AgentService Methods |
The AgentService type exposes the following members.
Name | Description | |
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![]() | AddSkill |
Request to add a skill to the skills assigned to an agent.
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![]() | CallSupervisor |
Requests for supervisor assistance based on skill.
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![]() | ConsultSupervisor |
Requests for supervisor assistance based on active call.
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![]() | ExitViewStatistics |
Clear the ViewStatistics(Int32, String, AgentServiceAgentServiceCompletionHandler) display preference.
The requested statistics entity is not considered active anymore.
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![]() | GetCallSupervisorCapability |
Returns an indication as to whether the supervisor assistance is available based
on skill.
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![]() | GetConsultSupervisorCapability |
Returns an indication as to whether the supervisor assistance is available for active call.
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![]() | IsAgentFeatureAvailable |
Returns whether a specific agent feature is available or not.
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![]() | IsAgentWorkModeAllowed |
Returns an indication as to whether the agent work mode indicated by eAgentWorkMode is
allowed for use.
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![]() | Login |
Starts agent login process with the signalling servers.
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![]() | Logout |
Starts agent logout process with the signalling servers.
Use '0' as default reason code if reason code is not available.
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![]() | QueueStatisticsMonitoringCapability |
Returns an indication whether queue statistics monitoring feature is available for particular skill or not.
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![]() | RefreshAllViewStatistics |
Refresh all active ViewStatistics(Int32, String, AgentServiceAgentServiceCompletionHandler) entities.
View statistics entity counts as active if it was requested via
ViewStatistics(Int32, String, AgentServiceAgentServiceCompletionHandler) and no
ExitViewStatistics(Int32, AgentServiceAgentServiceCompletionHandler) was called on it afterwards.
This action is not available if SetViewStatisticsRefreshInterval(Int32, AgentServiceAgentServiceCompletionHandler)
is set to non-zero.
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![]() | RemoveSkill |
Request to remove (unassign) a skill that is assigned to an agent.
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![]() | SendCallWorkCode |
Sends the specified call work code.
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![]() | SetAgentWorkMode |
Sets agent work mode. The updated work mode is notified via
AgentWorkModeChanged event.
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![]() | SetLabelForAgentFeature |
Updates agent feature with a personalized label given by user.
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![]() | SetOverrideForcedLogout |
Enables or disables agent's logout override operation. The signalling server configuration
allows it to forcefully logout an agent after a pre-configured time duration. The agent has
the capability to override the forced logout operation by using this method.
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![]() | SetQueueStatisticsRefreshInterval |
Sets refresh interval for queue statistics.
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![]() | SetViewStatisticsRefreshInterval |
Set the refresh interval for ViewStatistics(Int32, String, AgentServiceAgentServiceCompletionHandler).
Active statistics entities will be requested periodically once in the given
amount of seconds.
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![]() | StartQueueStatisticsMonitoring |
Starts queue statistics monitoring. It provides information about particular skill or queue
for the agent as administered on signalling server.
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![]() | StopQueueStatisticsMonitoring |
Stops queue statistics monitoring operation.
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![]() | ViewStatistics |
Request display of the statistics for agents, splits or skills, VDNs
and trunk groups in accordance to the VuStats button configuration.
The statistics reflect information collected during the configured
interval, since the agent logged in, since the day began, or historical
data accumulated over an administered number of intervals.
The information is limited to 40 characters displayed at a time.
Statistics request can provide information to display on demand or
update it periodically depending on the server settings for the given
statistics type.
The requested statistics entity is considered active.
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