Open Interfaces CCT SDK_img_0

CCT Open Interfaces SDK

Contact Service

This service models a Contact in the System and as such provides functionality for querying and manipulating a given contact.

Return Type

Method Name

Parameter Types

ConnectionResponse

 getConnection

(ContactAddressRequest

)

GetConnectionsResponse

 getConnections

(ContactRequest)

GetVersionResponse

 getVersion

(GetVersionRequest)

GetContactTypesResponse

 getContactTypes

(ContactRequest)

GetContactCapabilitiesResponse

 getCapabilities

(ContactRequest)

GetIntrinsicsResponse

 getIntrinsics

(ContactRequest)

void

 setIntrinsics

(SetIntrinsicsRequest)

GetAttachedDataResponse

 getAttachedData

(ContactRequest)

void

setAttachedData

(ContactAttachedDataRequest)

AddressResponse

getCallingAddress

(ContactRequest)

AddressResponse

getCalledAddress

(ContactRequest)

AddressResponse

getLastRedirectedAddress

(ContactRequest)

TerminalResponse

getCallingTerminal

(ContactRequest)

AddressResponse

getOriginalDestinationAddress

(ContactRequest)

GetAttachedXMLDataResponse

getAttachedXMLData

(ContactRequest)

TreatmentConnectionResponse

giveTreatment

(GiveTreatmentRequest)

ConnectionResponse

addParty

(AddPartyRequest)

ConnectionResponse

bargeIn

(BargeInRequest)

GetInstantMessagesResponse

getInstantMessages

(ContactRequest)

void

setInstantMessages

(SetInstantMessagesRequest)

GetUUIResponse

getUUI

(ContactRequest)

void

setUUI

(SetUUIRequest)

ConnectionResponse

whisper

(WhisperRequest)

ConnectionResponse

whisperTargetConnection

(WhisperTargetConnectionRequest)

ConnectionResponse

observe

(ObserveRequest)

ConnectionResponse

observeTargetConnection

(ObserveTargetConnectionRequest)

void

drop

(ContactRequest)