Avaya Experience Portal Documentation Library

• Avaya Experience Portal 8.1.2 SP3 Documentation Library
  • Avaya Experience Portal documentation
  • New in this release
  • Changes in earlier releases
  • Administering Avaya Experience Portal
    • User management
      • Users in Avaya Experience Portal
      • Roles-based access in Avaya Experience Portal
      • User roles
      • Password administration
      • Logging in to the Experience Portal web interface
      • Changing your account password
      • Setting global login parameters
      • Unlocking a user account
      • Viewing a user account
      • Adding a user account
      • Changing a user account
      • Deleting an EPM user account
      • Using a corporate directory to specify Experience Portal users
      • Users page field descriptions
      • Add User page field descriptions
      • Change User page field descriptions
      • Login Options page field descriptions
      • OS User Settings page field descriptions
      • View OS User Settings page field descriptions
      • Keycloak settings page field descriptions
      • Roles page field descriptions
      • Add New Role page field descriptions
      • Adding a new user role
      • Changing a user role
      • Deleting a custom user role
      • Certificate-based user authentication
        • Configuring certificate-based user authentication
          • End user experience in client certificate authentication
    • System configuration
      • Licenses and ports
        • Avaya Experience Portal licenses
        • Viewing your licenses
        • Configuring the connection to the Avaya license server
        • Updating license information manually
        • Licensing page field descriptions
        • Allocations page field descriptions
        • License Server URL page field descriptions
        • Avaya Experience Portal License Settings page field descriptions
        • Viewing telephony port distribution
        • Telephony port states
        • Port Distribution page field descriptions
        • Port Distribution Report page field descriptions
        • Port Information window field descriptions
      • VoIP connections
        • H.323 connections in Experience Portal
          • Viewing existing H.323 connections
          • Adding an H.323 connection
          • Changing an H.323 connection
          • Defining maintenance stations for an H.323 connection
          • Deleting H.323 connections
          • Add H.323 Connection page field descriptions
          • Change H.323 Connection page field descriptions
          • H.323 tab on the VoIP Connections page field descriptions
        • SIP connections in Experience Portal
          • Viewing existing SIP connections
          • Adding a SIP connection
          • Changing SIP connections
          • Deleting SIP connections
          • Add SIP Connection page field descriptions
          • Change SIP Connection page field descriptions
          • SIP tab on the VoIP Connections page field descriptions
        • Comparison of features supported on H.323 and SIP
        • VoIP in Experience Portal
          • Viewing the Avaya Experience Portal VoIP settings
          • Configuring the Avaya Experience Portal VoIP settings
          • VoIP Settings page field descriptions for MPP
      • Directory details of the EPM system components
      • Determining the installation history on an Experience Portal server
      • Configuring the PostgreSQL database user accounts
      • Secure password hashing algorithm SCRAM-SHA-256 for database users
        • Changing Postgres user password hashing algorithm from MD5 to SCRAM-SHA-256
        • Manual steps to change to SCRAM-SHA-256 password hashing algorithm
        • Changing existing account passwords manually
    • Organization level access
      • Organization level access in Avaya Experience Portal
      • Organization level roles
      • Configuring organization level access in Experience Portal
        • Enabling organization level access in Experience Portal
        • Disabling organization level access in Experience Portal
      • Organizations page field descriptions
    • Zoning Topology
      • Overview
      • Failover within a zone
      • Real-time management
      • Licenses
      • Zone filters
      • Restrictions on moving resources between zones
      • Adding a zone
      • Changing the configuration of a zone
      • Deleting a zone
      • Filtering a zone
      • Viewing the details of a zone
    • Email management
      • Email overview
      • Email typical flow
      • Email processors
        • Email processor states
        • Adding an email processor
        • Changing the configuration of an email processor
        • Deleting an email processor
      • Email connections
        • Adding an email connection
        • Changing the configuration of an email connection
        • Deleting an email connection
      • Adding an email application to Experience Portal
      • Changing the settings of an email application
      • Deleting an email application
      • Configuring system parameters for email browser settings
      • Configuring system parameters for email settings
      • Multimedia Tomcat server
      • Email reporting filters
    • SMS management
      • SMS overview
      • SMS typical flow
      • SMS Processors
        • SMS processor states
        • Adding an SMS processor
        • Changing the configuration of an SMS processor
        • Deleting an SMS processor
      • Adding an SMS application to Experience Portal
      • Changing the settings of an SMS application
      • Deleting an SMS application
      • SMS Browser
        • Configuring system parameters for SMS browser settings
        • Configuring system parameters for SMS settings
      • SMS web services
      • Reporting filters for SMS
      • SMS delivery receipt flow sequence
      • SMSC success and failure responses
    • HTML management
      • HTML overview
      • HTML typical flow
      • Data collection
      • Adding an HTML application to Experience Portal
      • Changing the settings of an HTML application
      • Deleting an HTML application
      • Configuring HTML Redirector
    • Configuring System Manager Single Sign-On
      • Prerequisites for Single Sign-On
      • Configuring the EPM System Manager Settings page
        • System Manager Settings page field descriptions
      • Creating a System Manager user
      • Items created on System Manager after enabling Single Sign-on
      • Experience Portal roles and permissions assignment
      • Single Sign-on
      • Reconfiguring the single sign-on after a System Manager upgrade
      • System Manager Single Sign-On limitations
    • Server and database administration
      • EPM server administration
        • Changing EPM server settings
        • Configuring an auxiliary EPM server
        • Changing the configuration information for a EPM server
        • Reconnecting the primary and auxiliary EPM servers
        • Deleting the auxiliary EPM server
        • Stopping the vpms service
        • Associating Avaya Breeze platform with an Experience Portal system
        • Data Storage Settings page field descriptions
        • Configuring conversation repository
      • Moving the Avaya Experience Portal software
        • Move the Experience Portal software to a different server machine
        • Move the EPM software to a different server machine
        • Moving an MPP to a different dedicated server
          • Reestablishing the link between the EPM and an MPP
        • Move a single-server Experience Portal system to a different server
        • Packing MPP logs and transcriptions in a TAR file
        • Packing MPP logs and transcriptions using getmpplogs.sh
        • Restoring packed MPP log files
        • Packing EPM logs and transcriptions using getepmlogs.sh
        • Diagnostics page field descriptions
        • Port Distribution Report page field descriptions
      • Changing a server hostname or IP address
        • Hostname or IP address changes for Experience Portal servers
        • Changing the hostname or IP address on a dedicated primary EPM server
          • Reconnecting an existing MPP server with the EPM server
        • Changing the hostname or IP address on the auxiliary EPM server
        • Changing the hostname or IP address for a dedicated MPP server
        • Changing the hostname or IP address for the Experience Portal single server system
        • Installing new Identity Certificates after changing hostname and IP address
      • Local database maintenance
        • System Backup
          • System Backup Overview
          • Local database configuration
            • Database backup prerequisites
            • Setting up a Linux backup server
            • Setting up a Windows backup server
          • Backing up an Avaya Experience Portal system from System Backup menu in EPM
          • System Backup page field descriptions
          • View System Backup page field descriptions
          • Backup Server page field descriptions
          • Verify Backup Server page field descriptions
          • Backup Scheduler page field descriptions
          • User Components page field descriptions
        • Database Restore utility
          • Database Restore utility and system backup
          • Verifying the backup server mount point
          • Restoring data backed up from System Backup
        • Resetting report data positions using the local database
        • Purging report data from a local Experience Portal database
        • Masking a contact number in the local Experience Portal database
      • External database configuration
        • Shared external database configuration for multiple Experience Portal systems
        • External database requirements
        • Creating the required tables in the external database
        • Connecting the Experience Portal system to a shared external database
        • Disconnecting the Experience Portal system from a shared external database
        • Purging Experience Portal report data from an external database
        • Masking a contact number in the external Experience Portal database
        • Resetting report data positions using external databases
        • EPM Servers page field descriptions
        • EPM Settings page field descriptions
      • Adding additional disk space to the Experience Portal system
      • Syslog communication to external syslog servers
        • Configuring Primary EPM server to write to the local syslog server
        • Configuring secure syslog communication on Primary EPM server
          • Listening on UDP Port
          • Forwarding rule
          • Accessing trusted certificates
    • SNMP agents and traps
      • SNMP Agents and Traps
      • Configuring Avaya Experience Portal as an SNMP agent
      • Viewing existing SNMP traps
      • Adding an SNMP trap
      • Changing an SNMP trap
      • Disabling SNMP traps
      • Testing SNMP traps
      • Deleting SNMP traps
      • Configuring IBM Tivoli or HP OpenView with Experience Portal
      • SNMP page field descriptions
      • SNMP Agent Settings page field descriptions
      • Add SNMP Trap Configuration page field descriptions
      • Change SNMP Trap Configuration page field descriptions
      • View SNMP Device Notification Settings page field descriptions
    • Media Processing Platforms
      • Media Processing Platform server overview
        • System Manager component
        • The Web services component
        • The Session Manager component
        • The Avaya Voice Browser component
        • The CCXML Browser component
        • Speech proxy component
        • The Telephony component
      • Setting the global grace period and trace level parameters
      • Viewing all MPP servers
      • Viewing details for a specific MPP
      • Adding an MPP
      • Changing an MPP
      • MPP server capacity
      • MPP operational modes
        • Changing the operational mode of an MPP
      • MPP operational states
        • Checking the operational state for one or more MPPs
        • Changing the operational state for one or more MPPs
        • Setting the license reallocation time
      • MPP processes
      • Software Upgrade
        • Software Upgrade overview
        • Software Upgrade page field descriptions
        • Upgrading all MPP servers
        • Upgrading an MPP server
      • Starting all MPP servers
      • Starting an MPP server
      • Restarting one or more MPP servers
      • Setting the restart options for an MPP
