Session Detail and Session Summary page field descriptions

Use this page to create a Session Detail report.

Use this page to create a Session Summary report.

This page contains the:

Date and Time group
Optional Filters group
Fields common to the Call Detail, Session Summary, and Session Detail reports

Date and Time group


Button	Description
Predefined Values	The options are: All Dates and Times Today Yesterday This Week Last Week This Month Last Month
Last	Limits the report to a given number of days or hours. Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99. The number of days is calculated from midnight to 11:59 p.m. For example, if the current time is 3:00 p.m. on Wednesday and you enter a `3` in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day.
Between	Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time. If you want a different range of dates: In the beginning of the Start Date/Time field, enter the start date using the format `mmm-dd-yyyy` or click the calendar icon to select the date from a pop-up calendar. After the start date, enter the start time using a 24-hour format and the same timezone as the EPM. For example, you could enter `Mar-03-2007 16:26:10`. The default for this field is one week prior to the current date at time 00:00:00. In the beginning of the End Date/Time field, enter the end date using the format `mmm-dd-yyyy` or click the calendar icon to select the date from a pop-up calendar. After the end date, enter the end time using a 24-hour format and the same timezone as the EPM. For example, you could enter `Mar–10–2007 16:26:10`. The default for this field is the day prior to the current date at time 23:59:59.

Note:

The amount of data available for this report depends on the setting for call data records in the Call/Session Retention Period field in the Report Database Record Data group on the Report Data Configuration page.

For example, if the value is set to 14, you can enter a start date that is two weeks before the current date. If the value is set to 7, you can only check for the previous week.

Optional Filters group

In any text field:

All searches are case insensitive unless otherwise noted.
You can replace one or more characters with a wildcard. To replace one character, use _ (underscore). To replace any number of characters, use a % (percent sign).
For example, car_ matches Cart or cars, while Car% matches Cart, cars, Cart Rentals, Car Rentals, CARPET, and so on.
To specify multiple keywords, any one of which will result in a match, use the , (comma) search operator to separate the keywords. For example, to find all calls that came from either 111-555-1212 or 222-555-1214, you would enter tel:1115551212,tel:2225551214 in the Originating # field.
To specify that a keyword should NOT appear in record, use the ~ (tilde) search operator in front of the keyword. For example, to find all calls that did NOT come from 111-555-1212, you would enter ~tel:1115551212 in the Originating # field.
To specify that multiple keywords must all appear in a record for it to be a match, use the + (plus sign) search operator in front of the keyword.
You can combine wildcards and search operators. For example, if you want to eliminate all calls that originated from numbers in the 408 and 303 area codes, you would enter ~tel:303%+~tel:408% in the Originating # field.


