public interface CustomerHistoryItemI
Represents a Contact that a CustomerI has been involved in. The set of CustomerHistoryItemIs
makes up the CustomerHistoryI} for this Customer. Only Multimedia Contacts are returned: Voice contacts
are not included in Customer History.
CustomerHistoryItems are requested using InteractionI#requestCustomerInteractionMedia(String))
CustomerHistoryItems are returned by CCS in a PayloadType#CustomerInteractionMediaList object
| Modifier and Type | Method and Description |
|---|---|
java.lang.String |
getArrivalTime()
The arrival time of the contact
|
java.lang.String |
getContactId()
The contact ID for this contact
|
ContactType |
getContactType()
The Contact type of this contact
|
java.lang.String |
getSkillset()
The Contact Center skillset which processed this Contact
|
java.lang.String |
getStatus()
The current status of the Contact
|
java.lang.String |
getSubject()
The subject for this Contact, if applicable
|
java.lang.String getArrivalTime()
ContactType getContactType()
java.lang.String getContactId()
java.lang.String getStatus()
java.lang.String getSkillset()
java.lang.String getSubject()