Package | Description |
---|---|
com.nortel.soa.oi.cct |
Modifier and Type | Method and Description |
---|---|
void |
ConnectionServiceImpl.accept(ConnectionRequest parameters)
Accepts a telephone call incoming to an Address
|
ConnectionResponse |
ContactServiceImpl.addParty(AddPartyRequest parameters)
Add an additional party to an existing contact.
|
void |
ConnectionServiceImpl.alert(ConnectionRequest parameters)
Place a connection into the alerting state
|
void |
TerminalConnectionServiceImpl.answer(SsoToken ssoToken,
TerminalConnection terminalConnection) |
void |
TerminalConnectionServiceImpl.answer(TerminalConnectionRequest parameters) |
void |
SessionServiceImpl.answerContact(SsoToken ssoToken,
Terminal terminal,
Contact contact) |
void |
SessionServiceImpl.answerContact(TerminalContactRequest request)
Answer a
Contact
|
ConnectionResponse |
ContactServiceImpl.bargeIn(BargeInRequest parameters)
Forcefully adds a party to the contact
|
void |
TerminalConnectionServiceImpl.blindTransfer(TerminalConnectionAddressRequest parameters) |
void |
AgentTerminalServiceImpl.callSupervisor(SsoToken ssoToken,
Terminal terminal,
Address address) |
void |
SessionServiceImpl.callSupervisor(SsoToken ssoToken,
Terminal terminal,
Address address) |
void |
AgentTerminalServiceImpl.callSupervisor(TerminalAddressRequest parameters) |
void |
SessionServiceImpl.callSupervisor(TerminalAddressRequest parameters)
Call Supervisor
|
void |
AddressServiceImpl.cancelForwarding(AddressRequest parameters)
Cancels any forwarding on the specified address
|
void |
TerminalServiceImpl.cancelForwarding(SsoToken ssoToken,
Terminal terminal) |
void |
TerminalServiceImpl.cancelForwarding(TerminalRequest parameters) |
void |
SessionServiceImpl.completeConference(SsoToken ssoToken,
Terminal terminal,
Contact contact,
Contact consultedContact) |
void |
TerminalConnectionServiceImpl.completeConference(TerminalConnectionContactRequest parameters) |
void |
SessionServiceImpl.completeConference(TerminalContactContactRequest request)
Complete a Conference
|
void |
SessionServiceImpl.completeSupervisedTransfer(SsoToken ssoToken,
Terminal terminal,
Contact contact,
Contact consultedContact) |
void |
TerminalConnectionServiceImpl.completeSupervisedTransfer(TerminalConnectionContactRequest parameters) |
void |
SessionServiceImpl.completeSupervisedTransfer(TerminalContactContactRequest request)
Complete a Supervised Transfer
|
ContactResponse |
TerminalConnectionServiceImpl.consult(ConsultRequest parameters) |
void |
RoutePointAddressServiceImpl.control(RoutePointAddressRequest parameters) |
void |
RoutePointAddressServiceImpl.control(SsoToken ssoToken,
Address routePointAddress) |
ContactResponse |
SessionServiceImpl.createContact(CreateContactRequest request)
Create a contact
|
Contact |
SessionServiceImpl.createContact(SsoToken ssoToken,
Terminal terminal,
Address origAddress,
Address destAddress) |
void |
ConnectionServiceImpl.disconnect(ConnectionRequest parameters)
Drops a Connection from an active contact
|
void |
SessionServiceImpl.dispose(SsoRequest parameters) |
void |
ContactServiceImpl.drop(ContactRequest request) |
void |
SessionServiceImpl.dropContact(SsoToken ssoToken,
Terminal terminal,
Contact contact) |
void |
SessionServiceImpl.dropContact(TerminalContactRequest request)
Drop a contact
|
void |
AgentTerminalConnectionServiceImpl.emergencyKey(SsoToken ssoToken,
Terminal terminal,
Contact contact) |
void |
SessionServiceImpl.emergencyKey(SsoToken ssoToken,
Terminal terminal,
Contact contact) |
void |
AgentTerminalConnectionServiceImpl.emergencyKey(TerminalContactRequest request) |
void |
SessionServiceImpl.emergencyKey(TerminalContactRequest request)
Emergency Key
|
void |
TerminalConnectionServiceImpl.generateDTMF(GenerateDTMFRequest parameters) |
void |
SessionServiceImpl.generateDTMF(GenerateDTMFRequest parameters)
Generate DTMF
|
void |
TerminalConnectionServiceImpl.generateDTMF(SsoToken ssoToken,
TerminalConnection terminalConnection,
java.lang.String digits) |
void |
SessionServiceImpl.generateDTMF(SsoToken ssoToken,
Terminal terminal,
Contact contact,
java.lang.String digits) |
MetricsResponse |
MetricsServiceImpl.getActiveSessionCount(MetricsRequest parameters) |
MetricsResponse |
MetricsServiceImpl.getActiveSessionCount(SsoToken ssoToken) |
GetActivityCodeResponse |
AgentTerminalServiceImpl.getActivityCode(SsoToken ssoToken,
Terminal terminal) |
GetActivityCodeResponse |
AgentTerminalConnectionServiceImpl.getActivityCode(SsoToken ssoToken,
TerminalConnection terminalConnection) |
GetActivityCodeResponse |
AgentTerminalConnectionServiceImpl.getActivityCode(TerminalConnectionRequest request)
Get an Activity Code on a specified terminal connection.
