A B C D E F G H I J L M N O P R S T U V W

## A

addAgentNote(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that an agent note be added to the contact associated with this `InteractionI` within the campaign.
addCodeToList(ContactCenterCodeI) - Method in interface com.avaya.ccs.api.CodeListI
  Add a `ContactCenterCodeI` to the list of codes that this object stores
addNewAttachment(File) - Method in interface com.avaya.ccs.api.EmailMediaI
  Add an outbound attachment to the email media object.
addToDNC() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the `ContactNumberI` associated with this `InteractionI` object be added to the Do Not Call (DNC) list on the POM server.
afterCallWork(String) - Method in interface com.avaya.ccs.api.UserI
  Requests that the `UserI` be put into an After Call Work (ACW) state (if not already in that state) with the specified ACW code.
answer() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that an incoming ringing interaction be answered.
ApprovalAuditInformationI - Interface in com.avaya.ccs.api
ApprovalInformationI - Interface in com.avaya.ccs.api
AutoPhraseI - Interface in com.avaya.ccs.api
  Auto phrases are commonly-used phrases for an agent in a web chat, provided in a list for their convenience.
AutoPhrasesI - Interface in com.avaya.ccs.api
  A collection of `AutoPhraseI` returned by CCS Server in response to a `InteractionI.requestAutoPhrases()` request

## B

bargeIn() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  Requests that the Supervisor Barge-In on the contact that is represented by this `MonitoredInteractionI` object.

## C

callSupervisor() - Method in interface com.avaya.ccs.api.ResourceI
  Request that a call be placed to the user's supervisor.
canAddAgentNote() - Method in interface com.avaya.ccs.api.InteractionI
canAddToDnc() - Method in interface com.avaya.ccs.api.InteractionI
canAfterCallWork() - Method in interface com.avaya.ccs.api.UserI
canAnswer() - Method in interface com.avaya.ccs.api.InteractionI
canBargeIn() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
canCallSupervisor() - Method in interface com.avaya.ccs.api.ResourceI
canChangeConferenceOwner() - Method in interface com.avaya.ccs.api.InteractionI
canCompleteConference() - Method in interface com.avaya.ccs.api.InteractionI
canCompleteTransfer() - Method in interface com.avaya.ccs.api.InteractionI
canCreateCallback() - Method in interface com.avaya.ccs.api.InteractionI
canEmergency() - Method in interface com.avaya.ccs.api.InteractionI
canEnd() - Method in interface com.avaya.ccs.api.InteractionI
canEndConference() - Method in interface com.avaya.ccs.api.InteractionI
canEndConsult() - Method in interface com.avaya.ccs.api.InteractionI
canExtendWrapup() - Method in interface com.avaya.ccs.api.InteractionI
canForceLogout() - Method in interface com.avaya.ccs.api.MonitoredUserI
canForceNotReady() - Method in interface com.avaya.ccs.api.MonitoredUserI
canForceReady() - Method in interface com.avaya.ccs.api.MonitoredUserI
canGetActivityCodes() - Method in interface com.avaya.ccs.api.InteractionI
canGetAutoPhrases() - Method in interface com.avaya.ccs.api.InteractionI
canGetCallbackDestinations() - Method in interface com.avaya.ccs.api.InteractionI
canGetConsultDestinations() - Method in interface com.avaya.ccs.api.InteractionI
canGetCustomerHistory() - Method in interface com.avaya.ccs.api.InteractionI
canGetCustomFields() - Method in interface com.avaya.ccs.api.InteractionI
canGetDispositionCodes() - Method in interface com.avaya.ccs.api.InteractionI
canGetPagePushUrls() - Method in interface com.avaya.ccs.api.InteractionI
canGetSkillsets() - Method in interface com.avaya.ccs.api.InteractionI
canHold() - Method in interface com.avaya.ccs.api.InteractionI
canInitiateConference() - Method in interface com.avaya.ccs.api.InteractionI
canInitiateConferenceToDestination() - Method in interface com.avaya.ccs.api.InteractionI
canInitiateTransfer() - Method in interface com.avaya.ccs.api.InteractionI
canInitiateTransferToDestination() - Method in interface com.avaya.ccs.api.InteractionI
canJoinConference() - Method in interface com.avaya.ccs.api.InteractionI
canLogin() - Method in interface com.avaya.ccs.api.UserI
canLoginOffsite() - Method in interface com.avaya.ccs.api.UserI
canLogout() - Method in interface com.avaya.ccs.api.UserI
canMonitorUsers() - Method in interface com.avaya.ccs.api.UserI
canNotReady() - Method in interface com.avaya.ccs.api.UserI
canObserve() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
canObserveDn() - Method in interface com.avaya.ccs.api.InteractionI
canOpenMedia() - Method in interface com.avaya.ccs.api.InteractionI
canOriginate() - Method in interface com.avaya.ccs.api.ResourceI
canOriginateEmail() - Method in interface com.avaya.ccs.api.UserI
canPlayDTMF() - Method in interface com.avaya.ccs.api.InteractionI
canPreviewCancel() - Method in interface com.avaya.ccs.api.InteractionI
canPreviewDial() - Method in interface com.avaya.ccs.api.InteractionI
canPreviewDialFreeForm() - Method in interface com.avaya.ccs.api.InteractionI
canReady() - Method in interface com.avaya.ccs.api.UserI
canRecoverOffsite() - Method in interface com.avaya.ccs.api.UserI
canRedial() - Method in interface com.avaya.ccs.api.InteractionI
canRefreshAgentNotes() - Method in interface com.avaya.ccs.api.InteractionI
canSetActivityCode() - Method in interface com.avaya.ccs.api.InteractionI
canSetLanguage() - Method in interface com.avaya.ccs.api.UserI
canSetUUI() - Method in interface com.avaya.ccs.api.InteractionI
canTransferToDestination() - Method in interface com.avaya.ccs.api.InteractionI
canUnhold() - Method in interface com.avaya.ccs.api.InteractionI
canUnmonitorUsers() - Method in interface com.avaya.ccs.api.UserI
canUpdateCustomerAddress() - Method in interface com.avaya.ccs.api.InteractionI
canUpdateCustomerEmail() - Method in interface com.avaya.ccs.api.InteractionI
canUpdateCustomerName() - Method in interface com.avaya.ccs.api.InteractionI
canUpdateCustomerPhone() - Method in interface com.avaya.ccs.api.InteractionI
canWhisper() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
canWrapup() - Method in interface com.avaya.ccs.api.InteractionI
canWrapupWithCode() - Method in interface com.avaya.ccs.api.InteractionI
changeConferenceOwner() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the owner of the conference be changed.
ChatMessageType - Enum in com.avaya.ccs.api.enums
clearNotification() - Method in interface com.avaya.ccs.api.UserI
  Clears any `NotificationI` currently set on the `UserI` (see `NotificationI`).
ClientI - Interface in com.avaya.ccs.api
  The `ClientI` interface represents the starting point for gaining access to the Contact Control Service.
ClientListenerI - Interface in com.avaya.ccs.api
  An implementing instance of the `ClientListenerI` delivers `ClientI` level events to the application.
ClientState - Enum in com.avaya.ccs.api.enums
  The `ClientState` enum represents the possible states for the `ClientI` object.
coach() - Method in interface com.avaya.ccs.api.InteractionI
CodeListI - Interface in com.avaya.ccs.api
  The `CodeListI` object represents a list of Contact Center codes administered in the Contact Center.
CodeType - Enum in com.avaya.ccs.api.enums
  The `CodeType` enum represents the posssible types of `ContactCenterCodeI` objects.
com.avaya.ccs.api - package com.avaya.ccs.api
com.avaya.ccs.api.enums - package com.avaya.ccs.api.enums
com.avaya.ccs.api.exceptions - package com.avaya.ccs.api.exceptions
Command - Enum in com.avaya.ccs.api.enums
  The `Command` enum represents the name of the commands (also known as commands or operations) that can be invoked on the Contact Control Service SDK interface objects.
completeAttachmentsUpload(OutboundAttachment[]) - Method in interface com.avaya.ccs.api.EmailMediaI
  After uploading attachments as part of an email Reply or Create, the client must call this to complete the attachment upload process.
completeConference() - Method in interface com.avaya.ccs.api.InteractionI
  Requests completion of a conference that was initiated by `InteractionI.initiateConference(java.lang.String)`.
completeTransfer() - Method in interface com.avaya.ccs.api.InteractionI
  Requests completion of a supervised transfer initiated by `InteractionI.initiateTransfer(java.lang.String)`.
consult(String) - Method in interface com.avaya.ccs.api.InteractionI
  Initiate a consult between two agents.
ContactCenterCodeI - Interface in com.avaya.ccs.api
  The `ContactCenterCodeI` object represents a code in the Contact Center.
ContactNumberI - Interface in com.avaya.ccs.api
  The `ContactNumberI` represents the contact details of a customer.
ContactType - Enum in com.avaya.ccs.api.enums
  A `ContactType` identifies what type of media a `UserI`, `ResourceI` or `InteractionI` object is handling or is capable of handling.
create(String, Profile, String, SecurityContextI) - Static method in interface com.avaya.ccs.api.ClientI
  A static factory method which creates and returns a `ClientI` object.
create(Map<String, String>) - Static method in interface com.avaya.ccs.api.DataI
  A factory method to create a `DataI` object containing key value pair data represented in a map.
create(String) - Static method in interface com.avaya.ccs.api.DataI
  A factory method to create a `DataI` object containing string data.
create(byte[]) - Static method in interface com.avaya.ccs.api.DataI
  A factory method to create a `DataI` object containing binary data represented by a byte array.
create(String, String, String, String, String, String, boolean, Integer, boolean) - Method in interface com.avaya.ccs.api.EmailMediaI
  Create an ad-hoc or agent-initiated email.
create(KeyStore) - Static method in interface com.avaya.ccs.api.SecurityContextI
  Static factory method to create a new `SecurityContextI` object based on the supplied `java.security.KeyStore` object.
createCallback(DestinationI, ContactNumberI, String, String, String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the customer on this `InteractionI` be called back on a known `ContactNumberI` (administered on the POM server) by a callback `DestinationI` at a specified time.
createCallback(DestinationI, String, String, String, String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the customer on this `InteractionI` be called back on an unknown number (not administered on the POM server) by a callback `DestinationI` at a specified time.
CustomerDataI - Interface in com.avaya.ccs.api
  Deprecated.
CustomerDetailsI - Interface in com.avaya.ccs.api
  The `CustomerDetailsI` object represents the details of a customer involved in an `InteractionI`.
CustomerHistoryI - Interface in com.avaya.ccs.api
  Represents the history of `InteractionI` objects this customer has had with the Contact Center.
CustomerHistoryItemI - Interface in com.avaya.ccs.api
  Represents a Contact that a `CustomerI` has been involved in.
CustomerInteractionMediaItemI - Interface in com.avaya.ccs.api
  Represents a single Multimedia item from a Customer History reqest.
CustomerListenerI - Interface in com.avaya.ccs.api
  A listener for consuming `CustomerDetailsI` notifications.
CustomerListI - Interface in com.avaya.ccs.api
  Represents a list of results returned by a customer search.
CustomFieldI - Interface in com.avaya.ccs.api
CustomFieldListI - Interface in com.avaya.ccs.api
  The `CustomFieldListI` object represents a list of Custom Fields received with `InteractionI`.

