This is a summary service and represents a subset of all the other services exposed and as such can be used in place of them in many cases. SessionService exposes a higher level API thus making it easier to use.
Return Type |
Method Name |
Parameter Types |
getAddress |
) |
|
getVersion |
||
void |
dispose |
|
void |
answerContact |
|
createContact |
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void |
dropContact |
|
getReadyState |
||
void |
holdContact |
|
void |
makeSetBusy |
|
void |
setActivityCode |
|
getIntrinsics |
||
void |
setIntrinsics |
|
getContactData |
||
void |
setContactData |
|
void |
setToNotReadyStateWithReasonCode |
|
void |
setToReadyState |
|
void |
setToNotReadyState |
|
void |
transferContact |
|
void |
unHoldContact |
|
initiateConference |
||
void |
completeConference |
|
void |
loginAgent |
|
void |
loginAgentToState |
|
void |
logoutAgent |
|
void |
completeSupervisedTransfer |
|
initiateSupervisedTransfer |
||
void |
emergencyKey |
|
void |
callSupervisor |
|
void |
logOffFromCCTServer |
|
logInToCCTServer |
||
getAddresses |
||
getTerminals |
||
getTerminalAddresses |
||
getAgentTerminals |
||
getTerminal |
||
getAgents |
||
void |
loginAgentToTerminal |
|
void |
logoutAgentFromTerminal |
|
void |
generateDTMF |
|
getAgentAddresses |
||
getContact |
||
int |
getCurrentAddressCount |
|
int |
getCurrentTerminalCount |