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AgentInformation Class

Inheritance Hierarchy
SystemObject
  Avaya.ClientServicesAgentInformation

Namespace:  Avaya.ClientServices
Assembly:  AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
public class AgentInformation

The AgentInformation type exposes the following members.

Properties
  NameDescription
Public propertyAgentAddress
Agent's logical extension as a URI, also known as an agent loginId on Contact center solution.
Public propertyAgentOverridingForcedLogout
Indicates whether the agent is currently overriding the forced logout.
Public propertyAutoAnswer
Indicates whether the agent is an auto-answer agent or not.
Public propertyAuxiliaryReasonInformation
Auxiliary work mode reason information i.e. whether a reason code is required to change to auxiliary work mode or it is optional.
Public propertyAuxiliaryReasonLength
Reason code length that is required to change to auxiliary work mode i.e. whether a single digit (range 0-9) or double digit (range 0-99) reason code required to change work mode.
Public propertyAvailableAgentSkills
Agent's skill set information.
Public propertyInterruptibleAuxThresholdReached
Indicates whether the configured threshold for interruptible auxiliary work mode has been reached for an agent in an interruptible auxiliary state.
Public propertyIsAgentLogoutPending
Indicating whether the agent logout is pending.
Public propertyLogoutOverrideType
Gets value of agent logout override type (None | Timed Logout).
Public propertyLogoutReasonInformation
Logout reason information i.e. whether a reason code is required to complete logout operation or it is optional.
Public propertyLogoutReasonLength
Reason code length that is required for agent logout operation i.e. whether a single digit (range 0-9) or double digit (range 0-99) reason code required to complete logout operation.
Public propertyMessagesWaitingAtLogin
Indicates if there were voicemail messages waiting for the agent at login
Public propertyMwiIsForAgent
True if message waiting status updates will indicate the status for the agent for as long as the agent is logged in
Public propertyNumberOfDirectAgentCallsQueued
Number of direct agent calls waiting in queue.
Public propertyOverrideTime
Agent logout override time. If an agent is configured to logout at certain time this is the time that an agent will logout. If the agent is still on an ACD call when the forced agent logout time is reached, the agent is put into the pending logout mode. The forced logout occurs when the call is disconnected.
Public propertyPendingAgentWorkMode
Pending work mode the agent will be in.
Public propertyPendingLogoutReasonInformation
Gets the information about agent pending logout.
Public propertyPendingReasonCode
Reason code used by an agent to change to pending work mode.
Public propertyReasonCode
Reason code used by an agent to change to current work mode.
Public propertyWorkMode
Current work mode the agent is in.
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See Also