Avaya Experience Portal Documentation Library
Avaya Experience Portal 8.1.2 SP4 Documentation Library
Avaya Experience Portal documentation
New in this release
Changes in earlier releases
Administering Avaya Experience Portal
User management
Users in Avaya Experience Portal
Roles-based access in Avaya Experience Portal
User roles
Password administration
Logging in to the Experience Portal web interface
Changing your account password
Setting global login parameters
Unlocking a user account
Viewing a user account
Adding a user account
Changing a user account
Deleting an EPM user account
Using a corporate directory to specify Experience Portal users
Users page field descriptions
Add User page field descriptions
Change User page field descriptions
Login Options page field descriptions
OS User Settings page field descriptions
View OS User Settings page field descriptions
Keycloak settings page field descriptions
Roles page field descriptions
Add New Role page field descriptions
Adding a new user role
Changing a user role
Deleting a custom user role
Certificate-based user authentication
Configuring certificate-based user authentication
End user experience in client certificate authentication
System configuration
Licenses and ports
Avaya Experience Portal licenses
Viewing your licenses
Configuring the connection to the Avaya license server
Updating license information manually
Licensing page field descriptions
Allocations page field descriptions
License Server URL page field descriptions
Avaya Experience Portal License Settings page field descriptions
Viewing telephony port distribution
Telephony port states
Port Distribution page field descriptions
Port Distribution Report page field descriptions
Port Information window field descriptions
VoIP connections
H.323 connections in Experience Portal
Viewing existing H.323 connections
Adding an H.323 connection
Changing an H.323 connection
Defining maintenance stations for an H.323 connection
Deleting H.323 connections
Add H.323 Connection page field descriptions
Change H.323 Connection page field descriptions
H.323 tab on the VoIP Connections page field descriptions
SIP connections in Experience Portal
Viewing existing SIP connections
Adding a SIP connection
Changing SIP connections
Deleting SIP connections
Add SIP Connection page field descriptions
Change SIP Connection page field descriptions
SIP tab on the VoIP Connections page field descriptions
Comparison of features supported on H.323 and SIP
VoIP in Experience Portal
Viewing the Avaya Experience Portal VoIP settings
Configuring the Avaya Experience Portal VoIP settings
VoIP Settings page field descriptions for MPP
Directory details of the EPM system components
Determining the installation history on an Experience Portal server
Configuring the PostgreSQL database user accounts
Secure password hashing algorithm SCRAM-SHA-256 for database users
Changing Postgres user password hashing algorithm from MD5 to SCRAM-SHA-256
Manual steps to change to SCRAM-SHA-256 password hashing algorithm
Changing existing account passwords manually
Organization level access
Organization level access in Avaya Experience Portal
Organization level roles
Configuring organization level access in Experience Portal
Enabling organization level access in Experience Portal
Disabling organization level access in Experience Portal
Organizations page field descriptions
Zoning Topology
Overview
Failover within a zone
Real-time management
Licenses
Zone filters
Restrictions on moving resources between zones
Adding a zone
Changing the configuration of a zone
Deleting a zone
Filtering a zone
Viewing the details of a zone
Email management
Email overview
Email typical flow
Email processors
Email processor states
Adding an email processor
Changing the configuration of an email processor
Deleting an email processor
Email connections
Adding an email connection
Changing the configuration of an email connection
Deleting an email connection
Adding an email application to Experience Portal
Changing the settings of an email application
Deleting an email application
Configuring system parameters for email browser settings
Configuring system parameters for email settings
Multimedia Tomcat server
Email reporting filters
SMS management
SMS overview
SMS typical flow
SMS Processors
SMS processor states
Adding an SMS processor
Changing the configuration of an SMS processor
Deleting an SMS processor
Adding an SMS application to Experience Portal
Changing the settings of an SMS application
Deleting an SMS application
SMS Browser
Configuring system parameters for SMS browser settings
Configuring system parameters for SMS settings
SMS web services
Reporting filters for SMS
SMS delivery receipt flow sequence
SMSC success and failure responses
HTML management
HTML overview
HTML typical flow
Data collection
Adding an HTML application to Experience Portal
Changing the settings of an HTML application
Deleting an HTML application
Configuring HTML Redirector
Configuring System Manager Single Sign-On
Prerequisites for Single Sign-On
Configuring the EPM System Manager Settings page
System Manager Settings page field descriptions
Creating a System Manager user
Items created on System Manager after enabling Single Sign-on
Experience Portal roles and permissions assignment
Single Sign-on
Reconfiguring the single sign-on after a System Manager upgrade
System Manager Single Sign-On limitations
Server and database administration
EPM server administration
Changing EPM server settings
Configuring an auxiliary EPM server
Changing the configuration information for a EPM server
Reconnecting the primary and auxiliary EPM servers
Deleting the auxiliary EPM server
Stopping the vpms service
Associating Avaya Breeze platform with an Experience Portal system
Data Storage Settings page field descriptions
Configuring conversation repository
Moving the Avaya Experience Portal software
Move the Experience Portal software to a different server machine
Move the EPM software to a different server machine
Moving an MPP to a different dedicated server
Reestablishing the link between the EPM and an MPP
Move a single-server Experience Portal system to a different server
Packing MPP logs and transcriptions in a TAR file
Packing MPP logs and transcriptions using getmpplogs.sh
Restoring packed MPP log files
Packing EPM logs and transcriptions using getepmlogs.sh
Diagnostics page field descriptions
Changing a server hostname or IP address
Hostname or IP address changes for Experience Portal servers
Changing the hostname or IP address on a dedicated primary EPM server
Reconnecting an existing MPP server with the EPM server
Changing the hostname or IP address on the auxiliary EPM server
Changing the hostname or IP address for a dedicated MPP server
Changing the hostname or IP address for the Experience Portal single server system
Installing new Identity Certificates after changing hostname and IP address
Local database maintenance
System Backup
System Backup Overview
Local database configuration
Database backup prerequisites
Setting up a Linux backup server
Setting up a Windows backup server
Backing up an Avaya Experience Portal system from System Backup menu in EPM
System Backup page field descriptions
View System Backup page field descriptions
Backup Server page field descriptions
Verify Backup Server page field descriptions
Backup Scheduler page field descriptions
User Components page field descriptions
Database Restore utility
Database Restore utility and system backup
Verifying the backup server mount point
Restoring data backed up from System Backup
Resetting report data positions using the local database
Purging report data from a local Experience Portal database
Masking a contact number in the local Experience Portal database
External database configuration
Shared external database configuration for multiple Experience Portal systems
External database requirements
Creating the required tables in the external database
Connecting the Experience Portal system to a shared external database
Disconnecting the Experience Portal system from a shared external database
Purging Experience Portal report data from an external database
Masking a contact number in the external Experience Portal database
Resetting report data positions using external databases
EPM Servers page field descriptions
EPM Settings page field descriptions
Adding additional disk space to the Experience Portal system
Syslog communication to external syslog servers
Configuring Primary EPM server to write to the local syslog server
Configuring secure syslog communication on Primary EPM server
Listening on UDP Port
