Add Scheduled Report page field descriptions

Use this page to schedule the generation of the standard or custom reports on a periodic basis.

This page contains the:

Select a Source Report group

Field	Description
Standard Reports	Select one of the available standard reports for scheduling.
Custom Reports	Select one of the available custom reports for scheduling.

Schedule Date and Time group

Field

Description

Not Scheduled

Disables the scheduling of a report.

One time at

Generates the report only on the specified date and time. This is a one time report.

Every 15 minutes

Generates the report every 15 minutes. The content is based on the previously completed 15 minute period. For example, 8:00:00 to 8:14:59, or 8:15:00 to 8:29:29, and so on.

	Note:
	This scheduler option is only available when Proactive Outreach Manager (POM) is installed on the EPM. It is only intended for use with POM reports.

Every 30 minutes

Generates the report every 30 minutes. The content is based on the previously completed 30 minute period. For example, 8:00:00 to 8:29:59, or 8:30:00 to 8:59:29, and so on.

	Note:
	This scheduler option is only available when Proactive Outreach Manager (POM) is installed on the EPM. It is only intended for use with POM reports.

Hourly

Generates the report 30 minutes past the beginning of each hour.

Content is based on the last completed full hour or full day as selected in the Report Date And Time section.

Daily at

Generates the report every day at the specified time.

Weekly on

Generates the report every week on the specified day and time.

Monthly on

Generates the report every month on the specified day and time.

Report Date and Time group

Field	Description
Predefined Values	The options are: All Dates and Times Today Yesterday This Week Last Week This Month Last Month
Last completed	Limits the report to a given number of completed days or hours. Enter the number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99. The number of days is calculated from midnight to 11:59 p.m. For example, if a report is scheduled to run at 3:00 p.m. on Wednesday and you had entered 3 in this field and selected Days from the drop-down, the report will include all activity starting on Sunday at midnight through the end of Tuesday.
Last completed 15 minutes	Limits the report content to the previously completed 15 minute period. For example, 8:00:00 to 8:14:59, or 8:15:00 to 8:29:29, and so on. This option is automatically selected when you select the Every 15 Minutes schedule option.
Last completed 30 minutes	Limits the report content to the previously completed 30 minute period. For example, 8:00:00 to 8:29:59, or 8:30:00 to 8:59:29, and so on. This option is automatically selected when you select the Every 30 Minutes schedule option.
Between	Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time. If you want a different range of dates: In the Start Date/Time field, enter the start date using the format dd-mmm-yyyy or click the calendar icon to select the date from a pop-up calendar. After the start date, enter the start time using a 24-hour format and the same timezone as the EPM. For example, you could enter 03-Mar-2007 16:26:10. The default for this field is one week prior to the current date at time 00:00:00. In the End Date/Time field, enter the end date using the format dd-mmm-yyyy or click the calendar icon to select the date from a pop-up calendar. After the end date, enter the end time using a 24-hour format and the same timezone as the EPM. For example, you could enter 10-Mar-2007 16:26:10. The default for this field is the day prior to the current date at time 23:59:59.

Notification Method group

Field or Button

Description

Send e-mail to

Specify the e-mail addresses to which you want to send the e-mail notification. You can specify multiple e-mail addresses separated by semicolons or commas.

Note:

The e-mail address can contain only the alphanumeric characters (a-z, A-Z and 0-9) and the following special characters: ., _, %, +, -, @.

For example, service@avaya.com, Tech.Support@avaya.com, tech_support@avaya.com, Support_01@avaya.com.

Include report output

Select Include report output to send the report output with the e-mail notification.

Update RSS Feed

Updates the RSS Feed for this schedule whenever the report output is generated and the optional record threshold is achieved. A subscriber to this RSS feed must have permissions to access the reports.

	Tip:
	To subscribe to a schedule’s RSS Feed, click on the list of scheduled reports using an RSS enabled web browser such as Internet Explorer 7 and later.

Generate Event

Logs event code PCDH_00110 when a report is generated. You can use Avaya Experience Portal Log Viewer to view these events. Use the Alarm Codes page to map this event into a minor Alarm.

Enable Record Threshold restriction

Controls the generation of notifications for report output. The system generates a notification only when the total record count in the report reaches the specified minimum value.

Alternatively, you can specify the record threshold as a percentage of calls that matched the selected filter criteria over the specified timeframe for the report. For example, if you set the call duration filter to greater than 5 minutes an the report is scheduled to run every hour with a record threshold of 20%, you would only receive an email notification for those hours when at least 2 in 10 calls lasted for at least 5 minutes.

	Note:
	The report scheduler will compare the Peak Contacts report header value against the record threshold whenever a custom Contact Summary report with only the Peak Busy Ports option is scheduled. For all other report types, the threshold will be compared to the Total Contacts report header.

Output Type

Specify the output type for the scheduled report.

The options are:

xls: Microsoft Excel file.
pdf: PDF file.
csv: Comma separated value file.
Tip:

Select the xls or pdf option if the content of the report is expected to contain multi-byte characters, especially in the case of Asian languages.