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A

addAgentNote(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that an agent note be added to the contact associated with this InteractionI within the campaign.
addCodeToList(ContactCenterCodeI) - Method in interface com.avaya.ccs.api.CodeListI
Add a ContactCenterCodeI to the list of codes that this object stores
addNewAttachment(File) - Method in interface com.avaya.ccs.api.EmailMediaI
Add an outbound attachment to the email media object.
addToDNC() - Method in interface com.avaya.ccs.api.InteractionI
Requests that the ContactNumberI associated with this InteractionI object be added to the Do Not Call (DNC) list on the POM server.
afterCallWork(String) - Method in interface com.avaya.ccs.api.UserI
Requests that the UserI be put into an After Call Work (ACW) state (if not already in that state) with the specified ACW code.
answer() - Method in interface com.avaya.ccs.api.InteractionI
Requests that an incoming ringing interaction be answered.
AutoPhraseI - Interface in com.avaya.ccs.api
Auto phrases are commonly-used phrases for an agent in a web chat, provided in a list for their convenience.
AutoPhrasesI - Interface in com.avaya.ccs.api
A collection of AutoPhraseI returned by CCS Server in response to a InteractionI.requestAutoPhrases() request

B

bargeIn() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
Requests that the Supervisor Barge-In on the contact that is represented by this MonitoredInteractionI object.

C

callSupervisor() - Method in interface com.avaya.ccs.api.ResourceI
Request that a call be placed to the user's supervisor.
canAddAgentNote() - Method in interface com.avaya.ccs.api.InteractionI
 
canAddToDnc() - Method in interface com.avaya.ccs.api.InteractionI
 
canAfterCallWork() - Method in interface com.avaya.ccs.api.UserI
 
canAnswer() - Method in interface com.avaya.ccs.api.InteractionI
 
canBargeIn() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
 
canCallSupervisor() - Method in interface com.avaya.ccs.api.ResourceI
 
canChangeConferenceOwner() - Method in interface com.avaya.ccs.api.InteractionI
 
canCompleteConference() - Method in interface com.avaya.ccs.api.InteractionI
 
canCompleteTransfer() - Method in interface com.avaya.ccs.api.InteractionI
 
canCreateCallback() - Method in interface com.avaya.ccs.api.InteractionI
 
canEmergency() - Method in interface com.avaya.ccs.api.InteractionI
 
canEnd() - Method in interface com.avaya.ccs.api.InteractionI
 
canEndConference() - Method in interface com.avaya.ccs.api.InteractionI
 
canEndConsult() - Method in interface com.avaya.ccs.api.InteractionI
 
canExtendWrapup() - Method in interface com.avaya.ccs.api.InteractionI
 
canForceLogout() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
canForceNotReady() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
canForceReady() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
canGetActivityCodes() - Method in interface com.avaya.ccs.api.InteractionI
 
canGetAutoPhrases() - Method in interface com.avaya.ccs.api.InteractionI
 
canGetCallbackDestinations() - Method in interface com.avaya.ccs.api.InteractionI
 
canGetConsultDestinations() - Method in interface com.avaya.ccs.api.InteractionI
 
canGetCustomerHistory() - Method in interface com.avaya.ccs.api.InteractionI
 
canGetCustomFields() - Method in interface com.avaya.ccs.api.InteractionI
 
canGetDispositionCodes() - Method in interface com.avaya.ccs.api.InteractionI
 
canGetPagePushUrls() - Method in interface com.avaya.ccs.api.InteractionI
 
canGetSkillsets() - Method in interface com.avaya.ccs.api.InteractionI
 
canHold() - Method in interface com.avaya.ccs.api.InteractionI
 
canInitiateConference() - Method in interface com.avaya.ccs.api.InteractionI
 
canInitiateConferenceToDestination() - Method in interface com.avaya.ccs.api.InteractionI
 
canInitiateTransfer() - Method in interface com.avaya.ccs.api.InteractionI
 
canInitiateTransferToDestination() - Method in interface com.avaya.ccs.api.InteractionI
 
canJoinConference() - Method in interface com.avaya.ccs.api.InteractionI
 
canLogin() - Method in interface com.avaya.ccs.api.UserI
 
canLoginOffsite() - Method in interface com.avaya.ccs.api.UserI
 
canLogout() - Method in interface com.avaya.ccs.api.UserI
 
canMonitorUsers() - Method in interface com.avaya.ccs.api.UserI
 
canNotReady() - Method in interface com.avaya.ccs.api.UserI
 
canObserve() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
 
canObserveDn() - Method in interface com.avaya.ccs.api.InteractionI
 
canOpenMedia() - Method in interface com.avaya.ccs.api.InteractionI
 
canOriginate() - Method in interface com.avaya.ccs.api.ResourceI
 
canOriginateEmail() - Method in interface com.avaya.ccs.api.UserI
 
canPlayDTMF() - Method in interface com.avaya.ccs.api.InteractionI
 
canPreviewCancel() - Method in interface com.avaya.ccs.api.InteractionI
 
canPreviewDial() - Method in interface com.avaya.ccs.api.InteractionI
 
canPreviewDialFreeForm() - Method in interface com.avaya.ccs.api.InteractionI
 
canReady() - Method in interface com.avaya.ccs.api.UserI
 
canRecoverOffsite() - Method in interface com.avaya.ccs.api.UserI
 
canRedial() - Method in interface com.avaya.ccs.api.InteractionI
 
canRefreshAgentNotes() - Method in interface com.avaya.ccs.api.InteractionI
 
canSetActivityCode() - Method in interface com.avaya.ccs.api.InteractionI
 
canSetLanguage() - Method in interface com.avaya.ccs.api.UserI
 
canSetUUI() - Method in interface com.avaya.ccs.api.InteractionI
 
canTransferToDestination() - Method in interface com.avaya.ccs.api.InteractionI
 
canUnhold() - Method in interface com.avaya.ccs.api.InteractionI
 
canUnmonitorUsers() - Method in interface com.avaya.ccs.api.UserI
 
canUpdateCustomerAddress() - Method in interface com.avaya.ccs.api.InteractionI
 
canUpdateCustomerEmail() - Method in interface com.avaya.ccs.api.InteractionI
 
canUpdateCustomerName() - Method in interface com.avaya.ccs.api.InteractionI
 
canUpdateCustomerPhone() - Method in interface com.avaya.ccs.api.InteractionI
 
canWhisper() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
 
canWrapup() - Method in interface com.avaya.ccs.api.InteractionI
 
canWrapupWithCode() - Method in interface com.avaya.ccs.api.InteractionI
 
changeConferenceOwner() - Method in interface com.avaya.ccs.api.InteractionI
Requests that the owner of the conference be changed.
ChatMessageType - Enum in com.avaya.ccs.api.enums
 
clearNotification() - Method in interface com.avaya.ccs.api.UserI
Clears any NotificationI currently set on the UserI (see NotificationI).
ClientI - Interface in com.avaya.ccs.api
The ClientI interface represents the starting point for gaining access to the Contact Control Service.
ClientListenerI - Interface in com.avaya.ccs.api
An implementing instance of the ClientListenerI delivers ClientI level events to the application.
ClientState - Enum in com.avaya.ccs.api.enums
The ClientState enum represents the possible states for the ClientI object.
CodeListI - Interface in com.avaya.ccs.api
The CodeListI object represents a list of Contact Center codes administered in the Contact Center.
CodeType - Enum in com.avaya.ccs.api.enums
The CodeType enum represents the posssible types of ContactCenterCodeI objects.
com.avaya.ccs.api - package com.avaya.ccs.api
 
