Avaya Client Services API Reference (Windows)
Avaya Client Services API Reference (Windows)
Avaya.ClientServices
UserToUserInformation Class
UserToUserInformation Properties
Asai Property
CollectedDigits Property
FullUserToUserInformation Property
InVdnTime Property
IsParsedSuccessfully Property
Ucid Property
VdnName Property

UserToUserInformation Properties

The UserToUserInformation type exposes the following members.

Properties

| Name | Description
--- | --- | ---
| Asai | Represents Adjunct Switch Applications Interface (ASAI) User Data. ASAI UUI information is required to provide screen-pop type functionality by using the UUI to perform data base searches.
| CollectedDigits | Represents the caller entered information during IVR phase of the call.
| FullUserToUserInformation | Represents full UUI which comes from network. IsParsedSuccessfully property.
| InVdnTime | Represents VDN call duration.
| IsParsedSuccessfully | Indicates whether the UUI is parsed successfully according to Avaya specs for UUI Transport.
| Ucid | Represents a unique identifier for every call in a call center customer environment for uniform data-tracking for all call-related data in a call center, regardless of the system.
| VdnName | Represents a Vector Directory Number name. Agent needs to know from which VDN call is arrived in order to be prepared. For example, the agent may be servicing incoming calls about sales and technical support questions that are represented by two separate VDNs. When the incoming call is presented to the agent, the agent will better be prepared to talk about a particular topic based on the VDN information associated with the call.

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See Also

#### Reference

UserToUserInformation Class
Avaya.ClientServices Namespace

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