Enum AgentError

  • All Implemented Interfaces:
    java.io.Serializable, java.lang.Comparable<AgentError>

    public enum AgentError
    extends java.lang.Enum<AgentError>
    Represents all possible errors which could occur during AgentFeature interactions with signaling server.
    • Enum Constant Detail

      • CODES_UNDEFINED

        public static final AgentError CODES_UNDEFINED
        Error code undefined.
      • FAILED_GENERIC

        public static final AgentError FAILED_GENERIC
        Generic error message.
      • INVALID_PARAMETER

        public static final AgentError INVALID_PARAMETER
        Invalid parameter.
      • INVALID_STATE

        public static final AgentError INVALID_STATE
        Invalid state.
      • NOT_SUPPORTED

        public static final AgentError NOT_SUPPORTED
        Feature not supported.
      • FAILED_TEMPORARY

        public static final AgentError FAILED_TEMPORARY
        Temporary failure on the server side.
      • SEND_ERROR

        public static final AgentError SEND_ERROR
        Send error when a network message could not be sent due to a network connection error.
      • PERMISSION_DENIED

        public static final AgentError PERMISSION_DENIED
        Generic permission error.
      • WRONG_AGENT

        public static final AgentError WRONG_AGENT
        Wrong agent id or agent extension id.
      • GENERIC_LOGIN_FAILURE

        public static final AgentError GENERIC_LOGIN_FAILURE
        Generic login failure.
      • MAX_NUM_BCMS_AGENTS_LOGGED_IN

        public static final AgentError MAX_NUM_BCMS_AGENTS_LOGGED_IN
        Maximum number of BCMS Agents logged in.
      • AGENT_LOGIN_ELSEWHERE

        public static final AgentError AGENT_LOGIN_ELSEWHERE
        Agent logged in at another location
      • MAX_NUM_SIP_EAS_AGENTS_LOGGED_IN

        public static final AgentError MAX_NUM_SIP_EAS_AGENTS_LOGGED_IN
        Maximum number of SIP EAS Agents logged in.
      • STATION_ALREADY_HAS_AGENT_LOGGED_IN

        public static final AgentError STATION_ALREADY_HAS_AGENT_LOGGED_IN
        Physical station already has agent logged in.
      • MAX_NUM_AUTOMATIC_CALL_DISTRIBUTION_AGENTS_LOGGED_IN

        public static final AgentError MAX_NUM_AUTOMATIC_CALL_DISTRIBUTION_AGENTS_LOGGED_IN
        Maximum number of ACD Agents logged in.
      • INVALID_EAS_LOGIN_PASSWORD

        public static final AgentError INVALID_EAS_LOGIN_PASSWORD
        Invalid Login ID or Password entered.
      • INVALID_EAS_LOGIN_ID

        public static final AgentError INVALID_EAS_LOGIN_ID
        Invalid Login ID entered.
      • INVALID_EAS_REASON_CODE

        public static final AgentError INVALID_EAS_REASON_CODE
        Invalid Reason Code for aux-work or agent logout.
      • MAX_NUM_ADVOCATE_AGENTS_LOGGED_IN

        public static final AgentError MAX_NUM_ADVOCATE_AGENTS_LOGGED_IN
        Maximum number of Business Advocate Agents logged in.
      • CM_AGENT_LOGOUT_FAILURE

        public static final AgentError CM_AGENT_LOGOUT_FAILURE
        Internal CM logout call-processing failure (including Agent on ACD call).
      • CM_AGENT_LOGIN_FAILURE

        public static final AgentError CM_AGENT_LOGIN_FAILURE
        Internal CM login call-processing failure.
      • EAS_SKILL_CONFIG_PROBLEM

        public static final AgentError EAS_SKILL_CONFIG_PROBLEM
        Skill configuration problem.
      • WRONG_SKILL

        public static final AgentError WRONG_SKILL
        Agent add/remove wrong skill.
      • INVALID_REASON_CODE

        public static final AgentError INVALID_REASON_CODE
        Invalid reason code was provided.
      • AGENT_BUSY

        public static final AgentError AGENT_BUSY
        Add/remove skill while agent is busy.
      • AGENT_NOT_LOGGED_IN

        public static final AgentError AGENT_NOT_LOGGED_IN
        When agent tries to change work mode while not logged in.
      • AGENT_AUTO_AVAILABLE

        public static final AgentError AGENT_AUTO_AVAILABLE
        Permission denied when agent tries to change work mode.
      • AGENT_BURN_OUT

        public static final AgentError AGENT_BURN_OUT
        Work mode changes denied because agent is in maximum agent occupancy or burn-out mode.
      • REQUIRE_CALLER_WORK_CODE_OR_STROKE_COUNT_CODE

