Package com.avaya.clientservices.agent
Class UserToUserInformation
- java.lang.Object
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- com.avaya.clientservices.agent.UserToUserInformation
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public class UserToUserInformation extends java.lang.ObjectUser-to-User Information (UUI), known as call control UUI data, is a small piece of data inserted by an application initiating the call and utilized by the application receiving the call. The syntax and semantics for the UUI data used by a specific application are defined by a UUI package.
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Constructor Summary
Constructors Constructor Description UserToUserInformation()
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Method Summary
All Methods Instance Methods Concrete Methods Modifier and Type Method Description java.lang.StringgetAsai()java.lang.StringgetCollectedDigits()java.lang.StringgetFullUserToUserInformation()java.lang.StringgetInVdnTime()java.lang.StringgetUcid()java.lang.StringgetVdnName()booleanisParsedSuccessfully()
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Method Detail
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getUcid
public java.lang.String getUcid()
- Returns:
- a unique identifier for every call in a call center customer environment for unifrom data-tracking for all call-related data in a call center, regardless of the system.
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getAsai
public java.lang.String getAsai()
- Returns:
- Adjunct Switch Applications Interface (ASAI) User Data. ASAI UUI information is required to provide screen-pop type functionality by using the UUI to perform data base searches.
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getInVdnTime
public java.lang.String getInVdnTime()
- Returns:
- VDN call duration.
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getCollectedDigits
public java.lang.String getCollectedDigits()
- Returns:
- the caller entered information during IVR phase of the call.
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getVdnName
public java.lang.String getVdnName()
- Returns:
- a Vector Directory Number name. Agent needs to know from which VDN call is arrived in order to be prepared. For example, the agent may servicing incoming calls about sales and technical support questions that are represented by two separate VDNs. When the incoming call is presented to the agent, the agent will better be prepared to talk about a particular topic based on the VDN information associated with the call.
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getFullUserToUserInformation
public java.lang.String getFullUserToUserInformation()
- Returns:
- full User to User Information if it is not encoded according to Avaya specs for UUI transport.
Otherwise it is empty
isParsedSuccessfully()
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isParsedSuccessfully
public boolean isParsedSuccessfully()
- Returns:
- whether the UUI is parsed successfully according to Avaya specs for UUI Transport..
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