com.avaya.ccs.api.enums - package com.avaya.ccs.api.enums
 
com.avaya.ccs.api.exceptions - package com.avaya.ccs.api.exceptions
 
Command - Enum in com.avaya.ccs.api.enums
The Command enum represents the name of the commands (also known as commands or operations) that can be invoked on the Contact Control Service SDK interface objects.
completeAttachmentsUpload(OutboundAttachment[]) - Method in interface com.avaya.ccs.api.EmailMediaI
After uploading attachments as part of an email Reply or Create, the client must call this to complete the attachment upload process.
completeConference() - Method in interface com.avaya.ccs.api.InteractionI
Requests completion of a conference that was initiated by InteractionI.initiateConference(java.lang.String).
completeTransfer() - Method in interface com.avaya.ccs.api.InteractionI
Requests completion of a supervised transfer initiated by InteractionI.initiateTransfer(java.lang.String).
consult(String) - Method in interface com.avaya.ccs.api.InteractionI
Initiate a consult between two agents.
ContactCenterCodeI - Interface in com.avaya.ccs.api
The ContactCenterCodeI object represents a code in the Contact Center.
ContactNumberI - Interface in com.avaya.ccs.api
The ContactNumberI represents the contact details of a customer.
ContactType - Enum in com.avaya.ccs.api.enums
A ContactType identifies what type of media a UserI, ResourceI or InteractionI object is handling or is capable of handling.
create(String, Profile, String, SecurityContextI) - Static method in interface com.avaya.ccs.api.ClientI
A static factory method which creates and returns a ClientI object.
create(Map<String, String>) - Static method in interface com.avaya.ccs.api.DataI
A factory method to create a DataI object containing key value pair data represented in a map.
create(String) - Static method in interface com.avaya.ccs.api.DataI
A factory method to create a DataI object containing string data.
create(byte[]) - Static method in interface com.avaya.ccs.api.DataI
A factory method to create a DataI object containing binary data represented by a byte array.
create(String, String, String, String, String, String, boolean, Integer, boolean) - Method in interface com.avaya.ccs.api.EmailMediaI
Create an ad-hoc or agent-initiated email.
create(KeyStore) - Static method in interface com.avaya.ccs.api.SecurityContextI
Static factory method to create a new SecurityContextI object based on the supplied java.security.KeyStore object.
createCallback(DestinationI, ContactNumberI, String, String, String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that the customer on this InteractionI be called back on a known ContactNumberI (administered on the POM server) by a callback DestinationI at a specified time.
createCallback(DestinationI, String, String, String, String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that the customer on this InteractionI be called back on an unknown number (not administered on the POM server) by a callback DestinationI at a specified time.
CustomerDataI - Interface in com.avaya.ccs.api
Deprecated.
CustomerDetailsI - Interface in com.avaya.ccs.api
The CustomerDetailsI object represents the details of a customer involved in an InteractionI.
CustomerHistoryI - Interface in com.avaya.ccs.api
Represents the history of InteractionI objects this customer has had with the Contact Center.
CustomerHistoryItemI - Interface in com.avaya.ccs.api
Represents a Contact that a CustomerI has been involved in.
CustomerInteractionMediaItemI - Interface in com.avaya.ccs.api
Represents a single Multimedia item from a Customer History reqest.
CustomerListenerI - Interface in com.avaya.ccs.api
A listener for consuming CustomerDetailsI notifications.
CustomerListI - Interface in com.avaya.ccs.api
Represents a list of results returned by a customer search.
CustomFieldI - Interface in com.avaya.ccs.api
 
CustomFieldListI - Interface in com.avaya.ccs.api
The CustomFieldListI object represents a list of Custom Fields received with InteractionI.

D

DataFormat - Enum in com.avaya.ccs.api.enums
The DataFormat enum represents the possible formats for attached data carried in a DataI object.
DataI - Interface in com.avaya.ccs.api
The DataI object represents attached data on a contact in the Contact Center associated with an InteractionI object.
DestinationCallType - Enum in com.avaya.ccs.api.enums
 
DestinationI - Interface in com.avaya.ccs.api
The DestinationI object represents a potential destination for an InteractionI as configured in AACC/ACCS or POM.
DestinationListI - Interface in com.avaya.ccs.api
The DestinationListI object represents a list of DestinationI objects.
DestinationListType - Enum in com.avaya.ccs.api.enums
The DestinationListType enum represents the types of DestinationListI objects that can possibly be returned from the POM server.
DestinationType - Enum in com.avaya.ccs.api.enums
The DestinationType enum defines the possible types of destinations that can be retrieved from the contact center.
disconnect() - Method in interface com.avaya.ccs.api.ClientI
Requests that the ClientI object be disconnected.

E

EmailAttachmentsArgumentI - Interface in com.avaya.ccs.api
Represents the reply from the server when an email reply is sent.
EmailListEntryI - Interface in com.avaya.ccs.api
The EmailListEntryI object represents an email address administered for a customer that is associated with an InteractionI.
EmailMediaI - Interface in com.avaya.ccs.api
The EmailMediaI object represents the 'Media' portion of an email contact.
EmailReplyResponseI - Interface in com.avaya.ccs.api
Represents the reply from the server when an email reply is sent.
emergency() - Method in interface com.avaya.ccs.api.InteractionI
Requests invocation of the emergency feature on this interaction.
end() - Method in interface com.avaya.ccs.api.InteractionI
Requests that an interaction be ended by dropping the associated user from the contact.
end(String, String, boolean) - Method in interface com.avaya.ccs.api.InteractionI
 
endConference() - Method in interface com.avaya.ccs.api.InteractionI
Requests that a three participant conference represented by this InteractionI be ended.
endConsult() - Method in interface com.avaya.ccs.api.InteractionI
End a consult between two agents
ErrorCode - Enum in com.avaya.ccs.api.enums
The ErrorCode enum identifies the possible predefined values that can be associated with an ErrorI object.
ErrorI - Interface in com.avaya.ccs.api
The ErrorI object is contained in a NotificationEventI of NotificationType.ERROR and carries information relating to the error that has occurred.
extendWrapup() - Method in interface com.avaya.ccs.api.InteractionI
Requests that the time allowed to wrapup the InteractionI object be extended.

F

findInteraction(String) - Method in interface com.avaya.ccs.api.SessionI
 
findResource(String) - Method in interface com.avaya.ccs.api.SessionI
 
findUser(String) - Method in interface com.avaya.ccs.api.SessionI
 
forceLogout() - Method in interface com.avaya.ccs.api.MonitoredUserI
Allows the supervisor to force logout the user from the Contact Center.
forceNotReady() - Method in interface com.avaya.ccs.api.MonitoredUserI
Allows the supervisor to force the user into UserState.NotReady (if not already in UserState#NotReady) with an optional Not Ready Reason code.
forceReady() - Method in interface com.avaya.ccs.api.MonitoredUserI
Allows the supervisor to force the user into UserState.Ready.

G

get(String) - Static method in enum com.avaya.ccs.api.enums.ContactType
 
get(String) - Static method in enum com.avaya.ccs.api.enums.NotificationType
 
getActivityCode() - Method in interface com.avaya.ccs.api.InteractionI
The activity code, if any, currently set on this interaction.
getActivityCode() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The activity code that is currently set on the InteractionI that is represented by this MonitoredInteractionI.
getActivityCodes() - Method in interface com.avaya.ccs.api.InteractionI
Requests retrieval of the administered activity codes in the Contact Center for this InteractionI object.
getAddress() - Method in interface com.avaya.ccs.api.InteractionI
The address URI associated with the ResourceI object that is handling this InteractionI object.
getAddress() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The address URI of the UserI associated with the InteractionI object that is represented by this MonitoredInteractionI object.
getAddress() - Method in interface com.avaya.ccs.api.RemoteParticipantI
 
getAddress() - Method in interface com.avaya.ccs.api.ResourceI
The address associated with this resource.
getAddressName() - Method in interface com.avaya.ccs.api.InteractionI
The name of the address returned by InteractionI.getAddress().
getAddressName() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The name of the address returned by MonitoredInteractionI.getAddress().
getAddressName() - Method in interface com.avaya.ccs.api.ResourceI
This is the user name (or user information) portion of the resource's address URI (see ResourceI.getAddress()).
getAfterCallWorkCodes() - Method in interface com.avaya.ccs.api.SessionI
A CodeListI object with type CodeType.ACW holding a list of ContactCenterCodeI objects representing the current after call work codes administered in the Contact Center.
getAgentNotes() - Method in interface com.avaya.ccs.api.InteractionI
The agent notes stored on the InteractionI object.
getAgentScriptUrl() - Method in interface com.avaya.ccs.api.InteractionI
 
getAreaCode() - Method in interface com.avaya.ccs.api.PhoneListEntryI
 
getArrivalTime() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
The arrival time of the contact
getArrivalTime() - Method in interface com.avaya.ccs.api.EmailMediaI
The time that the contact arrived at the CCS component
getAttachments() - Method in interface com.avaya.ccs.api.SuggestedResponseI
Get any attachments for this Suggested Response
getAutoPhrases() - Method in interface com.avaya.ccs.api.AutoPhrasesI
Get the list of Auto Phrases for an agent, as configured in CCMM Admin
getAutoReconnect() - Method in interface com.avaya.ccs.api.ClientI
 
