Use this tab for a consolidated view of the health and status of the Experience Portal system. The information on this page refreshes automatically if you leave the browser window open.

Note:

If the EPM server needs to be restarted, Experience Portal displays the message "EPM needs to be restarted." in red text just above the system status table.

Column

Description

Zones filter icon

Zones filter icon

To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.

Note:

The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon.

System Name

The name of the Experience Portal system, as specified in the Avaya Experience Portal Name field on the EPM Settings page.

If your installation consists of multiple Experience Portal systems that share a common external database, this column contains:

  • The name of the local system that you currently logged into. The Type for this system will always be EP.

  • The name of the another Experience Portal system in the shared external database. The Type will always be Remote EP.

    Click the system name to log into the EPM web interface for the remote system.

Type

If your installation consists of a single Experience Portal system, the type will always be EP.

If your installation consists of multiple Experience Portal systems that share a common external database, this column contains:

  • EP: This type indicates that you are currently logged into the EPM for this system.

    Any system commands you issue will affect this EPM and any media servers assigned to this system. The <System name> Details tab for this system shows the assigned media servers.

  • Remote EP: This type indicates that this is an active Experience Portal system, but it is not the system you are currently logged into.

    To affect the EPM or media servers assigned to a remote system, you must first log into that system by clicking the remote system name in the System Name column.

State

Displays the operational state of the Experience Portal system.

The options are:

  • Active: This Experience Portal system is updating its information in the database on a regular basis.

  • Inactive: A remote Experience Portal system of Type is Remote EP is no longer updating information in the shared database. Click the system name to log into the EPM on that system and troubleshoot the problem locally.

  • Stale: It has been over an hour since this Experience Portal system has updated its summary information in the database. Create an Alarm report to view the error messages generated by the system.

    Note:

    If you are using an external database, the time difference between your Experience Portal systems is too great.

Tip:

To view the date and time that this state was first reached and on which it was last changed, hover the mouse over this column.

Call Capacity

This field displays:

  • Current: The number of calls that can be currently handled by the system.

  • Licensed: The number of licenses allocated to this system.

  • Maximum: The maximum number of simultaneous calls that the media servers in this system can handle. This value is obtained by adding together the maximum number of calls set for each of the media servers in the system.

    This value can be larger than the number of licenses allocated to the system, but it should never be smaller. If it is smaller, then some of your licenses will never be used.

Active Calls

When the number of active calls (In or Out) is greater than zero, the number displayed on the System Monitor is displayed as a link. Clicking on this link takes the user to the Active Calls web page.

Alarms

This field displays one of the following alarm status indicators:

  • Green: There are no active major or critical alarms

  • Yellow: There are one or more active minor alarms

  • Red: There are one or more active major or critical alarms

For a system whose Type is EP, you can click any red or yellow alarm indicator to view an associated Alarm report.

To view the alarms for a system whose Type is Remote EP, you must first log into the remote system by clicking the name in the System Name column.