      • Viewing MPP configuration history
      • Resetting the application cache through Experience Portal user interface
      • Resetting the application cache through web service
      • Configuring Experience Portal to use the Test operational mode
        • Using the Test operational mode
      • Reestablishing the link between the EPM and an MPP
      • Deleting MPP servers
      • MPPServiceMenu
        • Logging in to the Media Server Service Menu
        • Using the Media Server Service Menu with a proxy server
      • Moving the MPP logs to a different location
      • Add MPP Server page field descriptions
      • Restart Automatically <MPP Name> page field descriptions
      • Change MPP Server page field descriptions
      • <MPP name> Details page field descriptions
      • MPP Manager page field descriptions
      • MPP Servers page field descriptions
      • MPP Settings page field descriptions
      • Restart <MPP Name> Today page field descriptions
      • Restart Schedule for <MPP Name> page field descriptions
    • Speech applications in Avaya Experience Portal
      • Speech applications in Avaya Experience Portal
      • Multiple speech recognition vendor
      • Call flow example
      • Deploying a speech application
        • Tomcat and WebSphere speech application deployment guidelines
      • Adding a speech application to Experience Portal
      • Changing speech application settings through Avaya Experience Portal
      • Viewing speech applications added to the Experience Portal system
      • Deleting speech applications from Avaya Experience Portal
      • Speech application priority
        • Changing speech application priority
      • Specifying the default application for inbound calls
      • Accessing VoiceXML and CCXML Log tag data through Experience Portal
      • Viewing application transcription data
      • Vendor specific parameters
        • Configuring vendor specific parameters
      • Nuance call logs and ASR applications
        • Identifying Nuance call log with ASR application
      • Avaya Experience Portal with multiple Nuance Speech Server (NSS)
      • Google Speech recognition
        • Integration with Google Speech for voice applications
        • Google Speech with multiple speech recognition vendors
        • Google Speech licensing requirements
        • Configuration for Google Speech
        • Google Speech with the Acquire and Release resource
        • Limitations of Google Speech
        • Troubleshooting and recommendations for Google Speech
      • Google Dialogflow
        • Integration with Dialogflow for voice applications
        • Experience Portal interaction with Dialogflow
          • Custom payload examples
          • Dialogflow intent indicating end of conversation
          • Out of the box integration with Dialogflow for voice applications
        • Google Dialogflow with multiple speech recognition vendors
        • Google Dialogflow licensing requirements
        • Configuration for Google Dialogflow
        • Google Dialogflow credentials
        • Dialogflow with the Acquire and Release resource
        • Reporting in Google Dialogflow
        • Limitations of Google Dialogflow
        • Troubleshooting and recommendations for Google Dialogflow
      • Nuance Mix DLGaaS
        • Integration with Nuance Mix DLGaaS for voice applications
        • Experience Portal interaction with Nuance Mix DLGaaS
          • Configure Nuance Mix DLGaaS to connect different Nuance geography servers
          • Out-of-the-box integration with Nuance Mix DLGaaS for voice applications
          • Default Avaya Experience Portal Nuance Mix VXML application interaction with Nuance Mix DLGaaS
          • Invoking the default VXML application as a sub-dialog
          • Termination of interactions with Nuance Mix DLGaaS
        • Nuance Mix DLGaaS with multiple speech recognition
        • Nuance Mix DLGaaS licensing requirements
        • Configuration for Nuance DLGaaS
        • Nuance Mix DLGaaS credentials
        • Nuance Mix DLGaaS with the Acquire and Release resource
        • Reporting in Nuance Mix DLGaaS
        • Limitations of Nuance Mix DLGaaS
        • Troubleshooting and recommendations for Nuance Mix DLGaaS
      • Voice Activity Detector (VAD)
      • REST API for key rotation
      • Speech application design guidelines
        • Best practices for speech application design
        • Design for user experience
        • Design for potential problems
          • Experience Portal event handlers
        • Design for application flow
        • Design for modularity
        • Design for application resources
        • CCXML and VoiceXML considerations
          • Keeping CCXML application sessions active until the MPP grace period expires
          • Restrictions for dialogs attached to CCXML conference calls
          • Speech recognition results and VoiceXML applications
          • Privacy feature support for VoiceXML applications
          • Server Name Indication
        • DTMF digits sending by a VoiceXML application
        • CCXML elements and attributes
          • CCXML hints
            • ConnectWhen
            • Sample method for sending a SIP INFO message
            • Sample method for passing AAI as UUI
        • VoiceXML elements and attributes
      • Call classification in speech applications
        • Call classification overview
        • Call classification analysis results
        • Call classification for inbound calls
        • Call classification for outbound calls
        • Call classification with the LaunchVXML method
      • Experience Portal event handlers
        • Adding application event handlers and prompts
        • Setting the default application event handlers
      • Avaya Voice Browser overview
        • Setting Avaya Voice Browser options
        • AVB-specific VoiceXML events
        • INET and cache Interface
        • Cache control mechanisms
        • ETag Directives
        • Component details of a request
        • Cache performance factors
      • Using a secure connection between the MPP and the application server
    • Speech servers in Avaya Experience Portal
      • Speech servers in Avaya Experience Portal
      • Mixed Protocols for configuring speech servers
      • ASR servers in Avaya Experience Portal
        • ASR servers in Avaya Experience Portal
        • ASR acquire and release resource control
          • ASR resource usage
          • ASR resource release examples
          • VXML limitations
          • Latencies with Speech Recognition
          • Speech vendor license considerations
        • Changing ASR servers
      • TTS servers in Avaya Experience Portal
        • TTS servers in Experience Portal
        • Viewing existing TTS servers
        • Adding TTS servers
        • Changing TTS servers
        • Deleting TTS servers
        • Adding a third-party TTS Server type
        • Custom RealSpeak TTS dictionaries
          • Adding custom dictionaries for Nuance Vocalizer
            • Associating a custom dictionary with an application through Experience Portal
            • Associating a custom dictionary with an application using the lexicon tag
          • Sample custom dictionary for Vocalizer
          • Phonetic expressions allowed in a custom dictionary
        • TTS tab on the Speech Servers page field descriptions
        • Add TTS Server page field descriptions
        • Change TTS Server page field descriptions
    • Application Server Manager
      • Application Server Manager in Avaya Experience Portal
      • Application Server page field descriptions
      • Starting Application server
      • Logging in to the Tomcat Manager web interface from Avaya Experience Portal
    • Managed Applications in Avaya Experience Portal
      • Overview
      • Acquire and maintain licenses
      • Add managed application to EPM
      • Role-based access
      • Multi-tenancy
      • Logging and Alarming
      • Reports related to managed applications
    • Integrated Voice and Video Response
    • Intelligent Customer Routing (ICR) functionality in Avaya Experience Portal
      • Intelligent Customer Routing overview
      • Acquire and maintain licenses
      • Configure ICR in EPM
      • Role-based access
      • Multi-tenancy
      • Database Backup and Restore
      • Logging and Alarming
      • Reports related to ICR
    • Avaya Experience Portal system events
      • Viewing Avaya Experience Portal system status
        • Summary tab on the System Monitor page field descriptions
        • <System name> Details tab on the System Monitor page field descriptions
      • Events and alarms
        • Events and alarms
        • Event and alarm categories
        • Event severities
        • Alarm severities
        • Alarm statuses
        • Resource thresholds for events and alarms
          • Setting the resource thresholds for events and alarms
        • Setting log data retention periods
        • Creating an event report
        • Creating an alarm report
        • Viewing alarms by alarm category
        • Changing the status of an alarm
        • Viewing the status changes made to an alarm
        • Alarm Manager page field descriptions
        • Alarm Report page field descriptions
        • Trace Viewer
        • MPP Traces tab on Trace Viewer page field descriptions
        • MPP Trace Report page field descriptions
        • EPM Traces tab on Trace Viewer page field descriptions
        • EPM Trace Report page field descriptions
        • Log Viewer page field descriptions
        • Log Report page field descriptions
        • <System name> Details tab on the System Monitor page field descriptions
        • Alarm/Log Options page field descriptions
        • Alarm History window field descriptions
      • Creating an Audit Log report
        • Audit Log Viewer page field descriptions
        • Audit Log Report page field descriptions
    • Reports
      • Configuring report data settings
      • Printing reports
      • Exporting reports
      • Report generation flow diagram
      • Application activity reports
        • Creating an Application Summary report
        • Creating an Application Detail report
      • Contact activity reports
        • Generating a Contact Detail report
        • Generating a Contact Summary report
        • Generating a Session Detail report
        • Generating a Session Summary report
        • Viewing application transcription data
        • Show/Hide the Extended Exit Info #3 to Info #10 filters/columns in reports
          • Showing the Extended Exit Info #3 to Info #10 filters/columns in the Session Summary and Session Details reports
          • Hiding the Extended Exit Info #3 to Info #10 filters/columns in the Session Summary and Session Details reports
      • Creating a Performance report
      • Advanced reporting in Experience Portal
      • Data Export report
        • Data Export reports
        • Creating a Data Export report
      • Generating Custom reports using third-party software
        • Generating Custom reports using third-party software
        • Custom application activity reports
        • Custom Contact Detail report
        • Mapping of call completion code with SIP error code
        • Custom Session Detail report
        • VPApplication table
        • Custom VPPerformance Reports
        • VPMpps table
        • VPSystems table
        • VPUCIDMap table
      • Generating Custom reports using Experience Portal Manager
        • Custom Reports using EPM
        • Generating a Custom report using EPM
        • Trending By report
      • Scheduled reports
        • Scheduled Reports
        • Scheduling a Report
      • SQL queries for the EPM reports
    • Overview
    • Certificate authorities
    • Viewing certificates
    • Certificates page field descriptions
    • EP Signing Certificate
      • Certificate tab on the EP Signing Certificate tab of the Certificates page field descriptions
        • Generating a new EP Signing Certificate
        • Uploading the EP Signing Certificate
      • Certificate Signing Request tab on the EP Signing Certificate tab of the Certificates page field descriptions
        • View Certificate Signing Request tab on the Certificates page field descriptions
        • Uploading a Signed Certificate
        • Upload Signed Certificate page field descriptions
        • (Save) Upload Signed Certificate page field descriptions
        • Generating a Certificate Signing Request
        • Generate Certificate Signing Request page field descriptions