|
GetActivityCodeResponse |
AgentTerminalServiceImpl.getActivityCode(TerminalRequest parameters)
Returns the activity code of the specified terminal
|
Address |
ContactManagerServiceImpl.getAddress(AddressRequest parameters)
Returns a specified address
|
AddressResponse |
ConnectionServiceImpl.getAddress(ConnectionRequest parameters)
Returns the Address object associated with this Connection
|
AddressResponse |
UserServiceImpl.getAddress(GetAddressRequest parameters) |
AddressResponse |
SessionServiceImpl.getAddress(GetAddressRequest parameters)
Get Address
|
AddressResponse |
SessionServiceImpl.getAddress(SsoToken ssoToken,
java.lang.String addressName) |
AddressesResponse |
ContactManagerServiceImpl.getAddresses(AddressesRequest parameters)
Returns the list of all addresses
|
AddressList |
UserServiceImpl.getAddresses(GetAddressesRequest parameters) |
AddressList |
SessionServiceImpl.getAddresses(GetAddressesRequest parameters)
Get Addresses
|
AddressList |
SessionServiceImpl.getAddresses(SsoToken ssoToken) |
Agent |
ContactManagerServiceImpl.getAgent(AgentRequest parameters)
Returns the specified agent
|
GetAgentACWEnabledStatusResponse |
AgentServiceImpl.getAgentACWEnabledStatus(GetAgentACWEnabledStatusRequest parameters) |
AddressList |
SessionServiceImpl.getAgentAddresses(GetAgentAddressesRequest parameters)
Get AgentAddresses
|
AddressList |
SessionServiceImpl.getAgentAddresses(SsoToken ssoToken,
Agent agent) |
GetAgentsResponse |
AgentServiceImpl.getAgents(AgentRequest parameters)
Returns the list of agents under a given supervisor
|
GetAgentsResponse |
UserServiceImpl.getAgents(SsoRequest parameters) |
GetAgentsResponse |
SessionServiceImpl.getAgents(SsoRequest parameters) |
AgentsResponse |
ContactManagerServiceImpl.getAgents(SsoToken parameters)
Returns a list of all agents
|
GetAgentsResponse |
SessionServiceImpl.getAgents(SsoToken ssoToken)
Get Agents
|
TerminalList |
SessionServiceImpl.getAgentTerminals(GetAgentTerminalsRequest parameters)
Get AgentTerminals
|
TerminalList |
SessionServiceImpl.getAgentTerminals(SsoToken ssoToken,
Agent agent) |
GetAttachedDataResponse |
ContactServiceImpl.getAttachedData(ContactRequest parameters)
Retrieve attached data associated with a contact
|
GetAttachedXMLDataResponse |
ContactServiceImpl.getAttachedXMLData(ContactRequest parameters) |
GetAttachedXMLDataResponse |
ContactServiceImpl.getAttachedXMLData(SsoToken ssoToken,
Contact contact)
Retrieve attached XML data values associated with a contact.
|
AddressResponse |
ContactServiceImpl.getCalledAddress(ContactRequest parameters)
The first destination address associated with this contact
|
AddressResponse |
ContactServiceImpl.getCallingAddress(ContactRequest parameters)
Retrieve the address that was the original source of this contact
|
TerminalResponse |
ContactServiceImpl.getCallingTerminal(ContactRequest parameters)
Retrieve the terminal that was the original source of this contact
|
GetAddressCapabilitiesResponse |
AddressServiceImpl.getCapabilities(AddressRequest parameters)
Returns the address address capabilities
|
GetCapabilitiesResponse |
AgentServiceImpl.getCapabilities(AgentRequest parameters)
Returns the capabilities of the specified agent
|
ConnectionCapabilitiesResponse |
RoutePointConnectionServiceImpl.getCapabilities(ConnectionRequest parameters) |
GetContactCapabilitiesResponse |
ContactServiceImpl.getCapabilities(ContactRequest parameters)
Retrieve the Capabilities of the current contact.
|
GetTerminalCapabilitiesResponse |
TerminalServiceImpl.getCapabilities(SsoToken ssoToken,
Terminal terminal) |
GetTerminalCapabilitiesResponse |
TerminalServiceImpl.getCapabilities(TerminalRequest parameters) |
GetAgentTerminalCapabilitiesResponse |
AgentTerminalServiceImpl.getCapabilities(TerminalRequest parameters)
Returns the agent terminal capabilities of the specified terminal
|
ContactResponse |
TerminalConnectionServiceImpl.getConferenceConsultContact(SsoToken ssoToken,
TerminalConnection terminalConnection) |
ContactResponse |
TerminalConnectionServiceImpl.getConferenceConsultContact(TerminalConnectionRequest parameters) |
ContactResponse |
AgentTerminalConnectionServiceImpl.getConferenceConsultContact(TerminalConnectionRequest parameters)
Returns the newly created contact for this consult leg of the conference
|
ConnectionResponse |
AddressServiceImpl.getConnection(ConnectionRequest parameters) |
ConnectionResponse |
ContactServiceImpl.getConnection(ContactAddressRequest parameters)
Retrieve a specified connection associated with this contact
|
ConnectionResponse |
TerminalConnectionServiceImpl.getConnection(SsoToken ssoToken,
TerminalConnection terminalConnection) |
ConnectionResponse |
TerminalConnectionServiceImpl.getConnection(TerminalConnectionRequest parameters) |
ConnectionResponse |
AgentTerminalConnectionServiceImpl.getConnection(TerminalConnectionRequest parameters)
Returns the Connection object associated with this TerminalConnection
|
ConnectionCapabilitiesResponse |
ConnectionServiceImpl.getConnectionCapabilities(ConnectionRequest parameters)
Returns the dynamic capabilities for the instance of the Connection object
|
GetConnectionsResponse |
AddressServiceImpl.getConnections(AddressRequest parameters)
Gets the list of connections on the adress
|
GetConnectionsResponse |
ContactServiceImpl.getConnections(ContactRequest parameters)
Retrieve an array of all connections currently active on this contact.
