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Book Contents

Book Index

Designing voice response applications

Designing voice response applications provides general guidelines and detailed information about about designing voice response applications.

In This Section

Overview of designing voice response applications

Designing applications that use speech

Designing applications that use ASAI

Designing applications that use Computer Telephony Integration (CTI)

Designing applications that use Converse Vector Step (CVS) routing

Designing VoiceXML applications

Designing applications that use Siebel eBusiness Integration

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