| Member name | Value | Description |
---|
| GeneralError | 0 |
General error.
|
| InvalidAgentId | 1 |
Invalid agent id.
|
| InvalidExtension | 2 |
Invalid Extension.
|
| ObserveeAgentNotLoggedIn | 3 |
Logical agent id not logged in.
|
| PhysicalStationAlreadyObserved | 4 |
Logical agent id with physical extension is already being observed.
|
| LogicalIdAlreadyObserved | 5 |
Physical extension with logical agent id is already being observed
|
| ExclusionActive | 6 |
Extension has exclusion active.
|
| MaxObserversReached | 7 |
Maximum observers are already observing extension.
|
| ExtensionIsObserver | 8 |
Extension is an observer.
|
| ExtensionBeingBusyVerified | 9 |
Extension being busy-verified.
|
| ExtensionHasSixPartyConf | 10 |
Extension has a 6-party conference.
|
| VectorDirectoryNumberNotOptioned | 11 |
Observe VDNs not optioned.
|
| MaxVectorDirectoryNumberObserved | 12 |
Maximum VDNs being observed.
|
| ServiceObservingByLocationInvalidVectorDirectoryNumber | 13 |
Service observing VDN extension entered is not a valid VDN.
|
| ServiceObservingByLocationInvalidLocation | 14 |
Service observing VDN by location entered is not a valid location number.
|
| NoTalkOrNoConnectionAvailalbe | 15 |
Cannot change to coach mode because there is no observed connection or the no-talk service observing type has been selected.
|
| NoAvailableIdleCallApperance | 16 |
No idle call appearance to connect to observed connection.
|
| TransferDialTone | 17 |
The observer is dropped from an observed connection when an attendant transfers
the observed call to the automatic route selection dial tone.
|
| TransferNotObservable | 18 |
The observer is dropped from an observed connection when the observee starts to do a transfer (presses the transfer button).
|
| DestinationNotObservable | 19 |
The observer is dropped from an observed connection (to extension or VDN) when the connection reaches
an unobservable destination (e.g. not allowed to observe class of restriction).
|
| CanNotContinueObserving | 20 |
Observing session cancelled because of an action that is not allowed.
e.g. hold of service observing call appearance or server cancelled
a logged-in agent session (forced log out or interruptible aux notification, etc.)
|
| BeingObserved | 21 |
Attempted to initiate service observing from a station that is being observed by someone else.
|
| AttendantCanNotObserve | 22 |
An attendant is not allowed to activate service observing.
|
| AlreadyObserved | 23 |
An observer is not allowed to activate service observing for a second observe.
|
| CanNotObserveYourself | 24 |
Attempting to service observe your own extension or agent login id.
|
| CanNotObserveMeetMeVectorDirectoryNumber | 25 |
Cannot observe a meet-me VDN.
|
| NotAuxiliary | 26 |
Agent not in aux work.
|
| AgentOnCall | 27 |
Agent connected to a call.
|
| CallOnHold | 28 |
Agent has calls on hold.
|
| AgentBeingCoached | 29 |
Agent already being coached.
|
| CoachingCanceledAlreadyCoachedConnection | 30 |
Connected to an agent that is already being coached.
|
| NotObservingAgent | 31 |
Can't change to coach mode because there is no observed agent or
VDN observed is not connected to an agent.
|
| AgentStateNotCoachable | 32 |
Coaching can't be started as the agent is not in a valid state.
|
| CoachingCanceledAgentStateNotCoachable | 33 |
Coaching is canceled as the agent has transitioned to an invalid state.
|
| CoachingCanceledAgentLoggedOut | 34 |
Agent logged out.
|
| ListenOnlyOptionActive | 35 |
Cannot change to another mode as the service observing station is configured to listen-only.
|
| AllowServiceObservingClassOfRestrictionDisabled | 36 |
Service observing denied as "allow service observing class of restriction (COR) for sip station"
is not set to yes for the extension.
|
| ReceiveServiceObservingClassOfRestrictionDisabled | 37 |
Service observing denied as "receive service observing class of restriction (COR)"
is not set to yes for the extension.
|
| ServiceObservingClassOfServiceRestrictionMismatch | 38 |
Class of restriction (COR) service observing permissions mismatch.
|
| DataRestrictionActive | 39 |
Data restriction is active for the extension.
|
| DataPrivacyActive | 40 |
Data privacy is active for the extension.
|
| MissingInfo | 41 |
One or more required entries missing.
|
| BridgedAppearance | 42 |
A bridged appearance is not allowed to activate service observing.
|
| InternalError | 43 |
Internal error.
|