|
ContactResponse |
TerminalConnectionServiceImpl.getConsultContact(SsoToken ssoToken,
TerminalConnection terminalConnection) |
ContactResponse |
TerminalConnectionServiceImpl.getConsultContact(TerminalConnectionRequest parameters) |
ContactResponse |
AgentTerminalConnectionServiceImpl.getConsultContact(TerminalConnectionRequest parameters)
Returns the new created consult contact
|
ContactResponse |
ConnectionServiceImpl.getContact(ConnectionRequest parameters)
Returns the Contact object associated with this Connection.
|
Contact |
ContactManagerServiceImpl.getContact(ContactRequest parameters)
Returns a specified contact
|
ContactResponse |
SessionServiceImpl.getContact(ContactRequest parameters)
Get Contact
|
ContactResponse |
SessionServiceImpl.getContact(SsoToken ssoToken,
Contact contact) |
ContactResponse |
TerminalConnectionServiceImpl.getContact(SsoToken ssoToken,
TerminalConnection terminalConnection) |
ContactResponse |
TerminalConnectionServiceImpl.getContact(TerminalConnectionRequest parameters) |
ContactResponse |
AgentTerminalConnectionServiceImpl.getContact(TerminalConnectionRequest parameters)
Returns the Contact object associated with this Connection
|
GetContactDataResponse |
SessionServiceImpl.getContactData(ContactRequest parameters)
Get the data attached to a given Contact
|
GetContactDataResponse |
SessionServiceImpl.getContactData(SsoToken ssoToken,
Contact contact) |
ContactsResponse |
ContactManagerServiceImpl.getContacts(ContactsRequest parameters)
Returns the list of all contacts
|
GetContactTypeResponse |
TerminalConnectionServiceImpl.getContactType(SsoToken ssoToken,
TerminalConnection terminalConnection) |
GetContactTypeResponse |
TerminalConnectionServiceImpl.getContactType(TerminalConnectionRequest parameters) |
GetAgentContactTypesResponse |
AgentServiceImpl.getContactTypes(AgentRequest parameters)
Retrieves the contact types associated with an agent
|
GetContactTypesResponse |
ContactServiceImpl.getContactTypes(ContactRequest parameters)
An array of contact types that are currently represented by this contact.
|
ContactTypesResponse |
ContactManagerServiceImpl.getContactTypes(ContactTypesRequest parameters)
Returns the contact types available
|
GetContactTypesResponse |
TerminalServiceImpl.getContactTypes(SsoToken ssoToken,
Terminal terminal) |
GetContactTypesResponse |
TerminalServiceImpl.getContactTypes(TerminalRequest parameters) |
int |
SessionServiceImpl.getCurrentAddressCount(SsoRequest parameters)
Get Current Address Count
|
int |
SessionServiceImpl.getCurrentAddressCount(SsoToken ssoToken) |
int |
SessionServiceImpl.getCurrentTerminalCount(SsoRequest parameters)
Get Current Terminal Count
|
int |
SessionServiceImpl.getCurrentTerminalCount(SsoToken ssoToken) |
StringResponse |
TerminalServiceImpl.getDefaultContactType(SsoToken ssoToken,
Terminal terminal) |
StringResponse |
TerminalServiceImpl.getDefaultContactType(TerminalRequest parameters) |
GetDoNotDisturbResponse |
AddressServiceImpl.getDoNotDisturb(AddressRequest parameters)
Returns the DoNotDisturb setting for the specified address
|
GetDoNotDisturbResponse |
TerminalServiceImpl.getDoNotDisturb(SsoToken ssoToken,
Terminal terminal) |
GetDoNotDisturbResponse |
TerminalServiceImpl.getDoNotDisturb(TerminalRequest parameters) |
GetDoNotDisturbResponse |
AgentTerminalServiceImpl.getDoNotDisturb(TerminalRequest parameters)
Returns the do-not-disturb value of the specified terminal
|
GetForwardingResponse |
AddressServiceImpl.getForwarding(AddressRequest parameters)
Returns the forwarding characteristics for the specified address
|
GetForwardingResponse |
TerminalServiceImpl.getForwarding(SsoToken ssoToken,
Terminal terminal) |
GetForwardingResponse |
TerminalServiceImpl.getForwarding(TerminalRequest parameters) |
GetInstantMessagesResponse |
ContactServiceImpl.getInstantMessages(ContactRequest parameters)
Retrieve the instant messages associated with a contact
|
GetIntrinsicsResponse |
ContactServiceImpl.getIntrinsics(ContactRequest parameters)
Retrieve intrinsic data associated with a contact
|
GetIntrinsicsResponse |
SessionServiceImpl.getIntrinsics(ContactRequest parameters) |
AddressResponse |
ContactServiceImpl.getLastRedirectedAddress(ContactRequest parameters)
Retrieve the most recent address from which a contact was redirected
|
MetricsResponse |
MetricsServiceImpl.getLicenseConsumedCount(MetricsRequest parameters) |
MetricsResponse |
MetricsServiceImpl.getLicenseConsumedCount(SsoToken ssoToken) |
GetLoginIdResponse |
AgentTerminalServiceImpl.getLoginId(TerminalRequest parameters)
Returns the phone set login id of the agent currently logged into the terminal