Field or Link	Description
Reset	Restores the default filter settings and displayed column settings. The default columns are: Start Time Application Average ASR % First Prompt Latency Average Prompt Latency Duration Highest Latency Lowest ASR Recognition % Exit Page Note: When you click this link, Experience Portal restores the defaults for all filters, even those that are not displayed if the section is collapsed.
Avaya Experience Portal	If your installation has multiple Experience Portal systems that use a shared database, this field lists all of the available systems. The options are: All systems A specific Experience Portal system. If you select this option, only the call sessions handled by the media servers assigned to this system will be shown in the report.
Media Server	The name of the media server that handled the session. The options are: All servers A specific media server name
Application Server Application Name	The name or URL of the application server that handled the session. The options are: All applications. This is the default. A specific application name. Note: This filter only works for applications compiled with Orchestration Designer 4.0 or later.
more >>	Displays the rest of the optional report filters. Note: The rest of the fields in this group do not display until you click this link.
Show Column	Each filter has an associated check box under this header. To show a particular piece of information in its own column in the report, select its associated Show Column check box. To hide that piece of information, clear the associated check box.
Average ASR %	The average percentage of utterances that were recognized by the Automatic Speech Recognition (ASR) server. Any Average ASR values of 30 or less are displayed in red, unless there were no speech inputs in the session. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Recognized Utterances Recognized Number of Utterances	The number of utterances that were correctly recognized during the session. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Total Utterances/Interactions Total Number of Utterances	The total number of utterances made by the caller during the session. For sessions of type HTML, this value represents the number of user interactions with the mobile application. That is the number of HTML pages fetched. Note: This value does not include Dual-tone multi-frequency (DTMF) responses. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Average Confidence	The average confidence level achieved while recognizing utterances. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
First Prompt Latency	The number of milliseconds after Avaya Experience Portal received the call before the initial prompt began playing. Note: The First Prompt Latency value includes both the time it took Avaya Experience Portal to answer the phone as well as the time it took the first application page to load and request that a prompt be played. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Average Prompt Latency	The average time, in milliseconds, after the caller issued a speech command before the subsequent prompt began playing. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Duration	The length of the session in seconds. Note: The duration of a session includes call timeouts and other overhead operations that are not included in any particular call. Therefore, the duration of an entire session may be greater than the sum of the call durations that took place during that session. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Highest Page Loading Latency Highest Page Latency Time	The number of milliseconds that it took for Avaya Experience Portal to retrieve the slowest application page from the application server The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Highest Page Loading Latency (URL) URL	The URL of the VoiceXML page that was the slowest to load.
Lowest ASR Recognition %	The lowest percentage of utterances that were recognized by the ASR server for any page used in the session. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Lowest ASR Recognition (Recognized Utterances) Number Of Recognized Utterances For Lowest ASR Page Number of Recognized Utterances	The number of correctly recognized utterances made on the page with the lowest percentage of correctly recognized utterances. The number of correctly recognized utterances made on the page shown in the URL field. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Lowest ASR Recognition (Total Utterances) Total Utterances For Lowest ASR Page Total Number of Utterances	The total number of utterances made on the page with the lowest percentage of correctly recognized utterances. The total number of utterances made on the page shown in the URL field. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Lowest ASR Recognition (URL) Lowest ASR Page URL URL	The URL of the VoiceXML page with the lowest number of recognized utterances.
Maximum Consecutive Recognition Errors	The maximum number of times in a row that an utterance was not recognized during a session. Note: This value tracks the maximum consecutive number of recognition errors, not the total number of recognition errors for a given utterance. For example, if the caller had to repeat the word "brokerage" twice on the first menu and three times on the second menu, then this field would display 3. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
ASR Session ID	The Session ID on the ASR server. This is the MRCP session ID if the ASR server uses the MRCP protocol. Note: When multiple ASR servers are used, the ASR Session ID field contains only the first Session ID. To find all of the ASR Session IDs, examine the Speech events in the Session Transcription.
TTS Session ID	The Session ID on the Text-to-Speech (TTS) server. This is the MRCP session ID if the TTS server uses the MRCP protocol.
Performance Trace	Whether there is a performance trace log available for this session. The options are: All values No Yes