getBcc() - Method in interface com.avaya.ccs.api.EmailMediaI
The Bcc party(s) of the email.
getBinaryData() - Method in interface com.avaya.ccs.api.DataI
If DataI.getFormat() returns DataFormat.BIN, this DataI object will contain binary data which can be retrieved by this method.
getBody() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
The 'Body' value of this media item.
getBody() - Method in interface com.avaya.ccs.api.EmailMediaI
The email body
getBody() - Method in interface com.avaya.ccs.api.SuggestedResponseI
The email body for this Suggested Response
getCallbackDestinations(DestinationType) - Method in interface com.avaya.ccs.api.InteractionI
Requests the DestinationI objects of a specified DestinationType that are available for the user to setup as the destination for a callback.
getCallbackDestinationTypes() - Method in interface com.avaya.ccs.api.InteractionI
A list of DestinationType objects that define the possible argument values for the InteractionI.getCallbackDestinations(com.avaya.ccs.api.enums.DestinationType) method.
getCalledAddress() - Method in interface com.avaya.ccs.api.InteractionI
The original destination address associated with this {code InteractionI}.
getCalledAddress() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The original destination address of the {code InteractionI} that is represented by this MonitoredInteractionI.
getCalledAddressName() - Method in interface com.avaya.ccs.api.InteractionI
The name of the address returned by InteractionI.getCalledAddress().
getCalledAddressName() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The name of the address returned by MonitoredInteractionI.getCalledAddress().
getCallingAddress() - Method in interface com.avaya.ccs.api.InteractionI
The address that was the original source of this InteractionI.
getCallingAddress() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The address that was the original source of the InteractionI that is represented by this MonitoredInteractionI.
getCallingAddressName() - Method in interface com.avaya.ccs.api.InteractionI
The name of the address returned by InteractionI.getCallingAddress().
getCallingAddressName() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The name of the address returned by MonitoredInteractionI.getCallingAddress().
getCampaignName() - Method in interface com.avaya.ccs.api.InteractionI
The name of the POM campaign that caused this this InteractionI object to be created.
getCc() - Method in interface com.avaya.ccs.api.EmailMediaI
The Cc party(s) of the email.
getClient() - Method in interface com.avaya.ccs.api.SessionI
Get the Client object associated with this Session.
getClientId() - Method in interface com.avaya.ccs.api.ClientI
returns the Client ID.
getClosedReasonCode() - Method in interface com.avaya.ccs.api.InteractionI
A ClosedReasonCode may optionally be set as a field on an Interaction.
getCode() - Method in interface com.avaya.ccs.api.MonitoredUserI
This property provides the ContactCenterCodeI currently associated with the user that this MonitoredUserI represents.
getCode() - Method in interface com.avaya.ccs.api.NotificationI
A NotificationCode that indicates the type of operation that generated the Notification.
getCode() - Method in interface com.avaya.ccs.api.UserI
This property provides the ContactCenterCodeI currently associated with the user.
getCodeNumber() - Method in interface com.avaya.ccs.api.ErrorI
 
getCodes() - Method in interface com.avaya.ccs.api.CodeListI
A shallow copy of the list of ContactCenterCodeI that this object stores
getCodeType() - Method in interface com.avaya.ccs.api.CodeListI
 
getCommand() - Method in interface com.avaya.ccs.api.ErrorI
 
getConnectedServer() - Method in interface com.avaya.ccs.api.ClientI
Identifies the fully qualified hostname of the Contact Center server that the client is currently connected and authenticated with.
getConsultDestinations(DestinationType) - Method in interface com.avaya.ccs.api.InteractionI
Requests the DestinationI objects of a specified DestinationType that are available for the user to consult with.
getConsultDestinationTypes() - Method in interface com.avaya.ccs.api.InteractionI
A list of DestinationType objects that define the possible argument values for the InteractionI.getConsultDestinations(com.avaya.ccs.api.enums.DestinationType) method.
getContactId() - Method in interface com.avaya.ccs.api.CustomerHistoryI
Customer History is requested for a given Interaction.
getContactId() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
The contact ID for this contact
getContactId() - Method in interface com.avaya.ccs.api.EmailMediaI
The Contact ID for this object.
getContactId() - Method in interface com.avaya.ccs.api.InteractionI
The ID of the contact that this InteractionI object represents.
getContactId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The ID of the contact associated with the InteractionI that is represented by this MonitoredInteractionI object.
getContactNumbers() - Method in interface com.avaya.ccs.api.InteractionI
A list of ContactNumberI objects each representing an administered contact number for this customer.
getContactType() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
The Contact type of this contact
getContactType() - Method in interface com.avaya.ccs.api.InteractionI
 
getContactType() - Method in interface com.avaya.ccs.api.MediaI
The ContactType associated with this Media type.
getContactType() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
 
getContactTypes() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
getContactTypes() - Method in interface com.avaya.ccs.api.ResourceI
 
getContactTypes() - Method in interface com.avaya.ccs.api.UserI
 
getCountry() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 
getCountryCode() - Method in interface com.avaya.ccs.api.PhoneListEntryI
 
getCreationTime() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
Time this contact was created
getCustomerDetails() - Method in interface com.avaya.ccs.api.InteractionI
The CustomerDetailsI of the customer being dialled.
getCustomerInteractions() - Method in interface com.avaya.ccs.api.CustomerHistoryI
Get the list of Customer Interactions for a given customer
getCustomerList() - Method in interface com.avaya.ccs.api.CustomerDataI
Deprecated.
 
getCustomerList() - Method in interface com.avaya.ccs.api.CustomerListI
 
getCustomFields() - Method in interface com.avaya.ccs.api.CustomFieldListI
A shallow copy of the list of CustomFieldI that this object stores
getCustomFields() - Method in interface com.avaya.ccs.api.InteractionI
Requests retrieval of the custom fields for this InteractionI object.
getData() - Method in interface com.avaya.ccs.api.InteractionI
Retrieves the attached data that is associated with the contact.
getData() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
Retrieves the attached data that is associated with the contact of the InteractionI that is represented by this MonitoredInteractionI.
getDefaultContactType() - Method in interface com.avaya.ccs.api.ResourceI
The default contact type for this ResourceI.
getDescription() - Method in interface com.avaya.ccs.api.PagePushUrlI
The description of this Page Push URL
getDestinationCallType() - Method in interface com.avaya.ccs.api.DestinationI
 
getDestinations() - Method in interface com.avaya.ccs.api.DestinationListI
 
getDestinationType() - Method in interface com.avaya.ccs.api.DestinationI
 
getDestinationType() - Method in interface com.avaya.ccs.api.DestinationListI
 
getDoNotCall() - Method in interface com.avaya.ccs.api.PhoneListEntryI
Gets the 'Do Not Call' status of this number as configured in AACC
getDoNotCall(boolean) - Method in interface com.avaya.ccs.api.PhoneListEntryI
 
getEmailAddress() - Method in interface com.avaya.ccs.api.EmailListEntryI
 
getEmailAttachmentUploadUri() - Method in interface com.avaya.ccs.api.EmailReplyResponseI
 
getEmailList() - Method in interface com.avaya.ccs.api.CustomerDetailsI
A list of EmailListEntryIs associated with this customer
getEmailOutboundAttachments() - Method in interface com.avaya.ccs.api.EmailAttachmentsArgumentI
 
getEncoding() - Method in interface com.avaya.ccs.api.EmailMediaI
The email character encoding.
getError() - Method in interface com.avaya.ccs.api.NotificationEventI
 
getErrorCode() - Method in interface com.avaya.ccs.api.ErrorI
 
getFirstName() - Method in interface com.avaya.ccs.api.CustomerDetailsI
The customer's first name
getFirstName() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
The customer's first name
getFirstName() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
getFirstName() - Method in interface com.avaya.ccs.api.UserI
 
getFormat() - Method in interface com.avaya.ccs.api.DataI
 
getFrom() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
The 'From' value of this media item..
getFrom() - Method in interface com.avaya.ccs.api.EmailMediaI
The From party of the email
getFullName() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
getFullName() - Method in interface com.avaya.ccs.api.UserI
 
getId() - Method in interface com.avaya.ccs.api.CustomerDetailsI
The ID for this CustomerDetails object
getId() - Method in interface com.avaya.ccs.api.EmailListEntryI
 
getId() - Method in interface com.avaya.ccs.api.InteractionI
A unique identifier for the InteractionI object.
getId() - Method in interface com.avaya.ccs.api.MediaI
The unique identifier of this Media object.
getId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
A unique identifier for the MonitoredInteractionI object.
getId() - Method in interface com.avaya.ccs.api.MonitoredUserI
A unique identifier for the MonitoredUserI object.
getId() - Method in interface com.avaya.ccs.api.PhoneListEntryI
 