|
GetMessageWaitingResponse |
AddressServiceImpl.getMessageWaiting(AddressRequest parameters)
Determines if there is a message waiting on the specified address along with the number of messages waiting
|
MetricsResponse |
MetricsServiceImpl.getMonitoredAddressCount(MetricsRequest parameters) |
MetricsResponse |
MetricsServiceImpl.getMonitoredAddressCount(SsoToken ssoToken) |
MetricsResponse |
MetricsServiceImpl.getMonitoredTerminalsCount(MetricsRequest parameters) |
MetricsResponse |
MetricsServiceImpl.getMonitoredTerminalsCount(SsoToken ssoToken) |
GetNotificationResponse |
AgentServiceImpl.getNotification(AgentRequest parameters)
Retrieves the Notification property associated with an agent
|
StringResponse |
AgentServiceImpl.getNotReadyReasonCode(AgentRequest parameters)
Returns the not ready reason code for the specified agent
|
GetNotReadyReasonCodeResponse |
AgentTerminalServiceImpl.getNotReadyReasonCode(TerminalRequest parameters)
Returns the value of the specified termials not-ready-reason-code
|
AddressResponse |
ContactServiceImpl.getOriginalDestinationAddress(ContactRequest parameters)
Retrieve the original destination address of a contact
|
GetPresenceResponse |
AddressServiceImpl.getPresence(AddressRequest parameters)
Returns the presence associated with an Address
|
GetPrivilegesResponse |
AgentServiceImpl.getPrivileges(AgentRequest parameters)
Returns the privileges of the specified agent
|
ProvidersReponse |
ContactManagerServiceImpl.getProviders(SsoToken parameters)
Returns a list of all providers
|
boolean |
SessionServiceImpl.getReadyState(SsoToken ssoToken,
Terminal terminal) |
GetReadyStateResponse |
SessionServiceImpl.getReadyState(TerminalRequest request)
Get the state of the specified Terminal
|
RecordingState |
ConnectionServiceImpl.getRecordingState(ConnectionRequest parameters)
Returns the current recording state of the Connection
|
Reason |
ConnectionServiceImpl.getRecordingStateReason(ConnectionRequest parameters)
Returns the reason for the current recording state
|
GetRelatedAddressesResponse |
TerminalServiceImpl.getRelatedAddresses(SsoToken ssoToken,
Terminal terminal) |
GetRelatedAddressesResponse |
TerminalServiceImpl.getRelatedAddresses(TerminalRequest parameters) |
GetRelatedAddressesResponse |
AgentTerminalServiceImpl.getRelatedAddresses(TerminalRequest parameters)
Returns an array of Address objects associated with this Terminal object
|
GetStateResponse |
AddressServiceImpl.getState(AddressRequest parameters)
Returns the address state of the specified address
|
ConnectionStateResponse |
ConnectionServiceImpl.getState(ConnectionRequest parameters)
Returns the current state information of the Connection
|
TerminalConnectionStateResponse |
TerminalConnectionServiceImpl.getState(TerminalConnectionRequest parameters) |
TerminalConnectionStateResponse |
AgentTerminalConnectionServiceImpl.getState(TerminalConnectionRequest parameters)
Returns the state information of the TerminalConnection object
|
GetStateResponse |
TerminalServiceImpl.getState(TerminalRequest parameters) |
GetStaticVoiceTerminalResponse |
AgentServiceImpl.getStaticVoiceTerminal(AgentRequest parameters)
Retrieve the specified agent's static voice terminal
|
GetSupervisorResponse |
AgentServiceImpl.getSupervisor(AgentRequest parameters)
Returns the specified agents supervisor
|
TerminalResponse |
UserServiceImpl.getTerminal(GetTerminalRequest parameters) |
TerminalResponse |
SessionServiceImpl.getTerminal(GetTerminalRequest parameters)
Get Terminal
|
TerminalResponse |
SessionServiceImpl.getTerminal(SsoToken ssoToken,
java.lang.String termName) |
TerminalResponse |
TerminalConnectionServiceImpl.getTerminal(SsoToken ssoToken,
TerminalConnection terminalConnection) |
TerminalResponse |
TerminalConnectionServiceImpl.getTerminal(TerminalConnectionRequest parameters) |
TerminalResponse |
AgentTerminalConnectionServiceImpl.getTerminal(TerminalConnectionRequest parameters)
Returns the Terminal associated with this TerminalConnection object
|
Terminal |
ContactManagerServiceImpl.getTerminal(TerminalRequest parameters)
Returns a specified terminal
|
AddressList |
SessionServiceImpl.getTerminalAddresses(GetTerminalAddressesRequest parameters)
Get TerminalAddresses
|
AddressList |
SessionServiceImpl.getTerminalAddresses(SsoToken ssoToken,
Terminal terminal) |
GetTerminalConnectionCapabilitiesResponse |
TerminalConnectionServiceImpl.getTerminalConnectionCapabilities(SsoToken ssoToken,
TerminalConnection terminalConnection) |
GetTerminalConnectionCapabilitiesResponse |
TerminalConnectionServiceImpl.getTerminalConnectionCapabilities(TerminalConnectionRequest parameters) |
