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Download Name:

Avaya Aura Workforce Optimization 12 - Latest GA Patches and Hotfix Rollups

Download Type:

Software

Product Name:

Avaya Aura® Workforce Optimization , 12.0.x

Date Released:

Aug 19, 2019

Summary:

This web page contains the current valid lineup of patches and hotfix rollups that are applicable to WFO 12.

(Any older patches that have been superseded can still be accessed directly via PLDS if required.)

Last updated 19th Aug, 2019, changes as follows:

- Update: WFO 12.0 Security & 3rd Party Update Kit 12 replaced Kit 11b

Note that the latest Service Pack and Security Hotfix applicability list can be found using the URL. This document contains the latest information regarding ACR (Linux and Windows) and also WFO applications.

http://support.avaya.com/css/P8/documents/100168723

 

Note: MD5 Checksum for each download can be found in the 'description' field on PLDS

File:

acr120078.zip , 12.0.x

ACR Patch ACR120078
(Added Oct 10th 2014)

File:

acr1200135.zip , 12.0.x

ACR12.0 Patch ACR1200135
(Added Apr 7th 2016)

File:

acr1200272.zip , 12.0.x

ACR12.0 Patch ACR1200272
(Added 17th June, 2019)

File:

Playback_KB117937.zip , 12.0.x

Playback_KB117937.zip
Cumulative KB for Playback (Desktop)
(Added 13th Feb 2018)

File:

KB140356-15.2.2.322.msi , 12.0.x

 

KB140356 (Screen Capture Module)

(Added 7th Aug 2018)

 

 

File:

Avaya_12.0_SP1_HFR9.zip , 12.0.x

Avaya_12.0_SP1_HFR9
(Added Aug 17th, 2016)

File:

Avaya_WFO_12.0SP1_0990.zip , 12.0.x

Avaya WFO 12.0 SP1 Update Kit 0990

(Added 15th April 2019)

File:

KB117663-11.1.1017.0808.msi , 12.0.x

Common Database KB117663

(Added 15th Sep 2017)

Added for UUM Full Sync Failure after Installing WFO11.1SP1_0940 / WFO11.1SP1_0950

File:

KB117903-11.1.1017.0808.msi , 12.0.x

Assignment Manager Directory KB117903

 

(Added 15th Sep 2017)

Added for UUM Full Sync Failure after Installing WFO11.1SP1_0940 / WFO11.1SP1_0950

 

File:

KB117184.zip , 12.0.x

KB117184
KB for Cognos Server Installer (CSI)

File:

KB117906-11.1.1.3523.msi , 12.0.x

MDAL KB117906

 

(Added 15th Sep 2017)

Added for UUM Full Sync Failure after Installing WFO11.1SP1_0940 / WFO11.1SP1_0950

 

File:

Avaya_V12_0_Security-and-3rd-Party-Update-Kit_12-11.211.94.103.zip , 12.0.x

WFO 12.0 Security & 3rd Party Update Kit 12

(Added 19th Aug 2019)

File:

JRE6_211_Tomcat6.0.53-11.211.53.34.zip , 12.0.x

KMS Java Update Kit JRE 6
(Added 12th November 2018)

File:

KB116924.zip , 12.0.x

KB116924

Cumulative KB for JRockit
(Added Nov 3rd, 2015)

File:

KB118637-28.3.11.0.msi , 12.0.x

KB118637- Cumulative KB for JRockit

(Added 3rd Mar 2017)

File:

KB117187.zip , 12.0.x

KB117187
Cumulative KB for Weblogic Upgrade and Patch
(Added 17th Feb 2016)

File:

KB117110.zip , 12.0.x

KB117110
KB for Speech Categorization 
(syetems using Speech and KB117095)

File:

BOUpgrade_May92016.zip , 12.0.x

BO_Upgrade

BO Upgrade Package
(Added 26th May 2017)

File:

