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AgentServiceViewStatistics Method

Request display of the statistics for agents, splits or skills, VDNs and trunk groups in accordance to the VuStats button configuration. The statistics reflect information collected during the configured interval, since the agent logged in, since the day began, or historical data accumulated over an administered number of intervals. The information is limited to 40 characters displayed at a time. Statistics request can provide information to display on demand or update it periodically depending on the server settings for the given statistics type. The requested statistics entity is considered active.

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public void ViewStatistics(
	int buttonNumber,
	string resourceId,
	AgentServiceAgentServiceCompletionHandler completionHandler
)

Parameters

buttonNumber
Type: SystemInt32
Configured button number of the requested statistics type.
resourceId
Type: SystemString
Optional resource id representing a skill (1 - 8000), a trunk (1 - 2000), a VDN or an agent id (extension). If null or empty value is provided, then statistics will be requested for the resource id from the button configuration (if any).
completionHandler
Type: Avaya.ClientServicesAgentServiceAgentServiceCompletionHandler
Completion handler instance that receives the result of the operation. If not provided, failure feedback cannot be provided.
See Also