Avaya Client Services API Reference (Windows)
Avaya Client Services API Reference (Windows)
Avaya.ClientServices
AgentService Class
AgentService Methods
AddSkill Method
CallSupervisor Method
ConsultSupervisor Method
ExitViewStatistics Method
GetCallSupervisorCapability Method
GetConsultSupervisorCapability Method
IsAgentFeatureAvailable Method
IsAgentWorkModeAllowed Method
Login Method
Logout Method
QueueStatisticsMonitoringCapability Method
RefreshAllViewStatistics Method
RemoveSkill Method
SendCallWorkCode Method
SetAgentWorkMode Method
SetLabelForAgentFeature Method
SetOverrideForcedLogout Method
SetQueueStatisticsRefreshInterval Method
SetViewStatisticsRefreshInterval Method
StartQueueStatisticsMonitoring Method
StopQueueStatisticsMonitoring Method
ViewStatistics Method

# AgentService ConsultSupervisor Method

Requests for supervisor assistance based on active call.

Namespace: Avaya.ClientServices
Assembly: AvayaClientServices (in AvayaClientServices.dll) Version: 550.0.60.0
Syntax
C#
Copy

    public void ConsultSupervisor(
    	AgentServiceSupervisorAssistCompletionHandler completionHandler
    )

#### Parameters

completionHandler
  Type: Avaya.ClientServices
  AgentService
  SupervisorAssistCompletionHandler
  Completion handler instance that receives the result of the operation. If not provided, failure feedback cannot be provided. This completion handler is invoked as soon as call with supervisor has been successfully initiated, not when the call is established with the supervisor.

Remarks
If active call is in progress then existing call will go in hold state and the agent connects to the skill supervisor. The caller hears nothing or music on hold but the agent and the supervisor can talk with each other. After speaking with the supervisor, the agent can drop the call with supervisor and return to the ACD call, set up a conference call with the supervisor and the calling party, or transfer the call to the supervisor.
See Also

#### Reference

AgentService Class
Avaya.ClientServices Namespace

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