    • Identity Certificates
      • EPM Identity Certificates tab on the Certificates page field descriptions
      • MPP Identity Certificates tab on the Certificates page field descriptions
      • Externally signed identity certificates
        • Pre-requisites for importing custom identity certificates
          • Removing the EP Signing Certificate
          • Uploading external CA certificates as a Platform type trusted certificate
      • Uploading Identity Certificates
        • Uploading a Primary EPM server identity certificate
        • Uploading an Auxiliary EPM server identity certificate
        • Uploading an MPP server identity certificate
        • Uploading a Single server identity certificate
        • Upload Identity Certificate page field descriptions
        • Save Identity Certificate page field descriptions
      • Custom Identity Certificate Expiration
        • Generating a self-signed identity certificate
        • Trusting the self-signed identity certificate for the Primary EPM server on the Auxiliary EPM and MPP servers
        • Trusting the self-signed identity certificate for the Auxiliary EPM server
        • Trusting the self-signed identity certificate for the MPP server
    • Trusted Certificates
      • Trusted Certificates tab on the Certificates page field descriptions
        • Upload Trusted Certificate page field descriptions
      • Installing trusted certificate for TLS authentication with Avaya Aura Session Manager
      • Installing trusted certificate for secure communications with Standalone Avaya WebLM
    • Security
      • Enabling password protection for Single User Mode on Avaya Enterprise Linux
      • Disabling MPP core files
      • Enabling legacy TLS protocols
      • Server Identity Validation
        • Best practices for Server Identity Validation
        • Basic troubleshooting for Server Identity Validation
        • Enabling Server Identity Validation
        • Disabling Server Identity Validation
        • Security Settings page field descriptions
          • View Security Settings page field descriptions
      • Server Name Indication
        • Best practices for Server Name Indication
        • Basic troubleshooting for Server Name Indication
      • Configuring AIDE
        • Advanced Intrusion Detection Environment
          • Using AIDE
          • Checklist for running AIDE
          • Avaya Experience Portal files or directories recommended to monitor
          • Avaya Experience Portal files or directories recommended to be excluded from monitoring
          • AIDE manual pages
          • Sample AIDE run
      • FIPS 140–2 mode
        • Enabling FIPS
        • Disabling FIPS
    • Enhanced Access Security Gateway
      • Enhanced Access Security Gateway (EASG)
        • Avaya Service Logins supported by EASG
        • Avaya Experience Portal product certificate
        • EASG Acceptance of Terms
        • EASG states
        • Enabling EASG
        • Disabling EASG
        • Displaying EASG status
        • EASG built-in utilities
        • EASG Challenge-Response Authentication
        • EASG site certificate management
          • Generating a site certificate
          • Installing the site certificate
          • Displaying the site certificate content
          • Deleting a site certificate
          • Generating a site certificate response
            • EASG Authentication field descriptions
    • Experience Portal Manager main menu customizations
      • EPM main menu customizations
      • EPM main menu configuration files
      • Checklist for adding a new menu group and menu items
        • Defining a new menu group and its items
        • Defining labels for the new menu group and its items
        • Setting user access permissions for the new menu group and its items
        • Defining labels for the features in the new menu group and its items
        • Defining a unique extensions directory
    • The Application Logging web service
      • The Application Logging web service for third-party speech applications
      • Best practices
      • Application Logging web service flow diagram
      • Configuring the Application Logging web service
      • Application Logging web service methods
      • logFailed method
      • reportBatch method for application logging
      • reportBatch method for call flow data
      • logApplicationEventAlarm method for application Logging / Alarming
      • Sample Application Logging web service WSDL file
    • The Application Interface web service
      • The Application Interface web service
      • Best practices
      • Application Interface web service flow diagram
      • Configuring the Application Interface web service
      • Application Interface web service methods
      • GetStatus method
      • GetStatusEx method
      • LaunchCCXML method
        • Returning the status of a LaunchCCXML request
        • CCXML session properties
      • LaunchEmail method
      • LaunchSMS method
      • LaunchHTML method
      • LaunchVXML method
        • Call classification with the LaunchVXML method
        • VoiceXML session properties
      • QueryResources method
      • SendCCXMLEvent method
      • SendEmail method
      • SendSMS method
      • Additional parameters in the LaunchEmail and SendEmail methods
      • Additional parameters in the LaunchSMS and SendSMS methods
      • Return Values
      • Sample Application Interface web service WSDL file
    • Managing external messages
      • External messages overview
      • Receiving an external message asynchronously
      • Receiving external message synchronously
      • Sending messages from a voice application
    • The Management Interface web service
      • Overview
        • Authentication and Authorization
        • Management web services WSDL
      • Best Practices
      • Management Interface web service flow diagram
      • Configuring Management Interface web service
      • Management Interface web service method objects
        • Field
        • Field array
        • Status
      • Management Interface web service methods
        • getZoneNames method
        • getZoneInfo method
        • getApplicationNames method
        • getApplicationInfo method
        • setApplicationInfo method
        • addApplicationInfo method
        • deleteApplicationInfo method
        • getAppConfigurableVars method
        • setAppConfigurableVars method
      • Exception codes
      • FileUpload Serverlet Interface
        • FileUpload method
      • Management Interface web service client
        • Management Interface web service client examples
  • Avaya Experience Portal web interface page reference
    • EPM web page reference
      • About Avaya Experience Portal page field descriptions
      • Active Calls page field descriptions
        • Active incoming calls page field descriptions
        • Active Outgoing Calls page field descriptions
      • Add Application page field descriptions
      • Add ASR Server page field descriptions
      • Add CCXML Event Handler page field descriptions
      • Add Event Handler Prompt page field descriptions
      • Add Email Server page field descriptions
      • Add H.323 Connection page field descriptions
      • Add MPP Server page field descriptions
      • Add New Role page field descriptions
      • Add Organization page field descriptions
      • Add Scheduled Report page field descriptions
      • Schedules tab on the Scheduled Reports page field descriptions
      • Outputs tab on the Scheduled Reports page field descriptions
      • Add SIP Connection page field descriptions
      • Add SNMP Trap Configuration page field descriptions
      • Add TTS Server page field descriptions
      • Add User page field descriptions
      • Add VoiceXML Event Handler page field descriptions
      • Add EPM Server page field descriptions
      • Add Global Configurable Application Variable page field descriptions
      • Alarm Manager page field descriptions
      • Alarm Monitor page field descriptions
      • Alarm/Log Options page field descriptions
      • Alarm Report page field descriptions
      • Alarm Codes page field descriptions
      • Application Detail (Filters) page field descriptions
      • Application Detail Report page field descriptions
      • Applications page field descriptions
      • Applications page field descriptions (view only)
      • Application Server page field descriptions
      • Application Server page field descriptions (view only)
      • Application Summary Report page field descriptions
      • Application Summary (Filters) page field descriptions
      • Audit Log Report page field descriptions
      • Audit Log Viewer page field descriptions
      • Global Configurable Application Variable page field descriptions
      • Restart Automatically <MPP Name> page field descriptions
      • Browser Settings page field descriptions
      • Contact Detail (Filters) page field descriptions
      • Contact Detail Report page field descriptions
      • Contact Summary (Filters) page field descriptions
      • Contact Summary Report page field descriptions
      • Custom Reports page field descriptions
      • Import Custom Report page field descriptions
      • Data Export (Filters) page field descriptions
      • Data Export Report page field descriptions
      • Edit Role page field descriptions
        • Edit Role: UserManagement
        • Edit Role: Real-Time Monitoring
        • Edit Role: System Maintenance
        • Edit Role: System Management
        • Edit Role: System Configuration
        • Edit Role: Security
        • Edit Role: Reports
        • Edit Role: Web Services
        • Edit Role: Multi-Media Configuration
      • Change Global Configurable Application Variable page field descriptions
      • Certificate tab on the EP Signing Certificate tab of the Certificates page field descriptions
      • Root Certificate tab on the Certificates page field descriptions (view only)
      • Upload Root Certificate page field descriptions
      • Trusted Certificates tab on the Certificates page field descriptions
      • Trusted Certificates tab on the Certificates page field descriptions (view only)
      • Change Alarm Delivery Settings page field descriptions
      • Change Application page field descriptions
      • Change Alarm Code Settings page field descriptions
      • Change ASR Server page field descriptions
      • Change Email Server page field descriptions
      • Change H.323 Connection page field descriptions
      • Change MPP Server page field descriptions
      • Change Organization page field descriptions
      • Change Password Longevity page field descriptions
      • Change SIP Connection page field descriptions
      • Change SNMP Trap Configuration page field descriptions
      • Change EPM Server page field descriptions
      • Change TTS Server page field descriptions
      • Change Configurable Application Variables
      • Change User page field descriptions
      • Change Global Configurable Application Variable page field descriptions
      • SNMP Device Notification Settings page field descriptions
      • Edit Scheduled Report page field descriptions
      • Email Servers page field descriptions
      • CCXML tab on the Event Handlers page field descriptions
      • CCXML tab on the Event Handlers page field descriptions (view only)
      • Prompts tab on the Event Handlers page field descriptions
      • Prompts tab on the Event Handlers page field descriptions (view only)
      • VoiceXML tab on the Event Handlers page field descriptions
      • VoiceXML tab on the Event Handlers page field descriptions (view only)
      • Import Trusted Certificate page field descriptions
      • LDAP Settings page field descriptions
      • View LDAP Settings page field descriptions
      • Allocations page field descriptions
      • Licensing page field descriptions
      • License Server URL page field descriptions
      • Avaya Experience Portal License Settings page field descriptions
      • Login Options page field descriptions
      • Log Report page field descriptions
      • Log Report for Event page field descriptions
      • Log Viewer page field descriptions
      • Message Details page field descriptions
      • <Media server Name> Configuration History page field descriptions
      • <MPP name> Details page field descriptions
      • <MPP name> Details page field descriptions (view only)
      • MPP Manager page field descriptions
      • MPP Manager page field descriptions (view only)
      • MPP Servers page field descriptions
