utterance WAV files residing. | ||||
| Application | The name of the application. | ||||
| Average ASR % | The average percentage of utterances that were recognized by the Automatic Speech Recognition (ASR) server. | ||||
| Recognized Utterances | The number of utterances that were correctly recognized during the session. | ||||
| Total Utterances/Interactions | The total number of utterances made by the caller during the session. For sessions of type HTML, this value represents the number of user interactions with the mobile application. That is the number of HTML pages fetched. | ||||
| Average Confidence | The average confidence level achieved while recognizing utterances. | ||||
| Average Prompt Latency | The average time, in milliseconds, after the caller issued a speech command before the subsequent prompt began playing. | ||||
| First Prompt Latency |
The number of milliseconds after Avaya Experience Portal received the call before the initial prompt began playing.
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| Duration | The length of the session in seconds. | ||||
| Highest Page Loading Latency | The number of milliseconds that it took for Avaya Experience Portal to retrieve the slowest application page from the application server | ||||
| Highest Page Loading Latency (URL) | The URL of the VoiceXML page that was the slowest to load. | ||||
| Lowest ASR Recognition % | The lowest percentage of utterances that were recognized by the ASR server for any page used in the session. | ||||
| Lowest ASR Recognition (Recognized Utterances) | The number of correctly recognized utterances made on the page with the lowest percentage of correctly recognized utterances. | ||||
| Lowest ASR Recognition (Total Utterances) | The total number of utterances made on the page with the lowest percentage of correctly recognized utterances. | ||||
| Lowest ASR Recognition (URL) | The URL of the VoiceXML page with the lowest number of recognized utterances. | ||||
| Maximum Consecutive Recognition Errors | The maximum number of times in a row that an utterance was not recognized during a session. | ||||
| ASR Session ID |
The Session ID on the ASR server.
This is the MRCP session ID if the ASR server uses the MRCP protocol.
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| TTS Session ID | The Session ID on the Text-to-Speech (TTS) server. This is the MRCP session ID if the TTS server uses the MRCP protocol. | ||||
| Performance Trace | Whether there is a performance trace log available for this session. | ||||
| Session Source | How the session started. | ||||
| Session Type | Type of the session | ||||
| Session Transcription | The session transcription log available for the session. | ||||
| Slot | The session slot number, used by Avaya Experience Portal to uniquely identify the session. This slot number is included in the name of the associated logs on the media server. | ||||
| Start Page Name | The name of the first page that the session accessed on the speech server. | ||||
| Customer ID | The unique identifier for the customer assigned by the application. The application developer can choose to store an account number or user id to identify the customer regardless of the originating telephone number. | ||||
| Exit Page | The VoiceXML or CCXML page where the disconnect event occurred. | ||||
| Exit Info #1 |
Optional information regarding the termination
of the session.
The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo1 field of the session variable. |
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| Exit Info #2 |
Optional information regarding the termination
of the session.
The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo2 field of the session variable. |
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| Exit Reason | The reason why the session ended. The application developer determines the value for this database field by setting the exitReason field of the session variable. If the application does not pass a value, this field defaults to Application exited. | ||||
| Preferred Path |
Whether the session navigated only through
the preferred nodes. The application developer flags the preferred
and unpreferred nodes for an application, while designing the call
flow. The filter options are:
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| Topic | The reason why the session was initiated. The application developer configures this field to provide a summary of the main topic of the call. For example, the application developer can configure this field to display the menu option the caller selected in the main menu. | ||||
| VoiceXML Page Cache Hits | The number of times a VoiceXML page was retrieved from the cache during the session. | ||||
| VoiceXML Page Requests | The number of VoiceXML pages that were requested during the session. | ||||
| Session ID | The unique identifier for the session assigned by the media server. | ||||
| Parent ID | When sessions are related, the session id of the starting session. Applications can set the Parent ID by using the exit variable exitParentID. This can be used to logically link sessions to a single parent session to facilitate the generation of end-to end-reports. | ||||
| Dialog ID | The unique global identifier given to every dialog belonging to the session. | ||||
| Application Server | The name or URL of the application server that handled the session. | ||||
| ASR Server | The name of the ASR server that handled the session and the number of seconds that it was used. | ||||
| TTS Server | The name of the TTS server that handled the session and the number of seconds that it was used. | ||||
| Total Sessions | The total number of sessions that matched the specified filter criteria. | ||||
| Maximum Number of Sessions | The total number of session IDs processed for the download. | ||||
| Session Detail Records exported | The number of session detail records exported for generating the report. | ||||
| Call Detail Records exported | The number of call detail records exported for generating the report. | ||||
| Application Detail Records exported | The number of application detail records exported for generating the report. | ||||
| Session Transcriptions (with Performance Trace) exported | The number of session transcription records with performance traces exported for generating the report. | ||||
| Utterances exported | The number of utterance WAV files exported for generating the report. |