CGEN001

Alarm level

Minor.

Description

An internal voice system process received an unexpected message from the process identified in this message. The message has been ignored.

Repair procedure

To correct the problem:

1. Identify the source of the unexpected message.

This information is in the generated message.

2. If the source of the unexpected message is an application data interface process (DIP), contact the application developer.
3. If the source of the unexpected messag is not a DIP, take these actions:
1. Stop the voice system.
2. Start the voice system.
4. If the problem persists, confirm that all installed system software packages are compatible with the installed version of the IR system software package.
5. Remove any software package that is incompatible and install the proper version.

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