Forwarding rule
Accessing trusted certificates
SNMP agents and traps
SNMP Agents and Traps
Configuring Avaya Experience Portal as an SNMP agent
Viewing existing SNMP traps
Adding an SNMP trap
Changing an SNMP trap
Disabling SNMP traps
Testing SNMP traps
Deleting SNMP traps
Configuring IBM Tivoli or HP OpenView with Experience Portal
SNMP page field descriptions
SNMP Agent Settings page field descriptions
Add SNMP Trap Configuration page field descriptions
Change SNMP Trap Configuration page field descriptions
View SNMP Device Notification Settings page field descriptions
Media Processing Platforms
Media Processing Platform server overview
System Manager component
The Web services component
The Session Manager component
The Avaya Voice Browser component
The CCXML Browser component
Speech proxy component
The Telephony component
Setting the global grace period and trace level parameters
Viewing all MPP servers
Viewing details for a specific MPP
Adding an MPP
Changing an MPP
MPP server capacity
MPP operational modes
Changing the operational mode of an MPP
MPP operational states
Checking the operational state for one or more MPPs
Changing the operational state for one or more MPPs
Setting the license reallocation time
MPP processes
Software Upgrade
Software Upgrade overview
Software Upgrade page field descriptions
Upgrading all MPP servers
Upgrading an MPP server
Starting all MPP servers
Starting an MPP server
Restarting one or more MPP servers
Setting the restart options for an MPP
Viewing MPP configuration history
Resetting the application cache through Experience Portal user interface
Resetting the application cache through web service
Configuring Experience Portal to use the Test operational mode
Using the Test operational mode
Deleting MPP servers
MPPServiceMenu
Logging in to the Media Server Service Menu
Using the Media Server Service Menu with a proxy server
Moving the MPP logs to a different location
Add MPP Server page field descriptions
Restart Automatically <MPP Name> page field descriptions
Change MPP Server page field descriptions
<MPP name> Details page field descriptions
MPP Manager page field descriptions
MPP Servers page field descriptions
MPP Settings page field descriptions
Restart <MPP Name> Today page field descriptions
Restart Schedule for <MPP Name> page field descriptions
Speech applications in Avaya Experience Portal
Speech applications in Avaya Experience Portal
Multiple speech recognition vendor
Call flow example
Deploying a speech application
Tomcat and WebSphere speech application deployment guidelines
Adding a speech application to Experience Portal
Changing speech application settings through Avaya Experience Portal
Viewing speech applications added to the Experience Portal system
Deleting speech applications from Avaya Experience Portal
Speech application priority
Changing speech application priority
Specifying the default application for inbound calls
Accessing VoiceXML and CCXML Log tag data through Experience Portal
Viewing application transcription data
Vendor specific parameters
Configuring vendor specific parameters
Nuance call logs and ASR applications
Identifying Nuance call log with ASR application
Avaya Experience Portal with multiple Nuance Speech Server (NSS)
Google Speech recognition
Integration with Google Speech for voice applications
Google Speech with multiple speech recognition vendors
Google Speech licensing requirements
Configuration for Google Speech
Google Speech with the Acquire and Release resource
Limitations of Google Speech
Troubleshooting and recommendations for Google Speech
Google Dialogflow
Integration with Dialogflow for voice applications
Experience Portal interaction with Dialogflow
Custom payload examples
Dialogflow intent indicating end of conversation
Out of the box integration with Dialogflow for voice applications
Google Dialogflow with multiple speech recognition vendors
Google Dialogflow licensing requirements
Configuration for Google Dialogflow
Google Dialogflow credentials
Dialogflow with the Acquire and Release resource
Reporting in Google Dialogflow
Limitations of Google Dialogflow
Troubleshooting and recommendations for Google Dialogflow
Nuance Mix DLGaaS
Integration with Nuance Mix DLGaaS for voice applications
Experience Portal interaction with Nuance Mix DLGaaS
Configure Nuance Mix DLGaaS to connect different Nuance geography servers
Out-of-the-box integration with Nuance Mix DLGaaS for voice applications
Default Avaya Experience Portal Nuance Mix VXML application interaction with Nuance Mix DLGaaS
Invoking the default VXML application as a sub-dialog
Termination of interactions with Nuance Mix DLGaaS
Nuance Mix DLGaaS with multiple speech recognition
Nuance Mix DLGaaS licensing requirements
Configuration for Nuance DLGaaS
Nuance Mix DLGaaS credentials
Nuance Mix DLGaaS with the Acquire and Release resource
Reporting in Nuance Mix DLGaaS
Limitations of Nuance Mix DLGaaS
Troubleshooting and recommendations for Nuance Mix DLGaaS
Voice Activity Detector (VAD)
REST API for key rotation
Speech application design guidelines
Best practices for speech application design
Design for user experience
Design for potential problems
Experience Portal event handlers
Design for application flow
Design for modularity
Design for application resources
CCXML and VoiceXML considerations
Keeping CCXML application sessions active until the MPP grace period expires
Restrictions for dialogs attached to CCXML conference calls
Speech recognition results and VoiceXML applications
Privacy feature support for VoiceXML applications
Server Name Indication
DTMF digits sending by a VoiceXML application
CCXML elements and attributes
CCXML hints
ConnectWhen
Sample method for sending a SIP INFO message
Sample method for passing AAI as UUI
VoiceXML elements and attributes
Call classification in speech applications
Call classification overview
Call classification analysis results
Call classification for inbound calls
Call classification for outbound calls
Call classification with the LaunchVXML method
Experience Portal event handlers
Adding application event handlers and prompts
Setting the default application event handlers
Avaya Voice Browser overview
Setting Avaya Voice Browser options
AVB-specific VoiceXML events
INET and cache Interface
Cache control mechanisms
ETag Directives
Component details of a request
Cache performance factors
Using a secure connection between the MPP and the application server
Speech servers in Avaya Experience Portal
Speech servers in Avaya Experience Portal
Mixed Protocols for configuring speech servers
ASR servers in Avaya Experience Portal
ASR servers in Avaya Experience Portal
ASR acquire and release resource control
ASR resource usage
ASR resource release examples
VXML limitations
Latencies with Speech Recognition
Speech vendor license considerations
Changing ASR servers
TTS servers in Avaya Experience Portal
TTS servers in Experience Portal
Viewing existing TTS servers
Adding TTS servers
Changing TTS servers
Deleting TTS servers
Adding a third-party TTS Server type
Custom RealSpeak TTS dictionaries
Adding custom dictionaries for Nuance Vocalizer
Associating a custom dictionary with an application through Experience Portal
Associating a custom dictionary with an application using the lexicon tag
Sample custom dictionary for Vocalizer
Phonetic expressions allowed in a custom dictionary
TTS tab on the Speech Servers page field descriptions
Add TTS Server page field descriptions
Change TTS Server page field descriptions
Application Server Manager
Application Server Manager in Avaya Experience Portal
Application Server page field descriptions
Starting Application server
Logging in to the Tomcat Manager web interface from Avaya Experience Portal
Managed Applications in Avaya Experience Portal
Overview
Acquire and maintain licenses
Add managed application to EPM
Role-based access
Multi-tenancy
Logging and Alarming
Reports related to managed applications
Integrated Voice and Video Response
Intelligent Customer Routing (ICR) functionality in Avaya Experience Portal
Intelligent Customer Routing overview
Acquire and maintain licenses
Configure ICR in EPM
Role-based access
Multi-tenancy
Database Backup and Restore
Logging and Alarming
Reports related to ICR
Avaya Experience Portal system events
Viewing Avaya Experience Portal system status
Summary tab on the System Monitor page field descriptions
<System name> Details tab on the System Monitor page field descriptions
Events and alarms
Events and alarms
Event and alarm categories
Event severities
Alarm severities
Alarm statuses
Resource thresholds for events and alarms