Session Source	How the session started. The options are: All values Inbound Call: The session was initiated by a telephone call coming into theAvaya Experience Portal system. Outcall (CCXML): The session was initiated through the LaunchCCXML method on the outcall webservice. Outcall (VoiceXML): The session was initiated through the LaunchVXML method on the outcall webservice. Spawned Session: The session was initiated by another CCXML session. Email Inbound: The session was initiated through an inbound email message. Email Outbound: The session was initiated through an outbound email message. Email DSN: The session was initiated through an email DSN. HTML Inbound: The session was initiated through an HTML application. SMS Inbound: The session was initiated through an inbound SMS message. SMS Outbound: The session was initiated through an outbound SMS message. SMS Receipt: The session was initiated through an SMS receipt notification. Inbound Call: The session was initiated by a telephone call coming into theAvaya Experience Portal system. Outcall (CCXML): The session was initiated through the LaunchCCXML method on the outcall webservice. Outcall (VoiceXML): The session was initiated through the LaunchVXML method on the outcall webservice. Spawned Session: The session was initiated by another CCXML session. Email Inbound: The session was initiated through an inbound email message. Email Outbound: The session was initiated through an outbound email message. Email DSN: The session was initiated through an email DSN. SMS Inbound: The session was initiated through an inbound SMS message. SMS Outbound: The session was initiated through an outbound SMS message. SMS Receipt: The session was initiated through an SMS receipt notification. For more information on the web service methods, see the The Application Interface web service chapter in the Administering Avaya Experience Portal guide.
Session Type	The options are: All values VoiceXML: The session was handled by a single VoiceXML application. Dialog: This part of the session was handled by a VoiceXML dialog subsession launched by a CCXML application. CCXML: The session was handled by a CCXML application. If the application launched multiple VoiceXML dialog subsessions, this session type indicates that these statistics apply to the entire session, including all dialog subsessions. TextXML: The session was created by an email or SMS application. HTML: The session was created by an HTML application. VoiceXML: The session was handled by a single VoiceXML application. Dialog: This part of the session was handled by a VoiceXML dialog subsession launched by a CCXML application. CCXML: The session was handled by a CCXML application. If the application launched multiple VoiceXML dialog subsessions, this session type indicates that these statistics apply to the entire session, including all dialog subsessions.
Session Transcription	Whether there is a session transcription log available for this session. The options are: All values No Yes
Slot	The session slot number, used by Avaya Experience Portal to uniquely identify the session. This slot number is included in the name of the associated logs on the media server. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Start Page Name	The name of the first page that the session accessed on the speech server.
Exit Page	The VoiceXML or CCXML page where the disconnect event occurred.
Exit Info #1	Optional information regarding the termination of the session. The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo1 field of the session variable.
Exit Info #2	Optional information regarding the termination of the session. The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo2 field of the session variable.
Exit Reason	The reason why the session ended. The application developer determines the value for this database field by setting the exitReason field of the session variable. If the application does not pass a value, this field defaults to `Application exited`.
VoiceXML Page Cache Hits	The number of times a VoiceXML page was retrieved from the cache during the session. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
VoiceXML Page Requests	The number of VoiceXML pages that were requested during the session. The options are: All values Less Than `<enter value>` Equal To `<enter value>` Greater Than `<enter value>`
Session ID	The unique identifier for the session assigned by the media server. Note: This field is case-sensitive.
Parent ID	When sessions are related, the session id of the starting session. Applications can set the Parent ID by using the exit variable `exitParentID`. This can be used to logically link sessions to a single parent session to facilitate the generation of end-to end-reports. Note: Not all applications are written in a way that supports this feature. In order for the value to be populated, the Orchestration Designerdeveloper must save the original session ID and store the session ID in each related session by setting the field exitParentId in the session variable. For more information, see Orchestration Designer documentation.
Dialog ID	The unique global identifier given to every dialog belonging to the session.
Application	The name of the application.
ASR Server	The name of the ASR server that handled the session and the number of seconds that it was used. Multiple servers are separated by a comma.
TTS Server	The name of the TTS server that handled the session and the number of seconds that it was used. Multiple servers are separated by a comma.
<< less	Collapses the Optional Filters group.

Fields common to the Call Detail, Session Summary, and Session Detail reports



Start Time Start Date/Time	The date and time that the session started.
Total Sessions	The total number of sessions that match the specified filter criteria.
View Session Details icon	To view the details for a particular session, click this icon at the end of the row. Avaya Experience Portal displays the Session Details page.

Report Type group

The report type or types you want to summarize by.

The options are:

Session Averages displays the Session Averages group.
Highest Page Loading Latency displays the Highest Page Loading Latency group.
Lowest ASR Recognition displays the Lowest ASR Recognition group.
Exit Page displays the Exit Page group.
Exit Info #1 displays the Exit Info #1 group.
Exit Info #2 displays the Exit Info #2 group.
Exit Reason displays the Exit Reason group.
Topic displays the Topic group.