MPP Settings page field descriptions

Use this page to configure options that affect all MPPs on the Experience Portal system.

Resource Alerting Thresholds group

Field	Description
CPU	The low water threshold determines when the MPP generates an event warning you that CPU usage is getting high. The high water threshold determines when the MPP generates an alarm warning you that CPU usage is getting dangerously high. High Water: Enter a whole number from 0 to 100. The default is 70. Low Water: Enter a whole number from 0 to 100. The default is 60.
Memory	The low water threshold determines when the MPP generates an event warning you that RAM usage is getting high. The high water threshold determines when the MPP generates an alarm warning you that RAM usage is getting dangerously high. High Water: Enter a whole number from 0 to 100. The default is 80. Low Water: Enter a whole number from 0 to 100. The default is 70.
Disk	The low water threshold determines when the MPP generates an event warning you that disk usage is getting high. The high water threshold determines when the MPP generates an alarm warning you that disk usage is getting dangerously high. High Water: Enter a whole number from 0 to 100. The default is 80. Low Water: Enter a whole number from 0 to 100. The default is 60.
Telephony Port	The low water threshold determines when the MPP generates an event warning you that telephony port usage is getting high. The high water threshold determines when the MPP generates an alarm warning you that telephony port usage is getting dangerously high. High Water: Enter a whole number from 0 to 100. The default is 80. Low Water: Enter a whole number from 0 to 100. The default is 70.

Trace Logger group

Field

Description

Log File Maximum Size

The maximum size, in megabytes, that the log file can be. Once the log file reaches this size, the system starts a new log file. If starting a new log file causes the number of logs to exceed the Number of Logs to Retain setting, the system deletes the oldest file before it starts the new file.

Enter a whole number from 1 to 100. The default is 10.

Note:

Due to the volume of trace messages from the following components, the number of log files retained by the system are set higher than the number you specify in this field. The actual size is as follows:

Endpoint Manager ($AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr): 5x
Media Manager ($AVAYA_MPP_HOME/logs/process/MediaMgr/MediaManager): 2x
Session Manager ($AVAYA_MPP_HOME/logs/process/SessMgr/*): 2x

Number of Logs to Retain

The maximum number of log files the system can retain, including the current one. Once this number of log files exists, the system deletes the oldest log file before starting a new one.

Enter a whole number from 1 to 5. The default is 2.

Note:

Due to the volume of trace messages from the following components, the number of log files retained by the system are set higher than the number you specify in this field. The actual size is as follows:

Endpoint Manager ($AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr): 5x
Media Manager ($AVAYA_MPP_HOME/logs/process/MediaMgr/MediaManager): 2x
Session Manager ($AVAYA_MPP_HOME/logs/process/SessMgr/*): 2x

Transcription group

Field	Description
Transcriptions Retention Period	How long an MPP keeps detailed session transcriptions for the sessions that it handles. Enter a whole number from 0 to 999. The default is 14.

Record Handling on MPP group

Field	Description
Session Data	Whether an MPP keeps detailed records about the sessions that it handles. Experience Portal uses this data to create the Session Detail report and Session Summary report. Enable: Select this check box to record session data on all MPPs. Retention Period: The number of days to retain the session data. Enter a whole number from 1 to 999. The default is 14.
Call Data	Whether an MPP keeps detailed records about the calls that it handles. Experience Portal uses this data to create the Contact Detail report and Contact Summary report. Enable: Select this check box to record call data on all MPPs. Retention Period: The number of days to retain the session data. Enter a whole number from 1 to 999. The default is 14.
VoiceXML/CCXML Log Tags	Whether an MPP keeps the CCXML and VoiceXML Log tag data from the application sessions transacted on that server. If desired, Experience Portal can download the Log tag data and display it in the Application Detail report and Application Summary report. Enable: Select this check box to record application on all MPPs. Retention Period: The number of days to retain the session data. Enter a whole number from 1 to 999. The default is 14.

Categories and Trace Levels section

Performance tracing is a valuable troubleshooting tool, but it can adversely impact Experience Portal system performance if you set all categories to Finest on a busy production system. If you need to troubleshoot a particular area, you must set specific categories to Fine and examine the resulting output to see if you can locate the issue. If not, set the level to Finer and repeat the process. If you still need more data, then set the level to Finest and keep a close watch on system resource usage.

	Note:
	If these fields are not displayed, click the group heading to expand the group.