Setting the resource thresholds for events and alarms
Setting log data retention periods
Creating an event report
Creating an alarm report
Viewing alarms by alarm category
Changing the status of an alarm
Viewing the status changes made to an alarm
Alarm Manager page field descriptions
Alarm Report page field descriptions
Trace Viewer
MPP Traces tab on Trace Viewer page field descriptions
MPP Trace Report page field descriptions
EPM Traces tab on Trace Viewer page field descriptions
EPM Trace Report page field descriptions
Log Viewer page field descriptions
Log Report page field descriptions
Alarm/Log Options page field descriptions
Alarm History window field descriptions
Creating an Audit Log report
Audit Log Viewer page field descriptions
Audit Log Report page field descriptions
Reports
Configuring report data settings
Printing reports
Exporting reports
Report generation flow diagram
Application activity reports
Creating an Application Summary report
Creating an Application Detail report
Contact activity reports
Generating a Contact Detail report
Generating a Contact Summary report
Generating a Session Detail report
Generating a Session Summary report
Show/Hide the Extended Exit Info #3 to Info #10 filters/columns in reports
Showing the Extended Exit Info #3 to Info #10 filters/columns in the Session Summary and Session Details reports
Hiding the Extended Exit Info #3 to Info #10 filters/columns in the Session Summary and Session Details reports
Creating a Performance report
Advanced reporting in Experience Portal
Data Export report
Data Export reports
Creating a Data Export report
Generating Custom reports using third-party software
Generating Custom reports using third-party software
Custom application activity reports
Custom Contact Detail report
Mapping of call completion code with SIP error code
Custom Session Detail report
VPApplication table
Custom VPPerformance Reports
VPMpps table
VPSystems table
VPUCIDMap table
Generating Custom reports using Experience Portal Manager
Custom Reports using EPM
Generating a Custom report using EPM
Trending By report
Scheduled reports
Scheduled Reports
Scheduling a Report
SQL queries for the EPM reports
Overview
Certificate authorities
Viewing certificates
Certificates page field descriptions
EP Signing Certificate
Certificate tab on the EP Signing Certificate tab of the Certificates page field descriptions
Generating a new EP Signing Certificate
Uploading the EP Signing Certificate
Certificate Signing Request tab on the EP Signing Certificate tab of the Certificates page field descriptions
View Certificate Signing Request tab on the Certificates page field descriptions
Uploading a Signed Certificate
Upload Signed Certificate page field descriptions
(Save) Upload Signed Certificate page field descriptions
Generating a Certificate Signing Request
Generate Certificate Signing Request page field descriptions
Identity Certificates
EPM Identity Certificates tab on the Certificates page field descriptions
MPP Identity Certificates tab on the Certificates page field descriptions
Externally signed identity certificates
Pre-requisites for importing custom identity certificates
Removing the EP Signing Certificate
Uploading external CA certificates as a Platform type trusted certificate
Uploading Identity Certificates
Uploading a Primary EPM server identity certificate
Uploading an Auxiliary EPM server identity certificate
Uploading an MPP server identity certificate
Uploading a Single server identity certificate
Upload Identity Certificate page field descriptions
Save Identity Certificate page field descriptions
Custom Identity Certificate Expiration
Generating a self-signed identity certificate
Trusting the self-signed identity certificate for the Primary EPM server on the Auxiliary EPM and MPP servers
Trusting the self-signed identity certificate for the Auxiliary EPM server
Trusting the self-signed identity certificate for the MPP server
Trusted Certificates
Trusted Certificates tab on the Certificates page field descriptions
Upload Trusted Certificate page field descriptions
Installing trusted certificate for TLS authentication with Avaya Aura Session Manager
Installing trusted certificate for secure communications with Standalone Avaya WebLM
Security
Enabling password protection for Single User Mode on Avaya Enterprise Linux
Port 80 Management page field descriptions
Disabling MPP core files
Enabling legacy TLS protocols
Server Identity Validation
Best practices for Server Identity Validation
Basic troubleshooting for Server Identity Validation
Enabling Server Identity Validation
Disabling Server Identity Validation
Security Settings page field descriptions
View Security Settings page field descriptions
Server Name Indication
Best practices for Server Name Indication
Basic troubleshooting for Server Name Indication
Configuring AIDE
Advanced Intrusion Detection Environment
Using AIDE
Checklist for running AIDE
Avaya Experience Portal files or directories recommended to monitor
Avaya Experience Portal files or directories recommended to be excluded from monitoring
AIDE manual pages
Sample AIDE run
FIPS 140-2 mode
Enabling FIPS
Disabling FIPS
Enhanced Access Security Gateway
Enhanced Access Security Gateway (EASG)
Avaya Service Logins supported by EASG
Avaya Experience Portal product certificate
EASG Acceptance of Terms
EASG states
Enabling EASG
Disabling EASG
Displaying EASG status
EASG built-in utilities
EASG Challenge-Response Authentication
EASG site certificate management
Generating a site certificate
Installing the site certificate
Displaying the site certificate content
Deleting a site certificate
Generating a site certificate response
EASG Authentication field descriptions
Experience Portal Manager main menu customizations
EPM main menu customizations
EPM main menu configuration files
Checklist for adding a new menu group and menu items
Defining a new menu group and its items
Defining labels for the new menu group and its items
Setting user access permissions for the new menu group and its items
Defining labels for the features in the new menu group and its items
Defining a unique extensions directory
The Application Logging web service
The Application Logging web service for third-party speech applications
Best practices
Application Logging web service flow diagram
Configuring the Application Logging web service
Application Logging web service methods
logFailed method
reportBatch method for application logging
reportBatch method for call flow data
logApplicationEventAlarm method for application Logging / Alarming
Sample Application Logging web service WSDL file
The Application Interface web service
The Application Interface web service
Best practices
Application Interface web service flow diagram
Configuring the Application Interface web service
Application Interface web service methods
GetStatus method
GetStatusEx method
LaunchCCXML method
Returning the status of a LaunchCCXML request
CCXML session properties
LaunchEmail method
LaunchSMS method
LaunchHTML method
LaunchVXML method
Call classification with the LaunchVXML method
VoiceXML session properties
QueryResources method
SendCCXMLEvent method
SendEmail method
SendSMS method
Additional parameters in the LaunchEmail and SendEmail methods
Additional parameters in the LaunchSMS and SendSMS methods
Return Values
Sample Application Interface web service WSDL file
Managing external messages
External messages overview
Receiving an external message asynchronously
Receiving external message synchronously
Sending messages from a voice application
The Management Interface web service
Overview
Authentication and Authorization
Management web services WSDL
Best Practices
Management Interface web service flow diagram
Configuring Management Interface web service
Management Interface web service method objects
Field
Field array
Status
Management Interface web service methods
getZoneNames method
getZoneInfo method
getApplicationNames method
getApplicationInfo method
setApplicationInfo method
addApplicationInfo method
deleteApplicationInfo method
getAppConfigurableVars method
setAppConfigurableVars method
Exception codes
FileUpload Serverlet Interface
FileUpload method
Management Interface web service client
Management Interface web service client examples
Avaya Experience Portal web interface page reference
EPM web page reference
About Avaya Experience Portal page field descriptions
Active Calls page field descriptions
Active incoming calls page field descriptions
Active Outgoing Calls page field descriptions
Add Application page field descriptions
Add ASR Server page field descriptions
