public interface CustomerHistoryI
Represents the history of InteractionI
objects this customer has had with the Contact Center.
Only pertains to Multimedia InteractionI
s: Voice contacts are not included in the history.
CustomerHistory
is requested using InteractionI.requestCustomerHistory()
CustomerHistory
is returned by CCS Server in a PayloadType#CustomerHistory
Interaction Response payload.
Modifier and Type | Method and Description |
---|---|
java.lang.String |
getContactId()
Customer History is requested for a given
Interaction . |
java.util.List<com.avaya.ccs.core.CustomerHistoryItem> |
getCustomerInteractions()
Get the list of Customer Interactions for a given customer
|
java.util.List<com.avaya.ccs.core.CustomerHistoryItem> getCustomerInteractions()
java.lang.String getContactId()
Interaction
. This is the ContactID
for that Interaction
.