Report Data Configuration page field descriptions

Use this page to configure download settings for Session Detail Record (SDR), Call Detail Record (CDR), and Application Detail Record (ADR) data.

This page contains the:

General section

This section determines what records Experience Portal downloads from the MPP servers to the Experience Portal database. Experience Portal uses this data to create the call, session, and application reports.

If you have:

A single Experience Portal system, this database resides on the EPM server.
Multiple Experience Portal systems that share an external database, this database resides in a centralized location determined by your site’s configuration.

Field	Description
Download Session Detail Records	The options are: Yes: Experience Portal downloads the Session Detail Records (SDRs). No: The SDRs are not downloaded to the EPM. You can view this data in the MPP logs through the Log Directories page on the Media Server Service Menu. This information is required in order to create the Session Summary report and Session Detail report.
Download VoiceXML Log Tags	The options are: Yes: Experience Portal downloads the Voice eXtensible Markup Language (VoiceXML) Log tag data. No: The Log tag data is not downloaded to the EPM and will not appear in the application reports. This information is required to view VoiceXML Log tag messages in the Application Summary report and Application Detail report.
Download CCXML Log Tags	The options are: Yes: Experience Portal downloads the Call Control eXtensible Markup Language (CCXML) Log tag data. No: The Log tag data is not downloaded to the EPM and will not appear in the application reports. This information is required to view CCXML Log Tag messages in the Application Summary report and Application Detail report.

Field

Description

Download Session Detail Records

The options are:

Yes: Experience Portal downloads the Session Detail Records (SDRs).
No: The SDRs are not downloaded to the EPM. You can view this data in the MPP logs through the Log Directories page on the Media Server Service Menu.

This information is required in order to create the Session Summary report and Session Detail report.

Download VoiceXML Log Tags

The options are:

Yes: Experience Portal downloads the Voice eXtensible Markup Language (VoiceXML) Log tag data.
No: The Log tag data is not downloaded to the EPM and will not appear in the application reports.

This information is required to view VoiceXML Log tag messages in the Application Summary report and Application Detail report.

Download CCXML Log Tags

The options are:

Yes: Experience Portal downloads the Call Control eXtensible Markup Language (CCXML) Log tag data.
No: The Log tag data is not downloaded to the EPM and will not appear in the application reports.

This information is required to view CCXML Log Tag messages in the Application Summary report and Application Detail report.

Report Database Record Data group

Field

Description

Purge Records

The options are:

Yes: Experience Portal automatically purges the data from the database when the specified retention time has passed.
No: The data remains in the Experience Portal database.

Note:

Yes is recommended for most Experience Portal configurations.

Use No only if there is a database administrator who is responsible for maintaining the Experience Portal database and making sure that old records are deleted in a timely fashion.

Call/Session Retention Period

The number of days the EPM or external reporting database retains call and session data records. The system purges any data that is older than this setting.

Experience Portal uses this data to create the call activity reports.

Enter a whole number from 0 to 9999. The default is 30.

	Note:
	This field is available only if Purge Records is set to Yes.

Application Retention Period

The number of days the EPM or external reporting database retains application data records. The system purges any data that is older than this setting.

Experience Portal uses this data to create the application reports.

Enter a whole number from 0 to 9999. The default is 15.

	Note:
	This field is available only if Purge Records is set to Yes.

Managed Application Retention Period

The number of days the EPM retains managed application data records. The system purges any data that is older than this setting.

	Note:
	This field is displayed only if a managed application is installed on Experience Portal.

Experience Portal uses this data to create the managed application reports.

Enter a whole number from 0 to 9999. The default is 15.

	Note:
	This field is available only if Purge Records is set to Yes.

Performance Retention Period

The number of days the EPM or external reporting database retains performance data records. The system purges any data that is older than this setting.

Experience Portal uses this data to create the Performance report.

Enter a whole number from 0 to 9999. The default is 30.

	Note:
	This field is available only if Purge Records is set to Yes.

Performance Report Aggregation Period

The number of minutes for the system to use as the periodic interval to collect, average, and store performance data records for the Performance report.

Enter a whole number from 0 to 999. The default is 5.

Scheduled Reports group

Field

Description

Output Folder Size

Maximum data storage capacity allocated for the output folder. The default is 5 GB.

Setting the output folder size helps in controlling the use of disk space. The folder location is $CATALINA_HOME/webapps/VoicePortal/temp.

Output Retention (days)

The number of days the EPM or external database retains the report output files from the scheduled reports.

The default values are:

30 days for one time reports
7 days for hourly or lesser duration reports
30 days for daily reports
90 days for weekly reports
365 days for monthly reports

The system purges any report output that is older than these settings.

Sender Email Address

The email address used when sending report notifications. By default this field is blank.

From EP 7.0 onwards, if you do not specify an email address, the Experience Portal system will use the Sender Email Address configured on the Email Connections page.

Note:

The email address can contain only the alphanumeric characters (a-z, A-Z and 0-9) and the following special characters: ., _, %, +, -, @.

For example, service@avaya.com, Tech.Support@avaya.com, tech_support@avaya.com, Support_01@avaya.com.

Download and Maintenance Schedules group

This section determines the download and maintenance schedule. Avaya Experience Portal automatically downloads report data from the MPP servers. It also deletes report data used by reports and scheduled report output based on the configured retention periods.

Field or Button	Description
Periodic Download	If this field is set to Yes, Experience Portal automatically downloads report data from the MPP servers at regular intervals. The interval is specified in the Download Interval field. You should only select this option if your network can handle the bandwidth required to download the report data while the system is at full capacity.
Download Interval	If Periodic Download is Yes, the number of minutes that should elapse between downloads.
On-demand Download	If this option is set to Yes, Experience Portal downloads the latest data from the MPP servers when a report is generated either by a user or by a scheduled report.
New Schedule	To create a new download schedule, select the check boxes for the appropriate days of the week on which this download should run.
Start Time	To create a new download schedule, enter the time that the download should start running using a 24-hour clock in the format `hh:mm`. For example, to set the download time to midnight, enter `00:00`. To set the download time to 11:59 p.m., enter `23:59`.
Add	Saves the new schedule.
Download and Maintenance Schedules	The current download and maintenance schedules. You can select individual entries in this list by clicking on them.
Remove	Removes the selected schedules in the Download and Maintenance Schedules display text box.