AgentState Enumeration |
Namespace: Avaya.ClientServices
public enum AgentState
Member name | Value | Description | |
---|---|---|---|
None | 0 | Default state after agent logout, no work mode. | |
Available | 1 | State indicating that the agent is available for accepting an Automatic Call Distribution (ACD) call. | |
OnCall | 2 | The OnCall state indicates that the agent is currently busy on an Automatic Call Distribution (ACD) call or Direct Agent Call (DAC). | |
AfterCallWork | 3 | The agent is engaged in work associated with a call, but not on a call. The agent is unavailable to receive an Automatic Call Distribution (ACD) call but can receive non-ACD calls. | |
Auxiliary | 4 | The agent is involved in non ACD work, is on break, in a meeting, or at lunch. To receive ACD call, the agent presses the manual-in or auto-in button. |
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