public interface SuggestedResponseI
A suggested response is a prepared email response which an agent can use to quickly respond to common customer requests. Suggested Responses are configured in CCMM Administration
To request Suggested Responses from CCS, invoke EmailMediaI#requestSuggestedResponses()
Suggested Responses are returned by CCS in a PayloadType#SuggestedResponseList
as a Media Response
Modifier and Type | Method and Description |
---|---|
com.avaya.ccs.core.InboundAttachment[] |
getAttachments()
Get any attachments for this Suggested Response
|
java.lang.String |
getBody()
The email body for this Suggested Response
|
int |
getId()
A unique identifier to identify this Suggested Response
|
java.lang.String |
getName()
The name of this Suggested Response
|
java.lang.String |
getSubject()
The email subject for this Suggested Response
|
void |
setAttachments(com.avaya.ccs.core.InboundAttachment[] attachments)
Set the attachments for this Suggested Response object
|
void |
setBody(java.lang.String body)
Set the email body for this Suggested Response object
|
void |
setId(int id)
Set the ID for this object instance
|
void |
setName(java.lang.String name)
Set the name for this object instance
|
void |
setSubject(java.lang.String subject)
set the subject for this object instance
|
com.avaya.ccs.core.InboundAttachment[] getAttachments()
void setAttachments(com.avaya.ccs.core.InboundAttachment[] attachments)
attachments
- java.lang.String getBody()
void setBody(java.lang.String body)
body
- the email bodyint getId()
void setId(int id)
id
- java.lang.String getName()
void setName(java.lang.String name)
name
- java.lang.String getSubject()
void setSubject(java.lang.String subject)
subject
-