Avaya Client Services API Reference (Windows)
Avaya Client Services API Reference (Windows)
Avaya.ClientServices
AgentService Class
AgentService Methods
AddSkill Method
CallSupervisor Method
ConsultSupervisor Method
ExitViewStatistics Method
GetCallSupervisorCapability Method
GetConsultSupervisorCapability Method
IsAgentFeatureAvailable Method
IsAgentWorkModeAllowed Method
Login Method
Logout Method
QueueStatisticsMonitoringCapability Method
RefreshAllViewStatistics Method
RemoveSkill Method
SendCallWorkCode Method
SetAgentWorkMode Method
SetLabelForAgentFeature Method
SetOverrideForcedLogout Method
SetQueueStatisticsRefreshInterval Method
SetViewStatisticsRefreshInterval Method
StartQueueStatisticsMonitoring Method
StopQueueStatisticsMonitoring Method
ViewStatistics Method

AgentService StartQueueStatisticsMonitoring Method

Starts queue statistics monitoring. It provides information about particular skill or queue for the agent as administered on signalling server.

Namespace: Avaya.ClientServices
Assembly: AvayaClientServices (in AvayaClientServices.dll) Version: 592.1.30.0
Syntax
C#
Copy

    public void StartQueueStatisticsMonitoring(
    	QueueStatistics queueStatistics,
    	AgentServiceAgentServiceCompletionHandler completionHandler
    )

#### Parameters

queueStatistics
  Type: Avaya.ClientServices
  QueueStatistics
  The QueueStatistics information object for which to start monitor operation.
completionHandler
  Type: Avaya.ClientServices
  AgentService
  AgentServiceCompletionHandler
  Completion handler instance that receives the result of the operation. If not provided, failure feedback cannot be provided.

Remarks
For example: Queue statistics provides various queue statistics parameters like the number of calls in a queue, the time the oldest call has been in queue as well as alerts when particular thresholds are met or exceeded.

Application developers can use QueueStatisticsList to get list of available queue statistics information objects for an application. The agent is not required to be logged in to invoke a monitor operation, although SIP user login is required.

See Also

#### Reference

AgentService Class
Avaya.ClientServices Namespace
AgentService
QueueStatisticsList
AgentService
QueueStatisticsListChanged

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