AgentServiceLogout Method |
Starts agent logout process with the signalling servers.
Use '0' as default reason code if reason code is not available.
Namespace:
Avaya.ClientServices
Assembly:
AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntaxpublic void Logout(
int reasonCode,
AgentServiceAgentServiceCompletionHandler completionHandler
)
Parameters
- reasonCode
- Type: SystemInt32
The reason code for agent logout. The minimum supported value for reason code is '0', maximum supported
reason code value is '99'. The default value for reason code is '0'.
- completionHandler
- Type: Avaya.ClientServicesAgentServiceAgentServiceCompletionHandler
Completion handler instance that receives the result of the operation.
If not provided, failure feedback cannot be provided.
Remarks
With reason codes, staffed agents can enter a numeric 1 digit code that describes
the reason for logging out of the system. Reason codes give call center managers information
about how agents spend time.
Reason code policy is administered on signalling server.
The provisioning of these reason codes are not passed down to the clients.
The agents are told by their supervisor what these codes are, and the agents
are used to enter these integer numbers.
See Also