Add CCXML Event Handler page field descriptions
Add Event Handler Prompt page field descriptions
Add Email Server page field descriptions
Add Organization page field descriptions
Add Scheduled Report page field descriptions
Schedules tab on the Scheduled Reports page field descriptions
Outputs tab on the Scheduled Reports page field descriptions
Add VoiceXML Event Handler page field descriptions
Add EPM Server page field descriptions
Add Global Configurable Application Variable page field descriptions
Alarm Monitor page field descriptions
Alarm Codes page field descriptions
Application Detail (Filters) page field descriptions
Application Detail Report page field descriptions
Applications page field descriptions
Applications page field descriptions (view only)
Application Server page field descriptions (view only)
Application Summary Report page field descriptions
Application Summary (Filters) page field descriptions
Global Configurable Application Variable page field descriptions
Browser Settings page field descriptions
Contact Detail (Filters) page field descriptions
Contact Detail Report page field descriptions
Contact Summary (Filters) page field descriptions
Contact Summary Report page field descriptions
Custom Reports page field descriptions
Import Custom Report page field descriptions
Data Export (Filters) page field descriptions
Data Export Report page field descriptions
Edit Role page field descriptions
Edit Role: UserManagement
Edit Role: Real-Time Monitoring
Edit Role: System Maintenance
Edit Role: System Management
Edit Role: System Configuration
Edit Role: Security
Edit Role: Reports
Edit Role: Web Services
Edit Role: Multi-Media Configuration
Change Global Configurable Application Variable page field descriptions
Root Certificate tab on the Certificates page field descriptions (view only)
Upload Root Certificate page field descriptions
Trusted Certificates tab on the Certificates page field descriptions (view only)
Change Alarm Delivery Settings page field descriptions
Change Application page field descriptions
Change Alarm Code Settings page field descriptions
Change ASR Server page field descriptions
Change Email Server page field descriptions
Change Organization page field descriptions
Change Password Longevity page field descriptions
Change EPM Server page field descriptions
Change Configurable Application Variables
SNMP Device Notification Settings page field descriptions
Edit Scheduled Report page field descriptions
Email Servers page field descriptions
CCXML tab on the Event Handlers page field descriptions
CCXML tab on the Event Handlers page field descriptions (view only)
Prompts tab on the Event Handlers page field descriptions
Prompts tab on the Event Handlers page field descriptions (view only)
VoiceXML tab on the Event Handlers page field descriptions
VoiceXML tab on the Event Handlers page field descriptions (view only)
Import Trusted Certificate page field descriptions
LDAP Settings page field descriptions
View LDAP Settings page field descriptions
Log Report for Event page field descriptions
Message Details page field descriptions
<Media server Name> Configuration History page field descriptions
<MPP name> Details page field descriptions (view only)
MPP Manager page field descriptions (view only)
MPP Servers page field descriptions (view only)
Performance (Filters) page field descriptions
Performance Report page field descriptions
Port Utilization Details page field descriptions
Privacy Settings page field descriptions
View Privacy Settings page field descriptions
Report Data Configuration page field descriptions
Session Detail (Filters) page field descriptions
Session Detail Report page field descriptions
Session Details page field descriptions
Session Summary (Filters) page field descriptions
Session Summary Report page field descriptions
Standard Reports page field descriptions
Syslog Settings page field descriptions
ASR tab on the Speech Servers page field descriptions
ASR tab on the Speech Servers page field descriptions (view only)
ASR Custom Languages page field descriptions
TTS tab on the Speech Servers page field descriptions (view only)
TTS Custom Voices page field descriptions
Video Settings page field descriptions
View Application page field descriptions
View Alarm Codes page field descriptions
View Alarm Delivery Settings page field descriptions
View ASR Server page field descriptions
View ASR Custom Languages page field descriptions
View Browser Settings page field descriptions
View Email Connections tab on Email page field descriptions
View Email Servers page field descriptions
View H.323 Connection page field descriptions
View Licensing page field descriptions
View Login Options page field descriptions
View MPP Server page field descriptions
View MPP Settings page field descriptions
View Organizations page field descriptions
View Report Data Configuration page field descriptions
View Data Storage Settings page field descriptions
View Roles page field descriptions
View Role page field descriptions
View Role: User Management
View Role: Real-Time Monitoring
View Role: System Maintenance
View Role: System Management
View Role: System Configuration
View Role: Security
View Role: Reports
View Role: Web Services
View Role: Multi-Media Configuration
View Configurable Application Variables
View SIP Connection page field descriptions
View SNMP page field descriptions
View SNMP Agent Settings page field descriptions
View Syslog Settings page field descriptions
View TTS Server page field descriptions
View TTS Custom Voices page field descriptions
View Users page field descriptions
View Alarm/Log Options page field descriptions
View Video Settings page field descriptions
View VoIP Settings page field descriptions for MPP
View EPM Server page field descriptions
View EPM Settings page field descriptions
View configuring HTML Redirector page field description
View System Manager Settings page field descriptions
View list of Global Configurable Application Variable page field descriptions
View Global Configurable Application Variable page field descriptions
Avaya Experience Portal Alarm Monitor page field descriptions
H.323 tab on the VoIP Connections page field descriptions (view only)
SIP tab on the VoIP Connections page field descriptions (view only)
EPM Manager page field descriptions
EPM Manager page field descriptions (view only)
<EPM Name> Details page field descriptions
EPM Servers page field descriptions (view only)
Application Launch Order window field descriptions
Call Leg Details window field descriptions
SMS Processors tab on SMS page field descriptions
Add SMS Processor page field descriptions
Change SMS Processor page field descriptions
View SMS Processors tab on SMS page field descriptions
SMPP Connections tab on SMS page field descriptions
Add SMPP Connection page field descriptions
Change SMPP Connection page field descriptions
View SMPP Connections tab on SMS page field descriptions
HTTP Connections tab on SMS page field descriptions
Add HTTP Connection page field descriptions
Change HTTP connection page field descriptions
View HTTP connections tab on SMS page field descriptions
SMS Settings page field descriptions
View SMS Settings page field descriptions
SMS browser page field descriptions
View SMS Browsers settings page field descriptions
Email Processors tab on Email page field descriptions
Add Email Processor page field descriptions
Change Email Processor page field descriptions
View Email Processors tab on Email page field descriptions
Email Connections tab on Email page field descriptions
Add Email Connection page field descriptions
Change Email Connection page field descriptions
Email Settings page field descriptions
View Email Settings page field descriptions
Email Browser Settings page field descriptions
View email Browser Settings page field descriptions
Zones page field descriptions
Add Zone page field descriptions
Change zone page field descriptions
View Zone page field descriptions
View Zone page field description
Detail Allocations page field descriptions
<Zone name> Details page field descriptions
Zone filter page field descriptions
Change <application name> page field descriptions
Organization-level Allocations page field descriptions
Change <organization name> page field descriptions
Email processor page field descriptions (view-only)
Email connection page field description (view-only)
View SMS Processor page field descriptions
View HTTP connection page field descriptions
View SMPP Connection page field descriptions
The MPP Service Menu web page reference
Active Calls page field descriptions
