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AgentServiceLogout Method

Starts agent logout process with the signalling servers. Use '0' as default reason code if reason code is not available.

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public void Logout(
	int reasonCode,
	AgentServiceAgentServiceCompletionHandler completionHandler
)

Parameters

reasonCode
Type: SystemInt32
The reason code for agent logout. The minimum supported value for reason code is '0', maximum supported reason code value is '99'. The default value for reason code is '0'.
completionHandler
Type: Avaya.ClientServicesAgentServiceAgentServiceCompletionHandler
Completion handler instance that receives the result of the operation. If not provided, failure feedback cannot be provided.
Remarks
With reason codes, staffed agents can enter a numeric 1 digit code that describes the reason for logging out of the system. Reason codes give call center managers information about how agents spend time.

Reason code policy is administered on signalling server. The provisioning of these reason codes are not passed down to the clients. The agents are told by their supervisor what these codes are, and the agents are used to enter these integer numbers.

See Also