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AgentError Enumeration

AgentError represents different errors that may occur during an agent feature interaction with the contact center solution.

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public enum AgentError
Members
  Member nameValueDescription
Undefined0 Error code undefined.
Generic1 Generic error message.
InvalidParameter2 Specified parameter is invalid.
InvalidState3 Invalid feature state.
NotSupported4 The feature or operation is not supported.
TemporaryFailure5 Temporary failure on the server side.
SendError6 Send error when a network message could not be sent due to a network connection error.
PermissionDenied7 Generic permission error.
WrongAgent8 Wrong agent id or agent extension id.
LoginFailure9 Generic login failure
MaxNumberOfBcmsAgentsLoggedIn10 Maximum number of BCMS Agents logged in
LoggedInElsewhere11 Agent logged in at another location
MaxNumberOfSipAgentsLoggedIn12 Maximum number of SIP EAS Agents logged in
AlreadyLoggedIn13 Physical station already has agent logged in
MaxNumberOfAutomaticCallDistributionAgentsLoggedIn14 Maximum number of ACD Agents logged in
InvalidEasLoginPassword15 Invalid Login ID or Password entered
InvalidEasAgentId16 Invalid Login ID entered
InvalidEasReasonCode17 Invalid Reason Code for aux-work or agent logout
MaxNumAdvocateAgentsLoggedIn18 Maximum number of Business Advocate Agents logged in
CMAgentLogoutFailuere19 Internal CM logout call-processing failure (including Agent on ACD call)
CMAgentLoginFailure20 Internal CM login call-processing failure
EasSkillConfigProblem21 Skill configuration problem
WrongSkill22 Agent add/remove wrong skill.
InvalidReasonCode23 Invalid reason code was provided.
AgentBusy24 Add/remove skill while agent is busy.
AgentNotLoggedIn25 When agent tries to change work mode while not logged in.
AgentAutoAvailable26 Permission denied when agent tries to change work mode.
AgentBurnOut27 Work mode changes denied because agent is in maximum agent occupancy or burn-out mode.
RequireCallerWorkOrStrokeCountCode28 The caller work code or stroke count code is not provided.
ResourceIdNotAllowed29 Statistics data is not available because said resource id is invalid.
AgentNotAdministered30 The agent is not administered on the signalling server.
SkillNotAdministered31 The skill is not administered on the signalling server.
TrunkNotAdministered32 Statistics data is not available because the trunk is not configured on the signalling server.
VectorDirectoryNumberNotAdministered33 Statistics data is not available because the Vector Directory Number (VDN) is not administered on the signalling server.
AgentNotMeasured34 Statistics data is not available because agent is not administered on signalling server for status monitoring (configurable by flag - measured = y/n)
SkillNotMeasured35 Statistics data is not available because skill is not administered on signalling server for status monitoring (configurable by flag - measured = y/n)
TrunkNotMeasured36 Statistics data is not available because trunk is not administered on signalling server for status monitoring (configurable by flag - measured = y/n)
VectorDirectoryNumberNotMeasured37 Statistics data is not available because Vector Directory Number (VDN) is not administered on the signalling server for status monitoring. (configurable by flag - measured = y/n)
FormatNotDefined38 Statistics data is not available because provided format for statistics viewing is not defined on the signalling server.
SupervisorNotAdministered39 Supervisor (type of agent) is not administered on the signalling server.
SupervisorNotAvailable40 Supervisor (type of agent) is either or not available.
ReferralNotSupported41 Feature referral not supported.
FeatureInvalidExtension42 Entered extension invalid.
AllowServiceObservingClassOfRestriction43 Service Observing denied due to allow Service Observing COR for SIP station extension being used not set to yes.
ReceiveServiceObservingClassOfRestriction44 Service Observing denied due to receive Service Observing COR for entity to observe not set to yes.
ServiceObservingClassOfRestrictionMismatch45 Observing COR cannot observe COR of entered entity (COR Service Observing permissions mismatch).
ObserveeAgentNotLoggedIn46 Entered to observe Logical agent ID not logged in.
PhysicalStationAlreadyObserved47 Activation to logical with physical being observed.
LogicalIdAlreadyObserved48 Activation to physical with logical ID being observed.