Field or Radio Button	Description
Off	Sets trace logging for all categories to off.
Fine	Sets trace logging for all categories to fine.
Finer	Sets trace logging for all categories to finer.
Finest	Sets trace logging for all categories to finest.
ASR	The amount of trace logging done on the Automatic Speech Recognition (ASR) server. Select Off, Fine, Finer, or Finest.
CCXML Browser	The amount of trace logging done for Call Control eXtensible Markup Language (CCXML). Select Off, Fine, Finer, or Finest.
Event Manager	The amount of trace logging for the Event Manager. This component collects events from other MPP processes and sends them to the network log web service on the EPM. Select Off, Fine, Finer, or Finest.
Media Endpoint Manager	The amount of trace logging done for the Media End Point Manager. This trace component controls the logging for the media endpoint interface in the MediaManager process. The media endpoint interface controls the RTP (audio, video) flow through the MediaManager and to the external servers. Select Off, Fine, Finer, or Finest.
Media Manager	The amount of trace logging done for the Media Manager. This trace component controls the logging for the start and shutdown of the MediaManager process. Select Off, Fine, Finer, or Finest.
Media Video Manager	The amount of trace logging done for the Media Video Manager. This trace component controls the logging for the video interface in the MediaManager process. The video interface handles: Select Off, Fine, Finer, or Finest.
MPP System Manager	The amount of trace logging done for the MPP System Manager. Select Off, Fine, Finer, or Finest.
MRCP	The amount of trace logging done on the speech proxy server. Select Off, Fine, Finer, or Finest.
Reporting	The amount of trace logging done for the Call Data Handler (CDH). Select Off, Fine, Finer, or Finest.
Session Manager	The amount of trace logging done for the MPP Session Manager. Select Off, Fine, Finer, or Finest.
SIP Messages Tracing	The amount of trace logging done for the SIP Messages. Select Off, Fine, Finer, or Finest. This component logs the Global Session ID (GSID) in the trace files when you set the tracing level to Finest.
Telephony	The amount of trace logging done on the telephony server. Select Off, Fine, Finer, or Finest.
Trace Logger	The amount of trace logging done for the Web Service Trace. The Trace Logger uploads the MPP traces requested by the trace client that runs on EPM. This trace component controls the logging for the activities of trace retrieval in the Trace Web Service. Select Off, Fine, Finer, or Finest.
TTS	The amount of trace logging done on the Text-to-Speech (TTS) server. Select Off, Fine, Finer, or Finest.
Voice Browser Client	The amount of trace logging done for the Avaya Voice Browser (AVB) client. This component connects the Voice eXtensible Markup Language (VoiceXML) interpreter to the MPP. Its logs: Indicate the progress of VoiceXML execution and any exceptions or errors from VoiceXML documents Contain the status and errors from platform initialization and interpreter initialization Select Off, Fine, Finer, or Finest.
Voice Browser INET	The amount of trace logging done for the AVB INET. This component manages: Downloading content such as VoiceXML and prompts from the application server Storing this content in the local VoiceXML interpreter cache Select Off, Fine, Finer, or Finest.
Voice Browser Interpreter	The amount of trace logging done for the AVB interpreter. This component parses and interprets the VoiceXML commands and controls the flow of the application based on Dual-tone multi-frequency (DTMF) or recognition results. Select Off, Fine, Finer, or Finest.
Voice Browser Java Script Interface	The amount of trace logging done for the AVB Javascript Interface. This component perform the ECMAScript execution from the VoiceXML documents. Its logs contain the status of script execution and any ECMAScript semantic errors. Select Off, Fine, Finer, or Finest.
Voice Browser Object	The amount of trace logging done for the AVB. This component is the interface to the platform module that performs VoiceXML element execution. Select Off, Fine, Finer, or Finest.
Voice Browser Platform	The amount of trace logging done for the AVB. This component handles messages from the MPP vxmlmgr process, the wrapper for the VoiceXML interpreter. Select Off, Fine, Finer, or Finest.
Voice Browser Prompt	The amount of trace logging done for the AVB prompt. This component controls queuing, converting, and playing prompts. Select Off, Fine, Finer, or Finest.
Voice Browser Recognition	The amount of trace logging done for the AVB recognition function. This component controls queuing, loading, and unloading grammars. Select Off, Fine, Finer, or Finest.
Voice Browser Telephony	The amount of trace logging done for the AVB telephony interface. This component is the interface to the telephony system of the MPP. It handles features such as features as disconnect, blind transfer, and bridge transfer. In addition, its log also contains any channel initialization errors that the system encounters. Select Off, Fine, Finer, or Finest.