## D

DataFormat - Enum in com.avaya.ccs.api.enums
  The `DataFormat` enum represents the possible formats for attached data carried in a `DataI` object.
DataI - Interface in com.avaya.ccs.api
  The `DataI` object represents attached data on a contact in the Contact Center associated with an `InteractionI` object.
DestinationCallType - Enum in com.avaya.ccs.api.enums
DestinationI - Interface in com.avaya.ccs.api
  The `DestinationI` object represents a potential destination for an `InteractionI` as configured in AACC/ACCS or POM.
DestinationListI - Interface in com.avaya.ccs.api
  The `DestinationListI` object represents a list of `DestinationI` objects.
DestinationListType - Enum in com.avaya.ccs.api.enums
  The `DestinationListType` enum represents the types of `DestinationListI` objects that can possibly be returned from the POM server.
DestinationType - Enum in com.avaya.ccs.api.enums
  The `DestinationType` enum defines the possible types of destinations that can be retrieved from the contact center.
disconnect() - Method in interface com.avaya.ccs.api.ClientI
  Requests that the `ClientI` object be disconnected.

## E

EmailAttachmentsArgumentI - Interface in com.avaya.ccs.api
  Represents the reply from the server when an email reply is sent.
EmailListEntryI - Interface in com.avaya.ccs.api
  The `EmailListEntryI` object represents an email address administered for a customer that is associated with an `InteractionI`.
EmailMediaI - Interface in com.avaya.ccs.api
  The `EmailMediaI` object represents the 'Media' portion of an email contact.
EmailReplyResponseI - Interface in com.avaya.ccs.api
  Represents the reply from the server when an email reply is sent.
emergency() - Method in interface com.avaya.ccs.api.InteractionI
  Requests invocation of the emergency feature on this interaction.
end() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that an interaction be ended by dropping the associated user from the contact.
end(String, String, boolean) - Method in interface com.avaya.ccs.api.InteractionI
endConference() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that a three participant conference represented by this `InteractionI` be ended.
endConsult() - Method in interface com.avaya.ccs.api.InteractionI
  End a consult between two agents
ErrorCode - Enum in com.avaya.ccs.api.enums
  The `ErrorCode` enum identifies the possible predefined values that can be associated with an `ErrorI` object.
ErrorI - Interface in com.avaya.ccs.api
  The `ErrorI` object is contained in a `NotificationEventI` of `NotificationType.ERROR` and carries information relating to the error that has occurred.
extendWrapup() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the time allowed to wrapup the `InteractionI` object be extended.

## F

findInteraction(String) - Method in interface com.avaya.ccs.api.SessionI
findResource(String) - Method in interface com.avaya.ccs.api.SessionI
findUser(String) - Method in interface com.avaya.ccs.api.SessionI
forceLogout() - Method in interface com.avaya.ccs.api.MonitoredUserI
  Allows the supervisor to force logout the user from the Contact Center.
forceNotReady() - Method in interface com.avaya.ccs.api.MonitoredUserI
  Allows the supervisor to force the user into `UserState.NotReady` (if not already in `UserState#NotReady`) with an optional Not Ready Reason code.
forceReady() - Method in interface com.avaya.ccs.api.MonitoredUserI
  Allows the supervisor to force the user into `UserState.Ready`.