getId() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 
getId() - Method in interface com.avaya.ccs.api.ResourceI
A unique identifier for the ResourceI object.
getId() - Method in interface com.avaya.ccs.api.SessionI
A unique identifier for the SessionI instance.
getId() - Method in interface com.avaya.ccs.api.SuggestedResponseI
A unique identifier to identify this Suggested Response
getId() - Method in interface com.avaya.ccs.api.UserI
A unique identifier for the UserI object.
getInboundAttachments() - Method in interface com.avaya.ccs.api.EmailMediaI
The list of InboundAttachments attached to the email
getInteractions() - Method in interface com.avaya.ccs.api.SessionI
 
getIntrinsic(String) - Method in interface com.avaya.ccs.api.InteractionI
Performs a lookup on the list returned from InteractionI.getIntrinsics() for an IntrinsicI object that matches the name supplied.
getIntrinsic(String) - Method in interface com.avaya.ccs.api.MonitoredInteractionI
Performs a lookup on the list returned from MonitoredInteractionI.getIntrinsics() for an IntrinsicI object that matches the name supplied.
getIntrinsics() - Method in interface com.avaya.ccs.api.InteractionI
A list of IntrinsicI objects that provide additional information about the contact that this InteractionI object is associated with.
getIntrinsics() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
A list of IntrinsicI objects that provide additional information about the contact associated with the InteractionI object that is represented by this MonitoredInteractionI.
getInvalidObject() - Method in exception com.avaya.ccs.api.exceptions.ObjectInvalidException
Retrieve the disposed object that cause the Exception
getKeyStore() - Method in interface com.avaya.ccs.api.SecurityContextI
 
getKvpData() - Method in interface com.avaya.ccs.api.DataI
If DataI.getFormat() returns DataFormat.KVP, this DataI object will contain key value pair data which can be retrieved by this method.
getLanguage() - Method in interface com.avaya.ccs.api.UserI
The language of the UserI client
getLastLoginTime() - Method in interface com.avaya.ccs.api.SessionI
The server time of the last successful login for the currently connected user.
getLastName() - Method in interface com.avaya.ccs.api.CustomerDetailsI
The customer's surname
getLastName() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
The customer's last name
getLastName() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
getLastName() - Method in interface com.avaya.ccs.api.UserI
 
getLaunchState() - Method in interface com.avaya.ccs.api.ScreenPopI
The launch state of the ScreenPop.
getLine1() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 
getLine2() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 
getLine3() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 
getLine4() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 
getLine5() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 
getListType() - Method in interface com.avaya.ccs.api.DestinationListI
 
getLocalServer() - Method in interface com.avaya.ccs.api.ServiceConfigI
 
getLoginId() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
getLoginId() - Method in interface com.avaya.ccs.api.UserI
 
getMailboxAddress() - Method in interface com.avaya.ccs.api.EmailMediaI
The AACC/ACCS mailbox address that handled this email
getMainContactId() - Method in interface com.avaya.ccs.api.InteractionI
If the Contact that this InteractionI is associated with was created as the result of a consult operation (transfer or conference initiate), this method provides the ID of the main contact that is associated with this consult contact.
getMainContactId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
If the contact associated with this MonitoredInteractionI object was created as the result of a consult operation (transfer or conference initiate), this method provides the ID of the main contact that is associated with this consult contact.
getMedia() - Method in interface com.avaya.ccs.api.InteractionI
A getter for the MediaI member of this InteractionI object.
getMessage() - Method in interface com.avaya.ccs.api.ErrorI
 
getMode() - Method in interface com.avaya.ccs.api.OffsiteSettingsI
The current OffsiteMode as administered in the Contact Center for the user.
getMonitoredInteractions() - Method in interface com.avaya.ccs.api.MonitoredUserI
If the supervisor is currently monitoring the interactions of this MonitoredUserI via MonitoredUserI.monitorInteractions(com.avaya.ccs.api.MonitoredInteractionListenerI) then this method will return a list of the current MonitoredInteractionI objects associated with this MonitoredUserI.
getMonitoredUserId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
 
getMonitoredUsers() - Method in interface com.avaya.ccs.api.UserI
A list of the users that the supervisor is monitoring.
getName() - Method in interface com.avaya.ccs.api.AutoPhraseI
The name of this Auto Phrase
getName() - Method in interface com.avaya.ccs.api.ContactCenterCodeI
The logical name for this ContactCenterCodeI
getName() - Method in interface com.avaya.ccs.api.ContactNumberI
The logical name for this contact number.
getName() - Method in interface com.avaya.ccs.api.CustomFieldI
The logical name for this CustomFieldI
getName() - Method in interface com.avaya.ccs.api.DestinationI
 
getName() - Method in interface com.avaya.ccs.api.IntrinsicI
 
getName() - Method in interface com.avaya.ccs.api.RemoteParticipantI
 
getName() - Method in interface com.avaya.ccs.api.ScreenPopI
The screenpop name
getName() - Method in interface com.avaya.ccs.api.SuggestedResponseI
The name of this Suggested Response
getNotification() - Method in interface com.avaya.ccs.api.UserI
This property provides the last NotificationI sent to this user.
getNotificationObject() - Method in interface com.avaya.ccs.api.NotificationEventI
 
getNotificationType() - Method in interface com.avaya.ccs.api.NotificationEventI
 
getNotReadyReasonCodes() - Method in interface com.avaya.ccs.api.SessionI
A CodeListI object with type CodeType.NRRC holding a list of ContactCenterCodeI objects representing the current not ready reason codes administered in the Contact Center.
getNumber() - Method in interface com.avaya.ccs.api.ContactCenterCodeI
A number representing this
getNumber() - Method in interface com.avaya.ccs.api.ContactNumberI
The phone number as a String
getNumber() - Method in interface com.avaya.ccs.api.DestinationI
 
getNumUsers() - Method in interface com.avaya.ccs.api.SessionI
 
getOffsiteSettings() - Method in interface com.avaya.ccs.api.UserI
Requests the OffsiteSettingsI for the user from the Contact Center server.
getOffsiteStatus() - Method in interface com.avaya.ccs.api.UserI
Provides the offsite agent status of the Contact Center user.
getOriginalDestination() - Method in interface com.avaya.ccs.api.InteractionI
The original destination address used by the caller to reach the system, sometimes referred to as the DNIS (Dialed Number Identification Service).
getOriginalDestination() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The original destination address used by the caller to reach the system, sometimes referred to as the DNIS (Dialed Number Identification Service).
getPagePushUrls() - Method in interface com.avaya.ccs.api.PagePushUrlListI
returns the list of Page Push URLs as configured in CCMM Admin
getParticipationReason() - Method in interface com.avaya.ccs.api.InteractionI
Participation reason can be used to determine how a UserI is participating in a contact.
getPath() - Method in interface com.avaya.ccs.api.ScreenPopI
The path or URL for the ScreenPop
getPhone() - Method in interface com.avaya.ccs.api.OffsiteStatusI
 
getPhoneList() - Method in interface com.avaya.ccs.api.CustomerDetailsI
A list of PhoneListEntryIs associated with this customer
getPhoneNumber() - Method in interface com.avaya.ccs.api.PhoneListEntryI
 
getPhones() - Method in interface com.avaya.ccs.api.OffsiteSettingsI
A list containing the offsite phone numbers that are administered for the user in the Contact Center.
getPhraseText() - Method in interface com.avaya.ccs.api.AutoPhraseI
The phrase text
getPomZones() - Method in interface com.avaya.ccs.api.UserI
Provides an array of strings representing the POM zones administered on the experience portal server.
getPostalAddressList() - Method in interface com.avaya.ccs.api.CustomerDetailsI
A list of postal addresses associated with this customer
getPresence() - Method in interface com.avaya.ccs.api.DestinationI
The Presence for the destination if it is available or Presence.Unknown if it is not.
getPreviewTimer() - Method in interface com.avaya.ccs.api.InteractionI
Preview timer is the maximum time administered on the POM server that an interaction should remain in InteractionState.Preview before dialing.
getReason() - Method in interface com.avaya.ccs.api.RemoteParticipantI
 
getRemoteParticipants() - Method in interface com.avaya.ccs.api.InteractionI
 
getRemoteServer() - Method in interface com.avaya.ccs.api.ServiceConfigI
 
getResourceId() - Method in interface com.avaya.ccs.api.InteractionI
Identifies the ResourceI object that this InteractionI object is associated with by its identifier.
getResources() - Method in interface com.avaya.ccs.api.SessionI
 
