Use this page to upgrade the software version of the MPPs running on your Experience Portal system.

This page contains the:

Software Upgrade server table

Field

Version

Description

Selection check box

Indicates the MPPs you want to upgrade. To select all MPPs, click the check box in the header row.

Note:

If there is no Selection check box next to an MPP, it can be because:

  • The user does not have the permission to upgrade an MPP.

  • There is no .iso image or tar.gz patch file available in the $AVAYA_IA_HOME/download directory.

  • An MPP is already being upgraded.

  • The MPP version is not Experience Portal 6.0 or higher.

  • The MPP is on the same server as the primary EPM.

If you select all MPPs, the upgrade process skips MPPs which meet any of the conditions mentioned above.

Zone

The zone where the MPPs are configured.

Zones filter icon

Zones filter icon

To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.

Note:

The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon

Server Name

The name of the MPP.

Mode

The MPP operational mode.

The options are:

  • Online: The Media Server is available.

  • Offline: The Media Server is unavailable and is not being polled by the EPM server.

  • Test: (MPP only) The Media Server is available to handle calls made to one of the defined H.323 maintenance stations.

Tip:

To view the date and time that this mode was first reached, hover the mouse over this column.

State

The operational state of the MPP.

Tip:

To view the date and time that this state was first reached, hover the mouse over this column.

Config

The MPP configuration state.

The options are:

  • Need ports: The MPP has been configured and is waiting for ports to be assigned

  • None: The MPP has never been configured

  • OK: The MPP is currently operating using the last downloaded configuration

  • Restart needed: The MPP must be restarted to enable the downloaded configuration

  • Reboot needed: The MPP must be rebooted to enable the downloaded configuration

Active Calls

This field displays:

  • In: The number of active incoming calls in the system

  • Out: The number of active outgoing calls in the system

Current Version

The MPP version.

Upgrade Status

The MPP upgrade status.

The options are:

  • Upgrade Pending: The MPP is selected for an upgrade and is waiting for the upgrade process to start.

  • Upgrade Not Needed: The current version of the MPP is higher than the requested upgrade version.

  • Upgrade Not Requested: The MPP is not selected for upgrade.

  • Upgrade Not Possible: Requested version of upgrade is not supported.

  • Downloading: The requested upgrade version is in the process of downloading. During this process, the MPP continues to be in the Running state.

  • Downloaded: Download process is complete and the MPP is waiting for upgrade.

  • Recovery Needed: The upgrade process is interrupted before completion.

    Note:

    This upgrade status is displayed when the EPM server reboots while the MPP is being upgraded. The upgrade of this MPP continues while the EPM is out of service. However, you must restart the upgrade process for any other MPPs that still needs to be upgraded.

  • Upgrade In Progress: The MPP upgrade is in progress. Once this process starts:

    • The MPP State changes to Stopped

    • The MPP is out of service and the MPP mode changes to Upgrading

  • Completed Successfully: The MPP upgrade is completed successfully.

  • Failed: The MPP upgrade process is unsuccessful.

    Note:

    If there is a problem in upgrading an MPP, the upgrade for all MPPs is stopped. The other MPPs continue to run the software version they had prior to the start of the upgrade. For more information on the upgrade error, you can use the Log Viewer page.

  • Cancelled: The MPP upgrade process is cancelled.

Certificate Algorithm

The Certificate Signing Algorithm of the MPP server certificate.

Upgrade Commands group

Note:

These buttons are greyed out until you select one or more MPPs using the Selection check box in the MPP server table.

Button

Description

New Version

The new versions available for upgrade.

Note:

  • Only those versions which have the .iso image or a tar.gz patch file available in the $AVAYA_IA_HOME/download directory are available for selection.

  • Ensure that each .iso has a corresponding .sig in the $AVAYA_IA_HOME/download directory.

  • Manually delete files from the $AVAYA_IA_HOME/download directory when they are no longer needed.

Upgrade

Starts the upgrade for the selected MPPs.

Note:

When selected, the button is greyed out until the upgrade is complete.

Cancel

Stops the upgrade for the selected MPPs. It allows an ongoing download or upgrade process to complete before cancelling the upgrade command.