## G

get(String) - Static method in enum com.avaya.ccs.api.enums.ContactType
get(String) - Static method in enum com.avaya.ccs.api.enums.NotificationType
getActivityCode() - Method in interface com.avaya.ccs.api.InteractionI
  The activity code, if any, currently set on this interaction.
getActivityCode() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The activity code that is currently set on the `InteractionI` that is represented by this `MonitoredInteractionI`.
getActivityCodes() - Method in interface com.avaya.ccs.api.InteractionI
  Requests retrieval of the administered activity codes in the Contact Center for this `InteractionI` object.
getAddress() - Method in interface com.avaya.ccs.api.InteractionI
  The address URI associated with the `ResourceI` object that is handling this `InteractionI` object.
getAddress() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The address URI of the `UserI` associated with the `InteractionI` object that is represented by this `MonitoredInteractionI` object.
getAddress() - Method in interface com.avaya.ccs.api.RemoteParticipantI
getAddress() - Method in interface com.avaya.ccs.api.ResourceI
  The address associated with this resource.
getAddressName() - Method in interface com.avaya.ccs.api.InteractionI
  The name of the address returned by `InteractionI.getAddress()`.
getAddressName() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The name of the address returned by `MonitoredInteractionI.getAddress()`.
getAddressName() - Method in interface com.avaya.ccs.api.ResourceI
  This is the user name (or user information) portion of the resource's address URI (see `ResourceI.getAddress()`).
getAfterCallWorkCodes() - Method in interface com.avaya.ccs.api.SessionI
  A `CodeListI` object with type `CodeType.ACW` holding a list of `ContactCenterCodeI` objects representing the current after call work codes administered in the Contact Center.
getAgentNotes() - Method in interface com.avaya.ccs.api.InteractionI
  The agent notes stored on the `InteractionI` object.
getAgentScriptUrl() - Method in interface com.avaya.ccs.api.InteractionI
getApprovalCheck() - Method in interface com.avaya.ccs.api.ApprovalInformationI
getApprovalCheckSpecified() - Method in interface com.avaya.ccs.api.ApprovalInformationI
getApprovalId() - Method in interface com.avaya.ccs.api.ApprovalAuditInformationI
getApprovalId() - Method in interface com.avaya.ccs.api.ApprovalInformationI
getApprovalSkillsetId() - Method in interface com.avaya.ccs.api.ApprovalInformationI
getApprovalSkillsetIdSpecified() - Method in interface com.avaya.ccs.api.ApprovalInformationI
getAreaCode() - Method in interface com.avaya.ccs.api.PhoneListEntryI
getArrivalTime() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
  The arrival time of the contact
getArrivalTime() - Method in interface com.avaya.ccs.api.EmailMediaI
  The time that the contact arrived at the CCS component
getAttachments() - Method in interface com.avaya.ccs.api.SuggestedResponseI
  Get any attachments for this Suggested Response
getAuthor() - Method in interface com.avaya.ccs.api.ApprovalAuditInformationI
getAutoPhrases() - Method in interface com.avaya.ccs.api.AutoPhrasesI
  Get the list of Auto Phrases for an agent, as configured in CCMM Admin
getAutoReconnect() - Method in interface com.avaya.ccs.api.ClientI
getBcc() - Method in interface com.avaya.ccs.api.EmailMediaI
  The Bcc party(s) of the email.
getBinaryData() - Method in interface com.avaya.ccs.api.DataI
  If `DataI.getFormat()` returns `DataFormat.BIN`, this `DataI` object will contain binary data which can be retrieved by this method.
getBody() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  The 'Body' value of this media item.
getBody() - Method in interface com.avaya.ccs.api.EmailMediaI
  The email body
getBody() - Method in interface com.avaya.ccs.api.SuggestedResponseI
  The email body for this Suggested Response
getCallbackDestinations(DestinationType) - Method in interface com.avaya.ccs.api.InteractionI
  Requests the `DestinationI` objects of a specified `DestinationType` that are available for the user to setup as the destination for a callback.
getCallbackDestinationTypes() - Method in interface com.avaya.ccs.api.InteractionI
  A list of `DestinationType` objects that define the possible argument values for the `InteractionI.getCallbackDestinations(com.avaya.ccs.api.enums.DestinationType)` method.
getCalledAddress() - Method in interface com.avaya.ccs.api.InteractionI
  The original destination address associated with this {code InteractionI}.
getCalledAddress() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The original destination address of the {code InteractionI} that is represented by this `MonitoredInteractionI`.
getCalledAddressName() - Method in interface com.avaya.ccs.api.InteractionI
  The name of the address returned by `InteractionI.getCalledAddress()`.
getCalledAddressName() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The name of the address returned by `MonitoredInteractionI.getCalledAddress()`.
getCallingAddress() - Method in interface com.avaya.ccs.api.InteractionI
  The address that was the original source of this `InteractionI`.
getCallingAddress() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The address that was the original source of the `InteractionI` that is represented by this `MonitoredInteractionI`.
getCallingAddressName() - Method in interface com.avaya.ccs.api.InteractionI
  The name of the address returned by `InteractionI.getCallingAddress()`.
getCallingAddressName() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The name of the address returned by `MonitoredInteractionI.getCallingAddress()`.
getCampaignName() - Method in interface com.avaya.ccs.api.InteractionI
  The name of the POM campaign that caused this this `InteractionI` object to be created.
getCc() - Method in interface com.avaya.ccs.api.EmailMediaI
  The Cc party(s) of the email.
getClient() - Method in interface com.avaya.ccs.api.SessionI
  Get the `Client` object associated with this `Session`.
getClientId() - Method in interface com.avaya.ccs.api.ClientI
  returns the Client ID.
getClosedReasonCode() - Method in interface com.avaya.ccs.api.InteractionI
  A ClosedReasonCode may optionally be set as a field on an Interaction.
getCode() - Method in interface com.avaya.ccs.api.MonitoredUserI
  This property provides the `ContactCenterCodeI` currently associated with the user that this `MonitoredUserI` represents.
getCode() - Method in interface com.avaya.ccs.api.NotificationI
  A `NotificationCode` that indicates the type of operation that generated the Notification.
getCode() - Method in interface com.avaya.ccs.api.UserI
  This property provides the `ContactCenterCodeI` currently associated with the user.
getCodeNumber() - Method in interface com.avaya.ccs.api.ErrorI
getCodes() - Method in interface com.avaya.ccs.api.CodeListI
  A shallow copy of the list of `ContactCenterCodeI` that this object stores
getCodeType() - Method in interface com.avaya.ccs.api.CodeListI
getCommand() - Method in interface com.avaya.ccs.api.ErrorI
getComment() - Method in interface com.avaya.ccs.api.ApprovalAuditInformationI
getConnectedServer() - Method in interface com.avaya.ccs.api.ClientI
  Identifies the fully qualified hostname of the Contact Center server that the client is currently connected and authenticated with.
getConsultDestinations(DestinationType) - Method in interface com.avaya.ccs.api.InteractionI
  Requests the `DestinationI` objects of a specified `DestinationType` that are available for the user to consult with.
getConsultDestinationTypes() - Method in interface com.avaya.ccs.api.InteractionI
  A list of `DestinationType` objects that define the possible argument values for the `InteractionI.getConsultDestinations(com.avaya.ccs.api.enums.DestinationType)` method.
getContactId() - Method in interface com.avaya.ccs.api.CustomerHistoryI
  Customer History is requested for a given `Interaction`.
getContactId() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
  The contact ID for this contact
getContactId() - Method in interface com.avaya.ccs.api.EmailMediaI
  The Contact ID for this object.
getContactId() - Method in interface com.avaya.ccs.api.InteractionI
  The ID of the contact that this `InteractionI` object represents.
getContactId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The ID of the contact associated with the `InteractionI` that is represented by this `MonitoredInteractionI` object.
getContactNumbers() - Method in interface com.avaya.ccs.api.InteractionI
  A list of `ContactNumberI` objects each representing an administered contact number for this customer.
getContactType() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
  The Contact type of this contact
getContactType() - Method in interface com.avaya.ccs.api.InteractionI
getContactType() - Method in interface com.avaya.ccs.api.MediaI
  The `ContactType` associated with this Media type.
getContactType() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
getContactTypes() - Method in interface com.avaya.ccs.api.MonitoredUserI
getContactTypes() - Method in interface com.avaya.ccs.api.ResourceI
getContactTypes() - Method in interface com.avaya.ccs.api.UserI
getCountry() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
getCountryCode() - Method in interface com.avaya.ccs.api.PhoneListEntryI
getCreatedDateTime() - Method in interface com.avaya.ccs.api.ApprovalAuditInformationI
getCreationTime() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  Time this contact was created
getCurrentStatus() - Method in interface com.avaya.ccs.api.ApprovalInformationI
getCustomerDetails() - Method in interface com.avaya.ccs.api.InteractionI
  The `CustomerDetailsI` of the customer being dialled.
getCustomerInteractions() - Method in interface com.avaya.ccs.api.CustomerHistoryI
  Get the list of Customer Interactions for a given customer
getCustomerList() - Method in interface com.avaya.ccs.api.CustomerDataI
  Deprecated.
getCustomerList() - Method in interface com.avaya.ccs.api.CustomerListI
getCustomFields() - Method in interface com.avaya.ccs.api.CustomFieldListI
  A shallow copy of the list of `CustomFieldI` that this object stores
getCustomFields() - Method in interface com.avaya.ccs.api.InteractionI
  Requests retrieval of the custom fields for this `InteractionI` object.
