Avaya Client Services API Reference (OS X)

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Enumerations
CSServiceObservingType.h File Reference

## Enumerations
enum | CSServiceObservingType { CSServiceObservingTypeNone = 0, CSServiceObservingTypeBasic, CSServiceObservingTypeNoTalk, CSServiceObservingTypeNextCall, CSServiceObservingTypeByLocation }
| The service observing modes a supervisor may choose to use in order to monitor handling of a customer call by an agent. More...

## Enumeration Type Documentation

enum CSServiceObservingType

The service observing modes a supervisor may choose to use in order to monitor handling of a customer call by an agent.

Enumerator
CSServiceObservingTypeNone | The default state. Service observing is not active.
CSServiceObservingTypeBasic | Standard Service Observing - starts in listen-only mode and can be changed to listen-talk mode and back.
CSServiceObservingTypeNoTalk | No-talk Service Observing - starts in listen-only mode and cannot be changed to basic mode (i.e., listen and talk)
CSServiceObservingTypeNextCall | Service Observing Next Call - starts call-observing associtation for the next call handled by the agent in listen-only mode. The supervisor is allowed to change the mode to listen and talk mode.
CSServiceObservingTypeByLocation | VDN Observing by Location - enter the VDN extension and the location number on the Service Observing activation screen. The observer only starts hearing the call to the VDN when the agent in the desired location is connected. This type will require the endpoint to prompt for the desired location to select calls to observe. Starts in listen-only, allows change to listen-talk mode and back