CGEN007

Alarm level

Critical.

Description

The voice system failed to allocate memory internally for data. System functionality is severely impaired.

Repair procedure

To correct the problem:

1. Stop the voice system.
2. Start the voice system.
3. If the problem persists, reboot the operating system.
4. If the problem still persists, contact field support as needed and take action based on the situation:
• If the message reports that space for a file /vs/trans/script.D could not be allocated, then there may be a large number of script.D files in /vs/trans. Remove any script.D files that are no longer needed and ensure that the script.D files that are needed have not been corrupted.
• If the error message was reported by CDH, enter /vs/bin/newscript to cause Call Data Handling to re-read all the /vs/trans/script.D files.
• If the error was reported by one of the reporting programs (cddrot or cdrpt), rerun the report.
• If the error persists, the IR system may be making excessive demands on memory, or there may be a process memory leak that requires examination. See Managing IR system performance for more information on checking memory processes.

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