getData() - Method in interface com.avaya.ccs.api.InteractionI
  Retrieves the attached data that is associated with the contact.
getData() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  Retrieves the attached data that is associated with the contact of the `InteractionI` that is represented by this `MonitoredInteractionI`.
getDefaultContactType() - Method in interface com.avaya.ccs.api.ResourceI
  The default contact type for this `ResourceI`.
getDescription() - Method in interface com.avaya.ccs.api.PagePushUrlI
  The description of this Page Push URL
getDestinationCallType() - Method in interface com.avaya.ccs.api.DestinationI
getDestinations() - Method in interface com.avaya.ccs.api.DestinationListI
getDestinationType() - Method in interface com.avaya.ccs.api.DestinationI
getDestinationType() - Method in interface com.avaya.ccs.api.DestinationListI
getDoNotCall() - Method in interface com.avaya.ccs.api.PhoneListEntryI
  Gets the 'Do Not Call' status of this number as configured in AACC
getDoNotCall(boolean) - Method in interface com.avaya.ccs.api.PhoneListEntryI
getEmailAddress() - Method in interface com.avaya.ccs.api.EmailListEntryI
getEmailApproveData() - Method in interface com.avaya.ccs.api.ApprovalInformationI
getEmailAttachmentUploadUri() - Method in interface com.avaya.ccs.api.EmailReplyResponseI
getEmailList() - Method in interface com.avaya.ccs.api.CustomerDetailsI
  A list of `EmailListEntryI`s associated with this customer
getEmailOutboundAttachments() - Method in interface com.avaya.ccs.api.EmailAttachmentsArgumentI
getEncoding() - Method in interface com.avaya.ccs.api.EmailMediaI
  The email character encoding.
getError() - Method in interface com.avaya.ccs.api.NotificationEventI
getErrorCode() - Method in interface com.avaya.ccs.api.ErrorI
getFirstName() - Method in interface com.avaya.ccs.api.CustomerDetailsI
  The customer's first name
getFirstName() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  The customer's first name
getFirstName() - Method in interface com.avaya.ccs.api.MonitoredUserI
getFirstName() - Method in interface com.avaya.ccs.api.UserI
getFormat() - Method in interface com.avaya.ccs.api.DataI
getFrom() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  The 'From' value of this media item..
getFrom() - Method in interface com.avaya.ccs.api.EmailMediaI
  The From party of the email
getFullName() - Method in interface com.avaya.ccs.api.MonitoredUserI
getFullName() - Method in interface com.avaya.ccs.api.UserI
getId() - Method in interface com.avaya.ccs.api.CustomerDetailsI
  The ID for this CustomerDetails object
getId() - Method in interface com.avaya.ccs.api.EmailListEntryI
getId() - Method in interface com.avaya.ccs.api.InteractionI
  A unique identifier for the `InteractionI` object.
getId() - Method in interface com.avaya.ccs.api.MediaI
  The unique identifier of this Media object.
getId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  A unique identifier for the `MonitoredInteractionI` object.
getId() - Method in interface com.avaya.ccs.api.MonitoredUserI
  A unique identifier for the `MonitoredUserI` object.
getId() - Method in interface com.avaya.ccs.api.PhoneListEntryI
getId() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
getId() - Method in interface com.avaya.ccs.api.ResourceI
  A unique identifier for the `ResourceI` object.
getId() - Method in interface com.avaya.ccs.api.SessionI
  A unique identifier for the `SessionI` instance.
getId() - Method in interface com.avaya.ccs.api.SuggestedResponseI
  A unique identifier to identify this Suggested Response
getId() - Method in interface com.avaya.ccs.api.UserI
  A unique identifier for the `UserI` object.
getInboundAttachments() - Method in interface com.avaya.ccs.api.EmailMediaI
  The list of `InboundAttachment`s attached to the email
getInteractions() - Method in interface com.avaya.ccs.api.SessionI
getIntrinsic(String) - Method in interface com.avaya.ccs.api.InteractionI
  Performs a lookup on the list returned from `InteractionI.getIntrinsics()` for an `IntrinsicI` object that matches the name supplied.
getIntrinsic(String) - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  Performs a lookup on the list returned from `MonitoredInteractionI.getIntrinsics()` for an `IntrinsicI` object that matches the name supplied.
getIntrinsics() - Method in interface com.avaya.ccs.api.InteractionI
  A list of `IntrinsicI` objects that provide additional information about the contact that this `InteractionI` object is associated with.
getIntrinsics() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  A list of `IntrinsicI` objects that provide additional information about the contact associated with the `InteractionI` object that is represented by this `MonitoredInteractionI`.
getInvalidObject() - Method in exception com.avaya.ccs.api.exceptions.ObjectInvalidException
  Retrieve the disposed object that cause the Exception
getKeyStore() - Method in interface com.avaya.ccs.api.SecurityContextI
getKvpData() - Method in interface com.avaya.ccs.api.DataI
  If `DataI.getFormat()` returns `DataFormat.KVP`, this `DataI` object will contain key value pair data which can be retrieved by this method.
getLanguage() - Method in interface com.avaya.ccs.api.UserI
  The language of the `UserI` client
getLastLoginTime() - Method in interface com.avaya.ccs.api.SessionI
  The server time of the last successful login for the currently connected user.
getLastName() - Method in interface com.avaya.ccs.api.CustomerDetailsI
  The customer's surname
getLastName() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  The customer's last name
getLastName() - Method in interface com.avaya.ccs.api.MonitoredUserI
getLastName() - Method in interface com.avaya.ccs.api.UserI
getLaunchState() - Method in interface com.avaya.ccs.api.ScreenPopI
  The launch state of the ScreenPop.
getLevel() - Method in interface com.avaya.ccs.api.ApprovalAuditInformationI
getLine1() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
getLine2() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
getLine3() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
getLine4() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
getLine5() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
getListType() - Method in interface com.avaya.ccs.api.DestinationListI
getLocalServer() - Method in interface com.avaya.ccs.api.ServiceConfigI
getLoginId() - Method in interface com.avaya.ccs.api.MonitoredUserI
getLoginId() - Method in interface com.avaya.ccs.api.UserI
getMailboxAddress() - Method in interface com.avaya.ccs.api.EmailMediaI
  The AACC/ACCS mailbox address that handled this email
getMainContactId() - Method in interface com.avaya.ccs.api.InteractionI
  If the Contact that this `InteractionI` is associated with was created as the result of a consult operation (transfer or conference initiate), this method provides the ID of the main contact that is associated with this consult contact.
getMainContactId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  If the contact associated with this `MonitoredInteractionI` object was created as the result of a consult operation (transfer or conference initiate), this method provides the ID of the main contact that is associated with this consult contact.
getMedia() - Method in interface com.avaya.ccs.api.InteractionI
  A getter for the MediaI member of this InteractionI object.
getMessage() - Method in interface com.avaya.ccs.api.ErrorI
getMode() - Method in interface com.avaya.ccs.api.OffsiteSettingsI
  The current `OffsiteMode` as administered in the Contact Center for the user.
getMonitoredInteractions() - Method in interface com.avaya.ccs.api.MonitoredUserI
  If the supervisor is currently monitoring the interactions of this `MonitoredUserI` via `MonitoredUserI.monitorInteractions(com.avaya.ccs.api.MonitoredInteractionListenerI)` then this method will return a list of the current `MonitoredInteractionI` objects associated with this `MonitoredUserI`.
getMonitoredUserId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
getMonitoredUsers() - Method in interface com.avaya.ccs.api.UserI
  A list of the users that the supervisor is monitoring.
getName() - Method in interface com.avaya.ccs.api.AutoPhraseI
  The name of this Auto Phrase
getName() - Method in interface com.avaya.ccs.api.ContactCenterCodeI
  The logical name for this `ContactCenterCodeI`
getName() - Method in interface com.avaya.ccs.api.ContactNumberI
  The logical name for this contact number.
getName() - Method in interface com.avaya.ccs.api.CustomFieldI
  The logical name for this `CustomFieldI`
getName() - Method in interface com.avaya.ccs.api.DestinationI
getName() - Method in interface com.avaya.ccs.api.IntrinsicI
getName() - Method in interface com.avaya.ccs.api.RemoteParticipantI
getName() - Method in interface com.avaya.ccs.api.ScreenPopI
  The screenpop name
getName() - Method in interface com.avaya.ccs.api.SuggestedResponseI
  The name of this Suggested Response
getNotification() - Method in interface com.avaya.ccs.api.UserI
  This property provides the last `NotificationI` sent to this user.
getNotificationObject() - Method in interface com.avaya.ccs.api.NotificationEventI
getNotificationType() - Method in interface com.avaya.ccs.api.NotificationEventI
getNotReadyReasonCodes() - Method in interface com.avaya.ccs.api.SessionI
  A `CodeListI` object with type `CodeType.NRRC` holding a list of `ContactCenterCodeI` objects representing the current not ready reason codes administered in the Contact Center.
getNumber() - Method in interface com.avaya.ccs.api.ContactCenterCodeI
  A number representing this
getNumber() - Method in interface com.avaya.ccs.api.ContactNumberI
  The phone number as a String
getNumber() - Method in interface com.avaya.ccs.api.DestinationI
getNumUsers() - Method in interface com.avaya.ccs.api.SessionI
getOffsiteSettings() - Method in interface com.avaya.ccs.api.UserI
  Requests the `OffsiteSettingsI` for the user from the Contact Center server.
getOffsiteStatus() - Method in interface com.avaya.ccs.api.UserI
  Provides the offsite agent status of the Contact Center user.
getOriginalDestination() - Method in interface com.avaya.ccs.api.InteractionI
  The original destination address used by the caller to reach the system, sometimes referred to as the DNIS (Dialed Number Identification Service).
