
This is a summary service and represents a subset of all the other services exposed and as such can be used in place of them in many cases. SessionService exposes a higher level API thus making it easier to use.
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Return Type |
Method Name |
Parameter Types |
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getAddress |
) |
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getVersion |
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void |
dispose |
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void |
answerContact |
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createContact |
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void |
dropContact |
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getReadyState |
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void |
holdContact |
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void |
makeSetBusy |
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void |
setActivityCode |
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getIntrinsics |
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void |
setIntrinsics |
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getContactData |
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void |
setContactData |
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void |
setToNotReadyStateWithReasonCode |
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void |
setToReadyState |
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void |
setToNotReadyState |
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void |
transferContact |
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void |
unHoldContact |
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initiateConference |
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void |
completeConference |
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void |
loginAgent |
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void |
loginAgentToState |
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void |
logoutAgent |
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void |
completeSupervisedTransfer |
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initiateSupervisedTransfer |
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void |
emergencyKey |
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void |
callSupervisor |
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void |
logOffFromCCTServer |
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logInToCCTServer |
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getAddresses |
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getTerminals |
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getTerminalAddresses |
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getAgentTerminals |
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getTerminal |
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getAgents |
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void |
loginAgentToTerminal |
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void |
logoutAgentFromTerminal |
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void |
generateDTMF |
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getAgentAddresses |
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getContact |
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int |
getCurrentAddressCount |
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int |
getCurrentTerminalCount |