Call Leg Details window field descriptions

Field

Description

Call Leg

The number of the call leg.

Contact ID

The unique identifier for the call assigned by the Media Server.

If the call uses an H.323 connection, this field is in the format MPPName-Port-SessionID, where:

MPPName is the name of the MPP server.
Port is the Avaya Experience Portal port number.
SessionID is the session ID assigned to the call.

If the call uses a SIP connection, this field is in the format MPPName-SIPPortGroup-SIPChannel-SessionID, where:

MPPName is the name of the MPP server.
SIPPortGroup is the SIP port group number.
SIPChannel is the SIP channel number.
SessionID is the session ID assigned to the call.

Session ID

The unique identifier for the session assigned by the Media Server.

Port

The number of the port used for the call.

Start Date/Time

The day and time that the call leg started.

Contact Type

The options are:

Inbound
Outbound

Duration

The length of the call in seconds.

Application Name

The name of the application that handled the call.

Originating Number

The calling party number or Automatic Number Identification (ANI).

Destination Numbers

The destination number or numbers to which this call was routed.

Reason Code

The options are:

No Resource
Busy
No Answer
Network Busy
No Route
Network Disconnect
Unknown
Near End Disconnect
Far End Disconnect
Transferred
Internal Error

End Type

The options are:

Near End Disconnect: The application completed and terminated the contact.
Transfer: The application transferred the contact.
Far End Disconnect: The calling party terminated the contact by hanging up.
Interrupted: The contact was terminated because the grace period expired for an Media Server shutdown request from the EPM.
Not Routed: The contact was not routed because no applications exist for this DNIS.
No Resource: The contact was not handled because no speech resources could be allocated.
Session Manager Error: The session encountered a problem and could not continue.
Redirected: The contact was redirected. For example, SIP Refer.
Rejected: The contact was rejected. For example, set when a contact is rejected through a CCXML app, or if the contact is rejected when attempting to connect the contact because the contact is disconnected before it is answered.
Merged: The contact was merged with another contact. For example, SIP Refer w/replace.

End Details

Additional information about why the call leg ended, including the event that triggered the end of the call leg.

Media Server

The name of the Media server that handled the call.

Switch Protocol

The options are:

H.323
SIP
SIPS

Time Until Call Connected

The number of milliseconds until the call was connected.

First Prompt Latency

The number of milliseconds after Avaya Experience Portal received the call before the initial prompt began playing.

	Note:
	The First Prompt Latency value includes both the time it took Avaya Experience Portal to answer the phone as well as the time it took the first application page to load and request that a prompt be played.

Round Trip Between Server and Far End

The delay, expressed in milliseconds, between receiving the last SR packet from source SSRC_n and sending a reception report block.

	Note:
	If no SR packet has been received yet from SSRC_`n`, this field is set to zero.

Far End Reported Jitter

The Jitter reported from the far end of the RTP stream.

Number of Packets Media Server Sent

The total number of RTP data packets transmitted by the sender.

Number of Packets Far End Lost

The total RTP data packets lost as reported by the far end of the RTP stream.

Media Server

An estimate of the statistical variance of the RTP data packet inter-arrival time, measured by comparing timestamp units and expressed as an unsigned integer. Jitter provides a measure of transient network congestion, where lower numbers represent better audio quality.

Number of Packets Server Received

The total number of RTP data packets received from the source.

Number of Packets Server Lost

The total number of RTP data packets from source that have been lost since the beginning of reception.

This is the number of packets expected minus the number of packets actually received, where the number of packets received includes any which are late, or duplicates.