TSM001

Alarm level

Critical.

Description

An incoming call has not been processed because no service was assigned to the specified channel or dialed number identification service (DNIS).

Repair procedure

To correct the problem:

1. Examine the logged message to determine if it contains the string DNIS: dnis.

dnis is a dialed number string.

2. If there is no dialed number (DNIS) indicated by the message, assign a service to the channel by selecting the appropriate voice response application.

See Channel services for more information.

3. If there is a dialed number (DNIS) indicated by the message, assign a service to the channel by selecting the DNIS option.

See Channel services for more information.

Note:
The service assigned to any DNIS is used if a DNIS provided by a new call has no service specifically assigned to it.

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