      • MPP Servers page field descriptions (view only)
      • MPP Settings page field descriptions
      • Organizations page field descriptions
      • OS User Settings page field descriptions
      • System Manager Settings page field descriptions
      • Performance (Filters) page field descriptions
      • Performance Report page field descriptions
      • Port Distribution page field descriptions
      • Port Utilization Details page field descriptions
      • Privacy Settings page field descriptions
      • View Privacy Settings page field descriptions
      • Report Data Configuration page field descriptions
      • Data Storage Settings page field descriptions
      • Restart <MPP Name> Today page field descriptions
      • Restart Schedule for <MPP Name> page field descriptions
      • Roles page field descriptions
      • Session Detail (Filters) page field descriptions
      • Session Detail Report page field descriptions
      • Session Details page field descriptions
      • Session Summary (Filters) page field descriptions
      • Session Summary Report page field descriptions
      • Standard Reports page field descriptions
      • SNMP page field descriptions
      • SNMP Agent Settings page field descriptions
      • Syslog Settings page field descriptions
      • ASR tab on the Speech Servers page field descriptions
      • ASR tab on the Speech Servers page field descriptions (view only)
      • ASR Custom Languages page field descriptions
      • TTS tab on the Speech Servers page field descriptions
      • TTS tab on the Speech Servers page field descriptions (view only)
      • TTS Custom Voices page field descriptions
      • EPM Traces tab on Trace Viewer page field descriptions
      • MPP Trace Report page field descriptions
      • EPM Trace Report page field descriptions
      • <System name> Details tab on the System Monitor page field descriptions
      • Summary tab on the System Monitor page field descriptions
      • Upload Trusted Certificate page field descriptions
      • Users page field descriptions
      • Video Settings page field descriptions
      • Verify Backup Server page field descriptions
      • View Application page field descriptions
      • View Alarm Codes page field descriptions
      • View Alarm Delivery Settings page field descriptions
      • View ASR Server page field descriptions
      • View ASR Custom Languages page field descriptions
      • View Browser Settings page field descriptions
      • View SNMP Device Notification Settings page field descriptions
      • View Email Connections tab on Email page field descriptions
      • View Email Servers page field descriptions
      • View H.323 Connection page field descriptions
      • View Licensing page field descriptions
      • View Login Options page field descriptions
      • View MPP Server page field descriptions
      • View MPP Settings page field descriptions
      • View Organizations page field descriptions
      • View Report Data Configuration page field descriptions
      • View Data Storage Settings page field descriptions
      • View Roles page field descriptions
      • View Role page field descriptions
        • View Role: User Management
        • View Role: Real-Time Monitoring
        • View Role: System Maintenance
        • View Role: System Management
        • View Role: System Configuration
        • View Role: Security
        • View Role: Reports
        • View Role: Web Services
        • View Role: Multi-Media Configuration
      • View Configurable Application Variables
      • View SIP Connection page field descriptions
      • View SNMP page field descriptions
      • View SNMP Agent Settings page field descriptions
      • View Syslog Settings page field descriptions
      • View TTS Server page field descriptions
      • View TTS Custom Voices page field descriptions
      • View OS User Settings page field descriptions
      • View Users page field descriptions
      • View Alarm/Log Options page field descriptions
      • View Video Settings page field descriptions
      • View VoIP Settings page field descriptions for MPP
      • View EPM Server page field descriptions
      • View EPM Settings page field descriptions
      • View configuring HTML Redirector page field description
      • View System Manager Settings page field descriptions
      • View list of Global Configurable Application Variable page field descriptions
      • View Global Configurable Application Variable page field descriptions
      • Avaya Experience Portal Alarm Monitor page field descriptions
      • H.323 tab on the VoIP Connections page field descriptions
      • H.323 tab on the VoIP Connections page field descriptions (view only)
      • SIP tab on the VoIP Connections page field descriptions
      • SIP tab on the VoIP Connections page field descriptions (view only)
      • VoIP Settings page field descriptions for MPP
      • EPM Manager page field descriptions
      • EPM Manager page field descriptions (view only)
      • <EPM Name> Details page field descriptions
      • EPM Servers page field descriptions
      • EPM Servers page field descriptions (view only)
      • EPM Settings page field descriptions
      • Alarm History window field descriptions
      • Application Launch Order window field descriptions
      • Call Leg Details window field descriptions
        • SMS Processors tab on SMS page field descriptions
      • Port Information window field descriptions
      • SMS Processors tab on SMS page field descriptions
      • Add SMS Processor page field descriptions
      • Change SMS Processor page field descriptions
      • View SMS Processors tab on SMS page field descriptions
      • SMPP Connections tab on SMS page field descriptions
      • Add SMPP Connection page field descriptions
      • Change SMPP Connection page field descriptions
      • View SMPP Connections tab on SMS page field descriptions
      • HTTP Connections tab on SMS page field descriptions
      • Add HTTP Connection page field descriptions
      • Change HTTP connection page field descriptions
      • View HTTP connections tab on SMS page field descriptions
      • SMS Settings page field descriptions
      • View SMS Settings page field descriptions
      • SMS browser page field descriptions
      • View SMS Browsers settings page field descriptions
      • Email Processors tab on Email page field descriptions
      • Add Email Processor page field descriptions
      • Change Email Processor page field descriptions
      • View Email Processors tab on Email page field descriptions
      • Email Connections tab on Email page field descriptions
      • Add Email Connection page field descriptions
      • Change Email Connection page field descriptions
      • View Email Connections tab on Email page field descriptions
      • Email Settings page field descriptions
      • View Email Settings page field descriptions
      • Email Browser Settings page field descriptions
      • View email Browser Settings page field descriptions
      • Zones page field descriptions
      • Add Zone page field descriptions
      • Change zone page field descriptions
      • View Zone page field descriptions
      • View Zone page field description
      • Detail Allocations page field descriptions
      • <Zone name> Details page field descriptions
      • Zone filter page field descriptions
      • Change <application name> page field descriptions
      • Organization-level Allocations page field descriptions
      • Change <organization name> page field descriptions
      • Email processor page field descriptions (view-only)
      • Email connection page field description (view-only)
      • View SMS Processor page field descriptions
      • View HTTP connection page field descriptions
      • View SMPP Connection page field descriptions
    • The MPP Service Menu web page reference
      • MPPServiceMenu
      • Active Calls page field descriptions
      • Active Sessions page field descriptions
      • Activity page field descriptions
      • Applications page field descriptions
      • Application Statistics page field descriptions
      • ASR Resources page field descriptions
      • Certificate page field descriptions
      • Certificates page field descriptions
      • Check Log Service page field descriptions
      • Check Server Connections page field descriptions
      • Check Server Status page field descriptions
      • Configuration page field descriptions
      • Diagnostics page field descriptions
      • MPP Service Menu home page field descriptions
      • Log Directories page field descriptions
      • Log File page field descriptions
      • Log Files page field descriptions
      • Networking page field descriptions
      • Pack Files Options page field descriptions
      • Process Messages page field descriptions
      • Resources page field descriptions
      • Speech Servers page field descriptions
      • Telephony Resources page field descriptions
      • TTS Resources page field descriptions
      • Software Upgrade page field descriptions
      • Software Upgrade page field descriptions (view only)
      • Users page field descriptions
      • Version page field descriptions
  • Troubleshooting Avaya Experience Portal
    • Diagnostic procedures
      • Troubleshooting categories
      • Experience Portal system status
        • Checking the status of MPPs
        • Checking the status of port connections
        • No MPP servers have allocated ports
        • One or more MPPs have no allocated ports
        • One or more licensed ports have not been allocated to an MPP server
        • Event and alarm logs
        • Cannot generate a log or alarm report
        • Checking the application for proper function and behavior
        • Enabling Avaya Voice Browser Logging
        • Identifying synchronization problems between the EPM and an MPP
        • Synchronizing the EPM and an MPP
      • Checking the call session
        • Viewing the session log file
      • Finding the version numbers for the Experience Portal software
      • Timer Release
    • Troubleshooting worksheets
      • Collecting information related to a problem
      • Information needed for Services to initiate troubleshooting
        • Collecting logs from EPM
        • Collecting logs from MPP
    • Troubleshooting EPM issues
      • Taking the Auxiliary EPM offline using the EPM Web interface
      • Stopping the EPM service
      • Authorized user cannot log in to EPM
      • User cannot log in to the EPM web interface remotely
      • EPM pages do not display or have garbled content
        • Troubleshooting vpms service issues
        • Verifying Axis 2 configuration
        • Troubleshooting PostgreSQL issues
      • Cannot view or use an EPM page
      • Cannot access or view certain features in EPM
      • EPM screen not displayed after restoring Experience Portal on a new server
      • EPM pages display ??? in the fields
      • EPM running out of disk space
      • EPM server fails due to hardware problems
      • SIP: The root CA certificate will expire in {0} days
      • Email and SMS data not collected from Auxiliary EPM
      • Email and SMS report data not collected from Primary EPM
      • EPM fails sending a configuration to MPP due to the Read timed out error
      • System Monitor page is slow to load
      • Setting trace logging options
    • Troubleshooting MPP issues
      • Taking the MPP offline using the EPM web interface
      • Stopping the MPP service
      • Isolating an MPP for troubleshooting
      • Checking the basic status of an MPP
      • Checking the operational state of an MPP
      • Check the configuration state of the MPP
      • Checking the states of the critical MPP processes
      • Checking the state of an MPP process
      • Administrative scripts available on the MPP
      • Advanced troubleshooting scripts available on the MPP
      • Symptoms of common MPP problems
        • MPP is in an unexpected operational state
        • Verifying if hyperthreading is enabled on the HP ProLiant DL360 G9
        • System does not answer or produces only busy signals
        • System answers and then hangs up
        • Encryption settings are not synchronized
        • Converse-on data is not received on an H.323 connection
        • PHP script fails to run with Aborted error message
        • Monitoring call progress in real time
      • Troubleshooting the httpd daemon process
      • Troubleshooting the mpp daemon process
      • Troubleshooting SSL Issues
