VROP009

Alarm level

Major.

Description

An application attempted to play a phrase that has not been recorded or does not currently exist on the system. The system skips that phrase and continues with the rest of the application. The message typically occurs when new applications are being developed or tested on the system. It could happen at a later time if a phrase was never recorded, or if a phrase has been removed inadvertently or corrupted and cleared by an audit.

This error may cause the caller to miss important information, but be unaware of this fact. For example, if the unrecorded phrase was a number such as thousand, then 5205 will be spoken as "fivetwentyfive" instead of "five thousand two hundred five". This can be extremely serious for some applications.

Repair procedure

To correct the problem:

1. Enter list phrase phrase_num in talkfile talkfile_num to list the phrase.

The system should display the message No such phrase exists.

2. Determine which voice response applications use the phrase.
3. If the phrase has been recorded, restore the phrase from a backup file.
4. If the phrase has not been recorded or no backup file exists, record the phrase.

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