AgentServiceConsultSupervisor Method |
Requests for supervisor assistance based on active call.
Namespace:
Avaya.ClientServices
Assembly:
AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntaxpublic void ConsultSupervisor(
AgentServiceSupervisorAssistCompletionHandler completionHandler
)
Parameters
- completionHandler
- Type: Avaya.ClientServicesAgentServiceSupervisorAssistCompletionHandler
Completion handler instance that receives the result of the operation.
If not provided, failure feedback cannot be provided.
This completion handler is invoked as soon as call with supervisor has been successfully
initiated, not when the call is established with the supervisor.
Remarks
If active call is in progress then existing call will go in hold state and the agent connects
to the skill supervisor. The caller hears nothing or music on hold but the agent and the supervisor
can talk with each other. After speaking with the supervisor, the agent can drop the call with
supervisor and return to the ACD call, set up a conference call with the supervisor and the calling party,
or transfer the call to the supervisor.
See Also