DataRestrictionActive49 Extension has Data Restriction
ExclusionActive50 Extension has Exclusion Active
DataPrivayActive51 Extension has Data Privacy Active on call.
MaxObserversReached52 Station/logical agentID extension already observed (or two observers already observing extension with Allow Two Observers active).
ExtensionIsObserver53 Extension is an observer.
ExtensionBeingBusyVerified54 Extension being busy-verified.
ExtensionHasSixPartyConf55 Extension has a 6-party conference.
VdnNotOptioned56 Observe VDNs not optioned.
MaxVectorDirectoryNumberObserved57 Maximum VDNs being observed.
ServiceObservingByLocationInvalidVectorDirectoryNumber58 Service Observing VDN By location entered VDN extension not a valid VDN.
ServiceObservingByLocationInvalidLocation59 Service Observing VDN By location entered location number not valid.
MissingInfo60 One or more required entries missing.
ListenOnlyOptionActive61 Cannot change to listen-talk because station option is set to listen-only.
NoTalOrNoConnectionAvailalbe62 Cannot change to coach mode because there is no observed connection or the No-Talk So type has been selected.
NoAvailableIdleCallApperance63 No idle call appearance to connect to observed connection.
TransferDialtone64 The observer is dropped from an observed connection when an attendant transfers the observed call to the ARS dial tone.
TransferNotObservable65 The observer is dropped from an observed connection when the observee starts to do a transfer (presses the transfer button).
DestinationNotObservable66 The observer is dropped from an observed connection (to extension or VDN) when the connection reaches an unobservable destination (e.g., not allowed to observe COR).
CannotContinueObserving67 Observing session cancelled because of a not allowed action (e.g., hold of Service Observing CA) or CM cancelled a logged in agent session (forced log out or Interruptible Aux notification, etc.)
NoDisconnectSupervision68 Attempted to initiate service observing from a trunk that does not have disconnect supervision.[remote service observing error?]
BeingObserved69 Attempted to initiate service observing from a station that is being observed by someone else.
AttendantCannotObserve70 An attendant is not allowed to activate service observing.
BridgedAppearance71 A bridged appearance is not allowed to activate service observing.
DataModule72 A data module is not allowed to activate service observing.
AlreadyObserved73 An observer is not allowed to activate service observing for a second observe.
CannotObserveSelf74 Attempting to service observe your own extension or agent-loginID.
MeetMeVectorDirectoryNumber75 Cannot observe a meet-me VDN.
InternalError76 Internal error try again.
NotAuxilary77 Agent not in AUX Work.
OnCall78 Agent connected to a call.
CallOnHold79 Agent has calls on hold.
InvalidServiceObservingActivation80 Invalid Service Observing activation.
AgentBeingCoached81 Agent already being coached.
CoachingCancelledAlreadyCoachedConnection82 Agent connected to already coached agent.
NotObservingAgent83 Not observing a local agent.
WrongServiceObservingMode84 Wrong Service Observing mode
AgentStateNotCoachable85 Wrong observed agent state.
CoachingCanclledDueToAgentStateNotCoachable86 Wrong observed agent state.
CoachingCanclledDueToAgentLoggedOut87 Agent logged out.
MediaPreservation88 Denied mode change
SystemError89 System error.
InvalidAgentId90 Invalid Agent Id.
OutOfRangeSkillNumber91 Out Of Range Skill Number.
AgentBusyOnSkill92 Agent Busy on Skill.
InvalidEasSkill93 Invalid Expert Agent Selection (EAS) skill.
MaxAgentSkillsReached94 Max Agent Skills Reached.
ExpertAgentSelectionDisabled95 Expert Agent Selection Disabled.
EasSkillsDisabled96 Expert Agent Selection (EAS) Skills Disabled.
InvalidClassOfRestriction97 Invalid Class Of Restriction.
InvalidUser98 Invalid User.
AgentTenantNumberIssue99 Agent Tenant Number Issue.
SkillTenantNumberIssue100 Skill Tenant Number Issue.
InvalidSkillLevel101 Invalid Skill Level.
SendStationServerFailure102 Send to Station Server Failure.
SkillChangeSaveFailure103 Skill Change Save Failed.
Timeout104 Timeout
See Also