Package com.avaya.clientservices.agent
Class AgentFeature
- java.lang.Object
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- com.avaya.clientservices.agent.AgentFeature
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public class AgentFeature extends java.lang.ObjectRepresents the contact center agent feature or the feature button administered on the contact center solution.
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Constructor Summary
Constructors Constructor Description AgentFeature()
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Method Summary
All Methods Instance Methods Concrete Methods Modifier and Type Method Description AgentFeatureTypegetAgentFeatureType()Returns the type of an agent future.intgetAuxiliaryWorkModeReasonCode()Returns the reason code associated with the auxiliary work mode button if administered on signaling server.intgetButtonLocation()Returns the button location for the agent feature.intgetFormatNumber()Returns the format number associated with the view status (VuStats) feature button.java.lang.StringgetLabel()Returns the value of administered label for the agent feature button.java.lang.StringgetResourceId()Returns the resource is associated with the button.intgetSkillId()Returns the hunt group/skill number associated with the queue.
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Method Detail
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getButtonLocation
public int getButtonLocation()
Returns the button location for the agent feature.- Returns:
- the button location for the agent feature.
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getAgentFeatureType
public AgentFeatureType getAgentFeatureType()
Returns the type of an agent future.- Returns:
- the type of an agent future.
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getLabel
public java.lang.String getLabel()
Returns the value of administered label for the agent feature button.- Returns:
- the value of administered label for the agent feature button.
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getAuxiliaryWorkModeReasonCode
public int getAuxiliaryWorkModeReasonCode()
Returns the reason code associated with the auxiliary work mode button if administered on signaling server. If the reason code is not administered on signaling server then default value 0 is returned.- Returns:
- the reason code associated with the auxiliary work mode button if administered on signaling server.
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getSkillId
public int getSkillId()
Returns the hunt group/skill number associated with the queue.- Returns:
- the hunt group/skill number associated with the queue.
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getFormatNumber
public int getFormatNumber()
Returns the format number associated with the view status (VuStats) feature button.- Returns:
- the format number associated with the view status (VuStats) feature button.
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getResourceId
public java.lang.String getResourceId()
Returns the resource is associated with the button. It can be a skill (1-1000), a trunk (1-2000), a Vector Directory Number (VDN) or an agent id (extension).- Returns:
- the resource is associated with the button.
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