CGEN024

Alarm level

Critical.

Description

The voice system service provided by the identified process has failed to start up. The result is that an incoming call has not been processed.

Repair procedure

To correct the problem:

1. If the messages indicate that the process is a permanent process, take these actions:
1. Enter ps -ef to determine whether the process is running.
2. If the process is running, enter ls -l process to check that the identified process exists and that it is executable.
3. If the process is executable, make sure that the service assigned to the channel is a valid by entering display service.
4. If the service is on the list, it is a valid service.
5. If the service is not on the list, reassign the service.

See Channel services for details.

2. If the messages indicate that the process is a not a permanent process, take these actions:
1. Stop the voice system.
2. Start the voice system.
3. If the problem persists, make sure that the process is correctly entered in the /etc/inittab file.

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