| |
Ensure that you partition the hard drive in order to create the
required space for the Experience Portal software installation.
|
All the Experience Portal components
|
See the partition requirements for the hard drive in Administering
Avaya Experience Portal.
|
|
| |
Ensure that you can access the Experience Portal site-specific licensing information from Avaya.
|
Primary EPM
|
See License Requirements.
|
|
| |
Check to see if there are Experience Portal patches available on the Avaya support website. If patches
are available, download the patches before you begin the
software upgrade.
|
All the Experience Portal components.
 | Note: | |
Apply the patches after each EP component is upgraded.
|
|
|
|
| |
Verify that you can access all the target systems using at least
one of the following methods:
-
________ A computer on the customer’s network that has an
SSH client to reach the target system.
-
________ A keyboard, monitor, and mouse attached directly
to the target system.
-
________ A cable that connects a second computer that has
a keyboard, monitor, mouse, and an SSH client.
|
All the Experience Portal components
|
|
|
| |
Take a backup of the Experience Portal data.
|
Primary EPM
|
See Backing up data.
|
|
| |
Verify that the Linux operating system is upgraded.
|
All the Experience Portal components
| Note: | |
Perform this task after the OS install/update
|
|
See Verifying the Linux version number
|
|
| |
To connect your Experience Portal system to an external Oracle database, you must install the
Oracle JDBC driver.
|
Primary EPM
Auxiliary EPM
|
See Installing Oracle JDBC driver.
|
|
| |
Disable the firewall or anti-virus software on the target
systems.
|
All the Experience Portal components
| Note: | |
Perform this task after the OS Install/Update
|
|
|
|
| |
Set the default umask to 027.
|
Primary EPM
Auxiliary EPM
|
|
|
| |
If you install the EPM software on a dedicated server, verify that the EPM server can communicate with all the MPP servers.
|
Primary EPM
|
See Verifying communication between the upgraded Experience Portal servers.
|
|
| |
To ensure that the SMS and email messages are processed
throughout the upgrade process, configure the SMS and email
processors in your Experience Portal system.
|
Primary EPM
Auxiliary EPM
|
See Ensuring new SMS and Email records are created after upgrades.
|
|
| |
Ensure that you copy and restore the backup data to the Primary
EPM.
|
Primary EPM
| Note: | |
Perform this task after the OS Install/Update
|
|
See Copying and restoring the backup files.
|
|
| |
Ensure that none of the mount points are stale or hung.
|
All the Experience Portal components
| Note: | |
Perform this task after the OS Install/Update
|
|
See Checking for stale or hung mount points.
|
|
| |
Verify that the time is synchronized between all the Experience Portal servers.
 | Important: | |
If the time is not synchronized between the EPM and MPP servers, the upgrade process might hang.
|
|
All the Experience Portal components
| Note: | |
Perform this task after the OS Install/Update
|
|
See Verifying server time synchronization.
|
|
| |
Ensure that you configure a yum respository containing all the
required Experience Portal packages. Otherwise the prerequisite installation for the
Experience Portal server may fail.
This is required for Red Hat Enterprise Linux installations.
|
All the Experience Portal components
|
|
|
