Session Details page field descriptions

Use this page to view the details of a particular session.

This page contains the:

General section

Field

Description

Session ID

The unique identifier for the session assigned by the media server.

Dialog ID

The unique global identifier given to every dialog belonging to the session.

Session Type

The options are:

All values
VoiceXML: The session was handled by a single VoiceXML application.
Dialog: This part of the session was handled by a VoiceXML dialog subsession launched by a CCXML application.
CCXML: The session was handled by a CCXML application. If the application launched multiple VoiceXML dialog subsessions, this session type indicates that these statistics apply to the entire session, including all dialog subsessions.
TextXML: The session was created by an email or SMS application.
HTML: The session was created by an HTML application.

	Tip:
	To view the relationship between parent CCXML applications and their VoiceXML dialog subsessions, go to the Session Hierarchy group.

Session Source

How the session started.

The options are:

All values
Inbound Call: The session was initiated by a telephone call coming into theAvaya Experience Portal system.
Outcall (CCXML): The session was initiated through the LaunchCCXML method on the outcall webservice.
Outcall (VoiceXML): The session was initiated through the LaunchVXML method on the outcall webservice.
Spawned Session: The session was initiated by another CCXML session.
Email Inbound: The session was initiated through an inbound email message.
Email Outbound: The session was initiated through an outbound email message.
Email DSN: The session was initiated through an email DSN.
HTML Inbound: The session was initiated through an HTML application.
SMS Inbound: The session was initiated through an inbound SMS message.
SMS Outbound: The session was initiated through an outbound SMS message.
SMS Receipt: The session was initiated through an SMS receipt notification.

For more information on the web service methods, see the The Application Interface web service chapter in the Administering Avaya Experience Portal guide.

Media Server

The name of the media server that handled the session.

Start Date/Time

The date and time that the session started.

Duration

The length of the session in seconds.

	Note:
	The duration of a session includes call timeouts and other overhead operations that are not included in any particular call. Therefore, the duration of an entire session may be greater than the sum of the call durations that took place during that session.

Call Information group

Field Description

Number of Calls

The number of calls handled during the session.

	Note:
	EP has the option to strip tel: or sip: from phone numbers in CDR. The CDH thread is configured to remove the tel:, sip: or sips: prefix from the originating number and destination number before storing these values in the SDR record. To enable this feature, set `stripProtocolPrefix =true` in voiceportal.properties.

Originating Number The calling party number or Automatic Number Identification (ANI).

Destination Numbers The destination number or numbers to which this call was routed.

Server Information group

Field

Description

Application

The name or URL of the application server that handled the session.

ASR Server

The name of the ASR server that handled the session and the number of seconds that it was used.

TTS Server

The name of the TTS server that handled the session and the number of seconds that it was used.

Slot

The session slot number, used by Avaya Experience Portal to uniquely identify the session. This slot number is included in the name of the associated logs on the media server.

The options are:

All values
Less Than <enter value>
Equal To <enter value>
Greater Than <enter value>

ASR Session ID

The Session ID on the ASR server. This is the MRCP session ID if the ASR server uses the MRCP protocol.

	Note:
	When multiple ASR servers are used, the ASR Session ID field contains only the first Session ID. To find all of the ASR Session IDs, examine the Speech events in the Session Transcription.

TTS Session ID

The Session ID on the Text-to-Speech (TTS) server. This is the MRCP session ID if the TTS server uses the MRCP protocol.

Application Details group

Field	Description
Application Name	The name of the application.
Start Page Name	The name of the first page that the session accessed on the speech server.
Exit Page	The VoiceXML or CCXML page where the disconnect event occurred.
Exit Info #1	Optional information regarding the termination of the session. The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo1 field of the session variable.
Exit Info #2	Optional information regarding the termination of the session. The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo2 field of the session variable.
Exit Reason	The reason why the session ended. The application developer determines the value for this database field by setting the exitReason field of the session variable. If the application does not pass a value, this field defaults to `Application exited`.

Performance Details group

Field

Description

First Prompt Latency

The number of milliseconds after Avaya Experience Portal received the call before the initial prompt began playing.

