AgentService Properties |
The AgentService type exposes the following members.
Name | Description | |
---|---|---|
![]() | AgentInformation |
Gets current agent information. Whenever agent work mode or configuration
is changed new AgentInformation object is available via AgentInformationUpdated
event.
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![]() | AgentState |
Gets current state of the agent. The agent state change is reported via
AgentStateChanged event.
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![]() | AgentWorkMode |
Gets current work mode of the agent.
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![]() | AllowedAuxiliaryWorkModeReasonCodes |
Gets the list of administered auxiliary work mode reason codes available for the agent to change
in to auxiliary work mode.
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![]() | AutoLogoutReasonCode |
Current logout reason code for automatic agent logout.
The property is initialized with the value from AgentConfiguration and can be used for updating
logout reason code after startup.
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![]() | AvailableAgentFeatures |
Gets the list of available agent features.
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![]() | ChangeSkillCapability |
Returns an indication as to whether the change skill is available.
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![]() | ForcedLogoutOverrideCapability |
Gets an indication whether the agent can override force logout and cancel auto-logout
operation.
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![]() | IsServiceAvailable |
Returns true if the agent service is available.
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![]() | QueueStatisticsList |
Returns a queue statistics collection that is available for the user, this information
can be used by the agent to monitor skill based queue statistics using method.
StartQueueStatisticsMonitoring(QueueStatistics, AgentServiceAgentServiceCompletionHandler).
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![]() | SendCallWorkCodeCapability |
Gets an indication as to whether the work code can be sent over the existing call.
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![]() | ViewStatisticsCapability |
Gets an indication whether the agent can view statistics.
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