Use this page to configure download settings for Session Detail Record (SDR), Call Detail Record (CDR), and Application Detail Record (ADR) data.
Use this page to view download settings for Session Detail Record (SDR), Call Detail Record (CDR), and Application Detail Record (ADR) data.
This page contains the:
General section
This section determines what records Experience Portal downloads from the MPP servers to the Experience Portal database. Experience Portal uses this data to create the call, session, and application reports.
If you have:
A single Experience Portal system, this database resides on the EPM server.
Multiple Experience Portal systems that share an external database, this database resides in a centralized location determined by your site’s configuration.
|
Field |
Description |
|---|---|
|
Download Session Detail Records |
The options are:
Determines whether Experience Portal downloads Session Detail Records (SDRs) to the database. This information is required in order to create the Session Summary report and Session Detail report. |
|
Download VoiceXML Log Tags |
The options are:
Determines whether Experience Portal downloads Voice eXtensible Markup Language (VoiceXML) Log tag records to the database. This information is required to view VoiceXML Log tag messages in the Application Summary report and Application Detail report. |
|
Download CCXML Log Tags |
Note:
This field is not displayed if you have installed Avaya Aura® Media Server on the system. The options are:
Determines whether Experience Portal downloads Call Control eXtensible Markup Language (CCXML) Log tag records to the database. This information is required to view CCXML Log Tag messages in the Application Summary report and Application Detail report. |
Report Database Record Data group
|
Field |
Description |
|---|---|
|
Purge Records |
The options are:
Note:
Yes is recommended for most Experience Portal configurations. Use No only if there is a database administrator who is responsible for maintaining the Experience Portal database and making sure that old records are deleted in a timely fashion. |
|
Call/Session Retention Period |
The number of days the EPM or external reporting database retains call and session data records. The system purges any data that is older than this setting. Experience Portal uses this data to create the call activity reports. Enter a whole number from 0 to 9999. The default is 30. Note:
This field is available only if Purge Records is set to Yes. |
|
Application Retention Period |
The number of days the EPM or external reporting database retains application data records. The system purges any data that is older than this setting. Experience Portal uses this data to create the application reports. Enter a whole number from 0 to 9999. The default is 15. Note:
This field is available only if Purge Records is set to Yes. |
|
Managed Application Retention Period |
The number of days the EPM retains managed application data records. The system purges any data that is older than this setting. Note:
This field is displayed only if a managed application is installed on Experience Portal. Experience Portal uses this data to create the managed application reports. Enter a whole number from 0 to 9999. The default is 15. Note:
This field is available only if Purge Records is set to Yes. |
|
Performance Retention Period |
The number of days the EPM or external reporting database retains performance data records. The system purges any data that is older than this setting. Experience Portal uses this data to create the Performance report. Enter a whole number from 0 to 9999. The default is 30. Note:
This field is available only if Purge Records is set to Yes. |
|
Performance Report Aggregation Period |
The number of minutes for the system to use as the periodic interval to collect, average, and store performance data records for the Performance report. Enter a whole number from 0 to 999. The default is 5. |
Download and Maintenance Schedules group
This section determines the download and maintenance schedule. Experience Portal automatically downloads report data from the MPP servers. It also deletes report data used by reports and scheduled report output based on the configured retention periods.
|
Field or Button |
Description |
|---|---|
|
Periodic Download |
If this field is set to Yes, Experience Portal automatically downloads report data from the MPP servers at regular intervals. The interval is specified in the Download Interval field. You should only select this option if your network can handle the bandwidth required to download the report data while the system is at full capacity. |
|
Download Interval |
If Periodic Download is Yes, the number of minutes that should elapse between downloads. |
|
On-demand Download |
If this option is set to Yes, Experience Portal downloads the latest data from the MPP servers when a report is generated either by a user or by a scheduled report. |
|
New Schedule |
To create a new download schedule, select the check boxes for the appropriate days of the week on which this download should run. |
|
Start Time |
To create a new download schedule, enter
the time that the download should start running using a 24-hour clock
in the format For example, to set the download time to midnight, enter 00:00. To set the download time to 11:59 p.m., enter 23:59. |
|
Add |
Saves the new schedule. |
|
Download and Maintenance Schedules Display text box |
The current download and maintenance schedules. You can select individual entries in this list by clicking on them. |
|
Remove |
Removes the selected schedules in the Download and Maintenance Schedules display text box. |