# Allowing control of the webpage

## About this task

Use to share the control of the active session with the agent. After the webpage sharing session starts, an agent might request you to provide browser control to the agent.

## Procedure

Click Allow to provide the control to the agent.

When the customer allows the agent to control the webpage, the agent can add data on behalf of the customer. The agent cannot add data in fields that are masked for security reasons. The customer cannot browse the webpage till the agent has control of the webpage. The customer can start browsing the webpage screen after revoking the control from the agent.