Click or drag to resize

AgentWorkMode Enumeration

All supported agent work modes for contact center solution agent. Agent work mode are used by client application to change agent work mode. Unlike AgentState which is used only for representing state (not used for changing state or work mode)

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public enum AgentWorkMode
Members
  Member nameValueDescription
None0 Default state, no work mode.
AutoIn1 The auto-in mode indicates that the agent is available for an Automatic Call Distribution (ACD) call. When the call ends, the agent is immediately available for another ACD call based on the administered call distribution method. The agent does not have to press any button to receive another ACD call.
ManualIn2 The manual-in mode indicates that the agent is available for an Automatic Call Distribution (ACD) call. When the call ends, the agent automatically enters the AfterCallWork mode. While in AfterCallWork mode, the agent is unavailable to receive ACD calls. When AfterCallWork ends, the agent presses manual-in to receive another ACD call.
AfterCallWork3 The After call work mode indicates that the agent is engaged in work associated with an Automatic Call Distribution (ACD) call such as filling a form related to the ACD call, but not on a call. The agent is unavailable to receive an ACD calls but can receive non-ACD calls.
Auxiliary4 The auxiliary work mode indicates that the agent is involved in non ACD work, is on break, in a meeting, or at lunch. To receive ACD calls, the agent presses the manual-in or auto-in button.
See Also