| Member name | Value | Description |
---|
| Undefined | 0 |
Error code undefined.
|
| Generic | 1 |
Generic error message.
|
| InvalidParameter | 2 |
Specified parameter is invalid.
|
| InvalidState | 3 |
Invalid feature state.
|
| NotSupported | 4 |
The feature or operation is not supported.
|
| TemporaryFailure | 5 |
Temporary failure on the server side.
|
| SendError | 6 |
Send error when a network message could not be sent due to a network connection error.
|
| PermissionDenied | 7 |
Generic permission error.
|
| WrongAgent | 8 |
Wrong agent id or agent extension id.
|
| LoginFailure | 9 |
Generic login failure
|
| MaxNumberOfBcmsAgentsLoggedIn | 10 |
Maximum number of BCMS Agents logged in
|
| LoggedInElsewhere | 11 |
Agent logged in at another location
|
| MaxNumberOfSipAgentsLoggedIn | 12 |
Maximum number of SIP EAS Agents logged in
|
| AlreadyLoggedIn | 13 |
Physical station already has agent logged in
|
| MaxNumberOfAutomaticCallDistributionAgentsLoggedIn | 14 |
Maximum number of ACD Agents logged in
|
| InvalidEasLoginPassword | 15 |
Invalid Login ID or Password entered
|
| InvalidEasAgentId | 16 |
Invalid Login ID entered
|
| InvalidEasReasonCode | 17 |
Invalid Reason Code for aux-work or agent logout
|
| MaxNumAdvocateAgentsLoggedIn | 18 |
Maximum number of Business Advocate Agents logged in
|
| CMAgentLogoutFailuere | 19 |
Internal CM logout call-processing failure (including Agent on ACD call)
|
| CMAgentLoginFailure | 20 |
Internal CM login call-processing failure
|
| EasSkillConfigProblem | 21 |
Skill configuration problem
|
| WrongSkill | 22 |
Agent add/remove wrong skill.
|
| InvalidReasonCode | 23 |
Invalid reason code was provided.
|
| AgentBusy | 24 |
Add/remove skill while agent is busy.
|
| AgentNotLoggedIn | 25 |
When agent tries to change work mode while not logged in.
|
| AgentAutoAvailable | 26 |
Permission denied when agent tries to change work mode.
|
| AgentBurnOut | 27 |
Work mode changes denied because agent is in maximum agent occupancy or burn-out mode.
|
| RequireCallerWorkOrStrokeCountCode | 28 |
The caller work code or stroke count code is not provided.
|
| ResourceIdNotAllowed | 29 |
Statistics data is not available because said resource id is invalid.
|
| AgentNotAdministered | 30 |
The agent is not administered on the signalling server.
|
| SkillNotAdministered | 31 |
The skill is not administered on the signalling server.
|
| TrunkNotAdministered | 32 |
Statistics data is not available because the trunk is not configured on the signalling server.
|
| VectorDirectoryNumberNotAdministered | 33 |
Statistics data is not available because the Vector Directory Number (VDN) is
not administered on the signalling server.
|
| AgentNotMeasured | 34 |
Statistics data is not available because agent is not administered on signalling
server for status monitoring (configurable by flag - measured = y/n)
|
| SkillNotMeasured | 35 |
Statistics data is not available because skill is not administered on signalling
server for status monitoring (configurable by flag - measured = y/n)
|
| TrunkNotMeasured | 36 |
Statistics data is not available because trunk is not administered on signalling
server for status monitoring (configurable by flag - measured = y/n)
|
| VectorDirectoryNumberNotMeasured | 37 |
Statistics data is not available because Vector Directory Number (VDN) is not
administered on the signalling server for status monitoring.
(configurable by flag - measured = y/n)
|
| FormatNotDefined | 38 |
Statistics data is not available because provided format for statistics viewing
is not defined on the signalling server.
|
| SupervisorNotAdministered | 39 |
Supervisor (type of agent) is not administered on the signalling server.
|
| SupervisorNotAvailable | 40 |
Supervisor (type of agent) is either or not available.
|
| ReferralNotSupported | 41 |
Feature referral not supported.
|
| FeatureInvalidExtension | 42 |
Entered extension invalid.
|
| AllowServiceObservingClassOfRestriction | 43 |
Service Observing denied due to allow Service Observing COR for SIP station extension being used not set to yes.
|
| ReceiveServiceObservingClassOfRestriction | 44 |
Service Observing denied due to receive Service Observing COR for entity to observe not set to yes.
|
| ServiceObservingClassOfRestrictionMismatch | 45 |
Observing COR cannot observe COR of entered entity (COR Service Observing permissions mismatch).
|
| ObserveeAgentNotLoggedIn | 46 |
Entered to observe Logical agent ID not logged in.
|
| PhysicalStationAlreadyObserved | 47 |
Activation to logical with physical being observed.
|
| LogicalIdAlreadyObserved | 48 |
Activation to physical with logical ID being observed.
|
| DataRestrictionActive | 49 |
Extension has Data Restriction
|
| ExclusionActive | 50 |
Extension has Exclusion Active
|
| DataPrivayActive | 51 |
Extension has Data Privacy Active on call.
