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AgentServiceStartQueueStatisticsMonitoring Method

Starts queue statistics monitoring. It provides information about particular skill or queue for the agent as administered on signalling server.

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public void StartQueueStatisticsMonitoring(
	QueueStatistics queueStatistics,
	AgentServiceAgentServiceCompletionHandler completionHandler
)

Parameters

queueStatistics
Type: Avaya.ClientServicesQueueStatistics
The QueueStatistics information object for which to start monitor operation.
completionHandler
Type: Avaya.ClientServicesAgentServiceAgentServiceCompletionHandler
Completion handler instance that receives the result of the operation. If not provided, failure feedback cannot be provided.
Remarks
For example: Queue statistics provides various queue statistics parameters like the number of calls in a queue, the time the oldest call has been in queue as well as alerts when particular thresholds are met or exceeded.

Application developers can use QueueStatisticsList to get list of available queue statistics information objects for an application. The agent is not required to be logged in to invoke a monitor operation, although SIP user login is required.

See Also