        public static final AgentError REQUIRE_CALLER_WORK_CODE_OR_STROKE_COUNT_CODE
        The caller work code or stroke count code is not provided.
      • RESOURCE_ID_NOT_ALLOWED

        public static final AgentError RESOURCE_ID_NOT_ALLOWED
        View status information is not available because said resource id is invalid.
      • AGENT_NOT_ADMINISTERED

        public static final AgentError AGENT_NOT_ADMINISTERED
        The agent is not administered on signalling server.
      • SKILL_NOT_ADMINISTERED

        public static final AgentError SKILL_NOT_ADMINISTERED
        The skill is not administered on signalling server.
      • TRUNK_NOT_ADMINISTERED

        public static final AgentError TRUNK_NOT_ADMINISTERED
        View status information is not available because the trunk is not configured on signalling server.
      • VECTOR_DIRECTORY_NUMBER_NOT_ADMINISTERED

        public static final AgentError VECTOR_DIRECTORY_NUMBER_NOT_ADMINISTERED
        View status information is not available because the Vector Directory Number (VDN) is not administered on signalling server.
      • AGENT_NOT_MEASURED

        public static final AgentError AGENT_NOT_MEASURED
        View status information is not available because agent is not administered on signalling server for status monitoring (configurable by flag - measured = y/n).
      • SKILL_NOT_MEASURED

        public static final AgentError SKILL_NOT_MEASURED
        View status information is not available because skill is not administered on signalling server for status monitoring (configurable by flag - measured = y/n).
      • TRUNK_NOT_MEASURED

        public static final AgentError TRUNK_NOT_MEASURED
        View status information is not available because trunk is not administered on signalling server for status monitoring (configurable by flag - measured = y/n).
      • VECTOR_DIRECTORY_NUMBER_NOT_MEASURED

        public static final AgentError VECTOR_DIRECTORY_NUMBER_NOT_MEASURED
        View status information is not available because Vector Directory Number (VDN) is not administered on signalling server for status monitoring (configurable by flag - measured = y/n).
      • FORMAT_NOT_DEFINED

        public static final AgentError FORMAT_NOT_DEFINED
        View status information is not available because provided format for view status is not defined on signalling server.
      • SUPERVISOR_NOT_ADMINISTERED

        public static final AgentError SUPERVISOR_NOT_ADMINISTERED
        Supervisor (type of agent) is not administered on signalling server.
      • SUPERVISOR_NOT_AVAILABLE

        public static final AgentError SUPERVISOR_NOT_AVAILABLE
        Supervisor (type of agent) is either or not available.
      • REFERRAL_NOT_SUPPORTED

        public static final AgentError REFERRAL_NOT_SUPPORTED
        Feature referral not supported.
      • INVALID_EXTENSION

        public static final AgentError INVALID_EXTENSION
        Entered extension invalid.
      • ALLOW_SERVICE_OBSERVING_CLASS_OF_SERVICE_RESTRICTION

        public static final AgentError ALLOW_SERVICE_OBSERVING_CLASS_OF_SERVICE_RESTRICTION
        Service Observing (SO) denied due to allow SO COR for SIP station extension being used not set to yes.
      • RECEIVE_SERVICE_OBSERVING_CLASS_OF_SERVICE_RESTRICTION

        public static final AgentError RECEIVE_SERVICE_OBSERVING_CLASS_OF_SERVICE_RESTRICTION
        Service Observing (SO) denied due to receive SO COR for entity to observe not set to yes.
      • SERVICE_OBSERVING_CLASS_OF_SERVICE_RESTRICTION_MISMATCH

        public static final AgentError SERVICE_OBSERVING_CLASS_OF_SERVICE_RESTRICTION_MISMATCH
        Observing COR cannot observe COR of entered entity (COR Service Observing permissions mismatch).
      • OBSERVEE_AGENT_NOT_LOGGED_IN

        public static final AgentError OBSERVEE_AGENT_NOT_LOGGED_IN
        Entered to observe Logical agent ID not logged in.
      • PHYSICAL_STATION_ALREADY_OBSERVED

        public static final AgentError PHYSICAL_STATION_ALREADY_OBSERVED
        Activation to logical with physical being observed.
      • LOGICAL_ID_ALREADY_OBSERVED

        public static final AgentError LOGICAL_ID_ALREADY_OBSERVED
        Activation to physical with logical ID being observed.
      • DATA_RESTRICTION_ACTIVE

        public static final AgentError DATA_RESTRICTION_ACTIVE
        Extension has Data Restriction.
      • EXCLUSION_ACTIVE

        public static final AgentError EXCLUSION_ACTIVE
        Extension has Exclusion Active.
      • DATA_PRIVACY_ACTIVE

        public static final AgentError DATA_PRIVACY_ACTIVE
        Extension has Data Privacy Active on call.
      • MAX_OBSERVERS_REACHED

