Avaya Client Services API Reference (Windows)
Avaya Client Services API Reference (Windows)
Avaya.ClientServices
AgentInformation Class
AgentInformation Properties

AgentInformation Class

Inheritance Hierarchy
System
Object
Avaya.ClientServices
AgentInformation

Namespace: Avaya.ClientServices
Assembly: AvayaClientServices (in AvayaClientServices.dll) Version: 592.1.30.0
Syntax
C#
Copy

    public class AgentInformation

The AgentInformation type exposes the following members.

Properties

| Name | Description
--- | --- | ---
| AgentAddress | Agent's logical extension as a URI, also known as an agent loginId on Contact center solution.
| AgentOverridingForcedLogout | Indicates whether the agent is currently overriding the forced logout.
| AutoAnswer | Indicates whether the agent is an auto-answer agent or not.
| AuxiliaryReasonInformation | Auxiliary work mode reason information i.e. whether a reason code is required to change to auxiliary work mode or it is optional.
| AuxiliaryReasonLength | Reason code length that is required to change to auxiliary work mode i.e. whether a single digit (range 0-9) or double digit (range 0-99) reason code required to change work mode.
| AvailableAgentSkills | Agent's skill set information.
| InterruptibleAuxThresholdReached | Indicates whether the configured threshold for interruptible auxiliary work mode has been reached for an agent in an interruptible auxiliary state.
| IsAgentLogoutPending | Indicating whether the agent logout is pending.
| LogoutOverrideType | Gets value of agent logout override type (None | Timed Logout).
| LogoutReasonInformation | Logout reason information i.e. whether a reason code is required to complete logout operation or it is optional.
| LogoutReasonLength | Reason code length that is required for agent logout operation i.e. whether a single digit (range 0-9) or double digit (range 0-99) reason code required to complete logout operation.
| MessagesWaitingAtLogin | Indicates if there were voicemail messages waiting for the agent at login
| MwiIsForAgent | True if message waiting status updates will indicate the status for the agent for as long as the agent is logged in
| NumberOfDirectAgentCallsQueued | Number of direct agent calls waiting in queue.
| OverrideTime | Agent logout override time. If an agent is configured to logout at certain time this is the time that an agent will logout. If the agent is still on an ACD call when the forced agent logout time is reached, the agent is put into the pending logout mode. The forced logout occurs when the call is disconnected.
| PendingAgentWorkMode | Pending work mode the agent will be in.
| PendingLogoutReasonInformation | Gets the information about agent pending logout.
| PendingReasonCode | Reason code used by an agent to change to pending work mode.
| ReasonCode | Reason code used by an agent to change to current work mode.
| WorkMode | Current work mode the agent is in.

Top
See Also

#### Reference

Avaya.ClientServices Namespace

© 2017 Avaya LLC. All Rights Reserved.