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Download Name:

Avaya Modular Messaging 5.2 MM521600 Service Pack 16

Download Type:


Product Name:

Modular Messaging , 5.2.x

Date Released:

Jun 10, 2013


Modular Messaging 5.2 MM521600 Service Pack 16 Release Notes



Currency & Feature Additions

This software update includes support for the following software platforms not covered by the Products official documentation:


  • Support for Avaya Aura® Session Manager 6.3 starting Modular Messaging Service Pack 16. New!
  • Support for Avaya Aura® Session Manager 6.2 starting Modular Messaging Service Pack 12.
  • Support for Avaya Aura® Communication Manager 6.2 starting Modular Messaging Service Pack 11.
  • SIP Integration to Nortel CS 1000 is now supported using an Avaya Aura® Session Manager.
  • SIP Integration, where there is only one MAS, to a Avaya Aura® Communication Manager 5.2.1 or 6.0 without the need for a Session Enablement Server (SES) or Session Manager

System Platform

  • Avaya Aura® System Platform FP1 supported starting Modular Messaging Service Pack 14. For upgrading your system to Avaya Aura® System Platform 6.2.2, please refer
  • Avaya Aura® System Platform patch supported starting Modular Messaging Service Pack 12.


  • Support for installs, upgrades and migrations of Modular Messaging with IBM Lotus Domino 8.5.3.

  • Support for installs, upgrades and migrations of Modular Messaging with IBM Lotus Domino 8.5.2.
  • Support for installs, upgrades and migrations of Modular Messaging with Microsoft Exchange 2010.
  • Support for Mixed environments where Microsoft Exchange 2003 or Microsoft Exchange 2007 coexist with Microsoft Exchange 2010.
  • Support for installing new Modular Messaging for Exchange systems that interface with Domain Controllers running Windows Server 2008 R2 where the Exchange servers are running Exchange 2007.Also added support for upgrading customer environments to Windows Server 2008 R2 (Schema version 47).
    Note: Modular Messaging Subscriber Administration is not yet supported on Windows Server 2008 R2
  • Support for installing new Modular Messaging for Exchange systems that interface with Domain Controllers running Windows Server 2008 Service Pack 2 where the Exchange servers are running Exchange 2007.
    Note: For NSPI connections settings please refer "Calculating the number of NSPI connections required by Modular Messaging" section from "Appendix C: Customer Environment" of "Modular Messaging Concepts and Planning Guide"
  • Support for customer environments to be upgraded to Windows Server 2008 Service Pack 2 when a Modular Messaging for Exchange system is already installed and operational.
  • MSS configuration now supports accessing MSS shares from MAS in environments running Windows 2008 R2 Domain Controllers.


  • Support for Microsoft Exchange 2010 Service Pack 3 New!
  • Support for Microsoft Exchange 2010 Service Pack 2
  • Support for Microsoft Exchange 2007 Service Pack 3
  • Support for Microsoft Exchange 2007 Service Pack 2


  • Support for Modular Messaging Web Client on clients running Windows 7 64-bit.


  • Support for AudioCode Mediant 1000B Gateways. New!
  • New version for WebLM 6.3. Messaging Application Servers hosting WebLM server will be upgraded to the newer WebLM 6.3 version.
  • Support for Microsoft SQL Server 2005 Express Edition Service Pack 4 on the MAS.
  • MSS: Administrators can now export the list of dormant mailboxes to a .csv file.
  • Alarms are now raised when the RAID battery is nearing discharge and requires a replacement.
  • Avaya Modular Messaging, Service Pack 9 configurations with Avaya Message Store now supports Automatic Deletion Notification Feature for Aria TUI.
  • Avaya S8800 Servers now support Multitech MT9234ZBA-USB Modem.
  • This update installs drivers for MT9234ZBA-USB modem on the Message Storage Servers. While to install the MT9234ZBA-USB modems on the Modular Messaging MAS servers please use the 89000429L media that is provided with the modem. For more information please refer the PSN002374u at under the Modular messaging 5.0 category.
  • WebLM Licensing in a Survivable Modular Messaging configuration is now supported.
  • Support for AudioCodes firmware version 5.60A.035.002. This newer firmware should only be used as indicated in the AudioCodes configuration notes.
  • Support for Direct Connect to CS1K.

After installing this update the following operational or functional differences can be observed:

  • MSS: Customers can now perform an FTP backup on a Windows 2008 R2 based FTP Server.

  • SIP: If the caller zeros-out to an operator, and the operator does not answer, any message left can now be delivered to the original caller’s mailbox and not the operator. This is a system wide setting.

  • SIP: Music on Hold can be configured when the transfer type is set to Blind.

  • SIP: VMSC is enhanced to reflect new configurable options.

