Open Interfaces CCT SDK_img_0

CCT Open Interfaces SDK

Agent Terminal Service

This service models an agent terminal in the system It provides methods to read and set the attributes of the termianal.

Return Type

Method Name

Parameter Types

GetVersionResponse

 getVersion

(GetVersionRequest)

IsForwardedResponse

 isForwarded

(TerminalRequest)

GetActivityCodeResponse

 getActivityCode

(TerminalRequest)

GetAgentTerminalCapabilitiesResponse

 getCapabilities

(TerminalRequest)

 void

 setActivityCode

(SetActivityCodeRequest)

 void

 callSupervisor

(TerminalAddressRequest)

 void

 login

(AgentTerminalLoginRequest)

 void

 logout

(AgentTerminalLogoutRequest)

GetTerminalConnectionsResponse

 getTerminalConnections

(TerminalRequest)

GetDoNotDisturbResponse

 getDoNotDisturb

(TerminalRequest)

IsReadyResponse

 isReady

(TerminalRequest)

GetNotReadyReasonCodeResponse

 getNotReadyReasonCode

(TerminalRequest)

 void

 setIsReady

(BooleanTerminalRequest)

 void

 setNotReadyReasonCode

(StringTerminalRequest)

GetLoginIdResponse

 getLoginId

(TerminalRequest)

GetRelatedAddressesResponse

 getRelatedAddresses

(TerminalRequest)