getResponseData() - Method in interface com.avaya.ccs.api.NotificationEventI
 
getRoles() - Method in interface com.avaya.ccs.api.UserI
 
getScreenPops() - Method in interface com.avaya.ccs.api.InteractionI
Get the list of ScreenPopIs associated with this Interaction.
getServer() - Method in interface com.avaya.ccs.api.ClientI
 
getSession() - Method in interface com.avaya.ccs.api.ClientI
 
getSession() - Method in interface com.avaya.ccs.api.InteractionI
 
getSession() - Method in interface com.avaya.ccs.api.ResourceI
 
getSession() - Method in interface com.avaya.ccs.api.UserI
 
getSkillset() - Method in interface com.avaya.ccs.api.AutoPhraseI
The skillset associated with this Auto Phrase
getSkillset() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
The Contact Center skillset which processed this Contact
getSkillset() - Method in interface com.avaya.ccs.api.InteractionI
For an InteractionI object representing a Contact Center contact this will return the latest skillset that the contact has been routed to.
getSkillset() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The skillset if present of the InteractionI that is represented by this MonitoredInteractionI.
getSkillset() - Method in interface com.avaya.ccs.api.PagePushUrlI
The skillset associated with this Page Push URL
getSkillsets() - Method in interface com.avaya.ccs.api.InteractionI
Request the list of available email skillsets configured in AACC/ACCS that can be used as an originating address for an ad-hoc email.
getSkillsetsForContactType(ContactType) - Method in interface com.avaya.ccs.api.UserI
Retrieve the list of skillsets that this UserI is enrolled in for a given ContactType
getSource() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
A description of the origins of this contact.
getState() - Method in interface com.avaya.ccs.api.ClientI
The current state of the ClientI object can be retrieved by this method.
getState() - Method in interface com.avaya.ccs.api.DestinationI
The current InteractionState of the destination if it is available or InteractionState.Unknown if it is not.
getState() - Method in interface com.avaya.ccs.api.InteractionI
The current InteractionState of this InteractionI object.
getState() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The InteractionState of the InteractionI that is represented by this MonitoredInteractionI.
getState() - Method in interface com.avaya.ccs.api.MonitoredUserI
The current UserState of the UserI object that this MonitoredUserI object represents.
getState() - Method in interface com.avaya.ccs.api.OffsiteStatusI
 
getState() - Method in interface com.avaya.ccs.api.RemoteParticipantI
 
getState() - Method in interface com.avaya.ccs.api.ResourceI
This property provides the current ResourceState of the ResourceI object.
getState() - Method in interface com.avaya.ccs.api.UserI
This property provides the current UserState of the UserI object.
getStateReason() - Method in interface com.avaya.ccs.api.InteractionI
The StateReason that represents the cause of the latest state transition.
getStateReason() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
The StateReason that represents the cause of the latest state transition that occurred on the InteractionI that is represented by this MonitoredInteractionI.
getStateReason() - Method in interface com.avaya.ccs.api.ResourceI
The StateReason that this ResourceI has transitioned to the current ResourceState.
getStateReasonMessage() - Method in interface com.avaya.ccs.api.ResourceI
A text string containing a description of why this ResourceI is in the current ResourceState.
getStatus() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
The current status of the Contact
getStatus() - Method in interface com.avaya.ccs.api.EmailMediaI
The status of the Email media object.
getStringData() - Method in interface com.avaya.ccs.api.DataI
If DataI.getFormat() returns DataFormat.STR, this DataI object will contain string data which can be retrieved by this method.
getSubject() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
The subject for this Contact, if applicable
getSubject() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
The 'Subject' value of this media item.
getSubject() - Method in interface com.avaya.ccs.api.EmailMediaI
The email Subject
getSubject() - Method in interface com.avaya.ccs.api.SuggestedResponseI
The email subject for this Suggested Response
getSupervisorId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
 
getSupervisorId() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
getSupervisorName() - Method in interface com.avaya.ccs.api.UserI
 
getSupervisorUser() - Method in interface com.avaya.ccs.api.MonitoredUserI
 
getText() - Method in interface com.avaya.ccs.api.NotificationI
 
getTimezone() - Method in interface com.avaya.ccs.api.ContactNumberI
The time zone of this customer number
getTimezone() - Method in interface com.avaya.ccs.api.DestinationI
A string representation of the timezone association with the destination if it is available.
getTimezone() - Method in interface com.avaya.ccs.api.PhoneListEntryI
 
getTitle() - Method in interface com.avaya.ccs.api.CustomerDetailsI
The title of the customer
getTo() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
The 'To' value of this media item.
getTo() - Method in interface com.avaya.ccs.api.EmailMediaI
The To party(s) of the email.
getTokens() - Method in interface com.avaya.ccs.api.NotificationI
A list of strings containing tokens to be inserted into a localized message.
getType() - Method in interface com.avaya.ccs.api.ContactCenterCodeI
The CodeType of this ContactCenterCodeI
getType() - Method in interface com.avaya.ccs.api.RemoteParticipantI
 
getUploadAttachmentUrl() - Method in interface com.avaya.ccs.api.EmailMediaI
returns the upload attachment URL.
getUrl() - Method in interface com.avaya.ccs.api.PagePushUrlI
The URL value
getUserId() - Method in interface com.avaya.ccs.api.InteractionI
Identifies the UserI object that this InteractionI object is associated with by its identifier.
getUserRole() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
The customer's user role, e.g.
getUsers() - Method in interface com.avaya.ccs.api.SessionI
 
getUserSyncMessage() - Method in interface com.avaya.ccs.api.UserI
 
getUserSyncStatus() - Method in interface com.avaya.ccs.api.UserI
Returns the current synchronised status of the UserI.
getUUI() - Method in interface com.avaya.ccs.api.InteractionI
Retrieves the user-user info (UUI) stored on the contact associated with this InteractionI.
getUUI() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
Retrieves the user-user info (UUI) stored on the contact associated with the InteractionI that is represented by this MonitoredInteractionI.
getValue() - Method in interface com.avaya.ccs.api.CustomFieldI
 
getValue() - Method in interface com.avaya.ccs.api.IntrinsicI
 
getVersion() - Method in interface com.avaya.ccs.api.ClientI
 
getVersion() - Method in interface com.avaya.ccs.api.ServiceConfigI
 
getVersion() - Method in interface com.avaya.ccs.api.SessionI
 
getVoiceResource() - Method in interface com.avaya.ccs.api.UserI
 
getWebChatAgentLabel() - Method in interface com.avaya.ccs.api.InteractionI
The Webchat label of the UserI who received is processing this contact.
getWebChatCustomerConnected() - Method in interface com.avaya.ccs.api.InteractionI
A customer in a web chat may temporarily lose their connection, for example if their internet connection drops In this case, an Interaction Update will be sent to the client with WebChatCustomerConnected set to false If this contact isn't a {WebChatMediaI} contact, then this will be null
getWrapupTimer() - Method in interface com.avaya.ccs.api.InteractionI
Wrapup time is the maximum time administered on the POM server that an interaction should remain in InteractionState.Wrapup.
getZipcode() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 

H

hasContactType(ContactType) - Method in interface com.avaya.ccs.api.MonitoredUserI
Determines if a particular ContactType is assigned to the user in Contact Center administration
hasContactType(ContactType) - Method in interface com.avaya.ccs.api.ResourceI
Determines if a particular ContactType can be handled by this ResourceI.
hasContactType(ContactType) - Method in interface com.avaya.ccs.api.UserI
Determines if a particular ContactType is assigned to the user in Contact Center administration
hold() - Method in interface com.avaya.ccs.api.InteractionI
Requests that an active interaction be placed on hold.