  • MSS: MSS will generate the CSR (Certificate Signing Request), which can be signed by a Certifying Authority and can be installed on MSS. This will allow customers to use signed certificates instead of the default self-signed certificate generated by the MSS.

  • MSS: Customers can now use their DNS MX record information as a method to leverage multiple email gateways.

  • Aria: Subscribers can now review voice messages by pressing a single [1] rather than pressing [1] twice from the message review menu.

  • SIP: Support for External and Internal distinction for use with Optional greetings.

  • SIP: Support for TTY (Teletypewriter)

  • SIP: Use of the GSM codec for message storage is now a supported configuration

  • SIP: The calling party id is now displayed during a transfer e.g. when transferring from the auto attendant or when zeroing out from a mailbox. Previously, the calling id was only displayed after the transfer has been completed i.e. when the user lifted their hand set.

          Note: Customers using Session Manager 5.2 with a SIP integration to Modular Messaging  must apply Session Manager 5.2  SP2 (Version, build 522001 or higher) prior to applying Modular Messaging 5.2 SP2, Modular Messaging transfers will not work successfully without Session Manager 5.2 SP2 (Version, build 522001 or higher).   

          Limitation:  This feature works for native SIP integrations using a SES, Session Manager with SP2 (Version, build 522001 or higher), QSIG AudioCodes gateway. This feature is currently not supported when using an Analog AudioCodes gateway or a Dialogic DMG1000 DSE gateway. 

  • WebClient: New administrative configuration for securing the User Preference settings.

          Note: ‘Use Cookies’ is a new option shown under Feature Options in the WebClient Admin. By default ‘Use Cookies’ checkbox is checked and the User Preference settings continue to be stored in cookies. Uncheck the checkbox for disabling use of cookies for User Preference settings.

Summary of MAS issues fixed in this Patch

  • A memory leak in the Vserver process causes lack of resources on MAS causing the server to freeze.
  • On single server after reboot of system platform, time zone changes to “Tokyo daylight time”.
  • SIP: In rare scenarios the VServer dumps and restarts when performing a call transfer activity.

  • On installing the Modular Messaging Service Pack, values in logging configuration file are reverted to default.

Summary of WSO issues fixed in this Patch

  • None

Summary of WC issues fixed in this Patch

  • On rare occasions, the login statistic reports do not display data.
  • Message is scheduled for incorrect date when scheduling a message for end of month.

Summary of Administration Tools issues fixed in this Patch

  • None

Summary of MSS issues fixed in this Patch

  • Oracle Java Critical Patch Update (February 2013) - Special Update.
  • When a new ELA is created the voice enabled field is defaulted to ‘yes’.
  • IMAPD core dumps and restarts frequently.
  • The system throws an error “Error clearing the log” when trying to clear the SMTP logs.

Contents included from previous Software Updates

All Avaya Modular Messaging Service Packs are cumulative of all previous Service Packs for the same product release. A full list of previous content can be found later in this document.


This software update is only intended to be installed against the following release(s) of Avaya Modular Messaging:

  • MM5.2
  • MM5.2 Single Server Configuration

The software update contains code changes applicable to Avaya Modular Messaging when installed against the following message stores:

  • Avaya Message Store (MSS)
  • Microsoft Exchange 2003, 2007 and 2010
  • IBM Lotus Domino

Installation of this software update requires the following minimum builds of Avaya Modular Messaging to already be installed:

Component Version Build
Messaging Application Server (MAS) MM5.2GA+Patch 8
Message Storage Server (MSS) MM5.2GA+Patch 8 5.2-11.0
Web Subscriber Options MM5.2GA+Patch 8
Web Client MM5.2GA+Patch 8 9.2.0013.150

Important Notes

Prior to installing this software updates, the following considerations must be observed:

  • Modular Messaging systems having Service Pack 9 must be upgraded to Service Pack 9 Patch 4 or systems having Service Pack 10 must be upgraded to Service Patch 10 Patch 2 prior to the upgrade to newer Modular Messaging Service Pack. This applies only to Modular Messaging systems having MSS message store.
  • If the system is being upgraded from MM 5.0 or MM 5.1 to MM 5.2 please refer to the Modular Messaging 5.2 Upgrade Application guide.
  • Before applying this Service Pack, the system must be on MM5.2 GA. Any client software should also be updated to the MM5.2 versions to ensure full compatibility.
  • MSS: It is strongly recommended that a complete backup be performed prior to the installation of this service pack.
  • After installation, when given the choice to reboot, the installer should hit the reboot button.

Read the Release Notes for Avaya Modular Messaging 5.2 – Service Pack 16 for details.

Avaya Modular Messaging 5.2 MM521600 Service Pack 16 Release Notes


MM521600.exe , 5.2.x

Avaya Modular Messaging 5.2 MM521600 Service Pack 16

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