Using troubleshooting tools

You can use a variety of troubleshooting tools to learn more about a problem. You may do this on your own, or under the direction of an Avaya support representative.

IR system configuration information

Checking system information explains how the Message Log report, Display Equipment screen, and sysmon command contain information about the IR system configuration and processes. Execute administrative commands to receive more detailed information, such as:

• The allocation of resources for all devices
• Resources and space available in the database
• Feature packages installed on your IR system
• A report of all active fax jobs

Command line commands lists and defines all administrative commands.

IR system commands

Use administrative commands to check IR system components and processes. Since the Solaris operating system is UNIX-based, you also can run UNIX commands that check devices, processes, and files.

Sun diagnostic tests

Three types of diagnostics tests are available through Sun applications. Use the Sun:

• Validation Test System (VTS) to test and validate major hardware components.
• OpenBoot Diagnostics system performs root cause failure analysis on various IR devices.
• PROM Diagnostics to check system processes, such as the error rate and type for Ethernet packets

The SunBlade Service Manual explains how to run these diagnostic tests.

� 2002 Avaya Inc. All Rights Reserved.