Open Interfaces CCT SDK_img_0

CCT Open Interfaces SDK

AgentTerminalConnectionService

This service provides access to agent terminal connection related functionality.

Return Type

Method Name

Parameter Types

TerminalConnectionStateResponse

 getState

(TerminalConnectionRequest)

ConnectionResponse

 getConnection

(TerminalConnectionRequest)

GetVersionResponse

 getVersion

GetVersionRequest

GetActivityCodeResponse

 getActivityCode

(TerminalConnectionRequest)

 void

 setActivityCode

(SetActivityCodeRequest)

 void

 emergencyKey

(TerminalContactRequest)

TerminalResponse

 getTerminal

(TerminalConnectionRequest)

ContactResponse

 getContact

(TerminalConnectionRequest)

GetAgentTerminalConnectionCapabilitiesResponse

 getTerminalConnectionCapabilities

(TerminalConnectionRequest)

ContactResponse

 getConferenceConsultContact

(TerminalConnectionRequest)

ContactResponse

 getTransferConsultContact

(TerminalConnectionRequest)

ContactResponse

 getConsultContact

(TerminalConnectionRequest)