getOriginalDestination() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The original destination address used by the caller to reach the system, sometimes referred to as the DNIS (Dialed Number Identification Service).
getPagePushUrls() - Method in interface com.avaya.ccs.api.PagePushUrlListI
  returns the list of Page Push URLs as configured in CCMM Admin
getParticipationReason() - Method in interface com.avaya.ccs.api.InteractionI
  Participation reason can be used to determine how a `UserI` is participating in a contact.
getPath() - Method in interface com.avaya.ccs.api.ScreenPopI
  The path or URL for the ScreenPop
getPhone() - Method in interface com.avaya.ccs.api.OffsiteStatusI
getPhoneList() - Method in interface com.avaya.ccs.api.CustomerDetailsI
  A list of `PhoneListEntryI`s associated with this customer
getPhoneNumber() - Method in interface com.avaya.ccs.api.PhoneListEntryI
getPhones() - Method in interface com.avaya.ccs.api.OffsiteSettingsI
  A list containing the offsite phone numbers that are administered for the user in the Contact Center.
getPhraseText() - Method in interface com.avaya.ccs.api.AutoPhraseI
  The phrase text
getPomZones() - Method in interface com.avaya.ccs.api.UserI
  Provides an array of strings representing the POM zones administered on the experience portal server.
getPostalAddressList() - Method in interface com.avaya.ccs.api.CustomerDetailsI
  A list of postal addresses associated with this customer
getPresence() - Method in interface com.avaya.ccs.api.DestinationI
  The `Presence` for the destination if it is available or `Presence.Unknown` if it is not.
getPreviewTimer() - Method in interface com.avaya.ccs.api.InteractionI
  Preview timer is the maximum time administered on the POM server that an interaction should remain in `InteractionState.Preview` before dialing.
getReason() - Method in interface com.avaya.ccs.api.RemoteParticipantI
getRemoteParticipants() - Method in interface com.avaya.ccs.api.InteractionI
getRemoteServer() - Method in interface com.avaya.ccs.api.ServiceConfigI
getResourceId() - Method in interface com.avaya.ccs.api.InteractionI
  Identifies the `ResourceI` object that this `InteractionI` object is associated with by its identifier.
getResources() - Method in interface com.avaya.ccs.api.SessionI
getResponseData() - Method in interface com.avaya.ccs.api.NotificationEventI
getRoles() - Method in interface com.avaya.ccs.api.UserI
getScreenPops() - Method in interface com.avaya.ccs.api.InteractionI
  Get the list of `ScreenPopI`s associated with this Interaction.
getServer() - Method in interface com.avaya.ccs.api.ClientI
getSession() - Method in interface com.avaya.ccs.api.ClientI
getSession() - Method in interface com.avaya.ccs.api.InteractionI
getSession() - Method in interface com.avaya.ccs.api.ResourceI
getSession() - Method in interface com.avaya.ccs.api.UserI
getSkillset() - Method in interface com.avaya.ccs.api.AutoPhraseI
  The skillset associated with this Auto Phrase
getSkillset() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
  The Contact Center skillset which processed this Contact
getSkillset() - Method in interface com.avaya.ccs.api.InteractionI
  For an `InteractionI` object representing a Contact Center contact this will return the latest skillset that the contact has been routed to.
getSkillset() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The skillset if present of the `InteractionI` that is represented by this `MonitoredInteractionI`.
getSkillset() - Method in interface com.avaya.ccs.api.PagePushUrlI
  The skillset associated with this Page Push URL
getSkillsets() - Method in interface com.avaya.ccs.api.InteractionI
  Request the list of available email skillsets configured in AACC/ACCS that can be used as an originating address for an ad-hoc email.
getSkillsetsForContactType(ContactType) - Method in interface com.avaya.ccs.api.UserI
  Retrieve the list of skillsets that this `UserI` is enrolled in for a given `ContactType`
getSource() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  A description of the origins of this contact.
getState() - Method in interface com.avaya.ccs.api.ClientI
  The current state of the `ClientI` object can be retrieved by this method.
getState() - Method in interface com.avaya.ccs.api.DestinationI
  The current `InteractionState` of the destination if it is available or `InteractionState.Unknown` if it is not.
getState() - Method in interface com.avaya.ccs.api.InteractionI
  The current `InteractionState` of this `InteractionI` object.
getState() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The `InteractionState` of the `InteractionI` that is represented by this `MonitoredInteractionI`.
getState() - Method in interface com.avaya.ccs.api.MonitoredUserI
  The current `UserState` of the `UserI` object that this `MonitoredUserI` object represents.
getState() - Method in interface com.avaya.ccs.api.OffsiteStatusI
getState() - Method in interface com.avaya.ccs.api.RemoteParticipantI
getState() - Method in interface com.avaya.ccs.api.ResourceI
  This property provides the current `ResourceState` of the `ResourceI` object.
getState() - Method in interface com.avaya.ccs.api.UserI
  This property provides the current `UserState` of the `UserI` object.
getStateReason() - Method in interface com.avaya.ccs.api.InteractionI
  The `StateReason` that represents the cause of the latest state transition.
getStateReason() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  The `StateReason` that represents the cause of the latest state transition that occurred on the `InteractionI` that is represented by this `MonitoredInteractionI`.
getStateReason() - Method in interface com.avaya.ccs.api.ResourceI
  The `StateReason` that this `ResourceI` has transitioned to the current `ResourceState`.
getStateReasonMessage() - Method in interface com.avaya.ccs.api.ResourceI
  A text string containing a description of why this `ResourceI` is in the current `ResourceState`.
getStatus() - Method in interface com.avaya.ccs.api.ApprovalAuditInformationI
getStatus() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
  The current status of the Contact
getStatus() - Method in interface com.avaya.ccs.api.EmailMediaI
  The status of the Email media object.
getStringData() - Method in interface com.avaya.ccs.api.DataI
  If `DataI.getFormat()` returns `DataFormat.STR`, this `DataI` object will contain string data which can be retrieved by this method.
getSubject() - Method in interface com.avaya.ccs.api.CustomerHistoryItemI
  The subject for this Contact, if applicable
getSubject() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  The 'Subject' value of this media item.
getSubject() - Method in interface com.avaya.ccs.api.EmailMediaI
  The email Subject
getSubject() - Method in interface com.avaya.ccs.api.SuggestedResponseI
  The email subject for this Suggested Response
getSupervisorId() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
getSupervisorId() - Method in interface com.avaya.ccs.api.MonitoredUserI
getSupervisorName() - Method in interface com.avaya.ccs.api.UserI
getSupervisorUser() - Method in interface com.avaya.ccs.api.MonitoredUserI
getText() - Method in interface com.avaya.ccs.api.NotificationI
getTimezone() - Method in interface com.avaya.ccs.api.ContactNumberI
  The time zone of this customer number
getTimezone() - Method in interface com.avaya.ccs.api.DestinationI
  A string representation of the timezone association with the destination if it is available.
getTimezone() - Method in interface com.avaya.ccs.api.PhoneListEntryI
getTitle() - Method in interface com.avaya.ccs.api.CustomerDetailsI
  The title of the customer
getTo() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  The 'To' value of this media item.
getTo() - Method in interface com.avaya.ccs.api.EmailMediaI
  The To party(s) of the email.
getTokens() - Method in interface com.avaya.ccs.api.NotificationI
  A list of strings containing tokens to be inserted into a localized message.
getType() - Method in interface com.avaya.ccs.api.ContactCenterCodeI
  The `CodeType` of this `ContactCenterCodeI`
getType() - Method in interface com.avaya.ccs.api.RemoteParticipantI
getUploadAttachmentUrl() - Method in interface com.avaya.ccs.api.EmailMediaI
  returns the upload attachment URL.
getUrl() - Method in interface com.avaya.ccs.api.PagePushUrlI
  The URL value
getUserId() - Method in interface com.avaya.ccs.api.InteractionI
  Identifies the `UserI` object that this `InteractionI` object is associated with by its identifier.
getUserRole() - Method in interface com.avaya.ccs.api.CustomerInteractionMediaItemI
  The customer's user role, e.g.
getUsers() - Method in interface com.avaya.ccs.api.SessionI
getUserSyncMessage() - Method in interface com.avaya.ccs.api.UserI
getUserSyncStatus() - Method in interface com.avaya.ccs.api.UserI
  Returns the current synchronised status of the `UserI`.
getUUI() - Method in interface com.avaya.ccs.api.InteractionI
  Retrieves the user-user info (UUI) stored on the contact associated with this `InteractionI`.
getUUI() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  Retrieves the user-user info (UUI) stored on the contact associated with the `InteractionI` that is represented by this `MonitoredInteractionI`.
getValue() - Method in interface com.avaya.ccs.api.CustomFieldI
getValue() - Method in interface com.avaya.ccs.api.IntrinsicI
getVersion() - Method in interface com.avaya.ccs.api.ClientI
getVersion() - Method in interface com.avaya.ccs.api.ServiceConfigI
getVersion() - Method in interface com.avaya.ccs.api.SessionI
getVoiceResource() - Method in interface com.avaya.ccs.api.UserI
getWebChatAgentLabel() - Method in interface com.avaya.ccs.api.InteractionI
  The Webchat label of the `UserI` who received is processing this contact.
getWebChatCustomerConnected() - Method in interface com.avaya.ccs.api.InteractionI
  A customer in a web chat may temporarily lose their connection, for example if their internet connection drops In this case, an Interaction Update will be sent to the client with WebChatCustomerConnected set to `false` If this contact isn't a {WebChatMediaI} contact, then this will be null
getWrapupTimer() - Method in interface com.avaya.ccs.api.InteractionI
  Wrapup time is the maximum time administered on the POM server that an interaction should remain in `InteractionState.Wrapup`.
getZipcode() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI

