AgentFeatureType Enumeration |
Defines the list of supported agent features. This enumeration is applicable for all of the features
supported by client services, not tailored based on capabilities provisioned for an agent in
the network (available features).
Namespace:
Avaya.ClientServices
Assembly:
AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntaxpublic enum AgentFeatureType
Members
| Member name | Value | Description |
---|
| AgentLogin | 32 |
Agent login feature allows agents to login to signalling server in order to receive an
Automatic Call Distribution (ACD) calls. The signalling server treats logged-in agents as
staffed agents.
|
| AgentLogout | 33 |
Agent logout feature allows agents to logout from signalling server and will not receive any
Automatic Call Distribution (ACD) calls.
|
| AutoIn | 34 |
Auto-In feature is a mode which allows the agent to be available to accept subsequent
Automatic Call Distribution (ACD) call right after previous call ends.
In summary, it is a call-answering mode in which an agent automatically receives ACD calls
without pressing any button to receive subsequent ACD calls.
|
| ManualIn | 35 |
Manual-In feature is a call-answering mode in which an agent must press manual-in to receive
subsequent Automatic Call Distribution (ACD) call after previous call ends.
In summary, it is a call-answering mode in which an agent chooses manually when he or she is
ready to receive next ACD call instead of automatically become available for next ACD call.
|
| Auxiliary | 36 |
Auxiliary feature is an agents work mode which allows the agent to make him or her self
temporary unavailable to receive Automatic Call Distribution (ACD) calls.
|
| AfterCallWork | 37 |
After call work feature is an agents work mode which allows the agent to complete work
associated with previous Automatic Call Distribution (ACD) call such as filling a form
related to ACD call without receiving new ACD call.
|
| UserToUserInformation | 38 |
User to user information feature allows agents to get the user to user information (UUI)
associated with the call.
|
| CallerWorkCode | 39 |
Call Work Code(CWC) feature allows agents to type up to 16 digits to record or report
customer-related information in reporting system (e.g. Call Management System CMS).
|
| ForcedLogoutOverride | 41 |
The signalling server configuration allows it to forcefully logout an agent after a
pre-configured time duration. This feature allows an agent to override the forced logout
operation to prevent forced logout.
|
| ViewStatistics | 42 |
The view statistics (VuStats) feature allows agents, supervisors, call center managers
and other users to view the statistics for agents, skills, VDNs, and trunk groups. The
statistics reflect information collected since the agent logged in, since the day began, or
historical data accumulated over an administered number of intervals. The information is
limited to 40 characters at a time but it can be updated on demand or periodically.
|
| QueueStatistics | 43 |
Queue statistics feature provides statistics about particular skill or queue for an agent as
administered on signalling server.
In summary, this feature provides the number of calls in a queue and the time the oldest
call is in a queue.
|
| SupervisorAssist | 44 |
Supervisor assist feature allows agents to request for supervisor assistance based on active
Automatic Call Distribution (ACD) call or the skill that agent is active on.
|
| ChangeAgentSkill | 48 |
The Add Skill feature allows an agent or other station user to add a skill to the skills assigned to an agent.
The Remove Skill feature allows the agent or other station user to remove (unassign) a skill that is assigned to an agent.
The activation of these features is combined under one feature button.
|
See Also