Active Sessions page field descriptions
Activity page field descriptions
Applications page field descriptions
Application Statistics page field descriptions
ASR Resources page field descriptions
Certificate page field descriptions
Certificates page field descriptions
Check Log Service page field descriptions
Check Server Connections page field descriptions
Check Server Status page field descriptions
Configuration page field descriptions
MPP Service Menu home page field descriptions
Log Directories page field descriptions
Log File page field descriptions
Log Files page field descriptions
Networking page field descriptions
Pack Files Options page field descriptions
Process Messages page field descriptions
Resources page field descriptions
Speech Servers page field descriptions
Telephony Resources page field descriptions
TTS Resources page field descriptions
Software Upgrade page field descriptions (view only)
Users page field descriptions
Version page field descriptions
Troubleshooting Avaya Experience Portal
Diagnostic procedures
Troubleshooting categories
Experience Portal system status
Checking the status of MPPs
Checking the status of port connections
No MPP servers have allocated ports
One or more MPPs have no allocated ports
One or more licensed ports have not been allocated to an MPP server
Event and alarm logs
Cannot generate a log or alarm report
Checking the application for proper function and behavior
Enabling Avaya Voice Browser Logging
Identifying synchronization problems between the EPM and an MPP
Synchronizing the EPM and an MPP
Checking the call session
Viewing the session log file
Finding the version numbers for the Experience Portal software
Timer Release
Troubleshooting worksheets
Collecting information related to a problem
Information needed for Services to initiate troubleshooting
Collecting logs from EPM
Collecting logs from MPP
Troubleshooting EPM issues
Taking the Auxiliary EPM offline using the EPM Web interface
Stopping the EPM service
Authorized user cannot log in to EPM
User cannot log in to the EPM web interface remotely
EPM pages do not display or have garbled content
Troubleshooting vpms service issues
Verifying Axis 2 configuration
Troubleshooting PostgreSQL issues
Cannot view or use an EPM page
Cannot access or view certain features in EPM
EPM screen not displayed after restoring Experience Portal on a new server
EPM pages display ??? in the fields
EPM running out of disk space
EPM server fails due to hardware problems
SIP: The root CA certificate will expire in {0} days
Email and SMS data not collected from Auxiliary EPM
Email and SMS report data not collected from Primary EPM
EPM fails sending a configuration to MPP due to the Read timed out error
System Monitor page is slow to load
Setting trace logging options
Troubleshooting MPP issues
Taking the MPP offline using the EPM web interface
Stopping the MPP service
Isolating an MPP for troubleshooting
Checking the basic status of an MPP
Checking the operational state of an MPP
Check the configuration state of the MPP
Checking the states of the critical MPP processes
Checking the state of an MPP process
Administrative scripts available on the MPP
Advanced troubleshooting scripts available on the MPP
Symptoms of common MPP problems
MPP is in an unexpected operational state
Verifying if hyperthreading is enabled on the HP ProLiant DL360 G9
System does not answer or produces only busy signals
System answers and then hangs up
Encryption settings are not synchronized
Converse-on data is not received on an H.323 connection
PHP script fails to run with Aborted error message
Monitoring call progress in real time
Troubleshooting the httpd daemon process
Troubleshooting the mpp daemon process
Troubleshooting SSL Issues
SSL certificate requirements
MPP SSL certificate and key location
Validating the EPM SSL certificate copy on the MPP
Validating the MPP configuration file for the SSL certificates
Reinstalling the SSL certificate from the EPM
Troubleshooting issues with Dialogflow
Troubleshooting general issues
Cannot mount DVD on an Avaya Linux server
Troubleshooting issue with SDR not created for sendSMS and sendEmail
Application is not receiving an inbound SMS
Outbound SMS are not received on the cell phone
The application is not receiving inbound emails
Outbound email not received on the cell phone
Cannot view the report output from the email link
Purging conversations from the conversation repository database
High number of failures or unknown status for outbound emails
Runtime error in the online help search functionality
Web site security certificate error when accessing Experience Portal URL
Incorrect search results in the Help
File cannot be found error when exporting a Report
Long TTS prompt does not play when Nuance is configured to MRCP V2 (TLS)
TTS servers have different volume for the same pre-recorded prompts
Network interfaces move
Privacy Manager role
Package mod_dnssd
External system issues
Avaya Aura® Session Manager
Loquendo speech servers
Application logging
Prompt (with barge-in enabled) times out before playing completely
Supporting non-English applications
Application error PSESM00070
Making outcall using SIP
Cannot access remote database
Remote DTMF detection
Recognition timeout while playing a long prompt
Getting recognition results on nomatch event
Property inputmodes
Stability issues with MRCPv2
Speech Server using MRCPv2: First call fails but second call succeeds when Nuance is configured to use hostname
Chinese TTS using Nuance Speech Server
Security problem while trying to play utterances
Cannot view exported file
External database URL
System displays incorrect time zone for the default zone
System does not start when SELinux is disabled
Troubleshooting installation and upgrade issues
Installation log files
Troubleshooting disk partition related issues
Unable to connect to RHN during Experience Portal installation
Mounting a DVD on Avaya Linux
MPP install files have Windows style newline characters
File system check (fsck) reports number of days error
Changing PostgreSQL user account passwords
Time synchronization problems
Determining whether the servers are synchronized
Verify that the chronyd service is operating properly
Synchronizing the MPP or auxiliary EPM clock with the primary EPM
Time Synchronization between external database and EPM servers
BIOS corrupted error on HP DL common servers after installing Avaya Linux
Compatibility issues
Application Interface web service
Application Logging web service
Speech server requirements
Restoring the previous operating system after an upgrade
Checklist for restoring the software on Avaya Enterprise Linux
Restoring the Avaya Enterprise Linux operating system
Restoring the software on the Primary EPM server or a single-server Experience Portal system running Avaya Enterprise Linux
Restoring the software on the Auxiliary EPM server running Avaya Enterprise Linux
Restoring the MPP software on a server running Avaya Enterprise Linux
Restoring the software on a dedicated Primary EPM server or a single-server EPM system running Red Hat Enterprise Linux Server
Restoring a dedicated MPP server on Red Hat Enterprise Linux Server
Cannot back up to Windows file share
Uninstalling and reinstalling Avaya Experience Portal
Uninstalling Tomcat application server
Reinstalling the EPM and MPP software on a single server
Reinstalling the MPP software
Reinstalling the primary EPM software on a dedicated EPM server
Reinstalling the EPM software in a single server system
Reinstalling the auxiliary EPM software
Validating Application Interface web service with Application Interface test client
Verifying communication with the Application Interface web service
Verifying outcalls and application launching with the Application Interface web service
Additional Application Interface web service validations with Application Interface test client
Avaya Experience Portal log files
EPM server logs
MPP server logs
Moving the MPP logs to a different location
Packing MPP logs and transcriptions in a TAR file
Packing MPP logs and transcriptions using getmpplogs.sh
Restoring packed MPP log files
Application server logs
Third party logs for ASR and TTS servers
New common server R3
New common server R3
MPP MRCP Timers
Avaya Experience Portal events and associated alarms
Events and associated alarms overview
PADMN events
PADMN00001
PADMN00002
PADMN00003
PADMN00004
PADMN00005
PADMN00006
PADMN00007
PADMN00008
PADMN00009
PADMN01001
PADMN01002
PADMN01003
PADMN01004
PADMN01005
PADMN01006
PADMN01007
PADMN01008
PADMN01009
PADMN01010
PADMN01011
PADMN01012
PADMN01013
PADMN01014
