Skip navigation
Register Now
* Username or password are incorrect

Downloads

Download Name:

Avaya Aura Workforce Optimization 15.2 - Latest GA Patches and Hotfix Rollups

Download Type:

Software

Product Name:

Avaya Aura® Workforce Optimization , 15.2.x

Date Released:

Nov 8, 2019

Summary:

Latest GA Patches and Hotfix Rollups for WFO 15.2

Last updated Nov 8th 2019

Added 15.2 HFR5 Software Lineup:

- HFR5 ISO, HF0512 Update Kit, Security & Third Party Update Kit 7b, RIS KB171538

- 15.2 HFR5 Mandatory KB bundle

- IP Capture Patch KB171612

- Mobile Gateway KB180104

Note: Recorder Integration Service KB171538 is a mandatory KB that must be applied on top of HFR5.  It is required to support Selective Delivery SIPREC recording

Note: IP Capture Patch KB171612 is a mandatory KB that should be applied if combining DMCC Service Observe and SIPREC recording.  It prevents duplication of calls that are recorded with SIPREC

Note: The WFO 15.2 FP0 Update Kit 0512 and WFO 15.2 Framework Security & Third Party Update Kit 7b are required to be installed on top of HFR5 to ensure servers have the latest WebLogic update

Note: The ACR 15.2 Patch 1032 is a mandatory patch must be applied on top of ACR 15.2 Patch 1018

Note: For customers using Mobile Application, the patch Mobile Gateway KB180104 is a mandatory KB that must be applied in a specific sequence on top of HFR5.  Correct sequence of installation: HFR5 -> Mandatory HFR5 KBs -> HF512 (or newer) -> Mobile Gateway KB180104 -> Security & Third Party Update Kit 7b

*MD5 Checksums for each download can be found in the 'description' field on PLDS

File:

File:

KB160453-15.2.5.76.msi , 15.2.x

RSA KMS to Thales KMS Migration Utility KB160453

File:

KB160580-15.2.4.28.msi , 15.2.x

Face to Face Desktop Recorder KB160580

File:

KB150092-15.2.3.49.msi , 15.2.x

Face to Face Desktop Config Publisher KB150092

File:

acr-15.2-1038.zip , 15.2.x

ACR 15.2 Patch 1038

File:

Playback-KB171398-15.2.5.307.msi , 15.2.x

Playback (Desktop) KB171398 15.2.5.307

File:

WFO_15.2_HFR5_Mandatory_KBs.zip , 15.2.x

15.2 HFR5 Mandatory KB bundle

File:

acr-15.2-1018.zip , 15.2.x

ACR 15.2 Patch 1018 (Note: the latest ACR 15.2 Patch must be applied on top of Patch 1018)

File:

acr-15.2-1032.zip , 15.2.x

ACR 15.2 Patch 1032

File:

15.1.13.zip , 15.2.x

ACR 15.2 Patch Tool 15.1.13

File:

WFO_15.2_SP0_HFR5.iso , 15.2.x

WFO 15.2 Framework SP0 HFR5 ISO

File:

WFO-15.2-Framework-Localization-KB-Collection-3.zip , 15.2.x

WFO 15.2 Framework Localization KB Collection 3

File:

15.2-Security-and-3rd-Party-Update-Kit-7b-15.2.7.363.zip , 15.2.x

WFO 15.2 Framework Security & Third Party Update Kit 7b

File:

JRE8_191_Tomcat8.0.38-15.191.38.18.zip , 15.2.x

KMS 3.5.2 3rd Party Update Kit (JRE8_191_Tomcat8.0.38-15.191.38.18)

File:

Server_Readiness_Validator_KB171659-15.2.0.126.zip , 15.2.x

Server Readiness Validator Tool 15.2.0.126 (KB171659)

File:

File:

15.2-ACR-Security-and-3rd-Party-Update-Kit-15.2.0.0006.zip , 15.2.x

ACR 15.2 Security and 3rd Party Update Kit 6

File:

WFOCodeSigningCertificates-June2018.zip , 15.2.x

WFO Code Signing Certificates (see PSN005216u for technical details which is also enclosed in the download)

File:

Screen-Capture-Module_KB171047-15.2.5.377.msi , 15.2.x

Screen Capture Module KB171047 15.2.5.377

File:

KB150228.zip , 15.2.x

KB150228 Recorder TDM and Screen Capture Engine

File:

KB171538-15.2.5.262.msi , 15.2.x

Recorder Integration Service Patch KB171538

Note: this is a mandatory patch that should be applied on top of HFR5.

File:

File:

VORMETRIC_upgrade_version_6.0.2.5148.tar , 15.2.x

Thales 15.2 VORMETRIC_upgrade_version_6.0.2.5148

File:

KB160381_IAF_API-15.2.4.170.zip , 15.2.x

Identity Authentication and Fraud Detection KB160381

File:

Hotfix_Deploy_Tool-15.2.0.33.EXE , 15.2.x

Hotfix Deploy Tool 15.2.0.33

File:

KB170060-Desktop-Resources-15.2.5.31.msi , 15.2.x

Desktop Resources KB170060 15.2.5.31

File:

WFO15.2FP0_0512-15.2.5.0512.zip , 15.2.x

WFO 15.2 FP0 Update Kit 0512

You are now leaving Avaya Support and entering the Avaya Learning website.

Continue

This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link

Your SSO login does not have any Sold-To’s associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how

OK

Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab.

OK

Tips for Searching Avaya Support


A good query consists of three things:

 Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote

 

Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)

 

The more exact the phrases are to the actual title or string of text in a document, the better the results


Close

Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.

Close

Would you like to chat with one of our Support Agents?

Yes No Ask Me Later
Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.
This functionality is not available for Avaya Associates.
Your access to this functionality is prohibited.
Session Expired .Please relogin!

This is a HIPAA compliant Account.

Please use https://avaya.service-now.com for support requests.

Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same