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The LucentCallInfo interface provides access methods for Avaya-specific call information. These methods are implemented on the call object, the route session object, and on certain call control call events. For example, if a CallControlCallObserver receives a CallCtlConnAlertingEv, it may be cast to LucentCallInfo to use the getUserToUserInfo() method. These methods may return null if the requested data is not available.
Field Summary | |
static short |
AR_ANSWER_MACHINE_DETECTED
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static short |
AR_ANSWER_NORMAL
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static short |
AR_ANSWER_TIMED
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static short |
AR_ANSWER_VOICE_ENERGY
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static short |
AR_IN_QUEUE
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static short |
AR_NONE
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static short |
AR_SIT_INEFFECTIVE_OTHER
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static short |
AR_SIT_INTERCEPT
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static short |
AR_SIT_NO_CIRCUIT
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static short |
AR_SIT_REORDER
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static short |
AR_SIT_UNKNOWN
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static short |
AR_SIT_VACANT_CODE
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Method Summary | |
ACDAddress |
getDeliveringACDAddress()
For a connection to an AgentTerminal, getDeliveringACDAddress returns the ACDAddress that this call was delivered through to the AgentTerminal. |
CallCenterAddress |
getDistributingAddress()
For a connection to an AgentTerminal, getDistributingAddress returns the ACDAddress or ACDManagerAddress that was an intermediate endpoint before the call terminated at the AgentTerminal. |
LookaheadInfo |
getLookaheadInfo()
Returns lookahead interflow information associated with the call event. |
OriginalCallInfo |
getOriginalCallInfo()
Returns original call information associated with the call event. |
short |
getReason()
Specifies the reason for the last event sent for Connections and TerminalConnections on the Call or the Call. |
CallCenterTrunk |
getTrunk()
Returns the trunk from which the call originated. |
UserEnteredCode |
getUserEnteredCode()
Returns call prompting digits associated with the call event. |
UserToUserInfo |
getUserToUserInfo()
Returns user-to-user information associated with the call event. |
Field Detail |
public static final short AR_NONE
public static final short AR_ANSWER_NORMAL
public static final short AR_ANSWER_TIMED
public static final short AR_ANSWER_VOICE_ENERGY
public static final short AR_ANSWER_MACHINE_DETECTED
public static final short AR_SIT_REORDER
public static final short AR_SIT_NO_CIRCUIT
public static final short AR_SIT_INTERCEPT
public static final short AR_SIT_VACANT_CODE
public static final short AR_SIT_INEFFECTIVE_OTHER
public static final short AR_SIT_UNKNOWN
public static final short AR_IN_QUEUE
Method Detail |
public UserToUserInfo getUserToUserInfo()
public LookaheadInfo getLookaheadInfo()
public UserEnteredCode getUserEnteredCode()
public OriginalCallInfo getOriginalCallInfo()
public CallCenterAddress getDistributingAddress()
public ACDAddress getDeliveringACDAddress()
public CallCenterTrunk getTrunk()
public short getReason()
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