Avaya Client Services API Reference (OS X)

- Main Page
- Classes
- Files
- Related Pages

- File List
- File Members

Enumerations
CSAgentFeatureType.h File Reference

## Enumerations
enum | CSAgentFeatureType { CSAgentFeatureTypeUninitialized = 0, CSAgentFeatureTypeAutoIn, CSAgentFeatureTypeManualIn, CSAgentFeatureTypeAuxilary, CSAgentFeatureTypeAfterCallWork, CSAgentFeatureTypeUserToUserInformation, CSAgentFeatureTypeCallerInformation, CSAgentFeatureTypeAgentLogin, CSAgentFeatureTypeAgentLogout, CSAgentFeatureTypeCallWorkCode, CSAgentFeatureTypeStrokeCount, CSAgentFeatureTypeForcedLogoutOverride, CSAgentFeatureTypeViewStatistics, CSAgentFeatureTypeQueueStatistics, CSAgentFeatureTypeSupervisorAssist, CSAgentFeatureTypeChangeAgentSkill }
| Defines the list of supported Agent features buttons. More...

## Enumeration Type Documentation

enum CSAgentFeatureType

Defines the list of supported Agent features buttons.

This enum is applicable for all of the features supported by client services, not tailored based on capabilities provisioned for an agent in the network (available features).

Enumerator
CSAgentFeatureTypeUninitialized | Default value if not initialized.
CSAgentFeatureTypeAutoIn | Auto-In feature is a mode which allows the agent to be available to accept subsequent Automatic Call Distribution (ACD) call right after previous call ends. In summary, it is a call-answering mode in which an agent automatically receives ACD calls without pressing any button to receive subsequent ACD calls.
CSAgentFeatureTypeManualIn | Manual-In feature is a call-answering mode in which an agent must press manual-in to receive subsequent Automatic Call Distribution (ACD) call after previous call ends. In summary, it is a call-answering mode in which an agent chooses manually when he or she is ready to receive next ACD call instead of automatically become available for next ACD call.
CSAgentFeatureTypeAuxilary | Auxiliary feature is an agents work mode which allows the agent to make him or her self temporary unavailable to receive Automatic Call Distribution (ACD) calls.
CSAgentFeatureTypeAfterCallWork | After call work feature is an agents work mode which allows the agent to complete work associated with previous Automatic Call Distribution (ACD) call such as filling a form related to ACD call without receiving new ACD call.
CSAgentFeatureTypeUserToUserInformation | User to user information feature allows agents to get the user to user information (UUI) associated with the call.
CSAgentFeatureTypeCallerInformation | Caller information feature allows agents to get the collected digits (maximum 16 digits) associated with the call.
CSAgentFeatureTypeAgentLogin | Agent login feature allows agents to login to signalling server in order to receive an Automatic Call Distribution (ACD) calls. The signalling server treats logged-in agents as staffed agents.
CSAgentFeatureTypeAgentLogout | Agent logout feature allows agents to logout from signalling server and will not receive any Automatic Call Distribution (ACD) calls.
CSAgentFeatureTypeCallWorkCode | Call Work Code(CWC) feature allows agents to type up to 16 digits to record or report customer-related information in reporting system (e.g. Call Management System CMS).
CSAgentFeatureTypeStrokeCount | Stroke counts feature allows agents to record in Call Management System (CMS) the number of times that a particular customer related event occurs. Agents can record up to nine events for each call.
CSAgentFeatureTypeForcedLogoutOverride | The signalling server configuration allows it to forcefully logout an agent after a pre-configured time duration. This feature allows an agent to override the forced logout operation to prevent forced logout.
CSAgentFeatureTypeViewStatistics | View statistics (VuStats) feature allows agents, supervisors, call center managers, and other users to view the statistics for agents, skills, VDNs, and trunk groups. The statistics reflect information collected since the agent logged in, since the day began, or historical data accumulated over an administered number of intervals. The information is limited to 40 characters at a time but it can be updated on demand or periodically.
CSAgentFeatureTypeQueueStatistics | Queue statistics feature provides statistics about particular skill or queue for an agent as administered on signalling server. In summary, this feature provides, the number of calls in a queue and the time the oldest call is in a queue.
CSAgentFeatureTypeSupervisorAssist | Supervisor assist feature allows agents to request for supervisor assistance based on active Automatic Call Distribution (ACD) call or the skill that agent is active on.
CSAgentFeatureTypeChangeAgentSkill | The Add Skill feature allows an agent or other station user to add a skill to the skills assigned to an agent. The Remove Skill feature allows the agent or other station user to remove (unassign) a skill that is assigned to an agent. The activation of these features is combined under one feature button.