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AgentFeatureType Enumeration

Defines the list of supported agent features. This enumeration is applicable for all of the features supported by client services, not tailored based on capabilities provisioned for an agent in the network (available features).

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public enum AgentFeatureType
Members
  Member nameValueDescription
AgentLogin32 Agent login feature allows agents to login to signalling server in order to receive an Automatic Call Distribution (ACD) calls. The signalling server treats logged-in agents as staffed agents.
AgentLogout33 Agent logout feature allows agents to logout from signalling server and will not receive any Automatic Call Distribution (ACD) calls.
AutoIn34 Auto-In feature is a mode which allows the agent to be available to accept subsequent Automatic Call Distribution (ACD) call right after previous call ends. In summary, it is a call-answering mode in which an agent automatically receives ACD calls without pressing any button to receive subsequent ACD calls.
ManualIn35 Manual-In feature is a call-answering mode in which an agent must press manual-in to receive subsequent Automatic Call Distribution (ACD) call after previous call ends. In summary, it is a call-answering mode in which an agent chooses manually when he or she is ready to receive next ACD call instead of automatically become available for next ACD call.
Auxiliary36 Auxiliary feature is an agents work mode which allows the agent to make him or her self temporary unavailable to receive Automatic Call Distribution (ACD) calls.
AfterCallWork37 After call work feature is an agents work mode which allows the agent to complete work associated with previous Automatic Call Distribution (ACD) call such as filling a form related to ACD call without receiving new ACD call.
UserToUserInformation38 User to user information feature allows agents to get the user to user information (UUI) associated with the call.
CallerWorkCode39 Call Work Code(CWC) feature allows agents to type up to 16 digits to record or report customer-related information in reporting system (e.g. Call Management System CMS).
ForcedLogoutOverride41 The signalling server configuration allows it to forcefully logout an agent after a pre-configured time duration. This feature allows an agent to override the forced logout operation to prevent forced logout.
ViewStatistics42 The view statistics (VuStats) feature allows agents, supervisors, call center managers and other users to view the statistics for agents, skills, VDNs, and trunk groups. The statistics reflect information collected since the agent logged in, since the day began, or historical data accumulated over an administered number of intervals. The information is limited to 40 characters at a time but it can be updated on demand or periodically.
QueueStatistics43 Queue statistics feature provides statistics about particular skill or queue for an agent as administered on signalling server. In summary, this feature provides the number of calls in a queue and the time the oldest call is in a queue.
SupervisorAssist44 Supervisor assist feature allows agents to request for supervisor assistance based on active Automatic Call Distribution (ACD) call or the skill that agent is active on.
ChangeAgentSkill48 The Add Skill feature allows an agent or other station user to add a skill to the skills assigned to an agent. The Remove Skill feature allows the agent or other station user to remove (unassign) a skill that is assigned to an agent. The activation of these features is combined under one feature button.
See Also