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Workflows must be created to enable the proper operations within Siebel eBusiness. One or more workflows may be used, depending on the customer's needs.
A sample workflow for a query is shown below. In this workflow, an XML document is received from the Avaya IR system, a Siebel database is queried, and an XML document is prepared and sent to the Avaya IR system.
Below is a sample workflow for an update. In this case, data is inserted into a Siebel database after Siebel eBusiness receives an XML document from the Avaya IR system. An XML document is prepared and sent to the Avaya IR system.