GetAgentTerminalConnectionCapabilitiesResponse |
AgentTerminalConnectionServiceImpl.getTerminalConnectionCapabilities(TerminalConnectionRequest parameters)
Returns the agent terminal connection capabilities
|
TerminalConnectionsResponse |
ConnectionServiceImpl.getTerminalConnections(ConnectionRequest parameters)
Returns a list of TerminalConnection objects associated with the specified Connection
|
GetTerminalConnectionsResponse |
TerminalServiceImpl.getTerminalConnections(SsoToken ssoToken,
Terminal terminal) |
GetTerminalConnectionsResponse |
TerminalServiceImpl.getTerminalConnections(TerminalRequest parameters) |
GetTerminalConnectionsResponse |
AgentTerminalServiceImpl.getTerminalConnections(TerminalRequest parameters)
Returns a list of TerminalConnections currently associated with the specified terminal
|
GetTerminalsResponse |
AddressServiceImpl.getTerminals(AddressRequest parameters)
Returns the terminals with which this address is associated
|
TerminalList |
UserServiceImpl.getTerminals(GetTerminalsRequest parameters) |
TerminalList |
SessionServiceImpl.getTerminals(GetTerminalsRequest parameters)
Get Terminals
|
TerminalList |
SessionServiceImpl.getTerminals(SsoToken ssoToken) |
TerminalsResponse |
ContactManagerServiceImpl.getTerminals(TerminalsRequest parameters)
Returns the list of all terminals
|
GetTerminalStatusResponse |
AddressServiceImpl.getTerminalStatus(AddressRequest parameters)
Returns the status of the terminal associated with the specified address
|
ContactResponse |
TerminalConnectionServiceImpl.getTransferConsultContact(SsoToken ssoToken,
TerminalConnection terminalConnection) |
ContactResponse |
TerminalConnectionServiceImpl.getTransferConsultContact(TerminalConnectionRequest parameters) |
ContactResponse |
AgentTerminalConnectionServiceImpl.getTransferConsultContact(TerminalConnectionRequest parameters)
Returns the newly created transfer contact
|
StringResponse |
AgentServiceImpl.getType(AgentRequest parameters)
Returns the type of the specified agent
|
GetUriResponse |
AddressServiceImpl.getUri(AddressRequest parameters)
Returns the uri associated with the specified address
|
GetUUIResponse |
ContactServiceImpl.getUUI(ContactRequest parameters)
Retrieve user-user info (UUI) associated with a contact
|
java.lang.String |
UserServiceImpl.getVersion() |
java.lang.String |
TerminalServiceImpl.getVersion() |
java.lang.String |
RoutePointConnectionServiceImpl.getVersion() |
java.lang.String |
RoutePointAddressServiceImpl.getVersion() |
java.lang.String |
MetricsServiceImpl.getVersion() |
java.lang.String |
ContactServiceImpl.getVersion() |
java.lang.String |
TerminalConnectionServiceImpl.getVersion() |
GetVersionResponse |
UserServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
TerminalServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
RoutePointConnectionServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
RoutePointAddressServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
MetricsServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
ContactServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
ContactManagerServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
ConnectionServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
AgentTerminalServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
TerminalConnectionServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
AgentTerminalConnectionServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
AgentServiceImpl.getVersion(GetVersionRequest parameters) |
GetVersionResponse |
SessionServiceImpl.getVersion(GetVersionRequest parameters)
Get Service Version
|
GetVersionResponse |
AddressServiceImpl.getVersion(GetVersionRequest parameters) |
GiveMediaTreatmentResponse |
RoutePointConnectionServiceImpl.giveMediaTreatment(GiveMediaTreatmentRequest parameters) |
GiveMediaTreatmentResponse |
RoutePointConnectionServiceImpl.giveMediaTreatment(SsoToken ssoToken,
Connection routePointConnection,
MediaTreatment mediaTreatment) |
TreatmentConnectionResponse |
ContactServiceImpl.giveTreatment(GiveTreatmentRequest parameters)
Assign treatment to a connection associated with a given contact
|
void |
TerminalConnectionServiceImpl.hold(SsoToken ssoToken,
TerminalConnection terminalConnection) |
void |
TerminalConnectionServiceImpl.hold(TerminalConnectionRequest parameters) |
void |
SessionServiceImpl.holdContact(SsoToken ssoToken,
Terminal terminal,
Contact contact) |
void |
SessionServiceImpl.holdContact(TerminalContactRequest request)
Hold the specified contact located on the specified terminal.