## H

hasContactType(ContactType) - Method in interface com.avaya.ccs.api.MonitoredUserI
  Determines if a particular `ContactType` is assigned to the user in Contact Center administration
hasContactType(ContactType) - Method in interface com.avaya.ccs.api.ResourceI
  Determines if a particular `ContactType` can be handled by this `ResourceI`.
hasContactType(ContactType) - Method in interface com.avaya.ccs.api.UserI
  Determines if a particular `ContactType` is assigned to the user in Contact Center administration
hold() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that an active interaction be placed on hold.

## I

initiateAdhocEmail() - Method in interface com.avaya.ccs.api.UserI
  An agent can initiate an ad-hoc (agent-initiated) email using this command.
initiateConference(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests initation of a conference to the specified destination.
initiateConferenceToDestination(DestinationI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests initation of a consult conference to the specified `DestinationI` administered on the POM server.
initiateTransfer(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests initation of a supervised transfer to the specified destination.
initiateTransferToDestination(DestinationI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests initiation of a consult transfer to the specified `DestinationI` administered on the POM server.
InteractionI - Interface in com.avaya.ccs.api
  The `InteractionI` object represents a user's interaction with a contact in the Contact Center from the perspective of a `UserI` and `ResourceI` that is associated with the current session.
InteractionListenerI - Interface in com.avaya.ccs.api
  An implementing instance of the `InteractionListenerI` interface delivers `InteractionI` level events to the application.
InteractionState - Enum in com.avaya.ccs.api.enums
  The `InteractionState` enum defines the possible state that an `InteractionI` object can be in.
InteractionType - Enum in com.avaya.ccs.api.enums
IntrinsicI - Interface in com.avaya.ccs.api
  The `IntrinsicI` object represents a name value pair of contextual information or data that is related to a contact in the Contact Center and is available through an `InteractionI` object associated with this contact.
InvalidArgumentException - Exception in com.avaya.ccs.api.exceptions
InvalidArgumentException(String) - Constructor for exception com.avaya.ccs.api.exceptions.InvalidArgumentException
InvalidStateException - Exception in com.avaya.ccs.api.exceptions
InvalidStateException(String) - Constructor for exception com.avaya.ccs.api.exceptions.InvalidStateException
isAlternatePhoneAllowed() - Method in interface com.avaya.ccs.api.OffsiteSettingsI
  An alternate phone is a phone that is not administered for the user in the Contact Center.
isAutoAnswered() - Method in interface com.avaya.ccs.api.InteractionI
  This field shows that interaction was answered by the system
isConference() - Method in interface com.avaya.ccs.api.InteractionI
  In a Conference, two agents are talking/messaging with a third party (the customer) who can hear/read what they are saying
isConnected() - Method in interface com.avaya.ccs.api.ClientI
  Provides an indication of whether or not the `ClientI` is currently connected to the server.
isConsult() - Method in interface com.avaya.ccs.api.InteractionI
  In a Consult, two agents are talking/messaging to each other while a third party (the customer) cannot hear/read what they are saying
isConsultedAgent() - Method in interface com.avaya.ccs.api.InteractionI
isDefault() - Method in interface com.avaya.ccs.api.ContactNumberI
  Describes whether this is the default number for the customer
isDefault() - Method in interface com.avaya.ccs.api.EmailListEntryI
isDefault() - Method in interface com.avaya.ccs.api.PhoneListEntryI
isDefault() - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
isHa() - Method in interface com.avaya.ccs.api.ClientI
  Specifies whether the server that this client is connected to is provisioned for Mission Critical High Availability (MCHA).
isHaOperational() - Method in interface com.avaya.ccs.api.ClientI
  Identifies whether Mission Critical High Availability (MCHA) is fully connected and operational at this time.
isLoggedIn() - Method in enum com.avaya.ccs.api.enums.UserState
isMonitored() - Method in interface com.avaya.ccs.api.InteractionI
isMonitored() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
isMultimedia() - Method in interface com.avaya.ccs.api.InteractionI
isMultimedia() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
isMultimedia() - Method in interface com.avaya.ccs.api.UserI
isPomNailedUp() - Method in interface com.avaya.ccs.api.UserI
isSecure() - Method in interface com.avaya.ccs.api.ClientI
  Specifies whether communication to the server is fully secure.

## J

joinConference(InteractionI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that two unrelated `InteractionI` objects that share a common `UserI` be joined together bringing all parties on the two interactions into a single conference.

## L

linkOutboundAttachments(OutboundAttachment[]) - Method in interface com.avaya.ccs.api.EmailMediaI
  Deprecated.
login(String, String) - Method in interface com.avaya.ccs.api.UserI
  Request that the `UserI` be logged into the Contact Center.
loginOffsite(String, String) - Method in interface com.avaya.ccs.api.UserI
  Requests that the `UserI` be logged into the Contact Center in offsite mode.
logout() - Method in interface com.avaya.ccs.api.UserI
  Requests that the `UserI` be logged out of the Contact Center.

## M

MediaI - Interface in com.avaya.ccs.api
  The `MediaI` object represents the 'Media' portion of a contact.
MonitoredInteractionI - Interface in com.avaya.ccs.api
  The `MonitoredInteractionI` object represents an `InteractionI` at a `UserI` that is being monitored by a supervisor in the Contact Center (from the supervisors point of view).
MonitoredInteractionListenerI - Interface in com.avaya.ccs.api
  An implementing instance of the `MonitoredInteractionListenerI` interface delivers `MonitoredInteractionI` level events to the application.
MonitoredUserI - Interface in com.avaya.ccs.api
  The `MonitoredUserI` object represents a user that is being monitored by a supervisor in the Contact Center (from the supervisors point of view).
MonitoredUserListenerI - Interface in com.avaya.ccs.api
  An implementing instance of the `MonitoredUserListenerI` interface delivers `MonitoredUserI` level events to the application.
monitorInteractions(MonitoredInteractionListenerI) - Method in interface com.avaya.ccs.api.MonitoredUserI
  This method starts monitoring the interactions of this `MonitoredUserI`.
monitorUsers(MonitoredUserListenerI) - Method in interface com.avaya.ccs.api.UserI
  For `UserI` objects that have `Role.Supervisor`, this method starts monitoring users that are assigned to this supervisor and opens the stream of events that will notify the supervisor of updates to these `MonitoredUserI` objects.

## N

NotificationCode - Enum in com.avaya.ccs.api.enums
  The `NotificationCode` enum represents the defined types of codes that can be contained in a `NotificationI`.
NotificationEventI<T> - Interface in com.avaya.ccs.api
  The `NotificationEventI` object carries event information for a specified API interface object whose type is defined by the generic type T.
NotificationI - Interface in com.avaya.ccs.api
  The `NotificationI` object is an indication that some administrative operation has been performed on the user (e.g.
NotificationType - Enum in com.avaya.ccs.api.enums
  The `NotificationType` enum represents the defined types of notifications that can be received by a client application.
notReady(String) - Method in interface com.avaya.ccs.api.UserI
  Requests that the `UserI` be put into `UserState.NotReady` with an optional not ready reason code.

## O

ObjectInvalidException - Exception in com.avaya.ccs.api.exceptions
ObjectInvalidException(String, Object) - Constructor for exception com.avaya.ccs.api.exceptions.ObjectInvalidException
observe() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  Requests that the Supervisor observe the contact represented by this `MonitoredInteractionI` object.
OffsiteMode - Enum in com.avaya.ccs.api.enums
  The `OffsiteMode` enum represents the possible offsite modes that a user can be administered with in the Contact Center.
OffsiteSettingsI - Interface in com.avaya.ccs.api
  The `OffsiteSettingsI` object represents the offite settings for the user that are administered in the Contact Center.
OffsiteState - Enum in com.avaya.ccs.api.enums
  The `OffsiteState` enum represents the possible states of the permanent call (also known as the nailed up call) to the users offsite device when working in offsite mode.
OffsiteStatusI - Interface in com.avaya.ccs.api
  The `OffsiteStatusI` object represents the users offite status in the Contact Center.
onClientEvent(NotificationEventI<ClientI>) - Method in interface com.avaya.ccs.api.ClientListenerI
  This method delivers a `NotificationEventI` object which contains the `NotificationType`, the object that is being updated (`ClientI`), an optional `ErrorI` object and an optional `ResponseData` object.
onCustomerEvent(NotificationEventI<CustomerDetailsI>) - Method in interface com.avaya.ccs.api.CustomerListenerI
onInteractionEvent(NotificationEventI<InteractionI>) - Method in interface com.avaya.ccs.api.InteractionListenerI
  This method delivers a `NotificationEventI` object which contains a `NotificationType`, the object that is being updated (`InteractionI`), an optional `ErrorI` object and an optional `ResponseData` object.
onInteractionMediaEvent(NotificationEventI<? extends MediaI>) - Method in interface com.avaya.ccs.api.InteractionListenerI
onMonitoredInteractionEvent(NotificationEventI<MonitoredInteractionI>) - Method in interface com.avaya.ccs.api.MonitoredInteractionListenerI
  This method delivers a `NotificationEventI` object which contains a `NotificationType`, the object that is being updated (`MonitoredInteractionI`), an optional `ErrorI` object and an optional `ResponseData` object.
onMonitoredUserEvent(NotificationEventI<MonitoredUserI>) - Method in interface com.avaya.ccs.api.MonitoredUserListenerI
  This method delivers a `NotificationEventI` object which contains a `NotificationType`, the object that is being updated (`MonitoredUserI`), an optional `ErrorI` object and an optional `ResponseData` object.
onResourceEvent(NotificationEventI<ResourceI>) - Method in interface com.avaya.ccs.api.ResourceListenerI
  This method delivers a `NotificationEventI` object which contains a `NotificationType`, the object that is being updated (`ResourceI`), an optional `ErrorI` object and an optional `ResponseData` object.
onSessionEvent(NotificationEventI<SessionI>) - Method in interface com.avaya.ccs.api.SessionListenerI
  This method delivers a `NotificationEventI` object which contains a `NotificationType`, the object that is being updated (`SessionI`), an optional `ErrorI` object and an optional `ResponseData` object.
onUserEvent(NotificationEventI<UserI>) - Method in interface com.avaya.ccs.api.UserListenerI
  This method delivers a `NotificationEventI` object which contains a `NotificationType`, the object that is being updated (`UserI`), an optional `ErrorI` object and an optional `ResponseData` object.
openInteractions(InteractionListenerI) - Method in interface com.avaya.ccs.api.SessionI
  Opens the `InteractionI` path with the server to start the flow of events for all interactions associated with the `SessionI`.
openMedia() - Method in interface com.avaya.ccs.api.InteractionI
  Open the `MediaI` channel for this Interaction.
openResources(ResourceListenerI) - Method in interface com.avaya.ccs.api.SessionI
  Opens the `ResourceI` path with the server to start the flow of events for all resources associated with the `SessionI`.
openUsers(UserListenerI) - Method in interface com.avaya.ccs.api.SessionI
  Opens the `UserI` path with the server to start the flow of events for all users associated with the `SessionI` .
originateVoiceCall(String, ContactType) - Method in interface com.avaya.ccs.api.ResourceI
  Requests origination of an outgoing interaction from this device (for example, initiates a voice call).

