ctiCallState

Description

ctiCallState provides the state of all the calls present at the Avaya IR port extension.

Output

• Call ID of Call #2 - Variable where the call ID of call #2 will be populated.

(Type: num)

• Call ID of Call #3 - Variable where the call ID of call #2 will be populated.

(Type: num)

• State of Call #1 - Variable where the state of call #1 will be populated. See "Usage notes"

(Type: num)

• State of Call #2 - Variable where the state of call #2 will be populated. See "Usage notes"

(Type: num)

• State of Call #3 - Variable where the state of call #2 will be populated. See "Usage notes"

(Type: num)

Return values

The return code indicates whether the CTI DIP can find a call present at the Avaya IR port.

If successful, the result is the call ID of call #1.

On failure, the result is -1.

Usage notes

A Avaya IR port can support up to 3 simultaneous calls. This external function can be used to determine the call ID and associated state (ALERTING, HELD, ESTABLISHED) of the calls present at the port. The states are represented by values:

Note:
The ordering of the calls is determined by the arrival order. Call #1 is most likely the first call received by the Avaya IR.

Example

External Function

Function Name: ctiCallState

Use Arguments: call2id call3id call1state call2state call3state

Return Field: retcode

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