        • SSL certificate requirements
        • MPP SSL certificate and key location
        • Validating the EPM SSL certificate copy on the MPP
        • Validating the MPP configuration file for the SSL certificates
        • Reinstalling the SSL certificate from the EPM
      • Troubleshooting issues with Dialogflow
    • Troubleshooting general issues
      • Cannot mount DVD on an Avaya Linux server
      • Troubleshooting issue with SDR not created for sendSMS and sendEmail
      • Application is not receiving an inbound SMS
      • Outbound SMS are not received on the cell phone
      • The application is not receiving inbound emails
      • Outbound email not received on the cell phone
      • Cannot view the report output from the email link
      • Purging conversations from the conversation repository database
      • High number of failures or unknown status for outbound emails
      • Runtime error in the online help search functionality
      • Web site security certificate error when accessing Experience Portal URL
      • Incorrect search results in the Help
      • File cannot be found error when exporting a Report
      • Long TTS prompt does not play when Nuance is configured to MRCP V2 (TLS)
      • TTS servers have different volume for the same pre-recorded prompts
      • Network interfaces move
      • Privacy Manager role
      • Package mod_dnssd
      • External system issues
        • Avaya Aura® Session Manager
        • Loquendo speech servers
      • Application logging
      • Prompt (with barge-in enabled) times out before playing completely
      • Supporting non-English applications
      • Application error PSESM00070
      • Making outcall using SIP
      • Cannot access remote database
      • Remote DTMF detection
      • Recognition timeout while playing a long prompt
      • Getting recognition results on nomatch event
      • Property inputmodes
      • Stability issues with MRCPv2
      • Speech Server using MRCPv2: First call fails but second call succeeds when Nuance is configured to use hostname
      • Chinese TTS using Nuance Speech Server
      • Security problem while trying to play utterances
      • Cannot view exported file
      • External database URL
      • System displays incorrect time zone for the default zone
      • System does not start when SELinux is disabled
    • Troubleshooting installation and upgrade issues
      • Installation log files
      • Troubleshooting disk partition related issues
      • Unable to connect to RHN during Experience Portal installation
      • Mounting a DVD on Avaya Linux
      • MPP install files have Windows style newline characters
      • File system check (fsck) reports number of days error
      • Changing PostgreSQL user account passwords
      • Time synchronization problems
        • Determining whether the servers are synchronized
        • Verify that the chronyd service is operating properly
        • Synchronizing the MPP or auxiliary EPM clock with the primary EPM
        • Time Synchronization between external database and EPM servers
      • BIOS corrupted error on HP DL common servers after installing Avaya Linux
      • Compatibility issues
        • Application Interface web service
        • Application Logging web service
        • Speech server requirements
    • Restoring the previous operating system after an upgrade
      • Checklist for restoring the software on Avaya Enterprise Linux
        • Restoring the Avaya Enterprise Linux operating system
        • Restoring the software on the Primary EPM server or a single-server Experience Portal system running Avaya Enterprise Linux
        • Restoring the software on the Auxiliary EPM server running Avaya Enterprise Linux
        • Restoring the MPP software on a server running Avaya Enterprise Linux
      • Restoring the software on a dedicated Primary EPM server or a single-server EPM system running Red Hat Enterprise Linux Server
      • Restoring a dedicated MPP server on Red Hat Enterprise Linux Server
      • Cannot back up to Windows file share
    • Uninstalling and reinstalling Avaya Experience Portal
      • Uninstalling Tomcat application server
      • Reinstalling the EPM and MPP software on a single server
      • Reinstalling the MPP software
      • Reinstalling the primary EPM software on a dedicated EPM server
      • Reinstalling the EPM software in a single server system
      • Reinstalling the auxiliary EPM software
    • Validating Application Interface web service with Application Interface test client
      • Verifying communication with the Application Interface web service
      • Verifying outcalls and application launching with the Application Interface web service
      • Additional Application Interface web service validations with Application Interface test client
    • Avaya Experience Portal log files
      • EPM server logs
      • MPP server logs
        • Moving the MPP logs to a different location
        • Packing MPP logs and transcriptions in a TAR file
        • Packing MPP logs and transcriptions using getmpplogs.sh
        • Restoring packed MPP log files
      • Application server logs
      • Third party logs for ASR and TTS servers
    • New common server R3
      • New common server R3
    • MPP MRCP Timers
      • Timer Release
  • Avaya Experience Portal events and associated alarms
    • Events and associated alarms overview
    • PADMN events
      • PADMN00001
      • PADMN00002
      • PADMN00003
      • PADMN00004
      • PADMN00005
      • PADMN00006
      • PADMN00007
      • PADMN00008
      • PADMN00009
      • PADMN01001
      • PADMN01002
      • PADMN01003
      • PADMN01004
      • PADMN01005
      • PADMN01006
      • PADMN01007
      • PADMN01008
      • PADMN01009
      • PADMN01010
      • PADMN01011
      • PADMN01012
      • PADMN01013
      • PADMN01014
      • PADMN01101
      • PADMN01102
      • PADMN01103
      • PADMN01104
      • PADMN01105
      • PADMN01106
      • PADMN01107
      • PADMN01108
      • PADMN01109
      • PADMN01110
      • PADMN01111
      • PADMN01112
      • PADMN01113
      • PADMN01114
      • PADMN01115
      • PADMN01116
      • PADMN01117
      • PADMN01118
      • PADMN01119
      • PADMN01120
      • PADMN01121
      • PADMN01122
      • PADMN01123
      • PADMN01124
      • PADMN01125
      • PADMN01126
      • PADMN01127
      • PADMN01128
      • PADMN01129
      • PADMN01130
      • PADMN01131
      • PADMN01401
      • PADMN01402
      • PADMN01403
      • PADMN01404
      • PADMN01501
      • PADMN01502
      • PADMN01503
      • PADMN01504
      • PADMN01801
      • PADMN01802
      • PADMN01803
      • PADMN02101
      • PADMN02102
      • PADMN02103
      • PADMN02104
      • PADMN02105
      • PADMN02106
      • PADMN02301
      • PADMN02302
      • PADMN02303
      • PADMN02304
      • PADMN02305
      • PADMN02306
      • PADMN02307
      • PADMN02308
      • PADMN02309
      • PADMN02401
      • PADMN02402
      • PADMN02403
      • PADMN03501
      • PADMN03503
      • PADMN03601
      • PADMN03602
      • PADMN03603
      • PADMN03604
      • PADMN03605
      • PADMN03606
      • PADMN03607
      • PADMN03608
      • PADMN03609
      • PADMN03610
      • PADMN03611
      • PADMN03612
      • PADMN03613
      • PADMN03614
      • PADMN03615
      • PADMN03616
      • PADMN03617
      • PADMN03618
      • PADMN03619
      • PADMN03620
      • PADMN03621
      • PADMN03622
      • PADMN03623
      • PADMN03701
      • PADMN03702
      • PADMN03801
      • PADMN03802
      • PADMN03804
      • PADMN03810
      • PADMN03811
      • PADMN03812
      • PADMN10001
      • PADMN10002
      • PADMN10003
      • PADMN10004
      • PADMN10005
      • PADMN10006
      • PADMN10007
    • PADTL events
      • PADTL00018
      • PADTL00101
      • PADTL00102
      • PADTL00103
    • PAIWS events
      • PAIWS_E001
      • PAIWS_E002
      • PAIWS_E003
      • PAIWS_E004
      • PAIWS_E005
      • PAIWS_E006
      • PAIWS_E007
      • PAIWS_E008
      • PAIWS_E009
      • PAIWS_E010
      • PAIWS_E011
      • PAIWS_E012
      • PAIWS_E013
      • PAIWS_F001
      • PAIWS_F002
      • PAIWS_F003
      • PAIWS_F004
      • PAIWS_F005
      • PAIWS_R001
      • PAIWS_W001
      • PAIWS_W002
      • PAIWS_W003
      • PAIWS_W004
      • PAIWS_W005
      • PAIWS_W006
      • PAIWS_W007
      • PAIWS_W008
      • PAIWS_W009
      • PAIWS_W010
      • PAIWS_W011
      • PAIWS_W012
      • PAIWS_W013
      • PAIWS_W014
      • PAIWS_W015
      • PAIWS_W016
      • PAIWS_W017
      • PAIWS_W018
      • PAIWS_W019
      • PAIWS_W020
      • PAIWS_W021
      • PAIWS_W022
      • PAIWS_W023
      • PAIWS_W024
      • PAIWS_W025
      • PAIWS_W026
      • PAIWS_W027
      • PAIWS_W028
      • PAIWS_W029
      • PAIWS_W030
      • PAIWS_W031
      • PAIWS_W032
      • PAIWS_W033
      • PAIWS_W034
      • PAIWS_W035
      • PAIWS_W036
      • PAIWS_W037
      • PAIWS_W038
      • PAIWS_W039
      • PAIWS_W040
      • PAIWS_W041
      • PAIWS_W042
      • PAIWS_W043
      • PAIWS_W044
      • PAIWS_W045
      • PAIWS_W046
      • PAIWS_W047
      • PAIWS_W048
      • PAIWS_W049
      • PAIWS_W050
      • PAIWS_W051
      • PAIWS_W052
      • PAIWS_W053
      • PAIWS_W054
    • PALOG events
      • PALOG00001
      • PALOG00002
      • PALOG00003
      • PALOG00004
      • PALOG00005
      • PALOG00006
      • PALOG00007
      • PALOG00008
      • PALOG00009
      • PALOG00010
      • PALOG00011
      • PALOG00012
      • PALOG00013
      • PALOG00014
      • PALOG00015
      • PALOG00016
      • PALOG00017
    • PAPP events
      • PAPP_00001
      • PAPP_00011
      • PAPP_00021
      • PAPP_00031
      • PAPP_00041
      • PAPP_00051
      • PAPP_00061
      • PAPP_00071
      • PAPP_00081
      • PAPP_00091
      • PAPP_00002
      • PAPP_00012
      • PAPP_00022
      • PAPP_00032
      • PAPP_00042
      • PAPP_00052
      • PAPP_00062
      • PAPP_00072
      • PAPP_00082
      • PAPP_00092
      • PAPP_00003
      • PAPP_00013
      • PAPP_00023
      • PAPP_00033
      • PAPP_00043
      • PAPP_00053
      • PAPP_00063
      • PAPP_00073
      • PAPP_00083
      • PAPP_00093
    • PASR events
      • PASR_00001
      • PASR_00002
      • PASR_00003
      • PASR_00004
      • PASR_00005
      • PASR_00006
      • PASR_00007
      • PASR_00008
      • PASR_00009
      • PASR_00010
      • PASR_00011
      • PASR_00012
      • PASR_00013
      • PASR_00014
      • PASR_00015
      • PASR_00016
      • PASR_00017
      • PASR_00018
      • PASR_00019
    • PAVB events
      • PAVB_00001
      • PAVB_00002
      • PAVB_00003
      • PAVB_00004
      • PAVB_00005
      • PAVB_00006
      • PAVB_00101
      • PAVB_00102
      • PAVB_00103
      • PAVB_00104
      • PAVB_00106
      • PAVB_00107
      • PAVB_00109
      • PAVB_00110
      • PAVB_00111
      • PAVB_00112
      • PAVB_00113
      • PAVB_00128
      • PAVB_00131
      • PAVB_00133
      • PAVB_00134
      • PAVB_00136
      • PAVB_00137
      • PAVB_00138
      • PAVB_00139
      • PAVB_00140
      • PAVB_00141
      • PAVB_00142
      • PAVB_00143
      • PAVB_00144
      • PAVB_00146
      • PAVB_00147
      • PAVB_00148
      • PAVB_00149
      • PAVB_00151
      • PAVB_00153
      • PAVB_00156
      • PAVB_00157
      • PAVB_00159
      • PAVB_00160
      • PAVB_00161
      • PAVB_00162
      • PAVB_00163
      • PAVB_00165
      • PAVB_00166
      • PAVB_00167
      • PAVB_00169
      • PAVB_00170
      • PAVB_00173
      • PAVB_00174
      • PAVB_00175
      • PAVB_00176
      • PAVB_00178
      • PAVB_00179
      • PAVB_00180
      • PAVB_00181
      • PAVB_00183
      • PAVB_00184
      • PAVB_00185
      • PAVB_00186
      • PAVB_00187
      • PAVB_00188
      • PAVB_00189
      • PAVB_00190
      • PAVB_00191
      • PAVB_00193
      • PAVB_00194
      • PAVB_00195
      • PAVB_00196
      • PAVB_00197
      • PAVB_00198
      • PAVB_00200
      • PAVB_00202
      • PAVB_00203
      • PAVB_00204
      • PAVB_00208
      • PAVB_00212
      • PAVB_00213
      • PAVB_00216
      • PAVB_00218
      • PAVB_00219
      • PAVB_00220
      • PAVB_00222
      • PAVB_00224
      • PAVB_00225
      • PAVB_00226
      • PAVB_00227
      • PAVB_00230
      • PAVB_00305
      • PAVB_01001
      • PAVB_01004
      • PAVB_01016
      • PAVB_01018
      • PAVB_01019
      • PAVB_01020
      • PAVB_01021
      • PAVB_01024
      • PAVB_01026
      • PAVB_01027
      • PAVB_01028
      • PAVB_01029
      • PAVB_01030
      • PAVB_01031
      • PAVB_01032
      • PAVB_01033
      • PAVB_01034
      • PAVB_01035
