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AgentService Properties

The AgentService type exposes the following members.

Properties
  NameDescription
Public propertyAgentInformation
Gets current agent information. Whenever agent work mode or configuration is changed new AgentInformation object is available via AgentInformationUpdated event.
Public propertyAgentState
Gets current state of the agent. The agent state change is reported via AgentStateChanged event.
Public propertyAgentWorkMode
Gets current work mode of the agent.
Public propertyAllowedAuxiliaryWorkModeReasonCodes
Gets the list of administered auxiliary work mode reason codes available for the agent to change in to auxiliary work mode.
Public propertyAutoLogoutReasonCode
Current logout reason code for automatic agent logout. The property is initialized with the value from AgentConfiguration and can be used for updating logout reason code after startup.
Public propertyAvailableAgentFeatures
Gets the list of available agent features.
Public propertyChangeSkillCapability
Returns an indication as to whether the change skill is available.
Public propertyForcedLogoutOverrideCapability
Gets an indication whether the agent can override force logout and cancel auto-logout operation.
Public propertyIsServiceAvailable
Returns true if the agent service is available.
Public propertyQueueStatisticsList
Returns a queue statistics collection that is available for the user, this information can be used by the agent to monitor skill based queue statistics using method. StartQueueStatisticsMonitoring(QueueStatistics, AgentServiceAgentServiceCompletionHandler).
Public propertySendCallWorkCodeCapability
Gets an indication as to whether the work code can be sent over the existing call.
Public propertyViewStatisticsCapability
Gets an indication whether the agent can view statistics.
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