## P

PagePushUrlI - Interface in com.avaya.ccs.api
  Page Push URLs are pre-configured URLs which can be sent by an Agent to a Customer as part of a webchat.
PagePushUrlListI - Interface in com.avaya.ccs.api
  A list of `PagePushUrl` objects configured in the AACC/ACCS CCMM Administration tool
PhoneListEntryI - Interface in com.avaya.ccs.api
  The `PhoneListEntryI` object represents a phone entry administered for a customer associated an `InteractionI`.
playDTMF(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that dtmf tones be played into the media stream of the interaction.
PostalAddressListEntryI - Interface in com.avaya.ccs.api
  The `PostalAddressListEntryI` object represents a postal address entry administered for a customer associated an `InteractionI`.
Presence - Enum in com.avaya.ccs.api.enums
previewCancel() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the preview of a POM contact associated with this `InteractionI` object be cancelled.
previewDial(ContactNumberI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that a `ContactNumberI` administered for the customer in the preview campaign be dialled.
previewDialFreeForm(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that a contact number not administered for the customer in the preview campaign be dialled.
Profile - Enum in com.avaya.ccs.api.enums
  The `Profile` enum represents the possible profiles that a `ClientI` object can be created with.

## R

ready() - Method in interface com.avaya.ccs.api.UserI
  Requests that the `UserI` be put into `UserState.Ready`.
recoverOffsite() - Method in interface com.avaya.ccs.api.UserI
  Requests recovery of the users permanent offsite call when it has been inadvertently dropped or transferred away.
redial(ContactNumberI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the `ContactNumberI` of the preview campaign be redialled.
refreshAgentNotes() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the agent notes on the contact associated with this `InteractionI` be refreshed.
RemoteParticipantI - Interface in com.avaya.ccs.api
  The `RemoteParticipantI` object represents each participant on a Contact that an `InteractionI` object is associated with.
RemoteParticipantState - Enum in com.avaya.ccs.api.enums
removeData() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the attached data currently set on the contact that associated with this `InteractionI` object be removed.
removeIntrinsic(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that an intrinsic specified by a name be removed from the contact.
reply(String, String, String, String, String, String, boolean, boolean) - Method in interface com.avaya.ccs.api.EmailMediaI
  Send a reply to an incoming email.
requestApprovalStatus() - Method in interface com.avaya.ccs.api.InteractionI
requestAutoPhrases() - Method in interface com.avaya.ccs.api.InteractionI
  Send the request to CCS for `AutoPhrasesI`.
requestCustomerHistory() - Method in interface com.avaya.ccs.api.InteractionI
  Send the request to the server for the list of previous Interactions for this customer.
requestCustomerInteractionMedia(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests the media (e.g.
requestDispositionCodes() - Method in interface com.avaya.ccs.api.InteractionI
  Requests retrieval of the administered disposition codes.
requestPagePushUrls() - Method in interface com.avaya.ccs.api.InteractionI
  Send the request to CCS for `PagePushUrlListI`.
requestReviewEmail(String, Map<CommandArgs.Argument, String>, String) - Method in interface com.avaya.ccs.api.InteractionI
requestSuggestedResponses() - Method in interface com.avaya.ccs.api.EmailMediaI
  An array of `SuggestedResponse` returned by `EmailMediaI.requestSuggestedResponses()`}.
reschedule(String, String, String) - Method in interface com.avaya.ccs.api.EmailMediaI
ResourceI - Interface in com.avaya.ccs.api
  The `ResourceI` object represents a controllable endpoint that can be used to originate or receive interactions.
ResourceListenerI - Interface in com.avaya.ccs.api
  An implementing instance of the `ResourceListenerI` interface delivers `ResourceListenerI` level events to the application.
ResourceState - Enum in com.avaya.ccs.api.enums
  The `ResourceState` enum represents the possible values for the state of an `ResourceI` object.
ResponseData - Class in com.avaya.ccs.api
  The `ResponseData` class represents a common base class for data that has been requested by the application.
ResponseData() - Constructor for class com.avaya.ccs.api.ResponseData
retrieve(String) - Method in interface com.avaya.ccs.api.UserI
  Allows the application to pull the contact of the `UserI`
Role - Enum in com.avaya.ccs.api.enums
  The `Role` enum represents the role of a `UserI` within the Contact Center.