I

initiateAdhocEmail() - Method in interface com.avaya.ccs.api.UserI
An agent can initiate an ad-hoc (agent-initiated) email using this command.
initiateConference(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests initation of a conference to the specified destination.
initiateConferenceToDestination(DestinationI) - Method in interface com.avaya.ccs.api.InteractionI
Requests initation of a consult conference to the specified DestinationI administered on the POM server.
initiateTransfer(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests initation of a supervised transfer to the specified destination.
initiateTransferToDestination(DestinationI) - Method in interface com.avaya.ccs.api.InteractionI
Requests initiation of a consult transfer to the specified DestinationI administered on the POM server.
InteractionI - Interface in com.avaya.ccs.api
The InteractionI object represents a user's interaction with a contact in the Contact Center from the perspective of a UserI and ResourceI that is associated with the current session.
InteractionListenerI - Interface in com.avaya.ccs.api
An implementing instance of the InteractionListenerI interface delivers InteractionI level events to the application.
InteractionState - Enum in com.avaya.ccs.api.enums
The InteractionState enum defines the possible state that an InteractionI object can be in.
InteractionType - Enum in com.avaya.ccs.api.enums
 
IntrinsicI - Interface in com.avaya.ccs.api
The IntrinsicI object represents a name value pair of contextual information or data that is related to a contact in the Contact Center and is available through an InteractionI object associated with this contact.
InvalidArgumentException - Exception in com.avaya.ccs.api.exceptions
 
InvalidArgumentException(String) - Constructor for exception com.avaya.ccs.api.exceptions.InvalidArgumentException
 
InvalidStateException - Exception in com.avaya.ccs.api.exceptions
 
InvalidStateException(String) - Constructor for exception com.avaya.ccs.api.exceptions.InvalidStateException
 
isAlternatePhoneAllowed() - Method in interface com.avaya.ccs.api.OffsiteSettingsI
An alternate phone is a phone that is not administered for the user in the Contact Center.
isAutoAnswered() - Method in interface com.avaya.ccs.api.InteractionI
This field shows that interaction was answered by the system
isConference() - Method in interface com.avaya.ccs.api.InteractionI
In a Conference, two agents are talking/messaging with a third party (the customer) who can hear/read what they are saying
isConnected() - Method in interface com.avaya.ccs.api.ClientI
Provides an indication of whether or not the ClientI is currently connected to the server.
isConsult() - Method in interface com.avaya.ccs.api.InteractionI
In a Consult, two agents are talking/messaging to each other while a third party (the customer) cannot hear/read what they are saying
isDefault() - Method in interface com.avaya.ccs.api.ContactNumberI
Describes whether this is the default number for the customer
isDefault() - Method in interface com.avaya.ccs.api.EmailListEntryI
 
isDefault() - Method in interface com.avaya.ccs.api.PhoneListEntryI
 
isDefault() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
 
isHa() - Method in interface com.avaya.ccs.api.ClientI
Specifies whether the server that this client is connected to is provisioned for Mission Critical High Availability (MCHA).
isHaOperational() - Method in interface com.avaya.ccs.api.ClientI
Identifies whether Mission Critical High Availability (MCHA) is fully connected and operational at this time.
isLoggedIn() - Method in enum com.avaya.ccs.api.enums.UserState
 
isMonitored() - Method in interface com.avaya.ccs.api.InteractionI
 
isMonitored() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
 
isMultimedia() - Method in interface com.avaya.ccs.api.InteractionI
 
isMultimedia() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
 
isMultimedia() - Method in interface com.avaya.ccs.api.UserI
 
isPomNailedUp() - Method in interface com.avaya.ccs.api.UserI
 
isSecure() - Method in interface com.avaya.ccs.api.ClientI
Specifies whether communication to the server is fully secure.

J

joinConference(InteractionI) - Method in interface com.avaya.ccs.api.InteractionI
Requests that two unrelated InteractionI objects that share a common UserI be joined together bringing all parties on the two interactions into a single conference.

L

linkOutboundAttachments(OutboundAttachment[]) - Method in interface com.avaya.ccs.api.EmailMediaI
Deprecated.
login(String, String) - Method in interface com.avaya.ccs.api.UserI
Request that the UserI be logged into the Contact Center.
loginOffsite(String, String) - Method in interface com.avaya.ccs.api.UserI
Requests that the UserI be logged into the Contact Center in offsite mode.
logout() - Method in interface com.avaya.ccs.api.UserI
Requests that the UserI be logged out of the Contact Center.

M

MediaI - Interface in com.avaya.ccs.api
The MediaI object represents the 'Media' portion of a contact.
MonitoredInteractionI - Interface in com.avaya.ccs.api
The MonitoredInteractionI object represents an InteractionI at a UserI that is being monitored by a supervisor in the Contact Center (from the supervisors point of view).
MonitoredInteractionListenerI - Interface in com.avaya.ccs.api
An implementing instance of the MonitoredInteractionListenerI interface delivers MonitoredInteractionI level events to the application.
MonitoredUserI - Interface in com.avaya.ccs.api
The MonitoredUserI object represents a user that is being monitored by a supervisor in the Contact Center (from the supervisors point of view).
MonitoredUserListenerI - Interface in com.avaya.ccs.api
An implementing instance of the MonitoredUserListenerI interface delivers MonitoredUserI level events to the application.
monitorInteractions(MonitoredInteractionListenerI) - Method in interface com.avaya.ccs.api.MonitoredUserI
This method starts monitoring the interactions of this MonitoredUserI.
monitorUsers(MonitoredUserListenerI) - Method in interface com.avaya.ccs.api.UserI
For UserI objects that have Role.Supervisor, this method starts monitoring users that are assigned to this supervisor and opens the stream of events that will notify the supervisor of updates to these MonitoredUserI objects.

N

NotificationCode - Enum in com.avaya.ccs.api.enums
The NotificationCode enum represents the defined types of codes that can be contained in a NotificationI.
NotificationEventI<T> - Interface in com.avaya.ccs.api
The NotificationEventI object carries event information for a specified API interface object whose type is defined by the generic type T.
NotificationI - Interface in com.avaya.ccs.api
The NotificationI object is an indication that some administrative operation has been performed on the user (e.g.
NotificationType - Enum in com.avaya.ccs.api.enums
The NotificationType enum represents the defined types of notifications that can be received by a client application.
notReady(String) - Method in interface com.avaya.ccs.api.UserI
Requests that the UserI be put into UserState.NotReady with an optional not ready reason code.

O

ObjectInvalidException - Exception in com.avaya.ccs.api.exceptions
 
ObjectInvalidException(String, Object) - Constructor for exception com.avaya.ccs.api.exceptions.ObjectInvalidException
 
observe() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
Requests that the Supervisor observe the contact represented by this MonitoredInteractionI object.
OffsiteMode - Enum in com.avaya.ccs.api.enums
The OffsiteMode enum represents the possible offsite modes that a user can be administered with in the Contact Center.
OffsiteSettingsI - Interface in com.avaya.ccs.api
The OffsiteSettingsI object represents the offite settings for the user that are administered in the Contact Center.
OffsiteState - Enum in com.avaya.ccs.api.enums
The OffsiteState enum represents the possible states of the permanent call (also known as the nailed up call) to the users offsite device when working in offsite mode.
OffsiteStatusI - Interface in com.avaya.ccs.api
The OffsiteStatusI object represents the users offite status in the Contact Center.
onClientEvent(NotificationEventI<ClientI>) - Method in interface com.avaya.ccs.api.ClientListenerI
This method delivers a NotificationEventI object which contains the NotificationType, the object that is being updated (ClientI), an optional ErrorI object and an optional ResponseData object.
onCustomerEvent(NotificationEventI<CustomerDetailsI>) - Method in interface com.avaya.ccs.api.CustomerListenerI
 
onInteractionEvent(NotificationEventI<InteractionI>) - Method in interface com.avaya.ccs.api.InteractionListenerI
This method delivers a NotificationEventI object which contains a NotificationType, the object that is being updated (InteractionI), an optional ErrorI object and an optional ResponseData object.
onInteractionMediaEvent(NotificationEventI<? extends MediaI>) - Method in interface com.avaya.ccs.api.InteractionListenerI
 
onMonitoredInteractionEvent(NotificationEventI<MonitoredInteractionI>) - Method in interface com.avaya.ccs.api.MonitoredInteractionListenerI
This method delivers a NotificationEventI object which contains a NotificationType, the object that is being updated (MonitoredInteractionI), an optional ErrorI object and an optional ResponseData object.
onMonitoredUserEvent(NotificationEventI<MonitoredUserI>) - Method in interface com.avaya.ccs.api.MonitoredUserListenerI
This method delivers a NotificationEventI object which contains a NotificationType, the object that is being updated (MonitoredUserI), an optional ErrorI object and an optional ResponseData object.
onResourceEvent(NotificationEventI<ResourceI>) - Method in interface com.avaya.ccs.api.ResourceListenerI
This method delivers a NotificationEventI object which contains a NotificationType, the object that is being updated (ResourceI), an optional ErrorI object and an optional ResponseData object.
onSessionEvent(NotificationEventI<SessionI>) - Method in interface com.avaya.ccs.api.SessionListenerI
This method delivers a NotificationEventI object which contains a NotificationType, the object that is being updated (SessionI), an optional ErrorI object and an optional ResponseData object.
onUserEvent(NotificationEventI<UserI>) - Method in interface com.avaya.ccs.api.UserListenerI
This method delivers a NotificationEventI object which contains a NotificationType, the object that is being updated (UserI), an optional ErrorI object and an optional ResponseData object.
openInteractions(InteractionListenerI) - Method in interface com.avaya.ccs.api.SessionI
Opens the InteractionI path with the server to start the flow of events for all interactions associated with the SessionI.
openMedia() - Method in interface com.avaya.ccs.api.InteractionI
Open the MediaI channel for this Interaction.
openResources(ResourceListenerI) - Method in interface com.avaya.ccs.api.SessionI
Opens the ResourceI path with the server to start the flow of events for all resources associated with the SessionI.
openUsers(UserListenerI) - Method in interface com.avaya.ccs.api.SessionI
Opens the UserI path with the server to start the flow of events for all users associated with the SessionI .
originateVoiceCall(String, ContactType) - Method in interface com.avaya.ccs.api.ResourceI
Requests origination of an outgoing interaction from this device (for example, initiates a voice call).

