# Hello

Welcome to Avaya Web Co-browsing, an effective collaboration tool to assist your customers on the Web.
This will allow you to quickly create session and Invite Customer to join the session, or Join a Live Session initiated by the Customer!

### Start New Session

This allows you to create new Session. You need to share the SESSION KEY with the customer via Voice Call or WebChat session. you can also send the Co-browsing Invite via Email

### Join Live Session

This allows you to join a Live session initiated by the Customer. You must know the SESSION KEY, You may ask the key to the Customer over Voice/WebChat session.

### Select Language Option

This allows you to select language.By default it will be US English always.

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### Congratulations your Session Key is XXX-XXX-XXX

##### Read the Instructions carefully!
#1 • Share the Session Key with the Customer on Phone or WebChat
#2 • Click on Join button to start the sharing session
NOTE » You have to join the session first!

Error Occurred

### Avaya Web Co-browsing

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### Avaya Web Co-browsing

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### Avaya Web Co-browsing

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## Avaya Co-Browsing Snap-in

#### Welcome to Avaya Co-Browsing

Collaborative Browsing is a Collaboration technique for Contact Centre, where Agents can assist filling up complex forms or navigate customer through various web pages to effectively address the problems faced by customer on the web

It allows agent to quickly create session and Invite Customer to join the session, or Join a Live Session initiated by the Customer!

## Avaya Co-Browsing Snap-in 3.0

It seems the customer is no longer in the CB session, you can wait for some time and then disconnect the session.

### Avaya Web Co-browsing

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"Do you want to continue? "