Constructor
-
new CustomerManagement(csConfig)
-
Customer Management API
Parameters:
Name Type Description csConfig
AvayaDataStoreClient.Config.CsConfiguration
Methods
-
createJourneyElement(body, authorization) → {Object}
-
Create Journey Element
Parameters:
Name Type Description body
Object authorization
String Authorization Header
Returns:
{ Object }response with JSON Object
-
getCustomerDetails(workrequestId, customerId) → {Object}
-
Get Customer Details from Customer Management via work Request Id or Customer ID
Parameters:
Name Type Description workrequestId
String workrequestId of data object
customerId
String Customer ID
Returns:
{ Object }response with JSON Object
-
getCustomerHistory(workrequestId) → {Object}
-
Get Customer History from Customer Management via work Request Id
Parameters:
Name Type Description workrequestId
String workrequestId of data object
Returns:
{ Object }response with JSON Object
-
getCustomerHistoryOnCustomer(customerId) → {Object}
-
Get Customer History from Customer Management via customer Id
Parameters:
Name Type Description customerId
String customerId of data object
Returns:
{ Object }response with JSON Object
-
getCustomerId(crmId, phone, email, social, platform, accountId, accountType) → {Object}
-
Get Customer Id from Customer Management via email or phone
Parameters:
Name Type Description crmId
String Customer Record ID
phone
String phone of Customer
email
String email of Customer
social
String social media details of Customer
platform
String social media platform associated with the social media details of Customer
accountId
String account id
accountType
String account type
Returns:
{ Object }response with JSON Object
-
getCustomerJourney(workrequestId, topic) → {Object}
-
Get Customer Journey from Customer Management via work Request Id
Parameters:
Name Type Description workrequestId
String workrequestId of data object
topic
String topic associated with the customer journey
Returns:
{ Object }response with JSON Object
-
getCustomerJourneyOnCustomer(customerId, topic) → {Object}
-
Get Customer Journey from Customer Management via customer Id
Parameters:
Name Type Description customerId
String customerId of data object
topic
String topic associated with the customer journey
Returns:
{ Object }response with JSON Object
-
getCustomerManagementStatus(csConfig) → {String}
-
Get Customer Management Status
Parameters:
Name Type Description csConfig
AvayaDataStoreClient.Config.CsConfiguration Returns:
{ String }response with String
-
getCustomerRecord(custId, crmId, phone, email, social, platform, accountId, accountType, summaryDataOnly, authorization) → {Object}
-
Get Customer Record from Customer Management via Customer Id
Parameters:
Name Type Description custId
String Customer ID
crmId
String Customer Record ID
phone
String phone of Customer
email
String email of Customer
social
String social media details of Customer
platform
String social media platform associated with the social media details of Customer
accountId
String account id
accountType
String account type
summaryDataOnly
Boolean When set to true, only a data summary is shown
authorization
String Authorization
Returns:
{ Object }response with JSON Object
-
updateJourneyElement(elementId, body, authorization) → {Object}
-
Update Journey Element
Parameters:
Name Type Description elementId
String Journey Element Id
body
Object authorization
String Authorization Header
Returns:
{ Object }response with JSON Object