        public static final AgentError MAX_OBSERVERS_REACHED
        Station/logical agentID extension already observed (or two observers already observing extension with Allow Two Observers active).
      • EXTENSION_IS_OBSERVER

        public static final AgentError EXTENSION_IS_OBSERVER
        Extension is an observer.
      • EXTENSION_BEING_BUSY_VERIFIED

        public static final AgentError EXTENSION_BEING_BUSY_VERIFIED
        Extension being busy-verified.
      • EXTENSION_HAS_SIX_PARTY_CONF

        public static final AgentError EXTENSION_HAS_SIX_PARTY_CONF
        Extension has a 6-party conference.
      • VECTOR_DIRECTORY_NUMBER_NOT_OPTIONED

        public static final AgentError VECTOR_DIRECTORY_NUMBER_NOT_OPTIONED
        Observe VDNs not optioned.
      • MAX_VECTOR_DIRECTORY_NUMBER_OBSERVED

        public static final AgentError MAX_VECTOR_DIRECTORY_NUMBER_OBSERVED
        Maximum VDNs being observed.
      • SERVICE_OBSERVING_BY_LOCATION_INVALID_VECTOR_DIRECTORY_NUMBER

        public static final AgentError SERVICE_OBSERVING_BY_LOCATION_INVALID_VECTOR_DIRECTORY_NUMBER
        Service Observing VDN By location entered VDN extension not a valid VDN.
      • SERVICE_OBSERVING_BY_LOCATION_INVALID_LOCATION

        public static final AgentError SERVICE_OBSERVING_BY_LOCATION_INVALID_LOCATION
        Service Observing VDN By location entered location number not valid.
      • MISSING_INFO

        public static final AgentError MISSING_INFO
        One or more required entries missing.
      • LISTEN_ONLY_OPTION_ACTIVE

        public static final AgentError LISTEN_ONLY_OPTION_ACTIVE
        Cannot change to listen-talk because station option is set to listen-only.
      • NO_TALK_OR_NO_CONNECTION_AVAIL

        public static final AgentError NO_TALK_OR_NO_CONNECTION_AVAIL
        Cannot change to coach mode because there is no observed connection or the No-Talk Service Observing type has been selected.
      • NO_AVAIL_IDLE_CA

        public static final AgentError NO_AVAIL_IDLE_CA
        No idle call appearance to connect to observed connection.
      • TRANSFER_DIALTONE

        public static final AgentError TRANSFER_DIALTONE
        The observer is dropped from an observed connection when an attendant transfers the observed call to the ARS dial tone.
      • TRANSFER_NOT_OBSERVABLE

        public static final AgentError TRANSFER_NOT_OBSERVABLE
        The observer is dropped from an observed connection when the observee starts to do a transfer (presses the transfer button).
      • DESTINATION_NOT_OBSERVABLE

        public static final AgentError DESTINATION_NOT_OBSERVABLE
        The observer is dropped from an observed connection (to extension or VDN) when the connection reaches an unobservable destination (e.g., not allowed to observe COR).
      • CAN_NOT_CONTINUE_OBSERVING

        public static final AgentError CAN_NOT_CONTINUE_OBSERVING
        Observing session cancelled because of a not allowed action (e.g., hold of Service Observing CA) or CM cancelled a logged in agent session (forced log out or Interruptible Aux notification, etc.)
      • NO_DISCONNECT_SUPERVISION

        public static final AgentError NO_DISCONNECT_SUPERVISION
        Attempted to initiate service observing from a trunk that does not have disconnect supervision.[remote service observing error?]
      • BEING_OBSERVED

        public static final AgentError BEING_OBSERVED
        Attempted to initiate service observing from a station that is being observed by someone else.
      • ATTENDANT_CANNOT_OBSERVE

        public static final AgentError ATTENDANT_CANNOT_OBSERVE
        An attendant is not allowed to activate service observing.
      • BRIDGED_APPEARANCE

        public static final AgentError BRIDGED_APPEARANCE
        A bridged appearance is not allowed to activate service observing.
      • DATA_MODULE

        public static final AgentError DATA_MODULE
        A data module is not allowed to activate service observing.
      • ALREADY_OBSERVED

        public static final AgentError ALREADY_OBSERVED
        An observer is not allowed to activate service observing for a second observe.
      • CANNOT_OBSERVE_YOURSELF

        public static final AgentError CANNOT_OBSERVE_YOURSELF
        Attempting to service observe your own extension or agent-loginID.
      • MEET_ME_VECTOR_DIRECTORY_NUMBER

        public static final AgentError MEET_ME_VECTOR_DIRECTORY_NUMBER
        Cannot observe a meet-me VDN.
      • INTERNAL_ERROR

        public static final AgentError INTERNAL_ERROR
        Internal error try again.
      • NOT_AUXILIARY

        public static final AgentError NOT_AUXILIARY
        Agent not in AUX Work.
      • ON_CALL