      • PAVB_01037
      • PAVB_01038
      • PAVB_01039
      • PAVB_01040
      • PAVB_01041
      • PAVB_01045
      • PAVB_01046
      • PAVB_01048
      • PAVB_01049
      • PAVB_01050
      • PAVB_01051
      • PAVB_01052
      • PAVB_01053
      • PAVB_01054
      • PAVB_01055
      • PAVB_01056
      • PAVB_01057
      • PAVB_01058
      • PAVB_01059
      • PAVB_01065
      • PAVB_01073
      • PAVB_01074
      • PAVB_01075
      • PAVB_01076
      • PAVB_01077
      • PAVB_01078
      • PAVB_01079
      • PAVB_01080
      • PAVB_01081
      • PAVB_01082
      • PAVB_01083
      • PAVB_01084
      • PAVB_01085
      • PAVB_02001
      • PAVB_02002
      • PAVB_02003
      • PAVB_03001
      • PAVB_03003
      • PAVB_03006
      • PAVB_03008
      • PAVB_03009
      • PAVB_03010
      • PAVB_03011
      • PAVB_03013
      • PAVB_03020
      • PAVB_03022
      • PAVB_03023
      • PAVB_03024
      • PAVB_03025
      • PAVB_03026
      • PAVB_03027
      • PAVB_03028
      • PAVB_03029
      • PAVB_03035
      • PAVB_03036
      • PAVB_03037
      • PAVB_03038
      • PAVB_03039
      • PAVB_03040
      • PAVB_03041
      • PAVB_03042
      • PAVB_03043
      • PAVB_03045
      • PAVB_03046
      • PAVB_03047
      • PAVB_03048
      • PAVB_03049
      • PAVB_03050
      • PAVB_03051
      • PAVB_03052
      • PAVB_03053
      • PAVB_03055
      • PAVB_03056
      • PAVB_03057
      • PAVB_03059
      • PAVB_03060
      • PAVB_03061
      • PAVB_03062
      • PAVB_03063
      • PAVB_03064
      • PAVB_03098
      • PAVB_03099
      • PAVB_03100
      • PAVB_03101
      • PAVB_03103
      • PAVB_03104
      • PAVB_03105
      • PAVB_03106
      • PAVB_03107
      • PAVB_03109
      • PAVB_03110
      • PAVB_03111
      • PAVB_03112
      • PAVB_03151
      • PAVB_03152
      • PAVB_03154
      • PAVB_03155
      • PAVB_03156
      • PAVB_03158
      • PAVB_03160
      • PAVB_03162
      • PAVB_03163
      • PAVB_03164
      • PAVB_03165
      • PAVB_03169
      • PAVB_03170
      • PAVB_03172
      • PAVB_03173
      • PAVB_03174
      • PAVB_03175
      • PAVB_03176
      • PAVB_03177
      • PAVB_03178
      • PAVB_03179
      • PAVB_03180
      • PAVB_03181
      • PAVB_03182
      • PAVB_03184
      • PAVB_03185
      • PAVB_03186
      • PAVB_03188
      • PAVB_03189
      • PAVB_03190
      • PAVB_03199
      • PAVB_03200
      • PAVB_03201
      • PAVB_03306
      • PAVB_03307
      • PAVB_03308
      • PAVB_03309
      • PAVB_03310
      • PAVB_03313
      • PAVB_03314
      • PAVB_03315
      • PAVB_03316
      • PAVB_03317
      • PAVB_03318
      • PAVB_03319
      • PAVB_03320
      • PAVB_03321
      • PAVB_03323
      • PAVB_03324
      • PAVB_03325
      • PAVB_03326
      • PAVB_03328
      • PAVB_03329
      • PAVB_03331
      • PAVB_03332
      • PAVB_03333
      • PAVB_03334
      • PAVB_03335
      • PAVB_04001
      • PAVB_04002
      • PAVB_04005
      • PAVB_04006
      • PAVB_04007
      • PAVB_04008
      • PAVB_04009
      • PAVB_04010
      • PAVB_04011
      • PAVB_04012
      • PAVB_04013
      • PAVB_04015
      • PAVB_04016
      • PAVB_04018
      • PAVB_04041
      • PAVB_04045
      • PAVB_04046
      • PAVB_05003
      • PAVB_05005
      • PAVB_05006
      • PAVB_05026
      • PAVB_05027
      • PAVB_06003
      • PAVB_06004
      • PAVB_06005
      • PAVB_06006
      • PAVB_06007
      • PAVB_06009
      • PAVB_06011
      • PAVB_06013
      • PAVB_06015
      • PAVB_06017
      • PAVB_06018
      • PAVB_06019
      • PAVB_06020
      • PAVB_07001
      • PAVB_07002
      • PAVB_07004
      • PAVB_07005
      • PAVB_07008
      • PAVB_07009
      • PAVB_07010
      • PAVB_07013
      • PAVB_07016
      • PAVB_07017
      • PAVB_07021
      • PAVB_07024
      • PAVB_08002
      • PAVB_08003
      • PAVB_08004
      • PAVB_08005
      • PAVB_08006
      • PAVB_08007
      • PAVB_08008
      • PAVB_08009
      • PAVB_08010
      • PAVB_08011
      • PAVB_08012
      • PAVB_08013
    • PBUD events
      • PBUD_00001
      • PBUD_00002
      • PBUD_00003
      • PBUD_00004
      • PBUD_00005
      • PBUD_00006
      • PBUD_00007
      • PBUD_00008
      • PBUD_00009
      • PBUD_00010
      • PBUD_00011
      • PBUD_00012
      • PBUD_00101
      • PBUD_00102
      • PBUD_00103
      • PBUD_00104
      • PBUD_00105
      • PBUD_00106
      • PBUD_00111
      • PBUD_00112
      • PBUD_00113
      • PBUD_00114
      • PBUD_00115
      • PBUD_00121
      • PBUD_00122
      • PBUD_00123
      • PBUD_00124
      • PBUD_00125
      • PBUD_00126
      • PBUD_00130
      • PBUD_00131
      • PBUD_00132
      • PBUD_00141
      • PBUD_00151
      • PBUD_00152
      • PBUD_00153
      • PBUD_00154
    • PCDH events
      • PCDH_00001
      • PCDH_00002
      • PCDH_00003
      • PCDH_00004
      • PCDH_00005
      • PCDH_00006
      • PCDH_00007
      • PCDH_00008
      • PCDH_00009
      • PCDH_00010
      • PCDH_00011
      • PCDH_00012
      • PCDH_00013
      • PCDH_00014
      • PCDH_00015
      • PCDH_00016
      • PCDH_00017
      • PCDH_00018
      • PCDH_00019
      • PCDH_00020
      • PCDH_00021
      • PCDH_00022
      • PCDH_00023
      • PCDH_00024
      • PCDH_00025
      • PCDH_00026
      • PCDH_00027
      • PCDH_00028
      • PCDH_00029
      • PCDH_00030
      • PCDH_00031
      • PCDH_00101
      • PCDH_00102
      • PCDH_00103
      • PCDH_00104
      • PCDH_00105
      • PCDH_00106
      • PCDH_00107
      • PCDH_00108
      • PCDH_00109
      • PCDH_00110
    • PCERT events
      • PCERT02511
      • PCERT02512
      • PCERT02513
      • PCERT02514
    • PCRS events
      • PCRS_00001
      • PCRS_00002
      • PCRS_00003
    • PCXI events
      • PCXI_00001
      • PCXI_00002
      • PCXI_00003
      • PCXI_00004
      • PCXI_00005
      • PCXI_00006
      • PCXI_00007
      • PCXI_00008
      • PCXI_00009
      • PCXI_00010
      • PCXI_00011
      • PCXI_00012
      • PCXI_00013
      • PCXI_00014
      • PCXI_00015
      • PCXI_00016
      • PCXI_00017
      • PCXI_00018
      • PCXI_00019
      • PCXI_00020
      • PCXI_00021
      • PCXI_00022
    • PEASG Events
      • PEASG02501
      • PEASG02502
      • PEASG02503
    • PEML events
      • P_EML-DT01
      • P_EML-DT02
      • P_EML-DT03
      • P_EML-LN04
      • P_EML-LN07
      • P_EML-LN08
      • P_EML-LN11
      • P_EML-LN12
      • P_EML-LN13
      • P_EML-LN16
      • P_EML-LN20
      • P_EML-LN21
      • P_EML-LN27
      • P_EML-LN28
      • P_EML-SC06
      • P_EML-SC07
      • P_EML-SC10
      • P_EML-SC12
      • P_EML-SR01
      • P_EML-SR02
      • P_EML-SR04
      • P_EML-SR07
      • P_EML-SR09
      • P_EML-SR10
      • P_EML-SR11
      • P_EML-SR12
      • P_EML-SR13
    • PEVTM events
      • PEVTM00001
      • PEVTM00002
      • PEVTM00003
      • PEVTM00004
      • PEVTM00005
      • PEVTM00006
      • PEVTM00007
      • PEVTM00008
      • PEVTM00009
      • PEVTM00010
      • PEVTM00011
      • PEVTM00012
      • PEVTM00013
      • PEVTM00014
      • PEVTM00015
      • PEVTM00016
    • PLICE events
      • PLICE00001
      • PLICE00002
      • PLICE00003
      • PLICE00004
      • PLICE00005
      • PLICE00006
      • PLICE00007
      • PLICE00008
      • PLICE00009
      • PLICE00010
      • PLICE00011
      • PLICE00012
      • PLICE00013
      • PLICE00014
      • PLICE00015
      • PLICE00016
      • PLICE00017
      • PLICE00018
      • PLICE00019
      • PLICE00020
      • PLICE00021
      • PLICE00022
        • Proposed Solution
      • PLICE00024
      • PLICE00025
      • PLICE00026
        • Proposed Solution
      • PLICE00027
      • PLICE00028
    • PLOG events
      • PLOG_00001
      • PLOG_00002
      • PLOG_00003
      • PLOG_00004
      • PLOG_00005
      • PLOG_00006
      • PLOG_00007
    • PMMGR events
      • PMMGR00004
      • PMMGR00006
    • PLOGR events
      • PLOGR00001
      • PLOGR00002
      • PLOGR00003
      • PLOGR00004
      • PLOGR10001
      • PLOGR10002
      • PLOGR10003
      • PLOGR10004
    • PLSTNR events
      • PLSTNR0001
      • PLSTNR0002
      • PLSTNR0003
      • PLSTNR0004
      • PLSTNR0005
      • PLSTNR0006
      • PLSTNR0007
      • PLSTNR0008
      • PLSTNR0009
      • PLSTNR0010
      • PLSTNR0011
      • PLSTNR0012
      • PLSTNR0013
      • PLSTNR0014
      • PLSTNR0015
      • PLSTNR0016
      • PLSTNR0017
      • PLSTNR0018
      • PLSTNR0019
      • PLSTNR0020
      • PLSTNR0021
      • PLSTNR0022
      • PLSTNR0023
      • PLSTNR0024
    • PMMGR events
      • PMMGR00004
      • PMMGR00006
    • PMMS events
      • PMMS_00001
      • PMMS_00002
      • PMMS_00003
      • PMMS_00004
    • PMRCP events
      • PMRCP00001
      • PMRCP00002
      • PMRCP00003
      • PMRCP00004
      • PMRCP00005
      • PMRCP00006
      • PMRCP00007
      • PMRCP00008
      • PMRCP00009
      • PMRCP00010
    • PMUG events
      • PMUG_00001
      • PMUG_00002
      • PMUG_00003
        • Exit codes for PMUG_00003
      • PMUG_00004
      • PMUG_00005
      • PMUG_00006
      • PMUG_00007
      • PMUG_00008
      • PMUG_00009
      • PMUG_00010
    • POMS events
      • POMS_00001
      • POMS_00002
      • POMS_00003
      • POMS_00004
      • POMS_00005
      • POMS_00006
      • POMS_00007
      • POMS_00008
      • POMS_00009
      • POMS_00010
      • POMS_00011
      • POMS_00012
      • POMS_00013
      • POMS_00014
      • POMS_00015
      • POMS_00016
      • POMS_00017
      • POMS_00018
      • POMS_00019
      • POMS_00020
      • POMS_00021
      • POMS_00022
      • POMS_00023
      • POMS_00024
      • POMS_00025
      • POMS_00026
      • POMS_00027
      • POMS_00028
      • POMS_00029
      • POMS_00030
      • POMS_00031
      • POMS_00032
      • POMS_00033
      • POMS_00034
      • POMS_00035
      • POMS_00036
      • POMS_00037
      • POMS_00038
      • POMS_00039
      • POMS_00040
      • POMS_00041
      • POMS_00042
      • POMS_00043
      • POMS_00044
      • POMS_00045
      • POMS_00046
      • POMS_00047
      • POMS_00048
      • POMS_00049
      • POMS_00050
      • POMS_00051
      • POMS_00052
      • POMS_00053
      • POMS_00054
      • POMS_00055
      • POMS_00056
      • POMS_00057
      • POMS_00058
      • POMS_00059
      • POMS_00060
      • POMS_00061
      • POMS_00062
      • POMS_00063
      • POMS_00064
      • POMS_00065
      • POMS_00066
      • POMS_00067
      • POMS_00068
      • POMS_00069
      • POMS_00070
      • POMS_00071
      • POMS_00072
      • POMS_00073
      • POMS_00074
      • POMS_00075
      • POMS_00076
      • POMS_00077
      • POMS_00078
      • POMS_00079
      • POMS_00080
      • POMS_00081
      • POMS_00082
      • POMS_00083
      • POMS_00084
      • POMS_00085
      • POMS_00086
      • POMS_00087
      • POMS_00088
      • POMS_00089
      • POMS_00090
      • POMS_00091
      • POMS_00092
      • POMS_00093
      • POMS_00094
      • POMS_00095
      • POMS_00096
      • POMS_00097
      • POMS_00098
      • POMS_00099
      • POMS_00100
      • POMS_00101
      • POMS_00102
      • POMS_00103
      • POMS_00104
      • POMS_00105
      • POMS_00106
      • POMS_00107
      • POMS_00108
      • POMS_00109
      • POMS_00110
      • POMS_00111
      • POMS_00112
      • POMS_00113
      • POMS_00114
      • POMS_00115
      • POMS_00116
      • POMS_00117
      • POMS_00118
      • POMS_00119
      • POMS_00120
      • POMS_00121
      • POMS_00122
      • POMS_00123
      • POMS_00124
      • POMS_00125
      • POMS_00126
      • POMS_00127
      • POMS_00128
      • POMS_00129
      • POMS_00130
      • POMS_00131
      • POMS_00132
      • POMS_00133
      • POMS_00134
      • POMS_00135
      • POMS_00136
      • POMS_00137
      • POMS_00138
      • POMS_00139
      • POMS_00140
      • POMS_00141
      • POMS_00142
      • POMS_00143
      • POMS_00144
      • POMS_00145
      • POMS_00146
      • POMS_00147
      • POMS_00148
      • POMS_00149
      • POMS_00150
      • POMS_00151
      • POMS_00152
      • POMS_00153
      • POMS_00154
      • POMS_00155
      • POMS_00156
      • POMS_00157
      • POMS_00158
      • POMS_00159
      • POMS_00160
      • POMS_00161
      • POMS_00162
      • POMS_00163
      • POMS_00164
      • POMS_00165
      • POMS_00166
      • POMS_00167
      • POMS_00168
      • POMS_00169
      • POMS_00170
      • POMS_00171
      • POMS_00172
      • POMS_00173
      • POMS_00174
      • POMS_00175
      • POMS_00176
      • POMS_00177
      • POMS_00178
      • POMS_00179
      • POMS_00180
      • POMS_00181
      • POMS_00182
      • POMS_00183
      • POMS_00184
      • POMS_00185
      • POMS_00186
