About this task

After multiple unsuccessful login attempts, a user might be locked for some time. The locking period depends on the settings that are configured in the following global login parameters:

  • Failed Login Lockout Threshold

  • Failed Login Lockout Duration

User Managers can unlock an account manually before the Failed Login Lockout Duration expires.

Procedure

  1. Log on to the EPM web interface by using an account with the User Manager user role.
  2. On the EPM main menu, click User Management > Users.
  3. On the Users page, in the Locked column, click the Unlock link for each user account that you want to unlock.