        public static final AgentError ON_CALL
        Agent connected to a call.
      • CALL_ON_HOLD

        public static final AgentError CALL_ON_HOLD
        Agent has calls on hold.
      • INVALID_SERVICE_OBSERVING_ACTIVATION

        public static final AgentError INVALID_SERVICE_OBSERVING_ACTIVATION
        Invalid Service Observing activation.
      • AGENT_BEING_COACHED

        public static final AgentError AGENT_BEING_COACHED
        Agent already being coached.
      • COACHING_CANCELED_ALREADY_COACHED_CONNECTION

        public static final AgentError COACHING_CANCELED_ALREADY_COACHED_CONNECTION
        Agent connected to already coached agent.
      • NOT_OBSERVING_AGENT

        public static final AgentError NOT_OBSERVING_AGENT
        Not observing a local agent.
      • WRONG_SERVICE_OBSERVING_MODE

        public static final AgentError WRONG_SERVICE_OBSERVING_MODE
        Wrong Service Observing mode.
      • AGENT_STATE_NOT_COACHABLE

        public static final AgentError AGENT_STATE_NOT_COACHABLE
        Wrong observed agent state.
      • COACHING_CANCELED_AGENT_STATE_NOT_COACHABLE

        public static final AgentError COACHING_CANCELED_AGENT_STATE_NOT_COACHABLE
        Wrong observed agent state.
      • COACHING_CANCELED_AGENT_LOGGED_OUT

        public static final AgentError COACHING_CANCELED_AGENT_LOGGED_OUT
        Agent logged out.
      • MEDIA_PRESERVATION

        public static final AgentError MEDIA_PRESERVATION
        Denied mode change.
      • SYSTEM_ERROR

        public static final AgentError SYSTEM_ERROR
        System error.
      • INVALID_AGENT_ID

        public static final AgentError INVALID_AGENT_ID
        Invalid Agent Id.
      • OUT_OF_RANGE_SKILL_NUMBER

        public static final AgentError OUT_OF_RANGE_SKILL_NUMBER
        Out Of Range Skill Number.
      • AGENT_BUSY_ON_SKILL

        public static final AgentError AGENT_BUSY_ON_SKILL
        Agent Busy on Skill.
      • INVALID_EAS_SKILL

        public static final AgentError INVALID_EAS_SKILL
        Invalid EAS skill.
      • MAX_AGENT_SKILLS_REACHED

        public static final AgentError MAX_AGENT_SKILLS_REACHED
        Max Agent Skills Reached.
      • EXPERT_AGENT_SELECTION_DISABLED

        public static final AgentError EXPERT_AGENT_SELECTION_DISABLED
        Expert Agent Selection Disabled.
      • EAS_SKILLS_DISABLED

        public static final AgentError EAS_SKILLS_DISABLED
        Expert Agent Selection (EAS) Skills Disabled.
      • INVALID_CLASS_OF_SERVICE_RESTRICTION

        public static final AgentError INVALID_CLASS_OF_SERVICE_RESTRICTION
        Invalid Class Of Restriction.
      • INVALID_USER

        public static final AgentError INVALID_USER
        Invalid User.
      • AGENT_TENANT_NUMBER_ISSUE

        public static final AgentError AGENT_TENANT_NUMBER_ISSUE
        Agent Tenant Number Issue.
      • SKILL_TENANT_NUMBER_ISSUE

        public static final AgentError SKILL_TENANT_NUMBER_ISSUE
        Skill Tenant Number Issue.
      • INVALID_SKILL_LEVEL

        public static final AgentError INVALID_SKILL_LEVEL
        Invalid Skill Level.
      • SEND_STATION_SERVER_FAILURE

        public static final AgentError SEND_STATION_SERVER_FAILURE
        Send to Station Server Failure.
      • SKILL_CHANGE_SAVE_FAILURE

        public static final AgentError SKILL_CHANGE_SAVE_FAILURE
        Skill Change Save Failed.
      • TIMEOUT

        public static final AgentError TIMEOUT
        Timeout
    • Method Detail

      • values

        public static AgentError[] values()
        Returns an array containing the constants of this enum type, in the order they are declared. This method may be used to iterate over the constants as follows:
        for (AgentError c : AgentError.values())
            System.out.println(c);
        
        Returns:
        an array containing the constants of this enum type, in the order they are declared
      • valueOf

        public static AgentError valueOf​(java.lang.String name)
        Returns the enum constant of this type with the specified name. The string must match exactly an identifier used to declare an enum constant in this type. (Extraneous whitespace characters are not permitted.)
        Parameters:
        name - the name of the enum constant to be returned.
        Returns:
        the enum constant with the specified name
        Throws:
        java.lang.IllegalArgumentException - if this enum type has no constant with the specified name
        java.lang.NullPointerException - if the argument is null