| Interface | Description |
|---|---|
| ApprovalAuditInformationI | |
| ApprovalInformationI | |
| AutoPhraseI |
Auto phrases are commonly-used phrases for an agent in a web chat, provided in a list for their convenience.
|
| AutoPhrasesI |
A collection of
AutoPhraseI returned by CCS Server in response to a InteractionI.requestAutoPhrases() request |
| ClientI |
The
ClientI interface represents the starting point for gaining access to the Contact Control Service. |
| ClientListenerI |
An implementing instance of the
ClientListenerI delivers ClientI level events to the application. |
| CodeListI |
The
CodeListI object represents a list of Contact Center codes administered in the Contact Center. |
| ContactCenterCodeI |
The
ContactCenterCodeI object represents a code in the Contact Center. |
| ContactNumberI |
The
ContactNumberI represents the contact details of a customer. |
| CustomerDataI | Deprecated |
| CustomerDetailsI |
The
CustomerDetailsI object represents the details of a customer involved in an InteractionI. |
| CustomerHistoryI |
Represents the history of
InteractionI objects this customer has had with the Contact Center. |
| CustomerHistoryItemI |
Represents a Contact that a
CustomerI has been involved in. |
| CustomerInteractionMediaItemI |
Represents a single Multimedia item from a Customer History reqest.
|
| CustomerListenerI |
A listener for consuming
CustomerDetailsI notifications. |
| CustomerListI |
Represents a list of results returned by a customer search.
|
| CustomFieldI | |
| CustomFieldListI |
The
CustomFieldListI object represents a list of Custom Fields received with InteractionI. |
| DataI |
The
DataI object represents attached data on a contact in the Contact Center associated with an InteractionI
object. |
| DestinationI |
The
DestinationI object represents a potential destination for an InteractionI as configured in AACC/ACCS or POM. |
| DestinationListI |
The
DestinationListI object represents a list of DestinationI objects. |
| EmailAttachmentsArgumentI |
Represents the reply from the server when an email reply is sent.
|
| EmailListEntryI |
The
EmailListEntryI object represents an email address administered for a customer that is associated with an
InteractionI. |
| EmailMediaI |
The
EmailMediaI object represents the 'Media' portion of an email contact. |
| EmailReplyResponseI |
Represents the reply from the server when an email reply is sent.
|
| ErrorI |
The
ErrorI object is contained in a NotificationEventI of NotificationType.ERROR and carries
information relating to the error that has occurred. |
| InteractionI | |
| InteractionListenerI |
An implementing instance of the
InteractionListenerI interface delivers InteractionI level events to the
application. |
| IntrinsicI |
The
IntrinsicI object represents a name value pair of contextual information or data that is related to a contact in
the Contact Center and is available through an InteractionI object associated with this contact. |
| MediaI |
The
MediaI object represents the 'Media' portion of a contact. |
| MonitoredInteractionI |
The
MonitoredInteractionI object represents an InteractionI at a UserI that is being monitored by a
supervisor in the Contact Center (from the supervisors point of view). |
| MonitoredInteractionListenerI |
An implementing instance of the
MonitoredInteractionListenerI interface delivers MonitoredInteractionI level
events to the application. |
| MonitoredUserI |
The
MonitoredUserI object represents a user that is being monitored by a supervisor in the Contact Center (from the
supervisors point of view). |
| MonitoredUserListenerI |
An implementing instance of the
MonitoredUserListenerI interface delivers MonitoredUserI level events to the
application. |
| NotificationEventI<T> |
The
NotificationEventI object carries event information for a specified API interface object whose type is defined by
the generic type T. |
| NotificationI |
The
NotificationI object is an indication that some administrative operation has been performed on the user (e.g. |
| OffsiteSettingsI |
The
OffsiteSettingsI object represents the offite settings for the user that are administered in the Contact Center. |
| OffsiteStatusI |
The
OffsiteStatusI object represents the users offite status in the Contact Center. |
| PagePushUrlI |
Page Push URLs are pre-configured URLs which can be sent by an Agent to a Customer as part of a webchat.
|
| PagePushUrlListI |
A list of
PagePushUrl objects configured in the AACC/ACCS CCMM Administration tool |
| PhoneListEntryI |
The
PhoneListEntryI object represents a phone entry administered for a customer associated an InteractionI. |
| PostalAddressListEntryI |
The
PostalAddressListEntryI object represents a postal address entry administered for a customer associated an
InteractionI. |
| RemoteParticipantI |
The
RemoteParticipantI object represents each participant on a Contact that an InteractionI object is
associated with. |
| ResourceI |
The
ResourceI object represents a controllable endpoint that can be used to originate or receive interactions. |
| ResourceListenerI |
An implementing instance of the
ResourceListenerI interface delivers ResourceListenerI level events to the
application. |
| ScreenPopI |
ScreenPops are links to applications or URLs which are sent by CCS as part of an
InteractionI object; with the intention
that the associated application or URL can be 'popped' up automatically to the agent either on call alerting or call answer. |
| SecurityContextI |
The
SecurityContextI interface represents security context that the API will use to setup secure communications with
the server. |
| ServiceConfigI | |
| SessionI |
The
SessionI interface represents an active authenticated session with the server. |
| SessionListenerI |
An implementing instance of the
SessionListenerI interface delivers SessionI level events to the application. |
| SuggestedResponseI |
A suggested response is a prepared email response which an agent can use to quickly respond to common customer requests.
|
| UserI |
The
UserI object represents a user in the Contact Center. |
| UserListenerI | |
| WebChatMediaI |
The
WebChatMediaI object represents a Webchat media object. |
| Class | Description |
|---|---|
| ResponseData |
The
ResponseData class represents a common base class for data that has been requested by the application. |