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AgentService Methods

The AgentService type exposes the following members.

Methods
  NameDescription
Public methodAddSkill
Request to add a skill to the skills assigned to an agent.
Public methodCallSupervisor
Requests for supervisor assistance based on skill.
Public methodConsultSupervisor
Requests for supervisor assistance based on active call.
Public methodExitViewStatistics
Clear the ViewStatistics(Int32, String, AgentServiceAgentServiceCompletionHandler) display preference. The requested statistics entity is not considered active anymore.
Public methodGetCallSupervisorCapability
Returns an indication as to whether the supervisor assistance is available based on skill.
Public methodGetConsultSupervisorCapability
Returns an indication as to whether the supervisor assistance is available for active call.
Public methodIsAgentFeatureAvailable
Returns whether a specific agent feature is available or not.
Public methodIsAgentWorkModeAllowed
Returns an indication as to whether the agent work mode indicated by eAgentWorkMode is allowed for use.
Public methodLogin
Starts agent login process with the signalling servers.
Public methodLogout
Starts agent logout process with the signalling servers. Use '0' as default reason code if reason code is not available.
Public methodQueueStatisticsMonitoringCapability
Returns an indication whether queue statistics monitoring feature is available for particular skill or not.
Public methodRefreshAllViewStatistics
Public methodRemoveSkill
Request to remove (unassign) a skill that is assigned to an agent.
Public methodSendCallWorkCode
Sends the specified call work code.
Public methodSetAgentWorkMode
Sets agent work mode. The updated work mode is notified via AgentWorkModeChanged event.
Public methodSetLabelForAgentFeature
Updates agent feature with a personalized label given by user.
Public methodSetOverrideForcedLogout
Enables or disables agent's logout override operation. The signalling server configuration allows it to forcefully logout an agent after a pre-configured time duration. The agent has the capability to override the forced logout operation by using this method.
Public methodSetQueueStatisticsRefreshInterval
Sets refresh interval for queue statistics.
Public methodSetViewStatisticsRefreshInterval
Set the refresh interval for ViewStatistics(Int32, String, AgentServiceAgentServiceCompletionHandler). Active statistics entities will be requested periodically once in the given amount of seconds.
Public methodStartQueueStatisticsMonitoring
Starts queue statistics monitoring. It provides information about particular skill or queue for the agent as administered on signalling server.
Public methodStopQueueStatisticsMonitoring
Stops queue statistics monitoring operation.
Public methodViewStatistics
Request display of the statistics for agents, splits or skills, VDNs and trunk groups in accordance to the VuStats button configuration. The statistics reflect information collected during the configured interval, since the agent logged in, since the day began, or historical data accumulated over an administered number of intervals. The information is limited to 40 characters displayed at a time. Statistics request can provide information to display on demand or update it periodically depending on the server settings for the given statistics type. The requested statistics entity is considered active.
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