Avaya Client Services API Reference (OS X)

- Main Page
- Classes
- Files
- Related Pages

- File List
- File Members

Classes | Enumerations
CSStatisticsData.h File Reference
`#import <Foundation/Foundation.h>`

## Classes
class | CSStatisticsData
| Represents VuStats statistics data gathered from the server. More...

## Enumerations
enum | CSStatisticsDataResourceType { CSStatisticsDataResourceTypeUndefined, CSStatisticsDataResourceTypeAgent, CSStatisticsDataResourceTypeAgentExtension, CSStatisticsDataResourceTypeSkill, CSStatisticsDataResourceTypeTrunkGroup, CSStatisticsDataResourceTypeVectorDirectoryNumber }
| Statistics data resource type. More...

## Enumeration Type Documentation

enum CSStatisticsDataResourceType

Statistics data resource type.

Enumerator
CSStatisticsDataResourceTypeUndefined |
CSStatisticsDataResourceTypeAgent | Provides agents with their own statistics or statistics about the skills the agent logs in to. For example, the total number of calls that an agent has answered since login, the average time that the agent has spent on ACD calls, the number of agents available to receive calls for a skill, and the percent of calls within the acceptable service levels.
CSStatisticsDataResourceTypeAgentExtension | Provides supervisors with statistics about agents or the skills that the agents log in to. For example, the number of ACD calls answered by specific agent, the average ACD talk time, auxiliary work mode time by reason code for an agent, the average talk time for ACD calls for a specific agent during the administered period and the number of staffed agents currently available to receive ACD calls for a specific skill.
CSStatisticsDataResourceTypeSkill | Provides statistics about a specific skill. For example, skill description and performance information, such as Average Speed of Answer (ASA), number of calls in a queue, and number of calls abandoned. It can also provide the acceptable service levels or percent of calls answered within the acceptable service levels for a skill.
CSStatisticsDataResourceTypeTrunkGroup | Provides statistics about a specific trunk group. For example, trunk group name and number, the average holding time for an incoming or outgoing trunk calls, the number of trunks in a specified trunk group and the percent of time all the trunks in a specified trunk group were busy during a specified period/day.
CSStatisticsDataResourceTypeVectorDirectoryNumber | Provides statistics about a specific Vector Directory Number (VDN). For example, VDN name and extension, the total time agents spent talking on skill calls and direct agent calls, the number of calls that have encountered a VDN, but have not been answered, abandoned, or outflowed and the time the oldest call has been waiting in the VDN.