Package | Description |
---|---|
com.nortel.soa.oi.cct | |
com.nortel.soa.oi.cct.types.agentservice |
Modifier and Type | Method and Description |
---|---|
GetAgentsResponse |
AgentServiceImpl.getAgents(AgentRequest parameters)
Returns the list of agents under a given supervisor
|
GetCapabilitiesResponse |
AgentServiceImpl.getCapabilities(AgentRequest parameters)
Returns the capabilities of the specified agent
|
GetAgentContactTypesResponse |
AgentServiceImpl.getContactTypes(AgentRequest parameters)
Retrieves the contact types associated with an agent
|
GetNotificationResponse |
AgentServiceImpl.getNotification(AgentRequest parameters)
Retrieves the Notification property associated with an agent
|
StringResponse |
AgentServiceImpl.getNotReadyReasonCode(AgentRequest parameters)
Returns the not ready reason code for the specified agent
|
GetPrivilegesResponse |
AgentServiceImpl.getPrivileges(AgentRequest parameters)
Returns the privileges of the specified agent
|
GetStaticVoiceTerminalResponse |
AgentServiceImpl.getStaticVoiceTerminal(AgentRequest parameters)
Retrieve the specified agent's static voice terminal
|
GetSupervisorResponse |
AgentServiceImpl.getSupervisor(AgentRequest parameters)
Returns the specified agents supervisor
|
StringResponse |
AgentServiceImpl.getType(AgentRequest parameters)
Returns the type of the specified agent
|
BooleanResponse |
AgentServiceImpl.isLoggedIn(AgentRequest parameters)
Determines if the specified agent is logged in
|
BooleanResponse |
AgentServiceImpl.isReady(AgentRequest parameters)
Returns the ready status of the specified agent
|
BooleanResponse |
AgentServiceImpl.isSupervisor(AgentRequest parameters)
Returns if the specified Agent is a supervisor or not
|
void |
AgentServiceImpl.logout(AgentRequest parameters)
Logs out the specified agent from the system
|
Modifier and Type | Method and Description |
---|---|
AgentRequest |
ObjectFactory.createAgentRequest()
Create an instance of
AgentRequest |
Modifier and Type | Method and Description |
---|---|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetAgentsRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetCapabilitiesRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetContactTypesRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetNotificationRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetNotReadyReasonCodeRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetPrivilegesRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetStaticVoiceTerminalRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetSupervisorRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetTypeRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createIsLoggedInRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createIsReadyRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createIsSupervisorRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createLogoutRequest(AgentRequest value)
|
Modifier and Type | Method and Description |
---|---|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetAgentsRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetCapabilitiesRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetContactTypesRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetNotificationRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetNotReadyReasonCodeRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetPrivilegesRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetStaticVoiceTerminalRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetSupervisorRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createGetTypeRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createIsLoggedInRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createIsReadyRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createIsSupervisorRequest(AgentRequest value)
|
javax.xml.bind.JAXBElement<AgentRequest> |
ObjectFactory.createLogoutRequest(AgentRequest value)
|
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