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CTI_LOST_CONN � Lost connection to JtapiServer

or

Error while trying to write to socket

JtapiServer is the java process which communicates with the telephony server.

Run ps �ef|grep ctidip, two processes should get listed.

1.ctidip,
2.java �cp� -Dpname=ctidip

If process 2 is not running, run /vs/java/run_cti from the command line.

ProvShutdownEvent raised for provider

The network connection between the Avaya IR and Tserver is down.

Verify the following:

• Tserver in question is powered up
• Tserver and Avaya IR are both connected to the network
• Service is running on the CVCT server (check Telephony Services Controller)
• Try to ping the server

ProvInServiceEvent raised for provider

No action is required. The Telephony Server was successfully connected to.

Extension does not belong to this provider

The extension does not exist in the Telephony Server database. Use Telephony Services Admin and add the extension to the security database.

Cannot get Qkey for ctidip

Check if this problem occurs after restarting the voice system. Run top command to check there is enough free memory.

Try to run the /vs/bin/vrs/ctidip from the command line. If this runs without any error messages, the next time you restart the voice system, the ctidip will start correctly.