P

PagePushUrlI - Interface in com.avaya.ccs.api
Page Push URLs are pre-configured URLs which can be sent by an Agent to a Customer as part of a webchat.
PagePushUrlListI - Interface in com.avaya.ccs.api
A list of PagePushUrl objects configured in the AACC/ACCS CCMM Administration tool
PhoneListEntryI - Interface in com.avaya.ccs.api
The PhoneListEntryI object represents a phone entry administered for a customer associated an InteractionI.
playDTMF(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that dtmf tones be played into the media stream of the interaction.
PostalAddressListEntryI - Interface in com.avaya.ccs.api
The PostalAddressListEntryI object represents a postal address entry administered for a customer associated an InteractionI.
Presence - Enum in com.avaya.ccs.api.enums
 
previewCancel() - Method in interface com.avaya.ccs.api.InteractionI
Requests that the preview of a POM contact associated with this InteractionI object be cancelled.
previewDial(ContactNumberI) - Method in interface com.avaya.ccs.api.InteractionI
Requests that a ContactNumberI administered for the customer in the preview campaign be dialled.
previewDialFreeForm(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that a contact number not administered for the customer in the preview campaign be dialled.
Profile - Enum in com.avaya.ccs.api.enums
The Profile enum represents the possible profiles that a ClientI object can be created with.

R

ready() - Method in interface com.avaya.ccs.api.UserI
Requests that the UserI be put into UserState.Ready.
recoverOffsite() - Method in interface com.avaya.ccs.api.UserI
Requests recovery of the users permanent offsite call when it has been inadvertently dropped or transferred away.
redial(ContactNumberI) - Method in interface com.avaya.ccs.api.InteractionI
Requests that the ContactNumberI of the preview campaign be redialled.
refreshAgentNotes() - Method in interface com.avaya.ccs.api.InteractionI
Requests that the agent notes on the contact associated with this InteractionI be refreshed.
RemoteParticipantI - Interface in com.avaya.ccs.api
The RemoteParticipantI object represents each participant on a Contact that an InteractionI object is associated with.
RemoteParticipantState - Enum in com.avaya.ccs.api.enums
 
removeData() - Method in interface com.avaya.ccs.api.InteractionI
Requests that the attached data currently set on the contact that associated with this InteractionI object be removed.
removeIntrinsic(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that an intrinsic specified by a name be removed from the contact.
reply(String, String, String, String, String, String, boolean, boolean) - Method in interface com.avaya.ccs.api.EmailMediaI
Send a reply to an incoming email.
requestAutoPhrases() - Method in interface com.avaya.ccs.api.InteractionI
Send the request to CCS for AutoPhrasesI.
requestCustomerHistory() - Method in interface com.avaya.ccs.api.InteractionI
Send the request to the server for the list of previous Interactions for this customer.
requestCustomerInteractionMedia(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests the media (e.g.
requestDispositionCodes() - Method in interface com.avaya.ccs.api.InteractionI
Requests retrieval of the administered disposition codes.
requestPagePushUrls() - Method in interface com.avaya.ccs.api.InteractionI
Send the request to CCS for PagePushUrlListI.
requestSuggestedResponses() - Method in interface com.avaya.ccs.api.EmailMediaI
An array of SuggestedResponse returned by EmailMediaI.requestSuggestedResponses()}.
ResourceI - Interface in com.avaya.ccs.api
The ResourceI object represents a controllable endpoint that can be used to originate or receive interactions.
ResourceListenerI - Interface in com.avaya.ccs.api
An implementing instance of the ResourceListenerI interface delivers ResourceListenerI level events to the application.
ResourceState - Enum in com.avaya.ccs.api.enums
The ResourceState enum represents the possible values for the state of an ResourceI object.
ResponseData - Class in com.avaya.ccs.api
The ResponseData class represents a common base class for data that has been requested by the application.
ResponseData() - Constructor for class com.avaya.ccs.api.ResponseData
 
retrieve(String) - Method in interface com.avaya.ccs.api.UserI
Allows the application to pull the contact of the UserI
Role - Enum in com.avaya.ccs.api.enums
The Role enum represents the role of a UserI within the Contact Center.

S

ScreenPopI - Interface in com.avaya.ccs.api
ScreenPops are links to applications or URLs which are sent by CCS as part of an InteractionI object; with the intention that the associated application or URL can be 'popped' up automatically to the agent either on call alerting or call answer.
SecurityContextI - Interface in com.avaya.ccs.api
The SecurityContextI interface represents security context that the API will use to setup secure communications with the server.
SecurityException - Exception in com.avaya.ccs.api.exceptions
 
SecurityException(String) - Constructor for exception com.avaya.ccs.api.exceptions.SecurityException
 
SecurityException(String, Throwable) - Constructor for exception com.avaya.ccs.api.exceptions.SecurityException
 
sendIsTypingRequest() - Method in interface com.avaya.ccs.api.WebChatMediaI
Sends an IsTyping request to the customer client
sendMessage(String, boolean) - Method in interface com.avaya.ccs.api.WebChatMediaI
In a webchat session, agents send messages to customers and other agents using this method
sendPagePushUrl(String) - Method in interface com.avaya.ccs.api.WebChatMediaI
In a webchat session, agents can sends a URL to customers and other agents using this method.
ServiceConfigI - Interface in com.avaya.ccs.api
 
SessionI - Interface in com.avaya.ccs.api
The SessionI interface represents an active authenticated session with the server.
SessionListenerI - Interface in com.avaya.ccs.api
An implementing instance of the SessionListenerI interface delivers SessionI level events to the application.
setActivityCode(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that an activity code be set on the contact that this InteractionI object represents.
setAttachments(InboundAttachment[]) - Method in interface com.avaya.ccs.api.SuggestedResponseI
Set the attachments for this Suggested Response object
setAutoPhrases(List<AutoPhrase>) - Method in interface com.avaya.ccs.api.AutoPhrasesI
set the list of AutoPhraseIs for this object
setAutoReconnect(boolean) - Method in interface com.avaya.ccs.api.ClientI
Sets whether the ClientI object should automatically attempt to reconnect to the server on a web socket close.
setBody(String) - Method in interface com.avaya.ccs.api.SuggestedResponseI
Set the email body for this Suggested Response object
setCallbackTypeSpecified(boolean) - Method in interface com.avaya.ccs.api.DestinationI
 
setCallType(DestinationCallType) - Method in interface com.avaya.ccs.api.DestinationI
 
setCountry(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
Allows the UserI processing an InteractionI to modify the country of the administered for the customer's postal address entry
setCountryCode(String) - Method in interface com.avaya.ccs.api.PhoneListEntryI
Allows the UserI processing an InteractionI to modify the country code administered for the customer's phone entry
setCustomerList(CustomerList) - Method in interface com.avaya.ccs.api.CustomerDataI
Deprecated.
 
