Package com.avaya.clientservices.agent
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Interface Summary Interface Description AgentFeatureButtonLampCompletionHandler Represents an interface that the client application needs to implement to receive the result of a requested agent operations.AgentService The AgentService object is accessible from the User object, providing access to agent features.AgentServiceCompletionHandler Represents an interface that the client application needs to implement to receive the result of a requested agent operations.AgentServiceListener Represents an interface that can be used to retrieve status updates from an AgentService object.QueueStatistics Represents feature that provides statistics about particular skill.QueueStatisticsListener Represents an interface that can be used to retrieve status updates from an QueueStatistics object.SupervisorAssistCompletionHandler Represents an interface that the client application needs to implement to receive the result of a requested agent operations. -
Class Summary Class Description AgentConfiguration User configuration information for the Agent service.AgentFeature Represents the contact center agent feature or the feature button administered on the contact center solution.AgentInformation Represents an agent information sent from contact center solution to the registered agent's application.AgentSkill Represents agent's skill information.UserToUserInformation User-to-User Information (UUI), known as call control UUI data, is a small piece of data inserted by an application initiating the call and utilized by the application receiving the call. -
Enum Summary Enum Description AgentError Represents all possible errors which could occur during AgentFeature interactions with signaling server.AgentFeatureType Defines the list of supported agent features.AgentLogoutOverrideType Represents a policy that is configured on contact center solution that whether the agent will be forced to log out at a certain time or the agent is overriding the forced logout.AgentReasonCodeLength Represents the policy used to describe the length of reason codes used by agents for logout and work mode change operations.AgentReasonCodeMode Represents policy how agents provide reason codes while performing various agent operations.AgentState All supported agent states for contact center Elite Agent.AgentWorkMode All supported agent work modes for contact center Elite Agent.ButtonLampState All supported button lamp types.PendingLogoutReason Represents the policies used to describe the use of reason codes for pending logout.StatisticsDataResourceType Represents the resource type of items for which view statistics (VuStats) is available. -
Exception Summary Exception Description AgentException Exception representing an agent operation failure.