Remote access for maintenance
Avaya IR systems may be accessed from a remote location. Remote access:
- Is almost always set up for Avaya support representatives
- May also be set up for employees of your organization who work in another location
- Is generally used to perform maintenance and troubleshooting functions
Access is through a modem, and all commands can be managed via remote console. The ability to add, change, and delete privileges is limited to the Avaya IR system administrator.
Implementation of remote access on the Sun Blade 150 platform means that the Avaya IR system can:
- Dial out to at least two predetermined (user administrable) telephone numbers and provide an alarm status
- Call the INADS contact number (not administrable)
- Send alarm information via e-mail
