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# Customer Engagement Solutions

## Converse across channels. Increase revenue.

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## Customer Experience Management

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences. To explore solutions for better managing your customer experience, contact Avaya or an Avaya Authorized Partner.

Omnichannel Assisted Experience

Omnichannel Automated Experience

Actionable Insights

## Cloud

Avaya offers subscription services hosted in the cloud for high-performance video conferencing, voice over IP, unified communications, and remote collaboration. With each of these easy-to-use services, you eliminate capital investment and gain the ability to scale the services to meet your changing needs. Contact Avaya or an Avaya Authorized Partner to start a conversation about cloud-based communications for your business.

Partner and Service Provider Cloud Solutions

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