|
Contact |
SessionServiceImpl.initiateConference(SsoToken ssoToken,
Terminal terminal,
Contact contact,
Address destAddress) |
ContactResponse |
TerminalConnectionServiceImpl.initiateConference(TerminalConnectionAddressRequest parameters) |
ContactResponse |
SessionServiceImpl.initiateConference(TerminalContactAddressRequest request)
Initiate a Conference
|
Contact |
SessionServiceImpl.initiateSupervisedTransfer(SsoToken ssoToken,
Terminal terminal,
Contact contact,
Address destAddress) |
ContactResponse |
TerminalConnectionServiceImpl.initiateSupervisedTransfer(TerminalConnectionAddressRequest parameters) |
ContactResponse |
SessionServiceImpl.initiateSupervisedTransfer(TerminalContactAddressRequest request)
Initiate a Supervised Transfer
|
BooleanResponse |
RoutePointAddressServiceImpl.isControlled(RoutePointAddressRequest parameters) |
BooleanResponse |
RoutePointAddressServiceImpl.isControlled(SsoToken ssoToken,
Address routePointAddress) |
IsForwardedResponse |
AddressServiceImpl.isForwarded(AddressRequest parameters)
Determines if the specified address is forwarded or not
|
IsForwardedResponse |
TerminalServiceImpl.isForwarded(SsoToken ssoToken,
Terminal terminal) |
IsForwardedResponse |
TerminalServiceImpl.isForwarded(TerminalRequest parameters) |
IsForwardedResponse |
AgentTerminalServiceImpl.isForwarded(TerminalRequest parameters)
Returns the value of terminals isForwarded attribute
|
BooleanResponse |
AgentServiceImpl.isLoggedIn(AgentRequest parameters)
Determines if the specified agent is logged in
|
IsMessageWaitingResponse |
AddressServiceImpl.isMessageWaiting(AddressRequest parameters)
Determines if there is a message waiting on the specified address
|
BooleanResponse |
AgentServiceImpl.isReady(AgentRequest parameters)
Returns the ready status of the specified agent
|
IsReadyResponse |
AgentTerminalServiceImpl.isReady(SsoToken ssoToken,
Terminal terminal) |
IsReadyResponse |
AgentTerminalServiceImpl.isReady(TerminalRequest parameters)
Returns the isReady value of the specified terminal
|
BooleanResponse |
AgentServiceImpl.isSupervisor(AgentRequest parameters)
Returns if the specified Agent is a supervisor or not
|
void |
AgentTerminalServiceImpl.login(AgentTerminalLoginRequest parameters)
Logs in an agent to the terminal
|
void |
AgentServiceImpl.login(LoginRequest parameters)
Logs in the specified agent
|
void |
SessionServiceImpl.loginAgent(LoginAgentRequest request)
Logon an Agent on a specified Agent terminal
|
void |
SessionServiceImpl.loginAgent(SsoToken ssoToken,
Terminal terminal,
java.lang.String agentId,
java.lang.String agentPassword) |
void |
SessionServiceImpl.loginAgentToState(LoginAgentToStateRequest request)
Logon an Agent on a specified Agent terminal to a specified state
|
void |
SessionServiceImpl.loginAgentToState(SsoToken ssoToken,
Terminal terminal,
java.lang.String agentId,
java.lang.String agentPassword,
int initialState) |
void |
SessionServiceImpl.loginAgentToTerminal(LoginAgentToTerminalRequest parameters)
Logon an Agent to a specified Agent terminal
|
void |
SessionServiceImpl.loginAgentToTerminal(SsoToken ssoToken,
Terminal terminal,
java.lang.String agentId,
java.lang.String password,
java.lang.Integer initialState) |
void |
UserServiceImpl.logOffFromCCTServer(LogOffFromCCTServerRequest parameters)
Log Off From CCT Server
|
void |
SessionServiceImpl.logOffFromCCTServer(LogOffFromCCTServerRequest parameters)
Log Off From CCT Server
|
void |
SessionServiceImpl.logOffFromCCTServer(SsoToken ssoToken) |
void |
AgentServiceImpl.logout(AgentRequest parameters)
Logs out the specified agent from the system
|
void |
AgentTerminalServiceImpl.logout(AgentTerminalLogoutRequest parameters)
Removes any agent from the terminal
|
void |
SessionServiceImpl.logoutAgent(LogoutAgentRequest request)
Logout an Agent from a specified Agent terminal
|
void |
SessionServiceImpl.logoutAgent(SsoToken ssoToken,
Terminal terminal) |
void |
SessionServiceImpl.logoutAgentFromTerminal(LogoutAgentFromTerminalRequest parameters)
Logout an Agent from a specified Agent terminal
|
void |
SessionServiceImpl.logoutAgentFromTerminal(SsoToken ssoToken,
Terminal terminal) |
void |
SessionServiceImpl.makeSetBusy(SsoToken ssoToken,
Terminal terminal) |
void |
SessionServiceImpl.makeSetBusy(TerminalRequest request)
Make a terminal Busy.
