### Error

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Filter: {{FilterText}}

## Reports

It provides three types of reports.

• Session summary report

The report gives information about all sessions initiated/joined by a customer and an agent.

• Agent summary report

The report gives information about all sessions initiated/joined by agent

• Customer summary report

The report gives information about all sessions initiated/joined by customer

### {{FilterHeader}}

State

Start Date

End Date

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Agent Name

Customer Name

Session Summary
Session Key: {{PassPhrase}}
Session Key: {{PassPhrase}}
Customer Summary
Agent Summary

## Avaya Co-Browsing Snap-in 3.2

#### Welcome to Avaya Co-browsing

Collaborative Browsing is a Collaboration technique for Contact Centre, where Agents can assist filling up complex forms or navigate customer through various web pages to effectively address the problems faced by customer on the web

It allows agent to quickly create session and Invite Customer to join the session, or Join a Live Session initiated by the Customer!