PADMN01101
PADMN01102
PADMN01103
PADMN01104
PADMN01105
PADMN01106
PADMN01107
PADMN01108
PADMN01109
PADMN01110
PADMN01111
PADMN01112
PADMN01113
PADMN01114
PADMN01115
PADMN01116
PADMN01117
PADMN01118
PADMN01119
PADMN01120
PADMN01121
PADMN01122
PADMN01123
PADMN01124
PADMN01125
PADMN01126
PADMN01127
PADMN01128
PADMN01129
PADMN01130
PADMN01131
PADMN01401
PADMN01402
PADMN01403
PADMN01404
PADMN01501
PADMN01502
PADMN01503
PADMN01504
PADMN01801
PADMN01802
PADMN01803
PADMN02101
PADMN02102
PADMN02103
PADMN02104
PADMN02105
PADMN02106
PADMN02301
PADMN02302
PADMN02303
PADMN02304
PADMN02305
PADMN02306
PADMN02307
PADMN02308
PADMN02309
PADMN02401
PADMN02402
PADMN02403
PADMN03501
PADMN03503
PADMN03601
PADMN03602
PADMN03603
PADMN03604
PADMN03605
PADMN03606
PADMN03607
PADMN03608
PADMN03609
PADMN03610
PADMN03611
PADMN03612
PADMN03613
PADMN03614
PADMN03615
PADMN03616
PADMN03617
PADMN03618
PADMN03619
PADMN03620
PADMN03621
PADMN03622
PADMN03623
PADMN03701
PADMN03702
PADMN03801
PADMN03802
PADMN03804
PADMN03810
PADMN03811
PADMN03812
PADMN10001
PADMN10002
PADMN10003
PADMN10004
PADMN10005
PADMN10006
PADMN10007
PADTL events
PADTL00018
PADTL00101
PADTL00102
PADTL00103
PAIWS events
PAIWS_E001
PAIWS_E002
PAIWS_E003
PAIWS_E004
PAIWS_E005
PAIWS_E006
PAIWS_E007
PAIWS_E008
PAIWS_E009
PAIWS_E010
PAIWS_E011
PAIWS_E012
PAIWS_E013
PAIWS_F001
PAIWS_F002
PAIWS_F003
PAIWS_F004
PAIWS_F005
PAIWS_R001
PAIWS_W001
PAIWS_W002
PAIWS_W003
PAIWS_W004
PAIWS_W005
PAIWS_W006
PAIWS_W007
PAIWS_W008
PAIWS_W009
PAIWS_W010
PAIWS_W011
PAIWS_W012
PAIWS_W013
PAIWS_W014
PAIWS_W015
PAIWS_W016
PAIWS_W017
PAIWS_W018
PAIWS_W019
PAIWS_W020
PAIWS_W021
PAIWS_W022
PAIWS_W023
PAIWS_W024
PAIWS_W025
PAIWS_W026
PAIWS_W027
PAIWS_W028
PAIWS_W029
PAIWS_W030
PAIWS_W031
PAIWS_W032
PAIWS_W033
PAIWS_W034
PAIWS_W035
PAIWS_W036
PAIWS_W037
PAIWS_W038
PAIWS_W039
PAIWS_W040
PAIWS_W041
PAIWS_W042
PAIWS_W043
PAIWS_W044
PAIWS_W045
PAIWS_W046
PAIWS_W047
PAIWS_W048
PAIWS_W049
PAIWS_W050
PAIWS_W051
PAIWS_W052
PAIWS_W053
PAIWS_W054
PALOG events
PALOG00001
PALOG00002
PALOG00003
PALOG00004
PALOG00005
PALOG00006
PALOG00007
PALOG00008
PALOG00009
PALOG00010
PALOG00011
PALOG00012
PALOG00013
PALOG00014
PALOG00015
PALOG00016
PALOG00017
PAPP events
PAPP_00001
PAPP_00011
PAPP_00021
PAPP_00031
PAPP_00041
PAPP_00051
PAPP_00061
PAPP_00071
PAPP_00081
PAPP_00091
PAPP_00002
PAPP_00012
PAPP_00022
PAPP_00032
PAPP_00042
PAPP_00052
PAPP_00062
PAPP_00072
PAPP_00082
PAPP_00092
PAPP_00003
PAPP_00013
PAPP_00023
PAPP_00033
PAPP_00043
PAPP_00053
PAPP_00063
PAPP_00073
PAPP_00083
PAPP_00093
PASR events
PASR_00001
PASR_00002
PASR_00003
PASR_00004
PASR_00005
PASR_00006
PASR_00007
PASR_00008
PASR_00009
PASR_00010
PASR_00011
PASR_00012
PASR_00013
PASR_00014
PASR_00015
PASR_00016
PASR_00017
PASR_00018
PASR_00019
PAVB events
PAVB_00001
PAVB_00002
PAVB_00003
PAVB_00004
PAVB_00005
PAVB_00006
PAVB_00101
PAVB_00102
PAVB_00103
PAVB_00104
PAVB_00106
PAVB_00107
PAVB_00109
PAVB_00110
PAVB_00111
PAVB_00112
PAVB_00113
PAVB_00128
PAVB_00131
PAVB_00133
PAVB_00134
PAVB_00136
PAVB_00137
PAVB_00138
PAVB_00139
PAVB_00140
PAVB_00141
PAVB_00142
PAVB_00143
PAVB_00144
PAVB_00146
PAVB_00147
PAVB_00148
PAVB_00149
PAVB_00151
PAVB_00153
PAVB_00156
PAVB_00157
PAVB_00159
PAVB_00160
PAVB_00161
PAVB_00162
PAVB_00163
PAVB_00165
PAVB_00166
PAVB_00167
PAVB_00169
PAVB_00170
PAVB_00173
PAVB_00174
PAVB_00175
PAVB_00176
PAVB_00178
PAVB_00179
PAVB_00180
PAVB_00181
PAVB_00183
PAVB_00184
PAVB_00185
PAVB_00186
PAVB_00187
PAVB_00188
PAVB_00189
PAVB_00190
PAVB_00191
PAVB_00193
PAVB_00194
PAVB_00195
PAVB_00196
PAVB_00197
PAVB_00198
PAVB_00200
PAVB_00202
PAVB_00203
PAVB_00204
PAVB_00208
PAVB_00212
PAVB_00213
PAVB_00216
PAVB_00218
PAVB_00219
PAVB_00220
PAVB_00222
PAVB_00224
PAVB_00225
PAVB_00226
PAVB_00227
PAVB_00230
PAVB_00305
PAVB_01001
PAVB_01004
PAVB_01016
PAVB_01018
PAVB_01019
PAVB_01020
PAVB_01021
PAVB_01024
PAVB_01026
PAVB_01027
PAVB_01028
PAVB_01029
PAVB_01030
PAVB_01031
PAVB_01032
PAVB_01033
PAVB_01034
PAVB_01035
PAVB_01037
PAVB_01038
PAVB_01039
PAVB_01040
PAVB_01041
PAVB_01045
PAVB_01046
PAVB_01048
PAVB_01049
PAVB_01050
PAVB_01051
PAVB_01052
PAVB_01053
PAVB_01054
PAVB_01055
PAVB_01056
PAVB_01057
PAVB_01058
PAVB_01059
PAVB_01065
PAVB_01073
PAVB_01074
PAVB_01075
PAVB_01076
PAVB_01077
PAVB_01078
PAVB_01079
PAVB_01080
PAVB_01081
PAVB_01082
PAVB_01083
PAVB_01084
PAVB_01085
PAVB_02001
PAVB_02002
PAVB_02003
PAVB_03001
PAVB_03003
PAVB_03006
PAVB_03008
PAVB_03009
PAVB_03010
PAVB_03011
PAVB_03013
PAVB_03020
PAVB_03022
PAVB_03023
PAVB_03024
PAVB_03025
PAVB_03026
PAVB_03027
PAVB_03028
PAVB_03029
PAVB_03035
PAVB_03036
PAVB_03037
PAVB_03038
PAVB_03039
PAVB_03040
PAVB_03041
PAVB_03042
PAVB_03043
PAVB_03045
PAVB_03046
PAVB_03047
PAVB_03048
PAVB_03049
PAVB_03050
PAVB_03051
PAVB_03052
PAVB_03053
PAVB_03055
PAVB_03056
PAVB_03057
PAVB_03059
PAVB_03060
PAVB_03061
PAVB_03062
PAVB_03063
PAVB_03064
PAVB_03098
PAVB_03099
PAVB_03100
PAVB_03101
PAVB_03103
PAVB_03104
PAVB_03105
PAVB_03106
PAVB_03107
PAVB_03109
PAVB_03110
PAVB_03111
PAVB_03112
PAVB_03151
PAVB_03152
PAVB_03154
PAVB_03155
PAVB_03156
PAVB_03158
PAVB_03160
PAVB_03162
PAVB_03163
PAVB_03164
PAVB_03165
PAVB_03169
PAVB_03170
PAVB_03172
PAVB_03173
PAVB_03174
PAVB_03175
PAVB_03176
PAVB_03177
PAVB_03178
PAVB_03179
PAVB_03180
PAVB_03181
PAVB_03182
PAVB_03184
PAVB_03185
PAVB_03186
PAVB_03188
PAVB_03189
PAVB_03190
PAVB_03199
PAVB_03200
PAVB_03201
PAVB_03306
PAVB_03307
PAVB_03308
PAVB_03309
PAVB_03310
PAVB_03313
PAVB_03314
PAVB_03315
PAVB_03316
PAVB_03317
PAVB_03318
PAVB_03319
PAVB_03320
PAVB_03321
PAVB_03323
PAVB_03324
PAVB_03325
PAVB_03326
PAVB_03328
PAVB_03329
PAVB_03331
PAVB_03332
PAVB_03333
PAVB_03334
PAVB_03335
PAVB_04001
PAVB_04002
PAVB_04005
PAVB_04006
PAVB_04007
PAVB_04008
PAVB_04009
PAVB_04010
PAVB_04011
PAVB_04012
PAVB_04013
PAVB_04015
PAVB_04016
PAVB_04018
PAVB_04041
PAVB_04045
PAVB_04046
PAVB_05003
PAVB_05005
PAVB_05006
PAVB_05026
PAVB_05027
PAVB_06003
PAVB_06004
PAVB_06005
PAVB_06006
PAVB_06007
PAVB_06009
PAVB_06011
PAVB_06013
PAVB_06015
PAVB_06017
PAVB_06018
PAVB_06019
PAVB_06020
PAVB_07001
PAVB_07002
PAVB_07004
PAVB_07005
PAVB_07008
PAVB_07009
PAVB_07010
PAVB_07013
PAVB_07016
PAVB_07017
PAVB_07021
PAVB_07024
PAVB_08002
PAVB_08003
PAVB_08004
PAVB_08005
PAVB_08006
PAVB_08007
PAVB_08008
PAVB_08009
PAVB_08010
PAVB_08011
PAVB_08012
PAVB_08013
PBUD events
PBUD_00001
PBUD_00002
PBUD_00003
PBUD_00004
PBUD_00005
PBUD_00006
PBUD_00007
PBUD_00008
PBUD_00009
PBUD_00010
PBUD_00011
PBUD_00012
PBUD_00101
PBUD_00102
PBUD_00103
PBUD_00104
PBUD_00105
PBUD_00106
PBUD_00111
PBUD_00112
PBUD_00113
PBUD_00114
PBUD_00115
PBUD_00121
PBUD_00122
PBUD_00123
PBUD_00124
PBUD_00125
PBUD_00126
PBUD_00130
PBUD_00131
PBUD_00132
PBUD_00141
PBUD_00151
PBUD_00152
PBUD_00153
PBUD_00154
PCDH events
PCDH_00001
PCDH_00002
PCDH_00003
PCDH_00004
PCDH_00005
PCDH_00006
PCDH_00007
PCDH_00008
PCDH_00009
PCDH_00010
PCDH_00011
PCDH_00012
PCDH_00013
PCDH_00014
PCDH_00015
PCDH_00016
PCDH_00017
PCDH_00018
PCDH_00019
PCDH_00020
PCDH_00021
PCDH_00022
PCDH_00023
PCDH_00024
PCDH_00025
PCDH_00026
PCDH_00027
PCDH_00028
PCDH_00029
PCDH_00030
PCDH_00031
PCDH_00101
PCDH_00102
PCDH_00103
PCDH_00104
PCDH_00105
PCDH_00106
PCDH_00107
PCDH_00108
PCDH_00109
PCDH_00110
PCERT events
PCERT02511
PCERT02512
PCERT02513
PCERT02514
PCRS events
PCRS_00001
PCRS_00002
PCRS_00003
PCXI events
PCXI_00001
PCXI_00002
PCXI_00003
PCXI_00004
PCXI_00005
PCXI_00006
PCXI_00007
PCXI_00008
PCXI_00009
PCXI_00010
PCXI_00011
PCXI_00012
PCXI_00013
PCXI_00014
PCXI_00015
PCXI_00016
PCXI_00017
PCXI_00018
PCXI_00019
PCXI_00020
PCXI_00021
PCXI_00022
PEASG Events
PEASG02501
PEASG02502
PEASG02503
PEML events
P_EML-DT01
P_EML-DT02
P_EML-DT03
P_EML-LN04
P_EML-LN07
P_EML-LN08
P_EML-LN11
P_EML-LN12
P_EML-LN13
P_EML-LN16
P_EML-LN20
P_EML-LN21
P_EML-LN27
P_EML-LN28
P_EML-SC06
P_EML-SC07
P_EML-SC10
P_EML-SC12
P_EML-SR01
P_EML-SR02
P_EML-SR04
P_EML-SR07
P_EML-SR09
P_EML-SR10
P_EML-SR11
P_EML-SR12
P_EML-SR13
PEVTM events
PEVTM00001
PEVTM00002
PEVTM00003
PEVTM00004
PEVTM00005
PEVTM00006
PEVTM00007
PEVTM00008
PEVTM00009
PEVTM00010
PEVTM00011
PEVTM00012
PEVTM00013
PEVTM00014
PEVTM00015
PEVTM00016
PLICE events
PLICE00001
PLICE00002
PLICE00003
PLICE00004
PLICE00005
PLICE00006
PLICE00007
PLICE00008
PLICE00009
PLICE00010
PLICE00011
PLICE00012
PLICE00013
PLICE00014
PLICE00015
PLICE00016
PLICE00017
PLICE00018
PLICE00019
PLICE00020
PLICE00021
PLICE00022
Proposed Solution
PLICE00024
PLICE00025
PLICE00026
Proposed Solution
PLICE00027
PLICE00028
PLOG events
PLOG_00001
PLOG_00002
PLOG_00003
PLOG_00004
PLOG_00005
PLOG_00006
PLOG_00007
PMMGR events
PMMGR00004
PMMGR00006
PLOGR events
PLOGR00001
PLOGR00002
PLOGR00003
PLOGR00004
PLOGR10001
PLOGR10002
PLOGR10003
PLOGR10004
PLSTNR events
PLSTNR0001
PLSTNR0002
PLSTNR0003
