Enum ServiceObservingType

  • All Implemented Interfaces:
    java.io.Serializable, java.lang.Comparable<ServiceObservingType>

    public enum ServiceObservingType
    extends java.lang.Enum<ServiceObservingType>
    Different service observing modes a supervisor may choose to use in order to monitor handling of a customer call by an agent.
    • Enum Constant Summary

      Enum Constants 
      Enum Constant Description
      BASIC
      * Standard Service Observing - starts in listen-only mode and can be changed to listen-talk mode and back.
      BY_LOCATION
      VDN Observing by Location - enter the VDN extension and the location number on the Service Observing activation screen.
      NEXT_CALL
      Service Observing Next Call - starts call-observing associtation for the next call handled by the agent in listen-only mode.
      NO_TALK
      No-talk Service Observing - starts in listen-only mode and cannot be changed to basic mode (i.e., listen and talk)
      NONE
      Default state, no service observing type.
    • Method Summary

      All Methods Static Methods Concrete Methods 
      Modifier and Type Method Description
      static ServiceObservingType valueOf​(java.lang.String name)
      Returns the enum constant of this type with the specified name.
      static ServiceObservingType[] values()
      Returns an array containing the constants of this enum type, in the order they are declared.
      • Methods inherited from class java.lang.Enum

        compareTo, equals, getDeclaringClass, hashCode, name, ordinal, toString, valueOf
      • Methods inherited from class java.lang.Object

        getClass, notify, notifyAll, wait, wait, wait
    • Enum Constant Detail

      • BASIC

        public static final ServiceObservingType BASIC
        * Standard Service Observing - starts in listen-only mode and can be changed to listen-talk mode and back.
      • NO_TALK

        public static final ServiceObservingType NO_TALK
        No-talk Service Observing - starts in listen-only mode and cannot be changed to basic mode (i.e., listen and talk)
      • NEXT_CALL

        public static final ServiceObservingType NEXT_CALL
        Service Observing Next Call - starts call-observing associtation for the next call handled by the agent in listen-only mode. The supervisor is allowed to change the mode to listen and talk mode.
      • BY_LOCATION

        public static final ServiceObservingType BY_LOCATION
        VDN Observing by Location - enter the VDN extension and the location number on the Service Observing activation screen. The observer only starts hearing the call to the VDN when the agent in the desired location is connected. This type will require the endpoint to prompt for the desired location to select calls to observe. Starts in listen-only, allows change to listen-talk mode and back
    • Method Detail

      • values

        public static ServiceObservingType[] values()
        Returns an array containing the constants of this enum type, in the order they are declared. This method may be used to iterate over the constants as follows:
        for (ServiceObservingType c : ServiceObservingType.values())
            System.out.println(c);
        
        Returns:
        an array containing the constants of this enum type, in the order they are declared
      • valueOf

        public static ServiceObservingType valueOf​(java.lang.String name)
        Returns the enum constant of this type with the specified name. The string must match exactly an identifier used to declare an enum constant in this type. (Extraneous whitespace characters are not permitted.)
        Parameters:
        name - the name of the enum constant to be returned.
        Returns:
        the enum constant with the specified name
        Throws:
        java.lang.IllegalArgumentException - if this enum type has no constant with the specified name
        java.lang.NullPointerException - if the argument is null