|
ConnectionResponse |
ContactServiceImpl.observe(ObserveRequest request)
Creates an "observe" connection to this contact
|
ConnectionResponse |
ContactServiceImpl.observeTargetConnection(ObserveTargetConnectionRequest request)
Creates an "observe" connection to this contact
|
void |
DALCallbackServiceImpl.onAddressAdded(AddressEventRequest parameters) |
void |
DALCallbackServiceImpl.onAddressDeleted(AddressEventRequest parameters) |
void |
DALCallbackServiceImpl.onAddressMapChange(AddressEventRequest parameters) |
void |
DALCallbackServiceImpl.onAgentAdded(AgentEventRequest parameters) |
void |
DALCallbackServiceImpl.onAgentDeleted(AgentEventRequest parameters) |
void |
DALCallbackServiceImpl.onAgentRename(AgentEventRequest parameters) |
void |
DALCallbackServiceImpl.onEndOfGracePeriodEvent(DALEventRequest parameter) |
void |
DALCallbackServiceImpl.onNormalOperationResumedEvent(DALEventRequest parameter) |
void |
DALCallbackServiceImpl.onSystemShutdownEvent(DALEventRequest parameter) |
void |
DALCallbackServiceImpl.onTerminalAdded(TerminalEventRequest parameters) |
void |
DALCallbackServiceImpl.onTerminalDeleted(TerminalEventRequest parameters) |
void |
DALCallbackServiceImpl.onTerminalMapEvent(TerminalEventRequest parameters)
Terminal map event, here we will deal with an address being unmapped
from a terminal
|
void |
DALCallbackServiceImpl.onUserEvent(UserEventRequest parameters)
Main callback for usermapping
|
ContactResponse |
AddressServiceImpl.originate(AddressOriginateRequest parameters)
Attempts to create a contact between the specifed address and the specified destination
|
Contact |
TerminalServiceImpl.originate(SsoToken ssoToken,
Terminal terminal,
Address address,
java.lang.String destinationAddress) |
ContactResponse |
TerminalServiceImpl.originate(TerminalOriginateRequest parameters) |
ParkResponse |
ConnectionServiceImpl.park(ParkRequest parameters)
Parks the specified Connection at the specified destination address
|
TerminalConnectionResponse |
TerminalServiceImpl.pickupFromAddress(PickupFromAddressRequest parameters) |
TerminalConnectionResponse |
TerminalServiceImpl.pickupFromAddress(SsoToken ssoToken,
Terminal terminal,
Address destAddress,
Address terminalAddress) |
TerminalConnectionResponse |
TerminalServiceImpl.pickupFromGroup(PickupFromGroupRequest parameters) |
TerminalConnectionResponse |
TerminalServiceImpl.pickupFromGroup(SsoToken ssoToken,
Terminal terminal,
java.lang.String pickupGroup,
Address terminalAddress) |
TerminalConnectionResponse |
TerminalServiceImpl.pickupFromTerminal(PickupFromTerminalRequest parameters) |
TerminalConnectionResponse |
TerminalServiceImpl.pickupFromTerminal(SsoToken ssoToken,
Terminal terminal,
TerminalConnection termConnection,
Address termAddress) |
void |
AddressServiceImpl.presenceSubscribe(PresenceSubscribeRequest parameters)
Request presence subscription for the specified address
|
void |
AddressServiceImpl.presenceUnsubscribe(AddressRequest parameters)
Allows an application to unsubscribe for presence for a specific address.
|
RedirectResponse |
ConnectionServiceImpl.redirect(RedirectRequest parameters)
Redirects an incoming call at an Address to another address.
|
void |
ConnectionServiceImpl.reject(ConnectionRequest parameters)
Rejects a contact incoming to an Address.
|
void |
RoutePointAddressServiceImpl.releaseControl(RoutePointAddressRequest parameters) |
void |
RoutePointAddressServiceImpl.releaseControl(SsoToken ssoToken,
Address routePointAddress) |
RetrieveResponse |
AgentServiceImpl.retrieve(RetrieveRequest parameters)
Retrives a contact based on the specified contactExternalId
|
RouteResponse |
RoutePointConnectionServiceImpl.route(RouteRequest parameters) |
RouteResponse |
RoutePointConnectionServiceImpl.route(SsoToken ssoToken,
Connection routePointConnection,
java.lang.String destinationAddress,
boolean isControlled,
int intRouteRequestType) |
void |
RoutePointConnectionServiceImpl.routePointRetrieve(RoutePointRetrieveRequest parameters) |
void |
RoutePointConnectionServiceImpl.routePointRetrieve(SsoToken ssoToken,
Connection routePointConnection,
Address address) |
void |
AddressServiceImpl.sendInstantMessage(InstantMessageRequest parameters) |
void |
ContactManagerServiceImpl.sessionHeartbeat(SsoToken parameters)
Keeps the session alive
|
SessionHeartbeatAndHACheckResponse |
UserServiceImpl.sessionHeartbeatAndHACheck(SessionHeartbeatAndHACheckRequest parameters) |
void |
AgentTerminalServiceImpl.setActivityCode(SetActivityCodeRequest parameters)
Sets the activity code of the specified terminal
|
void |
AgentTerminalConnectionServiceImpl.setActivityCode(SetActivityCodeRequest request)
Set an Activity Code on a specified terminal connection.
|
void |
SessionServiceImpl.setActivityCode(SetActivityCodeRequest request)
Set an Activity Code on a specified terminal.
|
void |
AgentTerminalConnectionServiceImpl.setActivityCode(SsoToken ssoToken,
TerminalConnection terminalConnection,
java.lang.String activityCode) |
void |
SessionServiceImpl.setActivityCode(SsoToken ssoToken,
Terminal terminal,
java.lang.String activityCode) |
void |
ContactServiceImpl.setAttachedData(ContactAttachedDataRequest parameters)
Set attached data associated with a contact
|
void |
SessionServiceImpl.setContactData(SetContactDataRequest request)
Attach data to a given Contact
|
void |
SessionServiceImpl.setContactData(SsoToken ssoToken,
Contact contact,
AttachedData contactData) |
void |
AddressServiceImpl.setDoNotDisturb(SetDoNotDisturbRequest parameters)
Sets the do-no-disturb attribute of the address
|
void |
TerminalServiceImpl.setDoNotDisturb(SetDoNotDisturbTerminalRequest parameters) |
void |
TerminalServiceImpl.setDoNotDisturb(SsoToken ssoToken,
Terminal terminal,
boolean doNotDisturb) |
void |
AddressServiceImpl.setForwarding(SetForwardingRequest parameters)
Sets the forwarding characteristics for the address specified
|
void |
TerminalServiceImpl.setForwarding(SetForwardingTerminalRequest parameters) |
void |
TerminalServiceImpl.setForwarding(SsoToken ssoToken,
Terminal terminal,
java.util.List<Forwarding> forwards) |
void |
ContactServiceImpl.setInstantMessages(SetInstantMessagesRequest parameters)
Associate an instant message with a contact
|
void |
ContactServiceImpl.setIntrinsics(SetIntrinsicsRequest parameters)
Set intrinsic data associated with a contact
|
void |
SessionServiceImpl.setIntrinsics(SetIntrinsicsRequest parameters) |
void |
AgentTerminalServiceImpl.setIsReady(BooleanTerminalRequest parameters)
Sets the value of the specified terminal's isReady attribute
|
void |
AddressServiceImpl.setMessageWaiting(SetMessageWaitingRequest parameters)
Sets the message-waiting indicator for the address specified.