      • POMS_00187
      • POMS_00188
      • POMS_00189
      • POMS_00190
      • POMS_00191
      • POMS_00192
      • POMS_00193
      • POMS_00194
      • POMS_00195
      • POMS_00196
      • POMS_00197
      • POMS_00198
      • POMS_00199
      • POMS_00200
      • POMS_00201
      • POMS_00202
      • POMS_00203
      • POMS_00204
      • POMS_00205
      • POMS_00206
      • POMS_00207
      • POMS_00208
      • POMS_00209
      • POMS_00210
      • POMS_00211
      • POMS_00212
      • POMS_00213
      • POMS_00214
      • POMS_00215
      • POMS_00216
      • POMS_00217
      • POMS_00218
      • POMS_00219
      • POMS_00220
      • POMS_00221
      • POMS_00222
      • POMS_00223
      • POMS_00224
      • POMS_00225
      • POMS_00226
      • POMS_00227
      • POMS_00228
      • POMS_00229
      • POMS_00230
      • POMS_00231
      • POMS_00232
      • POMS_00233
      • POMS_00234
      • POMS_00235
      • POMS_00236
      • POMS_00237
      • POMS_00238
      • POMS_00239
      • POMS_00240
      • POMS_00241
      • POMS_00242
      • POMS_00243
      • POMS_00244
      • POMS_00245
      • POMS_00246
      • POMS_00247
      • POMS_00248
      • POMS_00249
      • POMS_00250
      • POMS_00251
      • POMS_00252
      • POMS_00253
      • POMS_00254
      • POMS_00255
      • POMS_00256
      • POMS_00257
      • POMS_00258
      • POMS_00259
      • POMS_00260
      • POMS_00261
      • POMS_00262
      • POMS_00263
      • POMS_00264
      • POMS_00265
      • POMS_00266
      • POMS_00267
      • POMS_00268
      • POMS_00269
      • POMS_00270
      • POMS_00271
      • POMS_00272
      • POMS_00273
      • POMS_00274
      • POMS_00275
      • POMS_00276
      • POMS_00277
      • POMS_00278
      • POMS_00279
      • POMS_00280
      • POMS_00281
      • POMS_00282
      • POMS_00283
      • POMS_00284
      • POMS_00285
      • POMS_00286
      • POMS_00287
      • POMS_00288
      • POMS_00289
      • POMS_00290
      • POMS_00291
      • POMS_00292
      • POMS_00293
      • POMS_00294
      • POMS_00295
      • POMS_00296
      • POMS_00297
      • POMS_00298
      • POMS_00299
      • POMS_00300
      • POMS_00301
      • POMS_00302
      • POMS_00303
      • POMS_00304
      • POMS_00305
      • POMS_00306
      • POMS_00307
      • POMS_00308
      • POMS_00309
      • POMS_00310
      • POMS_00311
      • POMS_00312
      • POMS_00313
      • POMS_00314
      • POMS_00315
      • POMS_00316
      • POMS_00317
      • POMS_00318
      • POMS_00319
      • POMS_00320
      • POMS_00321
      • POMS_00322
      • POMS_00323
      • POMS_00324
      • POMS_00325
      • POMS_00326
      • POMS_00327
      • POMS_00328
      • POMS_00329
      • POMS_00330
      • POMS_00331
      • POMS_00332
      • POMS_00333
      • POMS_00334
      • POMS_00335
      • POMS_00336
      • POMS_00337
      • POMS_00338
      • POMS_00339
      • POMS_00340
      • POMS_00341
      • POMS_00342
      • POMS_00343
      • POMS_00344
      • POMS_00345
      • POMS_00347
      • POMS_00348
      • POMS_00349
      • POMS_00350
      • POMS_00351
      • POMS_00352
      • POMS_00355
      • POMS_00356
      • POMS_00357
      • POMS_00358
      • POMS_00363
      • POMS_00364
      • POMS_00365
      • POMS_00366
      • POMS_00367
      • POMS_00368
      • POMS_00369
      • POMS_00370
      • POMS_00371
      • POMS_00372
      • POMS_00373
      • POMS_00374
      • POMS_00386
      • POMS_00387
      • POMS_00388
      • POMS_00389
      • POMS_00390
    • PSESM events
      • PSESM00001
      • PSESM00002
      • PSESM00003
      • PSESM00004
      • PSESM00005
      • PSESM00006
      • PSESM00007
      • PSESM00008
      • PSESM00009
      • PSESM00010
      • PSESM00011
      • PSESM00012
      • PSESM00013
      • PSESM00014
      • PSESM00015
      • PSESM00016
      • PSESM00017
      • PSESM00018
      • PSESM00019
      • PSESM00020
      • PSESM00021
      • PSESM00022
      • PSESM00023
      • PSESM00024
      • PSESM00025
      • PSESM00026
      • PSESM00027
      • PSESM00028
      • PSESM00029
      • PSESM00030
      • PSESM00031
      • PSESM00032
      • PSESM00033
      • PSESM00034
      • PSESM00035
      • PSESM00036
      • PSESM00037
      • PSESM00038
      • PSESM00039
      • PSESM00040
      • PSESM00041
      • PSESM00042
      • PSESM00043
      • PSESM00044
      • PSESM00045
      • PSESM00046
      • PSESM00047
      • PSESM00048
      • PSESM00049
      • PSESM00050
      • PSESM00051
      • PSESM00052
      • PSESM00053
      • PSESM00054
      • PSESM00055
      • PSESM00056
      • PSESM00057
      • PSESM00058
      • PSESM00059
      • PSESM00060
      • PSESM00061
      • PSESM00062
      • PSESM00063
      • PSESM00064
      • PSESM00065
      • PSESM00066
      • PSESM00067
      • PSESM00068
      • PSESM00070
      • PSESM00071
      • PSESM00072
      • PSESM00073
      • PSESM00074
      • PSESM00075
      • PSESM00076
      • PSESM00077
      • PSESM00078
      • PSESM00083
      • PSESM00089
      • PSESM00090
      • PSESM00091
      • PSESM00093
      • PSESM00094
      • PSESM00095
    • PSMS events
      • P_SMS-LN05
      • P_SMS-LN06
      • P_SMS-LN07
      • P_SMS-LN08
      • P_SMS-LN09
      • P_SMS-LN10
      • P_SMS-LN11
      • P_SMS-LN21
      • P_SMS-LN24
      • P_SMS-LN29
      • P_SMS-LN30
      • P_SMS-LN31
      • P_SMS-LN32
      • P_SMS-LN34
      • P_SMS-LN35
      • P_SMS-LN36
      • P_SMS-LN37
      • P_SMS-SC08
      • P_SMS-SC09
      • P_SMS-SC12
      • P_SMS-SR01
      • P_SMS-SR02
      • P_SMS-SR03
      • P_SMS-SR08
      • P_SMS-SR13
      • P_SMS-SR14
    • PSNMP events
      • PSNMP_I001
      • PSNMP_I002
      • PSNMP_I003
      • PSNMP_I004
      • PSNMP_I005
      • PSNMP_E001
      • PSNMP_E002
      • PSNMP_E003
      • PSNMP_E004
      • PSNMP_E005
      • PSNMP_E006
      • PSNMP_E007
      • PSNMP_E008
      • PSNMP_E009
      • PSNMP_E011
      • PSNMP_E012
      • PSNMP_W001
      • PSNMP_W002
      • PSNMP_W003
      • PSNMP_W004
      • PSNMP_W005
      • PSNMP_W006
      • PSNMP_W007
      • PSNMP_W008
      • PSNMP_W009
      • PSNMP02601
      • PSNMP02602
      • PSNMP02603
      • PSNMP02604
      • PSNMP02605
      • PSNMP02606
      • P_AMS_0300
      • LSNMP01001
      • LSNMP01003
      • LSNMP01006
    • PSYSM events
      • PSYSM00001
      • PSYSM00002
      • PSYSM00003
      • PSYSM00004
      • PSYSM00005
      • PSYSM00006
      • PSYSM00007
      • PSYSM00008
      • PSYSM00009
      • PSYSM00010
      • PSYSM00011
      • PSYSM00012
      • PSYSM00013
      • PSYSM00014
      • PSYSM00015
      • PSYSM00016
      • PSYSM00017
      • PSYSM00018
      • PSYSM00019
      • PSYSM00020
      • PSYSM00021
      • PSYSM00022
      • PSYSM00023
      • PSYSM00024
      • PSYSM00025
      • PSYSM00026
      • PSYSM00027
      • PSYSM00028
      • PSYSM00029
      • PSYSM00030
      • PSYSM00031
      • PSYSM00032
      • PSYSM00033
      • PSYSM00034
      • PSYSM00035
      • PSYSM00036
      • PSYSM00037
      • PSYSM00038
      • PSYSM00039
      • PSYSM00040
      • PSYSM00041
      • PSYSM00042
      • PSYSM00043
      • PSYSM00044
      • PSYSM00045
      • PSYSM00046
      • PSYSM00047
      • PSYSM00048
      • PSYSM00049
      • PSYSM00050
      • PSYSM00051
      • PSYSM00054
      • PSYSM00056
      • PSYSM00057
      • PSYSM00058
      • PSYSM00059
      • PSYSM00060
      • PSYSM00061
    • PTELE events
      • PTELE00001
      • PTELE00002
      • PTELE00003
      • PTELE00004
      • PTELE00005
      • PTELE00006
      • PTELE00007
      • PTELE00008
      • PTELE00009
      • PTELE00010
      • PTELE00011
      • PTELE00012
      • PTELE00013
      • PTELE00014
      • PTELE00015
      • PTELE00016
      • PTELE00017
      • PTELE00018
      • PTELE00019
      • PTELE00020
      • PTELE00021
      • PTELE00022
      • PTELE00023
      • PTELE00024
      • PTELE00025
      • PTELE00026
      • PTELE00027
      • PTELE00028
      • PTELE00029
      • PTELE00030
      • PTELE00031
      • PTELE00032
      • PTELE00033
      • PTELE00034
      • PTELE00035
      • PTELE00036
      • PTELE00037
      • PTELE00038
      • PTELE00039
      • PTELE00040
      • PTELE00041
      • PTELE00042
      • PTELE00043
      • PTELE00044
      • PTELE00045
      • PTELE00046
      • PTELE00047
      • PTELE00048
      • PTELE00049
      • PTELE00050
      • PTELE00051
      • PTELE00052
      • PTELE00053
      • PTELE00054
      • PTELE00055
      • PTELE00056
      • PTELE00057
      • PTELE00058
    • PTRC events
      • PTRC_00001
      • PTRC_00002
      • PTRC_00003
      • PTRC_00004
      • PTRC_00005
      • PTRC_00011
      • PTRC_00012
      • PTRC_00013
      • PTRC_00014
      • PTRC_00016
      • PTRC_00019
      • PTRC_00020
      • PTRC_00021
      • PTRC_00022
      • PTRC_00023
      • PTRC_00024
      • PTRC_00025
      • PTRC_00031
      • PTRC_00032
      • PTRC_00033
      • PTRC_00035
    • PTTS events
      • PTTS_00001
      • PTTS_00002
      • PTTS_00003
      • PTTS_00004
      • PTTS_00005
      • PTTS_00006
      • PTTS_00007
      • PTTS_00008
      • PTTS_00009
      • PTTS_00010
      • PTTS_00011
      • PTTS_00012
      • PTTS_00013
      • PTTS_00014
      • PTTS_00015
      • PTTS_00016
      • PTTS_00017
      • PTTS_00018
      • PTTS_00019
    • PTXT events
      • P_TXT00002
      • P_TXT00003
      • P_TXT00004
      • P_TXT00005
      • P_TXT00006
      • P_TXT00008
      • P_TXT00009
      • P_TXT00010
      • P_TXT00011
      • P_TXT00012
      • P_TXT00013
      • P_TXT00015
      • P_TXT00017
      • P_TXT00018
      • P_TXT00022
      • P_TXT00024
      • P_TXT00025
      • P_TXT00026
  • Implementing Avaya Experience Portal on multiple servers
    • Overview
    • Preparing to connect to Avaya Enterprise Linux using an Ethernet cable
    • Installing and configuring Avaya Enterprise Linux
    • State of identity variables in Master Software Image and on first boot
    • Restarting the Linux system in a single user mode for diagnostics
    • Overview
      • Installing Red Hat Enterprise Linux Server
    • Experience Portal software installation prerequisites
      • Prerequisites checklist for installing Avaya Experience Portal software
      • Default Red Hat umask
      • Platform Vendor Independent Check
        • High level packages required for the installation of Experience Portal 8.1
      • Verifying the Linux version number
      • Verifying server communication worksheet
        • Verifying communication between the primary EPM server and all other servers
        • Verifying communication between the MPP servers and all other servers
        • Manually mapping hostnames to connect the primary EPM with other servers
          • Optional: Verifying communication between the auxiliary EPM server and all other servers
      • Checking for stale or hung mount points
      • Verifying server time synchronization
      • Time Synchronization between the external database and EPM servers
      • Installing the Oracle JDBC driver
    • Installing the EPM and MPP software on different servers
      • AEP installation script
      • Installing the EPM software on the primary EPM server
      • Install the MPP software
        • MPP software installation
        • Installing the MPP software interactively
      • Directory details of the EPM system components
      • User accounts created during Experience Portal software installation
    • Optional: Installing the EPM software on auxiliary EPM server
    • Configuring and initializing the Avaya Experience Portal system
      • Checklist for configuring a basic Experience Portal system
      • Logging in to the EPM web interface using the Avaya Services init account
      • Logging in to the Experience Portal web interface
      • Installing the license file
      • Checklist for configuring external systems
        • Configuring browsers to use TLS security
        • Configuring a WebSphere Application Server to work with Nuance speech servers
        • Configuring A-Law encoding for Nuance ASR servers
        • Configuring parameters for getting recognition results from the Nuance server
      • Adding H.323 connections
      • Adding a SIP connection
      • Adding the MPP servers
      • Adding ASR servers
      • Adding TTS servers
      • Pre-configurations and installations required for adding a Nuance speech server
      • Optional: Adding the auxiliary EPM server
      • Starting all MPP servers
      • Adding the Experience Portal test application
      • Running the sample application