C8BI_8.4.1_Win64_FP005.zip , 12.0.x

Cognos Fixpatch - C8BI_8.4.1_Win64_FP005.zip
(Added 25th Feb 2016)

File:

KB117114.zip , 12.0.x

Recorder Content Server - KB117114

File:

KB116937.zip , 12.0.x

Framework App Server Environment - KB116937
(Added 25th Feb 2016)

File:

KB116968.zip , 12.0.x

Security Update - KB116968
(Added 25th Feb 2016)

File:

VerintRootCertSHA2.zip , 12.0.x

Verint Root Cert for SHA Support - VerintRootCertSHA2.zip
(Added 25th Feb 2016)

Note: Verint Root Certification Authority for SHA-2  is applicable only if site does not use own CA.

File:

KB117104.zip , 12.0.x

RSCommon - KB117104.zip
(Added 3rd Mar 2016)

File:

KB117244.zip , 12.0.x

KB117244 - Cumulative KB for Security

(Added 12th July 2016)

File:

KB117295.zip , 12.0.x

KB117295- Cumulative KB for Weblogic Minor Patch Upgrade (This has to be applied on top of KB 117187)

(Added 12th July 2016)

File:

KB117112-11.1.100.4577.msi , 12.0.x

KB117112 - Cumulative KB for Weblogic Configuration (Framework App Server Environment)

(Added 10th Aug 2016)

 

File:

KB117475-11.101.9006.0.msi , 12.0.x

CF Survey Server KB117475 –This is new to the third party and Security.  It is a Java update and is different than the other Java updates and only applies to Customer Feedback Servers

(Added 10th Aug 2016)

 

 

File:

KB117455-11.1.1.1661.msi , 12.0.x

KB117455 - Cumulative KB for Security

(Added Sep 2nd 2016)

 

 

File:

KB117490-11.1.1.873.msi , 12.0.x

KB117490 - Cumulative KB (Hotfix) for Speech Categorization

 

(Added 5th Sep 2016)

File:

KB117346-11.1.100.4902.msi , 12.0.x

KB117346 - Cumulative KB (Hotfix) for Oracle WebLogic 64- Bit Minor Update

(Added 13th Sep 2016)

File:

KB117451-11.1.1.1724.msi , 12.0.x

KB117451 - Cumulative KB (Hotfix) for CF ETL

(Added 13th Sep 2016)

 

File:

KB117447-11.1.1.1626.msi , 12.0.x

Recorder Content Server - KB117447

(Added 30th Sep 2016)

 

File:

KB117397-11.1.100.5726.msi , 12.0.x

Cumulative KB for Weblogic (Framework App Server Environment) - KB117397

(Added 30th Sep 2016)

 

File:

KB117448-11.1.1.1631.msi , 12.0.x

RSCommon - KB117448

(Added 30th Sep 2016)

File:

KB117429-11.1.1.34.msi , 12.0.x

Cognos Apache update KB117429 upgrades Cognos Apache to 2.2.31 openSSL 1.0.2h

(Added 2nd Nov 2016)

File:

KB117966-11.1.1018.1117.msi , 12.0.x

Interaction Data Warehouse KB117966 released

(Added 11th Jan 2018)

 

File:

Data Analytics Instance Builder_KB120033-11.1.1.14.zip , 12.0.x

Data Analytics Instance Builder_KB120033

(Added 15th June 2018)

 

File:

BO ad-hoc Report certificate files.zip , 12.0.x

BO ad-hoc Report certificate files.

(Added 15th June 2018)

File:

WFOCodeSigningCertificates-June2018.zip , 12.0.x

WFO Code Signing Certificates (see PSN005216u for technical details which is also enclosed in the download).

(Added 19th June 2018)

File:

Oracle-JRockit-R28.3.11-Upgrade_KB118637-28.3.11.0.msi , 12.0.x

JRockit Mission Control 64-bit Upgrade (KB118637)

(Added 21st May 2019)

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