HOST003

Alarm level

Critical.

Description

The application cannot access the host to get data for calls. One of these problems exists:

• There is a mismatch between the IR voice system and the actual host configuration.
• The host is down, or the connection to the host is down.
• The application running on the host (for example, CICS or TSO) is down.
• There is a logic problem in the host application.

Repair procedure

To restore the connection to the host:

1. Check configuration settings and network conditions:
• Check that configuration settings in both systems are correct and make any required changes.
• Check with your LAN administrator to ensure that the connection between the host and the IR system is operating, and that the host is not down.
2. Reset the connection with the host by entering the stop_hi and start_hi commands.
3. Free a session of the card by entering hfree session_number.
4. The system displays a message saying whether the hfree command succeeded or failed.
5. Enter sb_te session_numbers to start the 3270 Terminal Emulation software.

The Terminal Emulator (TE) displays the current screen of the LU. The 3270 status line appears at the bottom of the screen to inform you whether or not the host is active. Refer to documentation for your host system for more information about 3270 screens and status lines.

If the problem is with the application, check and re-check screen definitions, make corrections, and test the application as needed. See the Avaya IVR Designer Help for TAS Applications or the Avaya IVR Designer Help for VXML Applications for more information.

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