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AgentService Events

The AgentService type exposes the following members.

Events
  NameDescription
Public eventAgentAutoLoginFailed
Occurs when the automatic agent login attempt failed.
Public eventAgentAutoLoginSucceeded
Occurs when the automatic agent login attempt is successful.
Public eventAgentAutoLogoutFailed
Occurs when the automatic agent logout attempt failed.
Public eventAgentAutoLogoutSucceeded
Occurs when the automatic agent logout attempt is successful.
Public eventAgentCapabilitiesChanged
Occurs when agent capabilities is changed. The application can query the Agent Service object to find out about the capability that changed. The capabilities changed notification is tied to the features supported by the call center server.
Public eventAgentFeatureListChanged
Occurs when the agent feature list is changed.
Public eventAgentInformationUpdated
Occurs when the agent information is updated.
Public eventAgentLoggedIn
Occurs when the agent login attempt is successful.
Public eventAgentLoggedOut
Occurs when the agent logout attempt is successful.
Public eventAgentServiceAvailable
Occurs when the agent service becomes available.
Public eventAgentServiceUnavailable
Occurs when the agent service becomes unavailable.
Public eventAgentStateChanged
Occurs when a state of the agent is changed.
Public eventAgentWorkModeChanged
Occurs when a work mode is updated for the agent.
Public eventQueueStatisticsListChanged
Occurs when the entire queue statistics list is changed.
Public eventStatisticsDataReceived
Occurs when statistics data is received.
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