AgentInformationInterruptibleAuxThresholdReached Property |
Indicates whether the configured threshold for interruptible
auxiliary work mode has been reached for an agent in an interruptible auxiliary state.
Namespace:
Avaya.ClientServices
Assembly:
AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntaxpublic bool InterruptibleAuxThresholdReached { get; }
Property Value
Type:
Boolean
Remarks
Interruptible auxiliary work allows the contact center solution to notify agents that are in the
auxiliary work mode with an interruptible reason code that they should become available
because one of the configured thresholds has reached or exceeded.
For example: The thresholds could be "More than X calls are in a queue waiting for an agent".
In this case contact center solution activates interruptible aux threshold reached to true if the
number of calls in a queue exceeds the threshold.
See Also