PLSTNR0004
PLSTNR0005
PLSTNR0006
PLSTNR0007
PLSTNR0008
PLSTNR0009
PLSTNR0010
PLSTNR0011
PLSTNR0012
PLSTNR0013
PLSTNR0014
PLSTNR0015
PLSTNR0016
PLSTNR0017
PLSTNR0018
PLSTNR0019
PLSTNR0020
PLSTNR0021
PLSTNR0022
PLSTNR0023
PLSTNR0024
PMMS events
PMMS_00001
PMMS_00002
PMMS_00003
PMMS_00004
PMRCP events
PMRCP00001
PMRCP00002
PMRCP00003
PMRCP00004
PMRCP00005
PMRCP00006
PMRCP00007
PMRCP00008
PMRCP00009
PMRCP00010
PMUG events
PMUG_00001
PMUG_00002
PMUG_00003
Exit codes for PMUG_00003
PMUG_00004
PMUG_00005
PMUG_00006
PMUG_00007
PMUG_00008
PMUG_00009
PMUG_00010
POMS events
POMS_00001
POMS_00002
POMS_00003
POMS_00004
POMS_00005
POMS_00006
POMS_00007
POMS_00008
POMS_00009
POMS_00010
POMS_00011
POMS_00012
POMS_00013
POMS_00014
POMS_00015
POMS_00016
POMS_00017
POMS_00018
POMS_00019
POMS_00020
POMS_00021
POMS_00022
POMS_00023
POMS_00024
POMS_00025
POMS_00026
POMS_00027
POMS_00028
POMS_00029
POMS_00030
POMS_00031
POMS_00032
POMS_00033
POMS_00034
POMS_00035
POMS_00036
POMS_00037
POMS_00038
POMS_00039
POMS_00040
POMS_00041
POMS_00042
POMS_00043
POMS_00044
POMS_00045
POMS_00046
POMS_00047
POMS_00048
POMS_00049
POMS_00050
POMS_00051
POMS_00052
POMS_00053
POMS_00054
POMS_00055
POMS_00056
POMS_00057
POMS_00058
POMS_00059
POMS_00060
POMS_00061
POMS_00062
POMS_00063
POMS_00064
POMS_00065
POMS_00066
POMS_00067
POMS_00068
POMS_00069
POMS_00070
POMS_00071
POMS_00072
POMS_00073
POMS_00074
POMS_00075
POMS_00076
POMS_00077
POMS_00078
POMS_00079
POMS_00080
POMS_00081
POMS_00082
POMS_00083
POMS_00084
POMS_00085
POMS_00086
POMS_00087
POMS_00088
POMS_00089
POMS_00090
POMS_00091
POMS_00092
POMS_00093
POMS_00094
POMS_00095
POMS_00096
POMS_00097
POMS_00098
POMS_00099
POMS_00100
POMS_00101
POMS_00102
POMS_00103
POMS_00104
POMS_00105
POMS_00106
POMS_00107
POMS_00108
POMS_00109
POMS_00110
POMS_00111
POMS_00112
POMS_00113
POMS_00114
POMS_00115
POMS_00116
POMS_00117
POMS_00118
POMS_00119
POMS_00120
POMS_00121
POMS_00122
POMS_00123
POMS_00124
POMS_00125
POMS_00126
POMS_00127
POMS_00128
POMS_00129
POMS_00130
POMS_00131
POMS_00132
POMS_00133
POMS_00134
POMS_00135
POMS_00136
POMS_00137
POMS_00138
POMS_00139
POMS_00140
POMS_00141
POMS_00142
POMS_00143
POMS_00144
POMS_00145
POMS_00146
POMS_00147
POMS_00148
POMS_00149
POMS_00150
POMS_00151
POMS_00152
POMS_00153
POMS_00154
POMS_00155
POMS_00156
POMS_00157
POMS_00158
POMS_00159
POMS_00160
POMS_00161
POMS_00162
POMS_00163
POMS_00164
POMS_00165
POMS_00166
POMS_00167
POMS_00168
POMS_00169
POMS_00170
POMS_00171
POMS_00172
POMS_00173
POMS_00174
POMS_00175
POMS_00176
POMS_00177
POMS_00178
POMS_00179
POMS_00180
POMS_00181
POMS_00182
POMS_00183
POMS_00184
POMS_00185
POMS_00186
POMS_00187
POMS_00188
POMS_00189
POMS_00190
POMS_00191
POMS_00192
POMS_00193
POMS_00194
POMS_00195
POMS_00196
POMS_00197
POMS_00198
POMS_00199
POMS_00200
POMS_00201
POMS_00202
POMS_00203
POMS_00204
POMS_00205
POMS_00206
POMS_00207
POMS_00208
POMS_00209
POMS_00210
POMS_00211
POMS_00212
POMS_00213
POMS_00214
POMS_00215
POMS_00216
POMS_00217
POMS_00218
POMS_00219
POMS_00220
POMS_00221
POMS_00222
POMS_00223
POMS_00224
POMS_00225
POMS_00226
POMS_00227
POMS_00228
POMS_00229
POMS_00230
POMS_00231
POMS_00232
POMS_00233
POMS_00234
POMS_00235
POMS_00236
POMS_00237
POMS_00238
POMS_00239
POMS_00240
POMS_00241
POMS_00242
POMS_00243
POMS_00244
POMS_00245
POMS_00246
POMS_00247
POMS_00248
POMS_00249
POMS_00250
POMS_00251
POMS_00252
POMS_00253
POMS_00254
POMS_00255
POMS_00256
POMS_00257
POMS_00258
POMS_00259
POMS_00260
POMS_00261
POMS_00262
POMS_00263
POMS_00264
POMS_00265
POMS_00266
POMS_00267
POMS_00268
POMS_00269
POMS_00270
POMS_00271
POMS_00272
POMS_00273
POMS_00274
POMS_00275
POMS_00276
POMS_00277
POMS_00278
POMS_00279
POMS_00280
POMS_00281
POMS_00282
POMS_00283
POMS_00284
POMS_00285
POMS_00286
POMS_00287
POMS_00288
POMS_00289
POMS_00290
POMS_00291
POMS_00292
POMS_00293
POMS_00294
POMS_00295
POMS_00296
POMS_00297
POMS_00298
POMS_00299
POMS_00300
POMS_00301
POMS_00302
POMS_00303
POMS_00304
POMS_00305
POMS_00306
POMS_00307
POMS_00308
POMS_00309
POMS_00310
POMS_00311
POMS_00312
POMS_00313
POMS_00314
POMS_00315
POMS_00316
POMS_00317
POMS_00318
POMS_00319
POMS_00320
POMS_00321
POMS_00322
POMS_00323
POMS_00324
POMS_00325
POMS_00326
POMS_00327
POMS_00328
POMS_00329
POMS_00330
POMS_00331
POMS_00332
POMS_00333
POMS_00334
POMS_00335
POMS_00336
POMS_00337
POMS_00338
POMS_00339
POMS_00340
POMS_00341
POMS_00342
POMS_00343
POMS_00344
POMS_00345
POMS_00347
POMS_00348
POMS_00349
POMS_00350
POMS_00351
POMS_00352
POMS_00355
POMS_00356
POMS_00357
POMS_00358
POMS_00363
POMS_00364
POMS_00365
POMS_00366
POMS_00367
POMS_00368
POMS_00369
POMS_00370
POMS_00371
POMS_00372
POMS_00373
POMS_00374
POMS_00386
POMS_00387
POMS_00388
POMS_00389
POMS_00390
PSESM events
PSESM00001
PSESM00002
PSESM00003
PSESM00004
PSESM00005
PSESM00006
PSESM00007
PSESM00008
PSESM00009
PSESM00010
PSESM00011
PSESM00012
PSESM00013
PSESM00014
PSESM00015
PSESM00016
PSESM00017
PSESM00018
PSESM00019
PSESM00020
PSESM00021
PSESM00022
PSESM00023
PSESM00024
PSESM00025
PSESM00026
PSESM00027
PSESM00028
PSESM00029
PSESM00030
PSESM00031
PSESM00032
PSESM00033
PSESM00034
PSESM00035
PSESM00036
PSESM00037
PSESM00038
PSESM00039
PSESM00040
PSESM00041
PSESM00042
PSESM00043
PSESM00044
PSESM00045
PSESM00046
PSESM00047
PSESM00048
PSESM00049
PSESM00050
PSESM00051
PSESM00052
PSESM00053
PSESM00054
PSESM00055
PSESM00056
PSESM00057
PSESM00058
PSESM00059
PSESM00060
PSESM00061
PSESM00062
PSESM00063
PSESM00064
PSESM00065
PSESM00066
PSESM00067
PSESM00068
PSESM00070
PSESM00071
PSESM00072
PSESM00073
PSESM00074
PSESM00075
PSESM00076
PSESM00077
PSESM00078
PSESM00083
PSESM00089
PSESM00090
PSESM00091
PSESM00093
PSESM00094
PSESM00095
PSMS events
P_SMS-LN05
P_SMS-LN06
P_SMS-LN07
P_SMS-LN08
P_SMS-LN09
P_SMS-LN10
P_SMS-LN11
P_SMS-LN21
P_SMS-LN24
P_SMS-LN29
P_SMS-LN30
P_SMS-LN31
P_SMS-LN32
P_SMS-LN34
P_SMS-LN35
P_SMS-LN36
P_SMS-LN37
P_SMS-SC08
P_SMS-SC09
P_SMS-SC12
P_SMS-SR01
P_SMS-SR02
P_SMS-SR03
P_SMS-SR08
P_SMS-SR13
P_SMS-SR14
PSNMP events
PSNMP_I001
PSNMP_I002
PSNMP_I003
PSNMP_I004
PSNMP_I005
PSNMP_E001
PSNMP_E002
PSNMP_E003
PSNMP_E004
PSNMP_E005
PSNMP_E006
PSNMP_E007
PSNMP_E008
PSNMP_E009
PSNMP_E011
PSNMP_E012
PSNMP_W001
PSNMP_W002
PSNMP_W003
PSNMP_W004
PSNMP_W005
PSNMP_W006
PSNMP_W007
PSNMP_W008
PSNMP_W009
PSNMP02601
PSNMP02602
PSNMP02603
PSNMP02604
PSNMP02605
PSNMP02606
P_AMS_0300
LSNMP01001
LSNMP01003
LSNMP01006
PSYSM events
PSYSM00001
PSYSM00002
PSYSM00003
PSYSM00004
PSYSM00005
PSYSM00006
PSYSM00007
PSYSM00008
PSYSM00009
PSYSM00010
PSYSM00011
PSYSM00012
PSYSM00013
PSYSM00014
PSYSM00015
PSYSM00016
PSYSM00017
PSYSM00018
PSYSM00019
PSYSM00020
PSYSM00021
PSYSM00022
PSYSM00023
PSYSM00024
PSYSM00025
PSYSM00026
PSYSM00027
PSYSM00028
PSYSM00029
PSYSM00030
PSYSM00031
PSYSM00032
PSYSM00033
PSYSM00034
PSYSM00035
PSYSM00036
PSYSM00037
PSYSM00038
PSYSM00039
PSYSM00040
PSYSM00041
PSYSM00042
PSYSM00043
PSYSM00044
PSYSM00045
PSYSM00046
PSYSM00047
PSYSM00048
PSYSM00049
PSYSM00050
PSYSM00051
PSYSM00054
PSYSM00056
PSYSM00057
PSYSM00058
PSYSM00059
PSYSM00060
PSYSM00061
PTELE events
PTELE00001
PTELE00002
PTELE00003
PTELE00004
PTELE00005
PTELE00006
PTELE00007
PTELE00008
PTELE00009
PTELE00010
PTELE00011
PTELE00012
PTELE00013
PTELE00014
PTELE00015
PTELE00016
PTELE00017
PTELE00018
PTELE00019
PTELE00020
PTELE00021
PTELE00022
PTELE00023
PTELE00024
PTELE00025
PTELE00026
PTELE00027
PTELE00028
PTELE00029
PTELE00030
PTELE00031
PTELE00032
PTELE00033
PTELE00034
PTELE00035
PTELE00036
PTELE00037
PTELE00038
PTELE00039
PTELE00040
PTELE00041
PTELE00042
PTELE00043
PTELE00044
PTELE00045
PTELE00046
PTELE00047
PTELE00048
PTELE00049
PTELE00050
PTELE00051
PTELE00052
PTELE00053
PTELE00054
PTELE00055
PTELE00056
PTELE00057
PTELE00058
PTRC events
PTRC_00001
PTRC_00002
PTRC_00003
PTRC_00004
PTRC_00005
PTRC_00011
PTRC_00012
PTRC_00013
PTRC_00014
PTRC_00016
PTRC_00019
PTRC_00020
PTRC_00021
PTRC_00022
PTRC_00023
PTRC_00024
PTRC_00025
PTRC_00031
PTRC_00032
PTRC_00033
PTRC_00035
PTTS events
PTTS_00001
PTTS_00002
PTTS_00003
PTTS_00004
PTTS_00005
PTTS_00006
PTTS_00007
PTTS_00008
PTTS_00009
PTTS_00010
PTTS_00011
PTTS_00012
PTTS_00013
PTTS_00014
PTTS_00015
PTTS_00016
PTTS_00017
PTTS_00018
PTTS_00019
PTXT events
P_TXT00002
P_TXT00003
P_TXT00004
P_TXT00005
P_TXT00006
P_TXT00008
P_TXT00009
P_TXT00010
P_TXT00011
P_TXT00012
P_TXT00013
P_TXT00015
P_TXT00017
P_TXT00018
P_TXT00022
P_TXT00024
P_TXT00025
P_TXT00026
Implementing Avaya Experience Portal on multiple servers
Overview
Preparing to connect to Avaya Enterprise Linux using an Ethernet cable
Installing and configuring Avaya Enterprise Linux
State of identity variables in Master Software Image and on first boot
Restarting the Linux system in a single user mode for diagnostics
Overview
Installing Red Hat Enterprise Linux Server
