Session Summary Report page field descriptions

Use this page to view or print a Session Summary report.

This page contains the:

Summary section

Field	Description
Total Sessions	The total number of sessions that match the specified filter criteria.
Parent ID	When sessions are related, the session id of the starting session. Applications can set the Parent ID by using the exit variable `exitParentID`. This can be used to logically link sessions to a single parent session to facilitate the generation of an end-to-end reports
Sessions With Speech	The total number of sessions that use speech server resources and match the specified filter criteria. This number is followed by the percentage this number represents out of the total number of sessions handled during the given time period.

In addition, this section includes a field for each filter you specified on the Session Summary page.

For example:

Session Averages group

This table appears if you selected Session Averages group in the Report Type group on the Session Summary page.

Field

Description

First Prompt Latency

The number of milliseconds after Avaya Experience Portal received the call before the initial prompt began playing.

	Note:
	The First Prompt Latency value includes both the time it took Avaya Experience Portal to answer the phone as well as the time it took the first application page to load and request that a prompt be played.

Duration

The length of the session in seconds.

	Note:
	The duration of a session includes call timeouts and other overhead operations that are not included in any particular call. Therefore, the duration of an entire session may be greater than the sum of the call durations that took place during that session.

Total Utterances/Interactions

The total number of utterances made by the caller during the session. For sessions of type HTML, this value represents the number of user interactions with the mobile application. That is the number of HTML pages fetched.

	Note:
	This value does not include Dual-tone multi-frequency (DTMF) responses.

Recognized Utterances

The number of utterances that were correctly recognized during the session.

VoiceXML Page Requests

The number of VoiceXML pages that were requested during the session.

VoiceXML Page Cache Hits

The number of times a VoiceXML page was retrieved from the cache during the session.

Average ASR %

The average percentage of utterances that were recognized by the Automatic Speech Recognition (ASR) server.

Average Confidence

The average confidence level achieved while recognizing utterances.

Highest Page Loading Latency group

This table appears if you selected Highest Page Loading Latency group in the Report Type group on the Session Summary page.

Field	Description
URL	The URL of the VoiceXML page with the highest page-loading latency.
Media Server	The media server on which this page is running.
Time	The time in milliseconds from when the page was requested until it was completely loaded.

Lowest ASR Recognition group

This table appears if you selected Lowest ASR Recognition group in the Report Type group on the Session Summary page.

Field	Description
URL	The URL of the VoiceXML page with the worst ASR performance.
Media Server	The media server on which this page is running.
Number of Utterances	The number of utterances for the VoiceXML page with the worst ASR performance.
Number of Recognized Utterances	The number of recognized utterances for the VoiceXML page with the worst ASR performance.

Exit Page group

This table appears if you selected Exit Page group in the Report Type group on the Session Summary page.

Field	Description
Application	The name of the application.
Exit Page	The VoiceXML or CCXML page where the disconnect event occurred.
Total Sessions	The total number of sessions that ended with that page, and the percentage that represents the total number of times the application ran.

Exit Info #1 group

This table appears if you selected Exit Info #1 group in the Report Type group on the Session Summary page.

Field

Description

Application

The name of the application.

Exit Info #1

Optional information regarding the termination of the session.

The application developer determines the value for this field.

For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo1 field of the session variable.

Total Sessions

The total number of sessions that ended with that exit info, and the percentage that represents the total number of times the application ran.

Exit Info #2 group

This table appears if you selected Exit Info #2 group in the Report Type group on the Session Summary page.

Field

Description

Application

The name of the application.

Exit Info #2

Optional information regarding the termination of the session.

The application developer determines the value for this field.

For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo2 field of the session variable.

Total Sessions

The total number of sessions that ended with that exit info, and the percentage that represents the total number of times the application ran.

Exit Reason group

This table appears if you selected Exit Reason group in the Report Type group on the Session Summary page.

Field	Description
Application	The name of the application.
Exit Reason	The reason why the session ended. The application developer determines the value for this database field by setting the exitReason field of the session variable. If the application does not pass a value, this field defaults to `Application exited`.
Total Sessions	The total number of sessions that ended due to the exit reason, and the percentage that represents the total number of times the application ran.

Topic group

This table appears if you selected Topic group in the Report Type group on the Session Summary page.

Field	Description
Avaya Experience Portal	The name of the Avaya Experience Portal system.
Application	The name of the application.
Topic	The reason why the session was initiated. The application developer configures this field to provide a summary of the main topic of the call. For example, the application developer can configure this field to display the menu option the caller selected in the main menu.
Total Sessions	The total number of sessions that were initiated due to the topic, and the percentage that represents the total number of times the application ran.

ASR Usage group

This table appears if you select ASR group in the Report Type group on the Session Summary page.

Field	Description
ASR Engine Type	The ASR engine type available on the system.
ASR Usage	The total number of billing units used by the ASR Engine type across the time span of the report. Consult with your Avaya sales representative to determine the number of seconds represented by a billing unit.

TTS Usage group

This table appears if you select TTS group in the Report Type group on the Session Summary page.

Field	Description
TTS Engine Type	The TTS engine type available on the system.
TTS Usage	The total number of billing units used by the ASR Engine type across the time span of the report. Consult with your Avaya sales representative to determine the number of seconds represented by a billing unit.