RECOG002
Alarm level
Major.
Description
The speech recognition feature received an invalid response from a card or experienced a timeout in communicating with a card during call processing. Applications using the speech recognition feature will be incomplete.
Repair procedure
- Go to the Display Equipment screen (Configuration Mangement > Voice Equipment > Display Equipment) and check the status of IR system cards.
- If the card is not in service, try to restore the card yourself or contact your Avaya support representative.
See Restoring cards and channels for more information.
- If the problem persists, do the following:
- Stop the voice system.
- Start the voice system.
- If the problem still persists, contact your Avaya support representative.
