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AgentState Enumeration

All supported agent states for contact center solution agent.

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public enum AgentState
Members
  Member nameValueDescription
None0 Default state after agent logout, no work mode.
Available1 State indicating that the agent is available for accepting an Automatic Call Distribution (ACD) call.
OnCall2 The OnCall state indicates that the agent is currently busy on an Automatic Call Distribution (ACD) call or Direct Agent Call (DAC).
AfterCallWork3 The agent is engaged in work associated with a call, but not on a call. The agent is unavailable to receive an Automatic Call Distribution (ACD) call but can receive non-ACD calls.
Auxiliary4 The agent is involved in non ACD work, is on break, in a meeting, or at lunch. To receive ACD call, the agent presses the manual-in or auto-in button.
Remarks
It is read-only information exposed by contact center solution, although looks similar to agent work mode which can be updated by client. AgentState is usually consumed by client application to show agent availability.
See Also