Open Interfaces CCT SDK_img_0

CCT Open Interfaces SDK

Contact Manager Service

This service provides a high level view of the system and provides functionality for querying for the complete set of Agents, Addresses, Terminals, etc.

Return Type

Method Name

Parameter Types

Address

 getAddress

AddressRequest

ProvidersReponse

 getProviders

(SsoToken)

GetVersionResponse

 getVersion

(GetVersionRequest)

ContactTypesResponse

 getContactTypes

(ContactTypesRequest)

ServiceInformation

 getInformation

(InformationRequest)

AddressesResponse

 getAddresses

(AddressesRequest)

TerminalsResponse

 getTerminals

(TerminalsRequest)

Terminal

 getTerminal

(TerminalRequest)

AgentsResponse

 getAgents

(SsoToken)

Contact

 getContact

(ContactRequest)

Agent

 getAgent

(AgentRequest)

ContactsResponse

 getContacts

(ContactsRequest)

void

 startCallEventListener

(StartCallEventListenerRequest)

void

 stopCallEventListener

(StopEventListenerRequest)

void

 startAgentEventListener

(StartAgentEventListenerRequest)

void

 stopAgentEventListener

(StopEventListenerRequest)

void

 startAddressCallEventListener

(StartCallEventListenerRequest)

void

 stopAddressCallEventListener

(StopEventListenerRequest)

void

 startSystemEventListener

(StartSystemEventListenerRequest)

void

 stopSystemEventListener

(StopEventListenerRequest)

void

 sessionHeartbeat

(SsoToken)