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ServiceObservingType Enumeration

The service observing modes a supervisor may choose to use in order to monitor handling of a customer call by an agent.

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public enum ServiceObservingType
Members
  Member nameValueDescription
None0 The default state. Service observing is not active.
Basic1 Standard Service Observing - starts in listen-only mode and can be changed to listen-talk mode and back.
NoTalk2 No-talk Service Observing - Starts in listen-only mode and cannot be changed to basic mode (i.e., listen and talk)
NextCall3 Service Observing Next Call - Starts call-observing association for the next call handled by the agent in listen-only mode. The supervisor is allowed to change the mode to listen and talk mode.
ByLocation4 VDN Observing by Location - enter the VDN extension and the location number on the Service Observing activation screen. The observer only starts hearing the call to the VDN when the agent in the desired location is connected. This type will require the endpoint to prompt for the desired location to select calls to observe. Starts in listen-only, allows change to listen-talk mode and back
See Also