|
| MaxObserversReached | 52 |
Station/logical agentID extension already observed (or two observers
already observing extension with Allow Two Observers active).
|
| ExtensionIsObserver | 53 |
Extension is an observer.
|
| ExtensionBeingBusyVerified | 54 |
Extension being busy-verified.
|
| ExtensionHasSixPartyConf | 55 |
Extension has a 6-party conference.
|
| VdnNotOptioned | 56 |
Observe VDNs not optioned.
|
| MaxVectorDirectoryNumberObserved | 57 |
Maximum VDNs being observed.
|
| ServiceObservingByLocationInvalidVectorDirectoryNumber | 58 |
Service Observing VDN By location entered VDN extension not a valid VDN.
|
| ServiceObservingByLocationInvalidLocation | 59 |
Service Observing VDN By location entered location number not valid.
|
| MissingInfo | 60 |
One or more required entries missing.
|
| ListenOnlyOptionActive | 61 |
Cannot change to listen-talk because station option is set to listen-only.
|
| NoTalOrNoConnectionAvailalbe | 62 |
Cannot change to coach mode because there is no observed connection or the No-Talk So type has been selected.
|
| NoAvailableIdleCallApperance | 63 |
No idle call appearance to connect to observed connection.
|
| TransferDialtone | 64 |
The observer is dropped from an observed connection when an attendant transfers the observed call to the ARS dial tone.
|
| TransferNotObservable | 65 |
The observer is dropped from an observed connection when the observee starts to do a transfer (presses the transfer button).
|
| DestinationNotObservable | 66 |
The observer is dropped from an observed connection (to extension or VDN) when the connection reaches
an unobservable destination (e.g., not allowed to observe COR).
|
| CannotContinueObserving | 67 |
Observing session cancelled because of a not allowed action (e.g., hold of Service Observing CA) or CM cancelled
a logged in agent session (forced log out or Interruptible Aux notification, etc.)
|
| NoDisconnectSupervision | 68 |
Attempted to initiate service observing from a trunk that does not have disconnect supervision.[remote service observing error?]
|
| BeingObserved | 69 |
Attempted to initiate service observing from a station that is being observed by someone else.
|
| AttendantCannotObserve | 70 |
An attendant is not allowed to activate service observing.
|
| BridgedAppearance | 71 |
A bridged appearance is not allowed to activate service observing.
|
| DataModule | 72 |
A data module is not allowed to activate service observing.
|
| AlreadyObserved | 73 |
An observer is not allowed to activate service observing for a second observe.
|
| CannotObserveSelf | 74 |
Attempting to service observe your own extension or agent-loginID.
|
| MeetMeVectorDirectoryNumber | 75 |
Cannot observe a meet-me VDN.
|
| InternalError | 76 |
Internal error try again.
|
| NotAuxilary | 77 |
Agent not in AUX Work.
|
| OnCall | 78 |
Agent connected to a call.
|
| CallOnHold | 79 |
Agent has calls on hold.
|
| InvalidServiceObservingActivation | 80 |
Invalid Service Observing activation.
|
| AgentBeingCoached | 81 |
Agent already being coached.
|
| CoachingCancelledAlreadyCoachedConnection | 82 |
Agent connected to already coached agent.
|
| NotObservingAgent | 83 |
Not observing a local agent.
|
| WrongServiceObservingMode | 84 |
Wrong Service Observing mode
|
| AgentStateNotCoachable | 85 |
Wrong observed agent state.
|
| CoachingCanclledDueToAgentStateNotCoachable | 86 |
Wrong observed agent state.
|
| CoachingCanclledDueToAgentLoggedOut | 87 |
Agent logged out.
|
| MediaPreservation | 88 |
Denied mode change
|
| SystemError | 89 |
System error.
|
| InvalidAgentId | 90 |
Invalid Agent Id.
|
| OutOfRangeSkillNumber | 91 |
Out Of Range Skill Number.
|
| AgentBusyOnSkill | 92 |
Agent Busy on Skill.
|
| InvalidEasSkill | 93 |
Invalid Expert Agent Selection (EAS) skill.
|
| MaxAgentSkillsReached | 94 |
Max Agent Skills Reached.
|
| ExpertAgentSelectionDisabled | 95 |
Expert Agent Selection Disabled.
|
| EasSkillsDisabled | 96 |
Expert Agent Selection (EAS) Skills Disabled.
|
| InvalidClassOfRestriction | 97 |
Invalid Class Of Restriction.
|
| InvalidUser | 98 |
Invalid User.
|
| AgentTenantNumberIssue | 99 |
Agent Tenant Number Issue.
|
| SkillTenantNumberIssue | 100 |
Skill Tenant Number Issue.
|
| InvalidSkillLevel | 101 |
Invalid Skill Level.
|
| SendStationServerFailure | 102 |
Send to Station Server Failure.
|
| SkillChangeSaveFailure | 103 |
Skill Change Save Failed.
|
| Timeout | 104 |
Timeout
|