public interface CustomerHistoryI
Represents the history of InteractionI objects this customer has had with the Contact Center.
Only pertains to Multimedia InteractionIs: Voice contacts are not included in the history.
CustomerHistory is requested using InteractionI.requestCustomerHistory()
CustomerHistory is returned by CCS Server in a PayloadType#CustomerHistory Interaction Response payload.
| Modifier and Type | Method and Description |
|---|---|
java.lang.String |
getContactId()
Customer History is requested for a given
Interaction. |
java.util.List<com.avaya.ccs.core.CustomerHistoryItem> |
getCustomerInteractions()
Get the list of Customer Interactions for a given customer
|
java.util.List<com.avaya.ccs.core.CustomerHistoryItem> getCustomerInteractions()
java.lang.String getContactId()
Interaction. This is the ContactID for that Interaction.