## S

ScreenPopI - Interface in com.avaya.ccs.api
  ScreenPops are links to applications or URLs which are sent by CCS as part of an `InteractionI` object; with the intention that the associated application or URL can be 'popped' up automatically to the agent either on call alerting or call answer.
SecurityContextI - Interface in com.avaya.ccs.api
  The `SecurityContextI` interface represents security context that the API will use to setup secure communications with the server.
SecurityException - Exception in com.avaya.ccs.api.exceptions
SecurityException(String) - Constructor for exception com.avaya.ccs.api.exceptions.SecurityException
SecurityException(String, Throwable) - Constructor for exception com.avaya.ccs.api.exceptions.SecurityException
sendIsTypingRequest() - Method in interface com.avaya.ccs.api.WebChatMediaI
  Sends an IsTyping request to the customer client
sendMessage(String, boolean) - Method in interface com.avaya.ccs.api.WebChatMediaI
  In a webchat session, agents send messages to customers and other agents using this method
sendPagePushUrl(String) - Method in interface com.avaya.ccs.api.WebChatMediaI
  In a webchat session, agents can sends a URL to customers and other agents using this method.
ServiceConfigI - Interface in com.avaya.ccs.api
SessionI - Interface in com.avaya.ccs.api
  The `SessionI` interface represents an active authenticated session with the server.
SessionListenerI - Interface in com.avaya.ccs.api
  An implementing instance of the `SessionListenerI` interface delivers `SessionI` level events to the application.
setActivityCode(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that an activity code be set on the contact that this `InteractionI` object represents.
setAttachments(InboundAttachment[]) - Method in interface com.avaya.ccs.api.SuggestedResponseI
  Set the attachments for this Suggested Response object
setAutoPhrases(List<AutoPhrase>) - Method in interface com.avaya.ccs.api.AutoPhrasesI
  set the list of `AutoPhraseI`s for this object
setAutoReconnect(boolean) - Method in interface com.avaya.ccs.api.ClientI
  Sets whether the `ClientI` object should automatically attempt to reconnect to the server on a web socket close.
setBody(String) - Method in interface com.avaya.ccs.api.SuggestedResponseI
  Set the email body for this Suggested Response object
setCallbackTypeSpecified(boolean) - Method in interface com.avaya.ccs.api.DestinationI
setCallType(DestinationCallType) - Method in interface com.avaya.ccs.api.DestinationI
setCountry(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
  Allows the `UserI` processing an `InteractionI` to modify the country of the administered for the customer's postal address entry
setCountryCode(String) - Method in interface com.avaya.ccs.api.PhoneListEntryI
  Allows the `UserI` processing an `InteractionI` to modify the country code administered for the customer's phone entry
setCustomerList(CustomerList) - Method in interface com.avaya.ccs.api.CustomerDataI
  Deprecated.
setData(DataI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that attached data be set on the contact that associated with this `InteractionI` object.
setDefault(boolean) - Method in interface com.avaya.ccs.api.EmailListEntryI
  Allows the `UserI` processing an `InteractionI` to set this as the default email address for the customer
setDefault(boolean) - Method in interface com.avaya.ccs.api.PhoneListEntryI
  Allows the `UserI` processing an `InteractionI` to specify this as the default phone number for the customer.
setDefault(boolean) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
  Allows the `UserI` processing an `InteractionI` to set this as the default address for the customoer
setDescription(String) - Method in interface com.avaya.ccs.api.PagePushUrlI
setEmailAddress(String) - Method in interface com.avaya.ccs.api.EmailListEntryI
  Allows a `UserI` on an `InteractionI` with a customer to update the email record for the customer server.
setId(int) - Method in interface com.avaya.ccs.api.SuggestedResponseI
  Set the ID for this object instance
setIntrinsic(String, String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the value of an existing intrinsic be modified or a new intrinsic be added to a contact.
setLanguage(String) - Method in interface com.avaya.ccs.api.UserI
  Allows the application to change the language of the `UserI`
setLine1(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
  Allows the `UserI` processing an `InteractionI` to modify line 1 of the administered for the customer's postal address entry
setLine2(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
  Allows the `UserI` processing an `InteractionI` to modify line 2 of the administered for the customer's postal address entry
setLine3(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
  Allows the `UserI` processing an `InteractionI` to modify line 3 of the administered for the customer's postal address entry
setLine4(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
  Allows the `UserI` processing an `InteractionI` to modify line 4 of the administered for the customer's postal address entry
setLine5(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
  Allows the `UserI` processing an `InteractionI` to modify line 5 of the administered for the customer's postal address entry
setMedia(Media) - Method in interface com.avaya.ccs.api.InteractionI
  A setter for the MediaI member of this InteractionI object.
setName(String) - Method in interface com.avaya.ccs.api.DestinationI
setName(String) - Method in interface com.avaya.ccs.api.SuggestedResponseI
  Set the name for this object instance
setNumber(String) - Method in interface com.avaya.ccs.api.DestinationI
setPagePushUrls(List<PagePushUrl>) - Method in interface com.avaya.ccs.api.PagePushUrlListI
  Set the list of Page Push URLs
setPhoneNumber(String) - Method in interface com.avaya.ccs.api.PhoneListEntryI
  Allows the `UserI` processing an `InteractionI` to modify the phone number administered for the customer's phone entry
setPomZone(String) - Method in interface com.avaya.ccs.api.DestinationI
setPresence(Presence) - Method in interface com.avaya.ccs.api.DestinationI
setReplyResponse(EmailReplyResponse) - Method in interface com.avaya.ccs.api.EmailMediaI
  When an email `Reply` is sent, if it specifies that the email contains attachments (see `EmailMediaI.reply(java.lang.String, java.lang.String, java.lang.String, java.lang.String, java.lang.String, java.lang.String, boolean, boolean)`, the server responds with a `RESPONSE` object.
setServer(String) - Method in interface com.avaya.ccs.api.ClientI
  Allows the application to change the fully qualified hostname of the server that the client will connect at signin time.
setSkillset(String) - Method in interface com.avaya.ccs.api.PagePushUrlI
setSubject(String) - Method in interface com.avaya.ccs.api.SuggestedResponseI
  set the subject for this object instance
setTimezone(String) - Method in interface com.avaya.ccs.api.DestinationI
setTimezone(String) - Method in interface com.avaya.ccs.api.PhoneListEntryI
  Allows the `UserI` processing an `InteractionI` to modify the timezone administered for the customer's phone entry
setType(DestinationType) - Method in interface com.avaya.ccs.api.DestinationI
setUploadAttachmentUrl(String) - Method in interface com.avaya.ccs.api.EmailMediaI
  When an email Reply (or Create) command is sent, CCS replies with a `EmailReplyResponse`.
setUrl(String) - Method in interface com.avaya.ccs.api.PagePushUrlI
setUUI(String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that new user-user-info (UUI) be set on the contact associated with this `InteractionI` object.
setZipcode(String) - Method in interface com.avaya.ccs.api.PostalAddressListEntryI
  Allows the `UserI` processing an `InteractionI` to modify the country of the administered for the customer's postal address entry
signin(String, String, SessionListenerI, ClientListenerI) - Method in interface com.avaya.ccs.api.ClientI
  Request that the `ClientI` object connect and authenticate with the Contact Center server to use the Contact Control Service.
StateReason - Enum in com.avaya.ccs.api.enums
  The `StateReason` enum defines the possible reasons for a state transition on an API object (for example `InteractionI` or `ResourceI`).
SuggestedResponseI - Interface in com.avaya.ccs.api
  A suggested response is a prepared email response which an agent can use to quickly respond to common customer requests.

## T

toJsonStringMaskSensitive() - Method in interface com.avaya.ccs.api.InteractionI
toJsonStringMaskSensitive() - Method in interface com.avaya.ccs.api.MediaI
  Build an return a json string representation of all object properties and their values for logging purposes.
transferToDestination(DestinationI) - Method in interface com.avaya.ccs.api.InteractionI
  Transfer to a destination.

## U

unhold() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that a held interaction be taken off hold.
unmonitorInteractions() - Method in interface com.avaya.ccs.api.MonitoredUserI
  This method stops monitoring interactions at this `MonitoredUserI`.
unmonitorUsers() - Method in interface com.avaya.ccs.api.UserI
  For `UserI` objects that have `Role.Supervisor` and are currently monitoring users, this method stops the monitoring of users that are assigned to this supervisor.
updateClosedReasonCode(String) - Method in interface com.avaya.ccs.api.InteractionI
  Set or update the closed-reason code on the Interaction in CCS.
updateCustomerAddress(PostalAddressListEntryI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests update of the postal address information that is associated with the customer on the `InteractionI`.
updateCustomerEmail(EmailListEntryI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests update of the email information that is associated with the customer on the `InteractionI`.
updateCustomerName(String, String, String) - Method in interface com.avaya.ccs.api.InteractionI
  Requests update of the name of the customer on the `InteractionI`.
updateCustomerPhone(PhoneListEntryI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests update of phone information that is associated with the customer on the `InteractionI`.
UserI - Interface in com.avaya.ccs.api
  The `UserI` object represents a user in the Contact Center.
UserListenerI - Interface in com.avaya.ccs.api
  An implementing instance of the `UserListenerI` interface delivers `UserI` level events within a `SessionI` to the controlling client application.
UserState - Enum in com.avaya.ccs.api.enums
  The `UserState` enum represents the possible values for the state of an `UserI` object.
UserSyncStatus - Enum in com.avaya.ccs.api.enums
  The `UserSyncStatus` enum defines the synchronised status of the `UserI` in the Contact Center and allows the application to resynchronise out of sync users by reacting to the synchronised status.

## V

valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ChatMessageType
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ClientState
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.CodeType
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.Command
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ContactType
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.DataFormat
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.DestinationCallType
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.DestinationListType
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.DestinationType
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ErrorCode
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.InteractionState
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.InteractionType
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.NotificationCode
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.NotificationType
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.OffsiteMode
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.OffsiteState
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.Presence
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.Profile
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.RemoteParticipantState
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.ResourceState
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.Role
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.StateReason
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.UserState
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.UserSyncStatus
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.WebChatMethod
  Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.avaya.ccs.api.enums.WebChatSenderType
  Returns the enum constant of this type with the specified name.
values() - Static method in enum com.avaya.ccs.api.enums.ChatMessageType
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.ClientState
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.CodeType
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.Command
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.ContactType
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.DataFormat
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.DestinationCallType
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.DestinationListType
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.DestinationType
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.ErrorCode
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.InteractionState
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.InteractionType
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.NotificationCode
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.NotificationType
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.OffsiteMode
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.OffsiteState
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.Presence
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.Profile
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.RemoteParticipantState
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.ResourceState
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.Role
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.StateReason
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.UserState
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.UserSyncStatus
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.WebChatMethod
  Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.avaya.ccs.api.enums.WebChatSenderType
  Returns an array containing the constants of this enum type, in the order they are declared.

## W

WebChatMediaI - Interface in com.avaya.ccs.api
  The `WebChatMediaI` object represents a Webchat media object.
WebChatMethod - Enum in com.avaya.ccs.api.enums
WebChatSenderType - Enum in com.avaya.ccs.api.enums
whisper() - Method in interface com.avaya.ccs.api.MonitoredInteractionI
  Requests that the Supervisor begin whispering to the `UserI` they are monitoring on the contact that is represented by this `MonitoredInteractionI` object.
wrapup() - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the POM contact associated with this `InteractionI` object be wrapped up.
wrapupWithCode(ContactCenterCodeI) - Method in interface com.avaya.ccs.api.InteractionI
  Requests that the POM contact associated with this `InteractionI` object be wrapped up with a valid `ContactCenterCodeI` object representing a POM completion code.

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