        • Test Application result for Call Classification option
        • Test Application result for Call Conferencing option
        • Test Application result for Call Merge option
      • Software Upgrade functionality
        • Optional: Disabling the InstallAgent RPM
        • Reinstalling the InstallAgent RPM
      • External time sources
        • Configuring the Primary EPM server to point to an external time source
      • Non-English language support
        • Non-English character support on the EPM web pages
          • Configuring Chinese on Avaya Enterprise Linux
          • Configuring Japanese on Avaya Enterprise Linux
          • Configuring Korean on Avaya Enterprise Linux
      • Disabling the RedHat Enterprise Linux GUI login page from displaying the user list
    • Troubleshooting installation issues
      • Installation log files
      • Changing the Product ID for an existing Experience Portal system
      • Changing PostgreSQL user account passwords
      • Time synchronization problems
        • Determining whether the servers are synchronized
        • Verify that the chronyd service is operating properly
        • Synchronizing the MPP or auxiliary EPM clock with the primary EPM
        • Time Synchronization between external database and EPM servers
      • Reloading the Experience Portal environment variables
      • File system check (fsck) reports error in number of days
    • Installation worksheets
      • Installation worksheets for the Avaya Experience Portal dedicated server configuration
      • Single server configuration worksheet
      • Primary EPM server installation worksheet
      • MPP server installation worksheet
      • Auxiliary EPM server installation worksheet
      • ASR server installation worksheet
      • TTS server installation worksheet
      • H.323 installation worksheet
      • SIP installation worksheet
      • Speech application installation worksheet
  • Implementing Avaya Experience Portal on a single server
    • Overview
    • Preparing to connect to Avaya Enterprise Linux using an Ethernet cable
    • Installing and configuring Avaya Enterprise Linux
    • State of identity variables in Master Software Image and on first boot
    • Restarting the Linux system in a single user mode for diagnostics
    • Overview
      • Installing Red Hat Enterprise Linux Server on a single server
    • Avaya Experience Portal software installation prerequisites
      • Prerequisites checklist for installing Avaya Experience Portal software on a single server
      • Default Red Hat umask
      • Platform Vendor Independent Check
        • High level packages required for the installation of Experience Portal 8.1
      • Verifying the Linux version number
      • Verifying communication between the Experience Portal server and the external systems
      • Manually mapping hostnames to connect the Experience Portal server with other servers in the system
      • Checking for stale or hung mount points
    • Installing Experience Portal
      • Installing the Avaya Experience Portal software
      • Directory details of the EPM system components
      • User accounts created during Experience Portal software installation
    • Optional: Installing a Tomcat application server
      • Optional: Single server Avaya Experience Portal and Application server configuration
      • Optional: Installing a Tomcat application server on the Experience Portal server
      • Optional: Manually installing a Tomcat application server on the Experience Portal server
      • Adding Tomcat user accounts
    • Uninstalling the Tomcat application server
    • Configuring and initializing the Avaya Experience Portal single server system
      • Checklist for configuring a basic Experience Portal system
      • Logging in to the EPM web interface using the Avaya Services init account
      • Logging in to the Experience Portal web interface
      • Checklist for configuring external systems
        • Configuring browsers to use TLS security
        • Configuring a WebSphere Application Server to work with Nuance speech servers
        • Configuring A-Law encoding for Nuance ASR servers
        • Configuring parameters for getting recognition results from the Nuance server
      • Installing the license file
      • Adding H.323 connections
      • Adding a SIP connection
      • Adding and starting the MPP server
      • Adding ASR servers
      • Adding TTS servers
      • Pre-configurations and installations required for adding a Nuance speech server
      • Adding the Experience Portal test application
      • Running the sample application
        • Test Application result for Call Classification option
        • Test Application result for Call Conferencing option
        • Test Application result for Call Merge option
      • Configure and run the Application Interface test client
        • Configuring Experience Portal for outcall
        • Running the Application Interface test client VPAppIntfClient.sh
      • Software Upgrade functionality
        • Optional: Disabling the InstallAgent RPM
        • Reinstalling the InstallAgent RPM
      • External time sources
        • Configuring the Primary EPM server to point to an external time source
      • Non-English language support
        • Non-English character support on the EPM web pages
          • Configuring Chinese on Avaya Enterprise Linux
          • Configuring Japanese on Avaya Enterprise Linux
          • Configuring Korean on Avaya Enterprise Linux
      • Disabling the RedHat Enterprise Linux GUI login page from displaying the user list
    • Troubleshooting installation issues
      • Installation log files
      • Changing PostgreSQL user account passwords
      • Changing the Product ID for an existing Experience Portal system
      • Reloading the Experience Portal environment variables
      • File system check (fsck) reports error in number of days
    • Installation worksheets
      • Installation worksheets for the Avaya Experience Portal single server configuration
      • Single server configuration worksheet
      • ASR server installation worksheet
      • TTS server installation worksheet
      • H.323 installation worksheet
      • SIP installation worksheet
      • Speech application installation worksheet
  • Upgrading to Avaya Aura Experience Portal 7.2
    • Avaya Aura Experience Portal system upgrade overview
      • System upgrade overview
      • Upgrading a system that uses Avaya Enterprise Linux
        • Upgrading the Primary EPM on Avaya Enterprise Linux
        • Upgrading an Auxiliary EPM on Avaya Enterprise Linux
        • Upgrading a Media Processing Platform (MPP) on Avaya Enterprise Linux
        • Upgrading a single server Experience Portal system on Avaya Enterprise Linux
      • Upgrading a system that uses Red Hat Enterprise Linux Server
        • Upgrading the Primary EPM on Red Hat Enterprise Linux Server
        • Upgrading an Auxiliary EPM on Red Hat Enterprise Linux Server
        • Upgrading a Media Processing Platform (MPP) on Red Hat Enterprise Linux Server
        • Upgrading the single server Experience Portal system on Red Hat Enterprise Linux Server
    • Upgrading the operating system
      • Operating system upgrade overview
      • Default Red Hat umask
      • Platform Vendor Independent Check
        • High level packages required for the installation of Experience Portal 8.1
      • Backing up data
      • Staging the Experience Portal 6.x or 7.x backup files on the Primary EPM before upgrading Experience Portal
      • Preparing to connect to Avaya Enterprise Linux using an Ethernet cable
      • Upgrading Avaya Enterprise Linux using an ISO image file
      • Upgrading Avaya Enterprise Linux from the software installation DVD
      • State of identity variables in Master Software Image and on first boot
      • Upgrading Red Hat Enterprise Linux Server on the dedicated EPM server
      • Upgrading Red Hat Enterprise Linux Server on a dedicated MPP server
      • Upgrading Red Hat Enterprise Linux Server on a single server system
      • Taking an MPP offline using the EPM web interface
      • Stopping the MPP service
      • Preventing loss of reporting data prior to upgrading MPP
    • Software upgrade prerequisites
      • Prerequisites checklist for upgrading Experience Portal
      • Minimum server hardware requirements
      • Disk space requirements
        • Space requirement for upgrading the primary EPM on Red Hat Enterprise Linux
        • Space requirement for upgrading the primary EPM on Avaya Enterprise Linux
      • License Requirements
      • Verifying the Linux version number
      • Verifying communication between the upgraded Experience Portal servers
      • Ensuring new SMS and Email records are created after upgrades
      • Checking for stale or hung mount points
      • Verifying server time synchronization
      • Updating the external database configuration
      • Installing the Oracle JDBC driver
    • Upgrading the EPM and MPP software on different servers
      • Upgrading the Primary EPM server
        • EPM software upgrade overview
        • Upgrading the Primary EPM software interactively
        • Copying and restoring the backup files
      • Upgrading an Auxiliary EPM server
        • Auxiliary EPM software upgrade overview
        • Upgrading the Auxiliary Experience Portal software interactively
      • Upgrading the MPP software
        • MPP software upgrade overview
        • Upgrading the MPP software interactively
        • Reestablishing the link between the EPM and the upgraded MPP
    • Upgrading an Auxiliary EPM server
      • Auxiliary EPM software upgrade overview
      • Upgrading the Auxiliary Experience Portal software interactively
    • Upgrading the Experience Portal software on a single server
      • Experience Portal software upgrade on a single server overview
      • Upgrading the Experience Portal software interactively on a single server
      • Reestablishing the link between the EPM and the MPP
    • Optional: Updating the co-resident application server
    • Configuring and testing an upgraded Avaya Experience Portal system
      • Avaya Experience Portal system configuration checklist for a system upgraded to 8.1
      • Upgrading the Experience Portal license
      • Running the sample application
      • Configure and run the Application Interface test client
        • Configuring Experience Portal for outcall
        • Running the Application Interface test client VPAppIntfClient.sh
      • Testing an individual MPP
      • External time sources
        • Configuring the Primary EPM server to point to an external time source
      • Enabling FIPS
      • Importing server identity certificates
      • Non-English language support
        • Non-English character support on the EPM web pages
          • Configuring Chinese on Avaya Enterprise Linux
          • Configuring Japanese on Avaya Enterprise Linux
          • Configuring Korean on Avaya Enterprise Linux
    • Troubleshooting upgrade issues
      • Upgrade installation log files
      • Primary EPM root certificate is signed with a weak hashing algorithm warning
      • Changing the Product ID for an existing Experience Portal system
      • Invalid password for database user
      • Time synchronization problems
      • Reloading the Experience Portal environment variables
      • Recovering Avaya Enterprise Linux configuration information after an upgrade
      • Restoring the previous operating system after an upgrade
        • Checklist for restoring the software on Avaya Enterprise Linux
          • Restoring the Avaya Enterprise Linux operating system
          • Restoring the software on the Primary EPM server or a single-server Experience Portal system running Avaya Enterprise Linux
          • Restoring the software on the Auxiliary EPM server running Avaya Enterprise Linux
          • Restoring the MPP software on a server running Avaya Enterprise Linux
        • Restoring the software on a dedicated Primary EPM server or a single-server EPM system running Red Hat Enterprise Linux Server
        • Restoring the software on an Auxiliary EPM server running Red Hat Enterprise Linux Server
        • Restoring a dedicated MPP server on Red Hat Enterprise Linux Server
    • Preupgrade worksheets
      • Primary EPM server upgrade worksheet
      • Auxiliary EPM server upgrade worksheet
      • MPP server upgrade worksheet
      • Single EPM server upgrade worksheet
• Training videos
  • Administrator course
• Notices