	Note:
	The First Prompt Latency value includes both the time it took Avaya Experience Portal to answer the phone as well as the time it took the first application page to load and request that a prompt be played.

Total Utterances/Interactions

The total number of utterances made by the caller during the session. For sessions of type HTML, this value represents the number of user interactions with the mobile application. That is the number of HTML pages fetched.

Recognized Utterances

The number of utterances that were correctly recognized during the session.

VoiceXML Page Requests

The number of VoiceXML pages that were requested during the session.

VoiceXML Page Cache Hits

The number of times a VoiceXML page was retrieved from the cache during the session.

Average Prompt Latency

The average time, in milliseconds, after the caller issued a speech command before the subsequent prompt began playing.

Average Confidence

The average confidence level achieved while recognizing utterances.

Number of Latencies < 1 Sec

The number of speech application pages that took less than one second to load.

Number of Latencies Between 1 and < 2 Secs

The number of speech application pages that took between one and two seconds to load.

Number of Latencies Between 2 and < 3 Secs

The number of speech application pages that took between two and three seconds to load.

Number of Latencies Between 3 and < 4 Secs

The number of speech application pages that took between three and four seconds to load.

Number of Latencies>= 4 sec

The number of speech application pages that took more than four seconds to load.

Maximum Consecutive Recognition Errors

The maximum number of times in a row that an utterance was not recognized during a session.

Note:

This value tracks the maximum consecutive number of recognition errors, not the total number of recognition errors for a given utterance.

For example, if the caller had to repeat the word "brokerage" twice on the first menu and three times on the second menu, then this field would display 3.

Highest Page Loading Latency group

Field	Description
Highest Page Loading Latency (URL)	The URL of the VoiceXML page that was the slowest to load.
Time	The number of milliseconds that it took for Avaya Experience Portal to retrieve the slowest application page from the application server

Lowest ASR Recognition group

Field	Description
URL	The URL of the VoiceXML page with the lowest number of recognized utterances.
Total Number of Utterances	The total number of utterances made on the page shown in the URL field.
Number of Recognized Utterances	The number of correctly recognized utterances made on the page shown in the URL field.

Session Hierarchy group

This group is only displayed if the Session Type is either Session Type or Session Type.

For these session types, the group displays the Session ID for the CCXML session. Additionally, if the CCXML application spawned one or more VoiceXML dialog subsessions, this group displays the Dialog ID for each subsession indented under the parent Session ID.

To view the Session Details page for a different subsession, or for the parent session if you are viewing a subsession page, click the appropriate Session ID or Dialog ID.

Session Transcription group

Field or Link	Description
Export	Lets you open or save an XML document containing the original session transcription from the media server.
Spoken Barge In Rate	The percentage of times that the caller interrupted the message.
Default ASR Confidence Level	This number represents how confident the speech recognizer needs to be before it makes a decision. The actual definition of this value depends on the type of ASR server you are using. For more information, see your ASR server documentation.
ASR Engine Type	The type of ASR server on which the call ran.
TTS Engine Type	The type of ASR server on which the call ran.
Number of User Inputs	The total number of times the user input data, either by speaking or by pressing keys.
Number of Speech Inputs	The number of times the caller entered information verbally.
Number of DTMF Entries	The number of times the caller entered information by pressing telephone keys.

Event table

Field	Description
Expand URL	Shows the fully-qualified path to the file shown in the Details column.
Start Time	The time the event started.
Duration	The length of time, in milliseconds, that the event lasted.
Event	The event that took place during the session.
Details	Additional information about the event. If this column displays: A VoiceXML or CCXML filename, you can hover the mouse over this name to view the complete path, or click the link to open the file in a new browser window. A WAV filename, you can hover the mouse over this name to view the complete path, or click the link to open the file in your default WAV file player. A call leg number, click the number to view the Call Leg Details window.
Collapse URL	Hides the fully-qualified path to the file shown in the Details column.

Performance Trace section

Field	Description
Show Details	Displays the tables in this section.
Counters	The counters defined in the speech application.
Value	The value for the associated counter when the session finished.
Trace	The trace points defined in the speech application.
Value	The value for the associated trace point.
Hide Details	Collapses this section.