setData(DataI) - Method in interface com.avaya.ccs.api.InteractionI
Requests that attached data be set on the contact that associated with this InteractionI object.
setDefault(boolean) - Method in interface com.avaya.ccs.api.EmailListEntryI
Allows the UserI processing an InteractionI to set this as the default email address for the customer
setDefault(boolean) - Method in interface com.avaya.ccs.api.PhoneListEntryI
Allows the UserI processing an InteractionI to specify this as the default phone number for the customer.
setDefault(boolean) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
Allows the UserI processing an InteractionI to set this as the default address for the customoer
setDescription(String) - Method in interface com.avaya.ccs.api.PagePushUrlI
 
setEmailAddress(String) - Method in interface com.avaya.ccs.api.EmailListEntryI
Allows a UserI on an InteractionI with a customer to update the email record for the customer server.
setId(int) - Method in interface com.avaya.ccs.api.SuggestedResponseI
Set the ID for this object instance
setIntrinsic(String, String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that the value of an existing intrinsic be modified or a new intrinsic be added to a contact.
setLanguage(String) - Method in interface com.avaya.ccs.api.UserI
Allows the application to change the language of the UserI
setLine1(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
Allows the UserI processing an InteractionI to modify line 1 of the administered for the customer's postal address entry
setLine2(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
Allows the UserI processing an InteractionI to modify line 2 of the administered for the customer's postal address entry
setLine3(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
Allows the UserI processing an InteractionI to modify line 3 of the administered for the customer's postal address entry
setLine4(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
Allows the UserI processing an InteractionI to modify line 4 of the administered for the customer's postal address entry
setLine5(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
Allows the UserI processing an InteractionI to modify line 5 of the administered for the customer's postal address entry
setMedia(Media) - Method in interface com.avaya.ccs.api.InteractionI
A setter for the MediaI member of this InteractionI object.
setName(String) - Method in interface com.avaya.ccs.api.DestinationI
 
setName(String) - Method in interface com.avaya.ccs.api.SuggestedResponseI
Set the name for this object instance
setNumber(String) - Method in interface com.avaya.ccs.api.DestinationI
 
setPagePushUrls(List<PagePushUrl>) - Method in interface com.avaya.ccs.api.PagePushUrlListI
Set the list of Page Push URLs
setPhoneNumber(String) - Method in interface com.avaya.ccs.api.PhoneListEntryI
Allows the UserI processing an InteractionI to modify the phone number administered for the customer's phone entry
setPomZone(String) - Method in interface com.avaya.ccs.api.DestinationI
 
setPresence(Presence) - Method in interface com.avaya.ccs.api.DestinationI
 
setReplyResponse(EmailReplyResponse) - Method in interface com.avaya.ccs.api.EmailMediaI
When an email Reply is sent, if it specifies that the email contains attachments (see EmailMediaI.reply(java.lang.String, java.lang.String, java.lang.String, java.lang.String, java.lang.String, java.lang.String, boolean, boolean), the server responds with a RESPONSE object.
setServer(String) - Method in interface com.avaya.ccs.api.ClientI
Allows the application to change the fully qualified hostname of the server that the client will connect at signin time.
setSkillset(String) - Method in interface com.avaya.ccs.api.PagePushUrlI
 
setSubject(String) - Method in interface com.avaya.ccs.api.SuggestedResponseI
set the subject for this object instance
setTimezone(String) - Method in interface com.avaya.ccs.api.DestinationI
 
setTimezone(String) - Method in interface com.avaya.ccs.api.PhoneListEntryI
Allows the UserI processing an InteractionI to modify the timezone administered for the customer's phone entry
setType(DestinationType) - Method in interface com.avaya.ccs.api.DestinationI
 
setUploadAttachmentUrl(String) - Method in interface com.avaya.ccs.api.EmailMediaI
When an email Reply (or Create) command is sent, CCS replies with a EmailReplyResponse.
setUrl(String) - Method in interface com.avaya.ccs.api.PagePushUrlI
 
setUUI(String) - Method in interface com.avaya.ccs.api.InteractionI
Requests that new user-user-info (UUI) be set on the contact associated with this InteractionI object.
setZipcode(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
Allows the UserI processing an InteractionI to modify the country of the administered for the customer's postal address entry
signin(String, String, SessionListenerI, ClientListenerI) - Method in interface com.avaya.ccs.api.ClientI
Request that the ClientI object connect and authenticate with the Contact Center server to use the Contact Control Service.
StateReason - Enum in com.avaya.ccs.api.enums
The StateReason enum defines the possible reasons for a state transition on an API object (for example InteractionI or ResourceI).
SuggestedResponseI - Interface in com.avaya.ccs.api
A suggested response is a prepared email response which an agent can use to quickly respond to common customer requests.

T

toJsonStringMaskSensitive() - Method in interface com.avaya.ccs.api.InteractionI
 
toJsonStringMaskSensitive() - Method in interface com.avaya.ccs.api.MediaI
Build an return a json string representation of all object properties and their values for logging purposes.
transferToDestination(DestinationI) - Method in interface com.avaya.ccs.api.InteractionI
Transfer to a destination.

U

unhold() - Method in interface com.avaya.ccs.api.InteractionI
Requests that a held interaction be taken off hold.
unmonitorInteractions() - Method in interface com.avaya.ccs.api.MonitoredUserI
This method stops monitoring interactions at this MonitoredUserI.
unmonitorUsers() - Method in interface com.avaya.ccs.api.UserI
For UserI objects that have Role.Supervisor and are currently monitoring users, this method stops the monitoring of users that are assigned to this supervisor.
updateClosedReasonCode(String) - Method in interface com.avaya.ccs.api.InteractionI
Set or update the closed-reason code on the Interaction in CCS.
updateCustomerAddress(PostalAddressListEntryI) - Method in interface com.avaya.ccs.api.InteractionI
Requests update of the postal address information that is associated with the customer on the InteractionI.
updateCustomerEmail(EmailListEntryI) - Method in interface com.avaya.ccs.api.InteractionI
Requests update of the email information that is associated with the customer on the InteractionI.
updateCustomerName(String, String, String) - Method in interface com.avaya.ccs.api.InteractionI
Requests update of the name of the customer on the InteractionI.
updateCustomerPhone(PhoneListEntryI) - Method in interface com.avaya.ccs.api.InteractionI
Requests update of phone information that is associated with the customer on the InteractionI.
UserI - Interface in com.avaya.ccs.api
The UserI object represents a user in the Contact Center.
UserListenerI - Interface in com.avaya.ccs.api
An implementing instance of the UserListenerI interface delivers UserI level events within a SessionI to the controlling client application.
UserState - Enum in com.avaya.ccs.api.enums
The UserState enum represents the possible values for the state of an UserI object.
UserSyncStatus - Enum in com.avaya.ccs.api.enums
The UserSyncStatus enum defines the synchronised status of the UserI in the Contact Center and allows the application to resynchronise out of sync users by reacting to the synchronised status.

V

valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ChatMessageType
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ClientState
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.CodeType
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.Command
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ContactType
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.DataFormat
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.DestinationCallType
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.DestinationListType
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.DestinationType
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ErrorCode
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.InteractionState
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.InteractionType
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.NotificationCode
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.NotificationType
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.OffsiteMode
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.OffsiteState
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.Presence
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.Profile
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.RemoteParticipantState
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ResourceState
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.Role
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.StateReason
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.UserState
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.UserSyncStatus
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.WebChatMethod
Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.WebChatSenderType
Returns the enum constant of this type with the specified name.
values() - Static method in enum com.avaya.ccs.api.enums.ChatMessageType
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.ClientState
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.CodeType
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.Command
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.ContactType
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.DataFormat
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.DestinationCallType
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.DestinationListType
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.DestinationType
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.ErrorCode
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.InteractionState
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.InteractionType
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.NotificationCode
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.NotificationType
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.OffsiteMode
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.OffsiteState
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.Presence
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.Profile
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.RemoteParticipantState
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.ResourceState
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.Role
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.StateReason
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.UserState
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.UserSyncStatus
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.WebChatMethod
Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.WebChatSenderType
Returns an array containing the constants of this enum type, in the order they are declared.

W

WebChatMediaI - Interface in com.avaya.ccs.api
The WebChatMediaI object represents a Webchat media object.
WebChatMethod - Enum in com.avaya.ccs.api.enums
 
WebChatSenderType - Enum in com.avaya.ccs.api.enums
 
whisper() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
Requests that the Supervisor begin whispering to the UserI they are monitoring on the contact that is represented by this MonitoredInteractionI object.
wrapup() - Method in interface com.avaya.ccs.api.InteractionI
Requests that the POM contact associated with this InteractionI object be wrapped up.
wrapupWithCode(ContactCenterCodeI) - Method in interface com.avaya.ccs.api.InteractionI
Requests that the POM contact associated with this InteractionI object be wrapped up with a valid ContactCenterCodeI object representing a POM completion code.
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