Avaya Client Services API Reference (OS X)

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Enumerations
CSAgentState.h File Reference

## Enumerations
enum | CSAgentState { CSAgentStateNone = 0, CSAgentStateAvailable, CSAgentStateOnCall, CSAgentStateAfterCallWork, CSAgentStateAuxiliary }
| Represents all supported agent states for contact cetner elite agent. More...

## Enumeration Type Documentation

enum CSAgentState

Represents all supported agent states for contact cetner elite agent.

It is read only information exposed by signaling server, although looks similar to agent work mode which can be updated by client. AgentState is usually consumed by UI layer to show agent avalability

Enumerator
CSAgentStateNone | Default state after agent logout, no work mode.
CSAgentStateAvailable | The Available state indicates that the agent is available for accepting an Automatic Call Distribution (ACD) call.
CSAgentStateOnCall | The On call state indicates that the agent is currently busy on an Automatic Call Distribution (ACD) call or Direct Agent Call (DAC).
CSAgentStateAfterCallWork | The agent is engaged in work associated with a call, but not on a call, The agent is unavailable to receive Automatic Call Distribution (ACD) call but can receive non ACD calls.
CSAgentStateAuxiliary | The agent is invloved in non ACD work, is on break, in a meeting, or at lunch. To receive ACD call the agent presses the manual in or auto-in button