Agent Details

{{agent.data.firstName}} {{agent.data.lastName}} 

{{agent.state}} 

Start Interaction

{{ interaction.data.channel }} - {{ interaction.data.state }} [{{ interaction.data.id }}]

  • {{message.from}} {{message.created.toLocaleString()}}  
    {{message.content}}
    {{message.created.toLocaleString()}}   {{message.from}}
    {{message.content}}

Work Request: [{{workRequest.id}}]

  • {{ interaction.data.channel }} - {{ interaction.data.state }} [{{ interaction.data.id }}]

    • {{message.from}} {{message.created.toLocaleString()}}  
      {{message.content}}
      {{message.created.toLocaleString()}}   {{message.from}}
      {{message.content}}