|
void |
AgentServiceImpl.setNotification(SetNotificationRequest parameters)
Sets the Notification property of the specified agent
|
void |
AgentServiceImpl.setNotReadyReasonCode(SetNotReadyReasonCodeRequest parameters)
Sets the specified agent's not ready reason code
|
void |
AgentTerminalServiceImpl.setNotReadyReasonCode(StringTerminalRequest parameters)
Sets the not ready code of the specified terminal
|
void |
AgentServiceImpl.setReady(SetReadyRequest parameters)
Sets the ready status of the specified agent
|
void |
AgentServiceImpl.setStaticVoiceTerminal(SetStaticVoiceTerminalRequest parameters)
Configure the static voice terminal for the specified agent
|
void |
AgentServiceImpl.setSupervisor(SetSupervisorRequest parameters)
Sets the supervisor of the specified agent
|
void |
SessionServiceImpl.setToNotReadyState(SsoToken ssoToken,
Terminal terminal) |
void |
SessionServiceImpl.setToNotReadyState(TerminalRequest request)
Sets an Agent on a specified terminal to the NotReady state
|
void |
SessionServiceImpl.setToNotReadyStateWithReasonCode(SetToNotReadyStateWithReasonCodeRequest request)
Sets an Agent on a specified terminal to the NotReady state
|
void |
SessionServiceImpl.setToNotReadyStateWithReasonCode(SsoToken ssoToken,
Terminal terminal,
java.lang.String reasonCode) |
void |
SessionServiceImpl.setToReadyState(SsoToken ssoToken,
Terminal terminal) |
void |
SessionServiceImpl.setToReadyState(TerminalRequest request)
Sets an Agent on a specified terminal to the Ready state
|
void |
ContactServiceImpl.setUUI(SetUUIRequest parameters)
Manipulate user-user info (UUI) associated with a contact
|
void |
ContactManagerServiceImpl.startAddressCallEventListener(StartCallEventListenerRequest parameters)
Starts a call event listener which issues notification of call events
|
void |
ContactManagerServiceImpl.startAgentEventListener(StartAgentEventListenerRequest parameters)
Starts an agent event listener which issues notification of agent events
|
void |
ContactManagerServiceImpl.startCallEventListener(StartCallEventListenerRequest parameters)
Starts a call event listener which issues notification of call events
|
StartHASwitchEventListenerResponse |
UserServiceImpl.startHASwitchEventListener(StartHASwitchEventListenerRequest parameters) |
void |
ConnectionServiceImpl.startRecording(RecordingRequest parameters)
Starts recording a connection
|
void |
ContactManagerServiceImpl.startSystemEventListener(StartSystemEventListenerRequest parameters) |
void |
ContactManagerServiceImpl.stopAddressCallEventListener(StopEventListenerRequest parameters)
Stops a call event listener that is currently issuing notifications
|
void |
ContactManagerServiceImpl.stopAgentEventListener(StopEventListenerRequest parameters)
Stops an agent event listener that is currently issuing notifications
|
void |
ContactManagerServiceImpl.stopCallEventListener(StopEventListenerRequest parameters)
Stops a call event listener that is currently issuing notifications
|
StopHASwitchEventListenerResponse |
UserServiceImpl.stopHASwitchEventListener(StopHASwitchEventListenerRequest parameters) |
void |
ConnectionServiceImpl.stopRecording(RecordingRequest parameters)
Stops recording a connection
|
void |
ContactManagerServiceImpl.stopSystemEventListener(StopEventListenerRequest parameters) |
java.lang.String |
UserServiceImpl.subscribe(java.lang.String consumerEndpoint,
SsoToken ssoToken) |
void |
SessionServiceImpl.transferContact(SsoToken ssoToken,
Terminal terminal,
Contact contact,
Address destAddress) |
void |
SessionServiceImpl.transferContact(TerminalContactAddressRequest request)
Transfer the specified contact located on the specified terminal to the destination address using singleStepTransfer.
|
void |
TerminalConnectionServiceImpl.unhold(SsoToken ssoToken,
TerminalConnection terminalConnection) |
void |
TerminalConnectionServiceImpl.unhold(TerminalConnectionRequest parameters) |
void |
SessionServiceImpl.unHoldContact(SsoToken ssoToken,
Terminal terminal,
Contact contact) |
void |
SessionServiceImpl.unHoldContact(TerminalContactRequest request)
UnHold the specified contact located on the specified terminal.
|
boolean |
UserServiceImpl.unsubscribe(java.lang.String subscriptionRef,
SsoToken ssoToken) |
ConnectionResponse |
ContactServiceImpl.whisper(WhisperRequest parameters)
|
ConnectionResponse |
ContactServiceImpl.whisperTargetConnection(WhisperTargetConnectionRequest parameters)
Creates a "whisper" connection to this contact
|
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