Avaya Client Services API Reference (Windows)
Avaya Client Services API Reference (Windows)
Avaya.ClientServices
AgentService Class
AgentService Properties
AgentInformation Property
AgentState Property
AgentWorkMode Property
AllowedAuxiliaryWorkModeReasonCodes Property
AutoLogoutReasonCode Property
AvailableAgentFeatures Property
ChangeSkillCapability Property
ForcedLogoutOverrideCapability Property
IsServiceAvailable Property
QueueStatisticsList Property
SendCallWorkCodeCapability Property
ViewStatisticsCapability Property

# AgentService Properties

The AgentService type exposes the following members.

Properties

| Name | Description
--- | --- | ---
| AgentInformation | Gets current agent information. Whenever agent work mode or configuration is changed new AgentInformation object is available via AgentInformationUpdated event.
| AgentState | Gets current state of the agent. The agent state change is reported via AgentStateChanged event.
| AgentWorkMode | Gets current work mode of the agent.
| AllowedAuxiliaryWorkModeReasonCodes | Gets the list of administered auxiliary work mode reason codes available for the agent to change in to auxiliary work mode.
| AutoLogoutReasonCode | Current logout reason code for automatic agent logout. The property is initialized with the value from AgentConfiguration and can be used for updating logout reason code after startup.
| AvailableAgentFeatures | Gets the list of available agent features.
| ChangeSkillCapability | Returns an indication as to whether the change skill is available.
| ForcedLogoutOverrideCapability | Gets an indication whether the agent can override force logout and cancel auto-logout operation.
| IsServiceAvailable | Returns true if the agent service is available.
| QueueStatisticsList | Returns a queue statistics collection that is available for the user, this information can be used by the agent to monitor skill based queue statistics using method. StartQueueStatisticsMonitoring(QueueStatistics, AgentService AgentServiceCompletionHandler).
| SendCallWorkCodeCapability | Gets an indication as to whether the work code can be sent over the existing call.
| ViewStatisticsCapability | Gets an indication whether the agent can view statistics.

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See Also

#### Reference

AgentService Class
Avaya.ClientServices Namespace

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