Experience Portal software installation prerequisites
Prerequisites checklist for installing Avaya Experience Portal software
Default Red Hat umask
Platform Vendor Independent Check
High level packages required for the installation of Experience Portal 8.1
Verifying the Linux version number
Verifying server communication worksheet
Verifying communication between the primary EPM server and all other servers
Verifying communication between the MPP servers and all other servers
Manually mapping hostnames to connect the primary EPM with other servers
Optional: Verifying communication between the auxiliary EPM server and all other servers
Checking for stale or hung mount points
Verifying server time synchronization
Time Synchronization between the external database and EPM servers
Installing the Oracle JDBC driver
Installing the EPM and MPP software on different servers
AEP installation script
Installing the EPM software on the primary EPM server
Install the MPP software
MPP software installation
Installing the MPP software interactively
User accounts created during Experience Portal software installation
Optional: Installing the EPM software on auxiliary EPM server
Configuring and initializing the Avaya Experience Portal system
Checklist for configuring a basic Experience Portal system
Logging in to the EPM web interface using the Avaya Services init account
Logging in to the Experience Portal web interface
Installing the license file
Checklist for configuring external systems
Configuring browsers to use TLS security
Configuring a WebSphere Application Server to work with Nuance speech servers
Configuring A-Law encoding for Nuance ASR servers
Configuring parameters for getting recognition results from the Nuance server
Adding H.323 connections
Adding a SIP connection
Adding the MPP servers
Adding ASR servers
Adding TTS servers
Pre-configurations and installations required for adding a Nuance speech server
Optional: Adding the auxiliary EPM server
Starting all MPP servers
Adding the Experience Portal test application
Running the sample application
Test Application result for Call Classification option
Test Application result for Call Conferencing option
Test Application result for Call Merge option
Software Upgrade functionality
Optional: Disabling the InstallAgent RPM
Reinstalling the InstallAgent RPM
External time sources
Configuring the Primary EPM server to point to an external time source
Non-English language support
Non-English character support on the EPM web pages
Configuring Chinese on Avaya Enterprise Linux
Configuring Japanese on Avaya Enterprise Linux
Configuring Korean on Avaya Enterprise Linux
Disabling the RedHat Enterprise Linux GUI login page from displaying the user list
Troubleshooting installation issues
Changing the Product ID for an existing Experience Portal system
Reloading the Experience Portal environment variables
File system check (fsck) reports error in number of days
Installation worksheets
Installation worksheets for the Avaya Experience Portal dedicated server configuration
Single server configuration worksheet
Primary EPM server installation worksheet
MPP server installation worksheet
Auxiliary EPM server installation worksheet
ASR server installation worksheet
TTS server installation worksheet
H.323 installation worksheet
SIP installation worksheet
Speech application installation worksheet
Implementing Avaya Experience Portal on a single server
Installing and configuring Avaya Enterprise Linux
Avaya Experience Portal software installation prerequisites
Prerequisites checklist for installing Avaya Experience Portal software on a single server
Verifying communication between the Experience Portal server and the external systems
Manually mapping hostnames to connect the Experience Portal server with other servers in the system
Installing Experience Portal
Installing the Avaya Experience Portal software
Optional: Installing a Tomcat application server
Optional: Single server Avaya Experience Portal and Application server configuration
Optional: Installing a Tomcat application server on the Experience Portal server
Optional: Manually installing a Tomcat application server on the Experience Portal server
Adding Tomcat user accounts
Uninstalling the Tomcat application server
Configuring and initializing the Avaya Experience Portal single server system
Checklist for configuring a basic Experience Portal system
Adding and starting the MPP server
Configure and run the Application Interface test client
Configuring Experience Portal for outcall
Running the Application Interface test client VPAppIntfClient.sh
Non-English language support
Troubleshooting installation issues
Changing PostgreSQL user account passwords
Installation worksheets
Installation worksheets for the Avaya Experience Portal single server configuration
Upgrading to Avaya Aura Experience Portal 7.2
Avaya Aura Experience Portal system upgrade overview
System upgrade overview
Upgrading a system that uses Avaya Enterprise Linux
Upgrading the Primary EPM on Avaya Enterprise Linux
Upgrading an Auxiliary EPM on Avaya Enterprise Linux
Upgrading a Media Processing Platform (MPP) on Avaya Enterprise Linux
Upgrading a single server Experience Portal system on Avaya Enterprise Linux
Upgrading a system that uses Red Hat Enterprise Linux Server
Upgrading the Primary EPM on Red Hat Enterprise Linux Server
Upgrading an Auxiliary EPM on Red Hat Enterprise Linux Server
Upgrading a Media Processing Platform (MPP) on Red Hat Enterprise Linux Server
Upgrading the single server Experience Portal system on Red Hat Enterprise Linux Server
Upgrading the operating system
Operating system upgrade overview
Backing up data
Staging the Experience Portal 6.x or 7.x backup files on the Primary EPM before upgrading Experience Portal
Upgrading Avaya Enterprise Linux using an ISO image file
Upgrading Avaya Enterprise Linux from the software installation DVD
Upgrading Red Hat Enterprise Linux Server on the dedicated EPM server
Upgrading Red Hat Enterprise Linux Server on a dedicated MPP server
Upgrading Red Hat Enterprise Linux Server on a single server system
Taking an MPP offline using the EPM web interface
Stopping the MPP service
Preventing loss of reporting data prior to upgrading MPP
Software upgrade prerequisites
Prerequisites checklist for upgrading Experience Portal
Minimum server hardware requirements
Disk space requirements
Space requirement for upgrading the primary EPM on Red Hat Enterprise Linux
Space requirement for upgrading the primary EPM on Avaya Enterprise Linux
License Requirements
Verifying the Linux version number
Verifying communication between the upgraded Experience Portal servers
Ensuring new SMS and Email records are created after upgrades
Verifying server time synchronization
Updating the external database configuration
Upgrading the EPM and MPP software on different servers
Upgrading the Primary EPM server
EPM software upgrade overview
Upgrading the Primary EPM software interactively
Copying and restoring the backup files
Upgrading an Auxiliary EPM server
Auxiliary EPM software upgrade overview
Upgrading the Auxiliary Experience Portal software interactively
Upgrading the MPP software
MPP software upgrade overview
Upgrading the MPP software interactively
Reestablishing the link between the EPM and the upgraded MPP
Upgrading an Auxiliary EPM server
Upgrading the Experience Portal software on a single server
Experience Portal software upgrade on a single server overview
Upgrading the Experience Portal software interactively on a single server
Reestablishing the link between the EPM and the MPP
Optional: Updating the co-resident application server
Configuring and testing an upgraded Avaya Experience Portal system
Avaya Experience Portal system configuration checklist for a system upgraded to 8.1
Upgrading the Experience Portal license
Testing an individual MPP
Enabling FIPS
Importing server identity certificates
Non-English language support
Troubleshooting upgrade issues
Upgrade installation log files
Primary EPM root certificate is signed with a weak hashing algorithm warning
Invalid password for database user
Recovering Avaya Enterprise Linux configuration information after an upgrade
Restoring the previous operating system after an upgrade
Restoring the software on an Auxiliary EPM server running Red Hat Enterprise Linux Server
Preupgrade worksheets
Primary EPM server upgrade worksheet
Auxiliary EPM server upgrade worksheet
MPP server upgrade worksheet
Single EPM server upgrade worksheet
Training videos
Administrator course
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